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Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.
My package is Xtra ($109) and called (800) 824-9077 to get right through.
So my promo officially fell off today. Made 2 or 3 calls leading up to today. Goose egg. So I was expecting to cancel and go TVision. I called up to find out about the cancellation/suspension policy and the guy says "Still no promo, it just fell off today, so you need to wait a full bill cycle to get a new one", but he offered me a one month credit of $66.99 (how random!) to tide me over. So my bill this month should be $65 for Preferred Xtra + HR54. I'll see what the official promo is next month if there is one. TVision is about $103 out the door. Can't really justify paying an extra $40 for TVision even though it'll probably be a better service with better hardware. If the official promo is nothing or I end in the $90+ range, then I'll probably switch over anyways. At $65/mo, if that ends up being the official promo price, I can't really beat that anywhere.
Just received an email that I'll be getting Sunday Ticket Max for next season free. Think I've had that happen maybe once in my 20+ years having Directv. Hopefully there is a season, fans or no fans!
I called DIRECTV Loyalty yesterday, and nothing in CSR’s screen for discounts for my account.
Then, I cancelled auto-renew for STMax for 2020.
I also dropped another speacialty package which costs $12.99/mth plus tax to lower my bill.
I had a $10 a month autopay credit that rolled off last December, but the Loyalty rep indicated he can’t add it again and said they’re really not offering that anymore (his opinion of course).
It was my third call in the last month to Loyalty, and no more credits are being offered. (I have some others rolling off soon from purchasing STMax for 2019 season).
I’ll keep trying here and there in the future.
I used to do the auto-bill pay too... when they were paying me $5/mo to do it. Once that promo fell off, I cancelled it in hopes they'd re-add it, but I got the same story as you did. It's a one time thing. Although I do think I've had it more then once in my 20+ yr career. So who knows...
I dunno, even at $65/mo for Preferred Xtra, I STILL might go Tvision. DirecTV hardware is just sooo janky & hacky... 4K + DVR + OTA for ONE tv, if you do the math is:
* AM21 (LCC doesn't work well)
* HR54 + 4K client = 2 boxes double fee or HS17 + 4k client = 2 boxes single fee + location issues
* Dish upgrade
* 4 RG6 lines
* RG6 splitter
* ethernet line
* HR54 power supply + brick
* AM21 unused power cord
* HR54 -> AM21 USB
So THREE boxes, FOUR RG6 lines (1 to AM21, one to splitter, 2 off the splitter), ONE splitter, ONE HDMI cable, ONE ethernet, TWO power cords (one useless) + USB cable. Then in addition to all that, I need to have an aux 80MM fan behind the HR54 to keep it cool.
Compare that to Tvision:
1 power cord
1 hdmi cable
1 ethernet cable
Plus you have to call in all the time to keep your bill low.
Why do you need 4 Lines?
So an update (rather long update for those interested but the tl:dr is that I eventually got $70 off for a year)...
When I called retention last week I was told I'd get $70 off a month for a year. The friendly/helpful CSR said she was having some trouble applying it to my account at first but eventually said everything was good. My fault for not getting a confirmation number. A bit later I got a confirmation email, but instead of a $70 credit, I was being charged an extra $50 a month in what appeared to be a weird rollover of the discount that had fallen off a month earlier (except it's now a charge instead of a discount for whatever reason). Okay. Clearly something went wrong and so I called Billing. They (again, friendly/helpful CSR) saw that clearly something went wrong as well, and instantly got the $50 taken off, but they were also having trouble applying the $70 off (they could see that it was supposed to be applied, but it wasn't being applied for whatever reason). She said she'll run it up the chain and someone would get back to me this week. No one did and so I called back today.
Now, the reason I kept saying "friendly/helpful" is because, well, they were, but also because today, in Billing, I spoke to the absolute worst CSR I've ever encountered. I'm not just talking about at DirecTV, I'm talking about ever, across the numerous agents across numerous companies across decades. I called and explained thoroughly what happened, and this was the first exchange:
CSR: So you're calling about a $7 discount that you never received.
