Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Mar 3, 2020 #2321 of 2464
    longhorn23

    longhorn23 Active Member

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    Jan 19, 2019
    which number did you call? Thanks for the help.
     
    Stevies3 likes this.
  2. Mar 4, 2020 #2322 of 2464
    jpray72

    jpray72 Cool Member

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    Dec 10, 2011
    (800) 824-9077
     
    Twister18 and longhorn23 like this.
  3. Mar 6, 2020 #2323 of 2464
    Tom Moon

    Tom Moon New Member

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    Feb 6, 2020
    My Promotion of $60/mo for a year expired 2/9/20. I just called Retention and they said that my promotion wouldn't "generate" for another 1 or 2 cycles, and that nothing is available now. Has anyone else had that experience and/or what does that mean? Should I just call again right away?
     
    Twister18 likes this.
  4. Mar 6, 2020 #2324 of 2464
    dtv757

    dtv757 Icon

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    Jun 3, 2006
    757
    Call back in a few days or 1 month later



    Sent from my SM-N960U using Tapatalk
     
  5. Mar 8, 2020 #2325 of 2464
    Twister18

    Twister18 AllStar

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    Dec 22, 2004
    I basically had the same conversation with a rude as hell retention agent. No discount, 20 year + subscriber. Looking at other options

    Sent from my Moto Z (2) using Tapatalk
     
  6. Mar 8, 2020 #2326 of 2464
    Twister18

    Twister18 AllStar

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    Dec 22, 2004
    Used that number and got an agent named Alexis who was wonderful. For $70 off a month for a year and kept me as a customer.

    On a side note, I think Dish will end up buying DirecTV very soon

    Sent from my Moto Z (2) using Tapatalk
     
    APB101 likes this.
  7. barnabas

    barnabas Cool Member

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    Apr 4, 2008
    I did not get quite as good as you but I was able to get $60 off a month for a year , as I got 70 off last year off but I’m satisfied
     
    Last edited: Mar 10, 2020
    longhorn23 and Twister18 like this.
  8. thefunks67

    thefunks67 Godfather

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    Feb 4, 2007
    Just got off the phone with them. Same deal I have had for the last 12 months,. $75 off for the next 12 months. Got a confirmation email and it shows up in my account.
     
    longhorn23, dtv757 and Twister18 like this.
  9. longhorn23

    longhorn23 Active Member

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    Jan 19, 2019
    which number did you call? Thanks for your help.
     
  10. kdb29127

    kdb29127 New Member

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    Dec 23, 2019
    Called 866-595-2871 last week and got $60 off per month for 12 months. That is the loyalty number.

    Sent from my SM-G960U using Tapatalk
     
    longhorn23 likes this.
  11. Robert Auger

    Robert Auger New Member

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    Sep 17, 2018
    Do you pay to directv or att
     
  12. kdb29127

    kdb29127 New Member

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    Dec 23, 2019
    It paid it to att.

    Sent from my SM-G960U using Tapatalk
     
  13. mopardude01

    mopardude01 New Member

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    Aug 2, 2013
    I hope they uphold the offer, I had to keep calling every month to get the loyalty discount that they promised me. I was almost a 20 year customer. Got tired of all the lies and fees, left for Orby Tv. Haven't regretted it yet.
     
  14. evotz

    evotz Active Member

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    49
    Jan 23, 2014
    I'm curious as to what everyone is paying to begin with, and then getting these discounts.

    I tried chatting back in the week and was not offered anything. Granted this was over chat and not over the phone.

    I kind of got the impression that they're not too willing to give out discounts if you're paying $150 or less per month. I'm guessing those customers just aren't that valuable.
     
  15. dtv757

    dtv757 Icon

    2,115
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    Jun 3, 2006
    757
    I'm also a 20 year customer and always get good promos .


    Orby would not work for me .. as i watch a lot of sports like MLB EI , NFL ST ...

    I know sports are temp on hold but once the world goes back to "normal " we will have sports again lol.

    Sent from my SM-N960U using Tapatalk
     
    longhorn23 likes this.
  16. wxman

    wxman New Member

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    1
    Jun 7, 2010
    My pole broke (again), and I was fed up. Would've left but I have cell/internet/Direct bundled and am getting a phone for free because of it. Started via chat but then they ended up calling me and connecting me to loyalty. Told me I would get $50/month off for a year for my troubles. I never received any kind of confirmation though nor can I find anything online confirming it. I guess I'll see with the next bill. Tech came out and replaced the pole 1 week later and fixed it (but with dumb things done along the way). I am an 18 year customer, have just 1 non-dvr receiver, and have Preferred Extra.
     
  17. Glenee

    Glenee Cool Member

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    Sep 22, 2007
    That has not been what I have seen happen here. The amount of discount naturally will be in proportion to what you pay most of the time. I have seen people who's bill is less than $100 get some very nice discount's.
     
    bmetelsky likes this.
  18. longhorn23

    longhorn23 Active Member

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    Jan 19, 2019
    There was a time when my bill was about 15 dollars a month or less with all the discounts I was receiving. And I had the highest Premier package. I think this only lasted for about 6 months. That was around 2017 or early 2018 when they were giving out crazy discounts sometimes even without asking for them.
     
    dtv757 likes this.
  19. Apr 4, 2020 #2339 of 2464
    DMRI2006

    DMRI2006 Godfather

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    Jun 13, 2006
    Just had the easiest call ever using (800) 824-9077

    Picked up after a single ring, gave me $70 off for the next year starting with my May bill (my $60/off drops off in a couple of weeks).
     
    longhorn23 likes this.
  20. Apr 4, 2020 #2340 of 2464
    ShanC

    ShanC New Member

    5
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    Feb 12, 2018

    I don't know how y'all are getting discounts. I keep calling back and keep getting stonewalled. I called again (800-824-9077) this morning and spoke to a nice lady in loyalty and she said there's nothing she can do. They are limited by what comes up in the computer as a possible discount or promo, and there are no options available. I asked for free Extra Innings or Sunday Ticket (assuming we have sports again) but nada. I love the service, both cell and satellite! I spend thousands a year with them! But since my last discounts rolled off I can't get jack **** except that meager $10. So frustrating.
     

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