Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Jan 9, 2014 #221 of 2961
    zmancartfan

    zmancartfan AllStar

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    Because directv is a publicly traded company that has to please shareholders, and because a lot of the pricing increases are due to increased programming costs, I don't think that credits on a small portion of accounts that request them are going to have an appreciable effect on the pricing increases we continue to see every year.

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  2. Jan 10, 2014 #222 of 2961
    twilburn

    twilburn New Member

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    Actually I've been a subscriber since '96 when they acquired USSB. I think I've "payed up" my fair share many times over compared to the "freebies" I've received. I just happened to have renewed a contract in 4/13 when I upgraded a receiver.
     
  3. Jan 10, 2014 #223 of 2961
    peds48

    peds48 Genius.

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    then that is a different story which defiantly changes things, and was not disclosed


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  4. Jan 11, 2014 #224 of 2961
    Diana C

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    We have been DirecTV subscribers for 12 years, have always taken the top package, and never had any discounts except for the free HD for two years with autopay, which ran out a year ago. We have been considering switching to Verizon FiOS for TV using TiVo Roamio DVRs and Minis (we can save between $60 and $120 per month depending on how we handle the TiVo service fee). I know we are still under a commitment from when we got our Genie but couldn't find the date on our bill. So I called to see what the date was and was offered $45 in discounts: free HD again, and discounts on Cinemax, Showtime, Starz, and Sportspack. While it isn't quite $60 it at least gets us closer and will keep me a customer at least until my commitment runs out (which I now know runs until November).
     
  5. Jan 11, 2014 #225 of 2961
    acostapimps

    acostapimps Hall Of Famer

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    I know this is off-topic but I did finally after several attempts get a promotion for Xfinity Blast high speed Internet tier 50/10 for $40 for 12 months, even though I get plenty of promotions and credits from Directv, I few and seldom get promos from Comcast. I have Internet and phone service.


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  6. Jan 14, 2014 #226 of 2961
    rwmair

    rwmair Godfather

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    I guess I need to get one of you guys to call in for me.

    14-year subscriber, with old grand-fathered Total Choice, and HBO, and the bill is $125 a month. It went up $20 last year with the March price increases ($3 TC, $2 HBO, $3 DVR, $2 reg sports fee) and the HD fee added on a few months later after 2 years of being waived. Dropping HBO was my back-up plan if they couldn't offer anything.

    I was polite, didn't threaten to cancel my service, blamed the program providers for the price increase, and asked them to help me reduce my bill. I had to spend nearly 30 mins on the phone, and talk with two agents. There was no way either one would give me another 12 months without the HD fee. There was no offer of a generalized $xx off for 3/6/12/months. They did use the phrase "because you've been such a loyal customer, let me see what we can do for you", and the best was to subscribe me to Showtime or Starz for $12 a month (because its lower than the $18 for HBO!! - I declined), or a special offer on Cinemax for $6 a month, which I also declined. Having already spent a couple of nights working the programming grids, I knew I didn't want to downgrade from Total Choice, so HBO bit the dust. I was informed that if I called to re-subscribe to HBO, there was a $5 a month discount on HBO. That's not tempting enough - esp if it takes another 30 mins on the phone!

    I lost an MPG receiver before Christmas and decided not get the D12 swap, so that also saves me $6 a month. So that and dropping HBO almost gets me to the goal of saving $25 a month. If they'd played ball, I was going to enquire about a HD receiver to replace the MPG SD one to see some of the HD-only sports channels - although just before I called I tried adding it to my cart and that was back to $99 (no loyalty discount - should have grabbed it 6 months ago when I saw it for free)

    Maybe its because I'm hanging on to Total Choice that they didn't want to help. Or did I wait too long - 2014 and a new "no freebies" policy. Or do you just need to have a $200 a month bill to get any help? I guess when we move, I'll cancel and resubscribe under my wife's name at the new location and get every new-customer discount going.
     
  7. Jan 14, 2014 #227 of 2961
    coolman302003

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    I am not an employee or anything, however I have noticed (knowing the discounts/credits received of several family members with D*) that if you are on a grandfathered package there is usually less discounts/credits available for the agents to apply to your account. If you switched to a current base package you most likely would be eligible for additional discounts.
     
  8. Jan 15, 2014 #228 of 2961
    Cyber36

    Cyber36 Legend

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    They should base freebies on length of being a customer, not what package you subscribe to. Just goes to show loyalty means NOTHING these days.........
     
  9. Jan 15, 2014 #229 of 2961
    rickclem

    rickclem New Member

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    While watching an episode of Hardcore Pawn on my DVR last night Les Gold said when you go into a store ask what their lowest price is that they are willing to accept. Everything can be negotiated. That goes for cable and satellite TV providers as well. I was with Comcast for about 20 years before switching to DirecTV in February 2013. I have never paid their quoted price. Be polite and they usually are willing to deal on some feature. And if they don't, call back.