Me: No, a $70 a month discount for a year.
CSR: So it's a $50 discount...
Me interrupting: No. A $70 (enunciating extra clearly) discount a month for a year.
CSR: That's what I said (paraphrasing).
And then it went downhill from there, with him talking about how several supervisors looked at the account and that I didn't have any offers and on and on. I know Billing has limited options but this was basically the opposite of what I was told, by Billing, last week. I've never been as exasperated talking to a CSR and I actually said out-loud, "this is stupid" to myself but I know he heard it and so I thanked him (despite how awful he was I always try to be understanding) and instantly asked to be transferred to Retention, which he did (sort of). When I was transferred, the automatic message picked up and asked if I was calling from AT&T's number. =\
Anyway, I finally got through to Retention, explained what happened, had the guy audibly say "Wooooow" and eventually was able to get it applied to my account (though if he couldn't I was ready to cancel and switch to Hulu+LiveTV). He too said it wasn't going through but he did something and got it applied. Got a confirmation number and the confirmation email was right this time around. So thanks to him and the other helpful CSRs, but that other dude...if he had been my first contact with DirecTV I'd swear off the company forever.
My understanding with the HS17 (and maybe I'm wrong on it), is if you want the HS17 and the client in the same entertainment center (although I guess the HS17 doesn't support OTA yet) is that you hook it up like:
1 RG6 -> AM21
1 RG6 -> splitter
splitter -> HS17
splitter -> client
I remember reading that if you want the HS17 and the client together, you need a splitter of some sort. If you don't need a splitter, then I guess its 3 since you can get rid of one of the pig tails.
I just called in to the (800) 824-9077 number and got $40 off a month for 12 months. The only other time I got a discount like that was when I upgraded to my first HD-DVR, so I was happy, even if it wasn't the $60-70 some of you are scoring. I have old Total Choice for $95 a month, but all the receivers, DVR, HD, etc make it $142 a month before taxes.
Called in this morning and was switched to Loyalty or retention or whatever.
Received $40 credit for 12 months off of my bill.
Asked about the NFLST email some had gotten about the free offer and she noted my account had received so "should" be free for 2020.
Roulette of course to get something out of them now.
25 year customer with them which means nothing.
Just depends on who you talk to as to what you might get.
I have the choice classic xtra. Grandfathered in. I had a great discount that is expiring. Called to re up it and they wanted just to change my package to entertainment package. I declined and will call closer to when it expires on the 10th. Paying only 61 a month for it now with 45 a month off
Called into 1-800-824-9077. Told them I've been getting offers from Dish. Immediately offered me $55 / month discount for the next 12 months on my current Premier w/ Movie Extra pack.
I called in last month and explained that my employer has reduced my hours due to CV and I need help reducing my bill. At first she offered a discount in the $40 range, then went back in and "looked again" and came back with "Save $95 for 12 months" I took that deal - my bill went from around $150/mo to ~ $55.
I have the old Choice Extra Classic package ($106.99), been a customer for 20 years.
FWIW ignoring the phone prompts and saying the words "cancel" or pressing 0 for operator repeatedly, got me connected with a very pleasant and easy to understand U.S. based agent.
I must just not have the magic voodoo that some of you people have when it comes to getting discounts with DirecTV. I'm paying $120/mo for 1 non-dvr HD receiver ($100 base package + $10 RSN + $10 taxes/fees).
First... let me ask... why did they take the live chat feature off of their website? I'm sorry, but I simply cannot understand these people on the phone. I'm not faulting someone for their nationality, I know they're trying, but it still just doesn't change the fact that I can't understand them. I probably wouldn't understand an American either. But I can read. And reading words in a live chat, for me anyway, is immensely better than trying to struggle through hearing a conversation. Every spoken piece they say is followed by me asking "Pardon?" or "What?"
