Just an update on my own cancellation (seems to be a trend on this thread). A couple weeks after cancelling I got a email asking me, as a former DirecTV customer, to fill out a survey. The survey was made by an outside firm and it essentially tried to figure out exactly why I canceled and what if anything they could have offered to change my mind before I cancelled. I found the content of the survey interesting because when I called to cancel they didn't make any attempt at all to ask why I was cancelling or how they could retain me. I guess they don't trust their reps to collect that data and are leaving it to a survey firm to collect after the fact.