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  10. Jan 15, 2014 #230 of 2961
    Rent_Share

    Rent_Share AllStar

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    Finally a report of a tangible current result versus the 12 pages of philosophical debate
     
  11. Jan 15, 2014 #231 of 2961
    lesz

    lesz Legend

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    While I've seen that said on this board a few times, my experience tells me that it is not the case. I have a grandfathered plan, and my total bill before discounts is about $140. On my last bill, I had $45 worth of monthly billing credits and $25 worth of additional discounts on premium services. In a few months, about $10 of the billing credits and $10 of the premium service credits will be rolling off, but the rest of the credits will be good for about another year. I doubt that the total of discounts that I'm receiving would be any higher if I were to switch away from the grandfathered plan.
     
  12. Jan 15, 2014 #232 of 2961
    Billzebub

    Billzebub Godfather

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    I don't think this has anything to do with charity. It's a business decision. Directv decides that a certain amount of discounts offered to certain customers is the price of keeping those customers. They make a determination that losing the customer would hurt them more than giving a discount does. You or I may disagree and when we start our companies we can develop a different business plan.
    I am a bit put off by those who feel you've done something wrong when you ask for or are offered a discount. I don't blame the seller for getting the highest price the market will bear and I certainly don't blame the buyer for getting the lowest cost that is available to them.


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  13. Jan 16, 2014 #233 of 2961
    rwmair

    rwmair Godfather

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    I have watched the pricing and channel selections for a couple of years now. I think Choice was the same or more than grandfathered Total Choice for some time (but with less channels), although the price increases on TC have been greater in recent years, so it has now exceeded Choice. But, to get the same channels (some of which I actually watch!) I'd have to go to Xtra, which currently costs $5 a month more than what I'm paying. If I'm only going to get a $5 discount on HBO, its not worth the hassle.

    I was about to bite the bullet and go to Choice, and oscillate between Choice and Entertainment based on sports seasons, but NBC Sportsnet are doing such a great job with the English Premier League (and bringing in the extra channels) that I don't want to drop them now.

    I guess in March, if the price increase on TC brings it within a $1 or2 of Xtra, then I'll change, and phone again about discounts. Trouble is - I wont have any back-up plan of what to drop next time (like I could with HBO, and an MPG receiver I could get by with not replacing, this time).
     
  14. Jan 16, 2014 #234 of 2961
    rwmair

    rwmair Godfather

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    Congratulations! I'd have been over the moon if I could have secured $20-25 off! But this is what I don't understand. I only had a mid-level basic package, and one premium (HBO) - yet with the additional TV fees, DVR fee, HD fee, Regional Sports fee, my bill was $125. If I added Showtime or Sports Pack - both of which I've had in the past, when all this could be had for under $90, my bill would have been $140. If I'd then gotten $25 of credits on the premiums, they would be almost free ($6-7 for the two of them). Or are we talking sports subscription packages like Sunday Ticket or Extra Innings?
     
  15. Jan 16, 2014 #235 of 2961
    coolman302003

    coolman302003 2014 NBA CHAMPIONS!

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    Also, some discounts/credits require auto bill pay [and/or] paperless billing, so that could be yet another factor in why some offers are not available on your account.
     
  16. Jan 16, 2014 #236 of 2961
    UCT

    UCT New Member

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    Been a subscriber since 1997 with a grandfathered total choice package. Paying $129 a month, no DVR, just HD. Not under contract and only upgrade was a free HD receiver. Didn't pay much attention to charges until my friend signed up and got whole house and premier for 2/3 of what I was paying. Called and said I wanted it for same price or I would cancel and go to FIOS because I can get whole house DVR and all the movies channels for less than I am paying now. Customer service said can't do it, best they could do is give me $10 off my current package for a year and when do I want cancellation to go into effect. I said today and it is now cancelled.
     
  17. Jan 16, 2014 #237 of 2961
    inkahauts

    inkahauts Well-Known Member

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    That is very odd if you've never gotten lots of discounts before. I'll bet you get phone calls within days.
     
  18. Jan 16, 2014 #238 of 2961
    raott

    raott Hall Of Fame

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    Exactly right. It is a cost bucket and goes to the bottom line, has very little effect on prices except on a macro level. Some here continue to believe that Directv simply charges enough to maintain a profit margin, completely ignoring supply and demand curves. They charge the max they can based on their programming, equipment offering, service etc. It has nothing to do with freebies except on an industry wide level, which is negligible when compared to programming costs, which are also on a macro, industry level.

     
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  19. Jan 17, 2014 #239 of 2961
    Diana C

    Diana C Hall Of Fame DBSTalk Club

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    Well, in my case I did not ASK for ANY discounts. I simply called in and at the "What can I help you with" voice prompt said "early termination fee" and was connected to retention automatically. This is not a ploy, as soon as our commitment (incured when we upgraded to a Genie) is up we plan on switching to FiOS with 2 TiVo Roamio Pros and Minis. When the agent asked why we were considering cancelling I said "because we can get the same programming to the same number of TVs for $60/month less." She then spontaneously offered me the discounts I mentioned above.
     
  20. Jan 17, 2014 #240 of 2961
    acostapimps

    acostapimps Hall Of Famer

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    Maybe the case now but when I wasn't on Autopay though I was on paperless, they gave me $10 credit for 12 months on HD fee


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