I call last week to see what discounts I might be able to get. The initial offer was $20/mo off for 12 months. I was not really enthusiastic about this. Then they came back with $60/mo off for 3 months. This wasn't too bad, but for only 3 months and thinking I'd have to call and go through this ordeal again in 3 months was not that pleasant.
I ended up just suspending my service. I'm going to try some of the live TV streaming services at some point. I figured suspending the service affords me the ability to quickly turn my service back on if the streaming services don't meet my satisfaction. But at this point, I'm doing just fine without any TV service. I have an antenna so I still get the local channels. I'm already subscribing to Hulu and CBS All Access, which is really what I watch most anyway. Sling has their Happy Hour free during primetime hours, so I can use that. Right now I don't see any reason to subscribe to any live TV service.
But, I just really wasn't impressed with the offers that DirecTV came back with. I guess my account just wasn't big and bold enough to really care about keeping. When I can get YouTube TV for $50/mo (or even if it goes up to $60/mo with the recent Viacom carriage agreements), $120/mo is just too much to pay DirecTV for what little I use it. Maybe the streaming service will be underwhelming when/if I try them. I've really only used Sling, haven't tried any of the others. But I can probably get by with Sling if I have to. No doubt DirecTV has costs that they have to pay, but with all of the cheaper streaming services available - if you've got access to quality Internet - it's little wonder why DirecTV is bleeding subscribers.
I fully expect the bleeding to worsen with COVID-19 putting many out of work.
Do you watch sports? Even if you do, I'd say switch to Preferred Xtra and get rid of that nasty RSN fee. $20/mo discount sounds low. Call during normal business hours and speak to a US based rep. I'm in the 130/mo out the door range, and I got $60 off for 1 month to allow my offer to regenerate. I have to call back at the end of the month. If they don't offer something in the $40+ range, I'll switch to something else.
I do watch sports (but not right now!). And really ever since November, the only thing I used DirecTV for was to watch SEC Basketball on ESPN and the various ESPN networks. I was going to watch all of the various conference tournaments... but that didn't happen. Originally I had thought about doing a trial of YouTube TV during the conference tournament time, because I figured that was when channel switching would be most used (watch the Big 10 tournament, then flip over to the Big 12, the SEC, the ACC, The Big East, The American, The A10 ... lots of different tournaments going on at the same time), but I never got to that point with the tournament closures.
I mean... I can get ESPN, ESPN2, ESPNU, and the SEC network on YouTube TV for $50/mo.
I also watch baseball, fortunately my team is out of market, so the mlb.tv package works for me for the vast majority of the games I want to see.
Like I said, I know DirecTV has some extra costs (and debt) that makes them have a little bit higher prices. But from the consumer's point of view, they are pricing themselves out of service - at least that's my opinion. Now, if they'd offered the $60/mo for a year, I might've taken them up on that. But for only 3 months, it wasn't worth it, and I didn't want to have to call back in 3 months.
Granted, I have not really tested any of the streaming services (other than the Sling Happy Hour), for $50+/mo savings, you know I can eat some conveniences, especially when I don't use Live TV that much.
I have HR54 + Preferred Xtra. Had my promo rate fall off on 4/23. Called in a few times leading up to it and got the "no promos available til this one drops off". Called after it dropped off and got "takes a month to regen the promo" BS. But they gave me a one time $65/credit to "tide me over", so that brought my current bill down to the $60ish range. Called in today (5/15) to follow up on the promo regenerating and goose egg. Too many attempts this time around to re-up . Starting to get annoyed. I'll call in again next week and start throwing around the C word.
We may be getting close regardless of price. Wife just mentioned switching to streaming. She admitted she is going to have to change her viewing habits Going to give YTTV a shot here soon
I got fed up with their b.s. and gave Orby a try in February been pretty happy since the the switch. I was 20 year sub with D* and AT&T chased me away, their loss, not mine.