Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. DR2420

    DR2420 New Member

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    Honestly, I think you should call to cancel that way your account is under pending disconnection. Reason I say this is because there is a chance the winback department will try to keep you with an offer. Once it is under pending disconnection, you can call the winback department directly at 619-752-1401 (as long as you haven't been transitioned over to the AT&T side) and they generally have the best options. I've had A LOT better success dealing with them compared to dealing with the AT&T/Directv retention directly. Just make sure when you cancel, it's not getting turned off shortly after. You can always take the pending disconnection off if you decide to keep it. At this point, I think it's completely worth trying for you.

    I like your odds better of receiving a deal through winback compared to a new offer suddenly popping up in a few days through retention.
     
    Last edited: May 23, 2020
    SledgeHammer likes this.
  2. SledgeHammer

    SledgeHammer Icon

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    Thanks. I have been transitioned to AT&T already. I've been getting promo rates for probably 10+ yrs now. I know to some folks its a hassle, but its always been a once a year 5 to 10 minute phone call, if that. And I usually made those calls at work lol. This time around, I've probably made 10 phone calls so far. Starting to become not worth it. Best case scenario is that I save $10/mo off of TVision if they give me my $40/mo discount back. I'm starting to think I'm wasting my time trying to save a measly $10/mo lol. Plus I'll free up a lot of room in my cramped entertainment center going from a HR54 + AM21 (and all the assorted cables) to a single box and the TVision box outputs 4K whereas the HR54 doesn't. I did say before that if I my bill was 90+ I'd go to TVision. I don't think loyalty will drop me lower then that. Probably not even worth calling them on Tuesday.
     
  3. DR2420

    DR2420 New Member

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    Ahh ok, that number more than likely won't work then. Surprisingly, I haven't been transitioned to AT&T yet. I have been noticing more issues with the Directv website of late though. I don't think it's a hassle at all to call in to try saving some money, it's more than worth it to me. With you being transitioned to AT&T now, I'm not sure how the winback works with them. I have heard it sometimes takes 3 billing cycles to generate new promos. Not much will probably change in a few days. The customer service isn't as good these days and I've noticed a lot of the retention reps are rather new and don't handle things properly.
     
  4. inkahauts

    inkahauts Well-Known Member

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    Shoot, you should see what you can get in Cleveland. Massive acreage with basically two houses. A friend was looking a while back when visiting family out there and it was tempting, till they considered the weather.
     
  5. SledgeHammer

    SledgeHammer Icon

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    I agree that its NOT a hassle to call in once a year for 5 minutes to save $40/mo as I've been doing that for 10+ yrs.

    When its becoming 20 calls a year to save $10/mo for what, sorry to admit, has kind of become an inferior service, its a different story.

    I'm not referring to T's customer service. I agree its not the best, but that's not affected my decision in the least as I haven't run into the issues that others have posted about.

    * You can't blame T or DirecTV for lack of 4K content, because that's not on them. I can blame them for buggy hardware & software.

    * Pricing I can blame them for. $130/mo sticker for an HR54+AM21 on Preferred Xtra is expensive. Their streaming services are equally overpriced compared to the competition.

    * Equipment is terrible. Thats 100% on them. If I want 4k + FULL locals, I need 3 boxes (HR54/Client/AM21) + all the cables, splitters, power bricks, etc. associated with that cluster. With that setup, I also get double billed for a 2nd outlet. EVERY other provider, Dish, Cable, etc. does it with a single box. So my bill would go to $137+.

    * At my current bill of $130/mo for one TV, I get ads in the guide and when I pause? Do other providers have ads in the UI? Like Dish or Cox? I think thats unacceptable at this price range, but it wouldn't be a deal breaker if that was the only issue.
     
    compnurd likes this.
  6. DR2420

    DR2420 New Member

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    I agree with you. After that many calls and no success, I'm thinking you are out of luck for at least another month or two. Maybe when you do cancel, you get an offer from winback. I also agree with you on that being too much. My main reasons being with Directv are the NFL Sunday Ticket and the picture quality. I've had Dish and Spectrum.. and.. Dish had really nice equipment with a 2 yr price guarantee, but I was underwhelmed with the picture quality and frequency of contract disputes. Spectrum's equipment was very ancient.
     
  7. SledgeHammer

    SledgeHammer Icon

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    I agree that the Hopper 3 is great hardware, but I've also read complaints about the picture quality. Plus, I don't really want to mess with getting a 2nd dish installed on my roof at this point lol. Some people have posted that they've asked the Dish installers to take down / re-use the DirecTV mounts or at the very least holes, etc. and they refuse. Plus like you said, the contract disputes.

    I get my internet & phone through Cox, and I did price them for TV last year I think and ran into the usual, some of the channels are extra like DIY, Science, etc. and after they add in all the fees and taxes and RSN fees, etc...

    Hmm... the more I'm talking to you, the more I'm thinking not to waste my time on trying to call DirecTV on Tues lol as there is no viable path to 4K there due to the crappy hardware :).
     
  8. DR2420

    DR2420 New Member

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    Yeah, I've had the Hopper 3 with their 4K Joey's and it was a nice setup.. I just couldn't handle the picture quality, it was quite a downgrade from Directv. It wouldn't hurt to try getting that one time credit up a little bit. I believe you said they gave you $25 towards the next bill? Should be able to at least get another $10-$20. At least get you through another month or two and see if anything comes up. They haven't even offered you a covid-19 discount? They gave me a covid $60 off for 3 months.
     
  9. SledgeHammer

    SledgeHammer Icon

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    One of the reps asked me if I've been affected by it, but at the time I assumed they meant out of work or loss of money.
     
  10. moob

    moob Legend

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    At least I'm not the only one. I transitioned to AT&T a long time ago and I've had issues with the Directv website ever since.
     
  11. SledgeHammer

    SledgeHammer Icon

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    Since its memorial day, I went to the TMobile store to check out Tvision again so I could play with it more.

    * UI is better then DirecTV I'd say since the DirecTV UI lacks modern features like Profiles, etc. Don't know that I care about profiles at this point though. Also has built in apps like Youtube, etc. Don't know that I care about that either.
    * Single box solution vs. 3 (for 4K + locals), this is a selling point for me, although they only have 2 4K channels now. Not like DirecTV has any 4K content either.
    * NO ads in the UI at all (since a few of you asked about that)
    * traditional form factor for box vs. tower design
    * FF and rewind work like a traditional DVR
    * recording works like a traditional DVR

    If I was going by the PQ in the store, I'd try to bug DirecTV for my discounts back lol, but its hard to say... TVision recommends 50Mbps and the sales guy said it was a crappy TV and the whole store was on 50Mbps.

    They do offer a 3 week at home free trial, so can't hurt to try it out I guess.

    I logged into Att.com to look at my account and my cycle ended 5/23, but my balance is still showing $0, so it doesn't look like the system has ran my bill yet, so that may be why no promos are available.
     
  12. dtv757

    dtv757 Icon

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    I believe t vision only has fox sports in 4k .

    Under "normal" conditions DirecTV is the 4k sports leader and had a live 4k event almost every other day

    Sent from my SM-N960U using Tapatalk
     
    longhorn23 likes this.
  13. SledgeHammer

    SledgeHammer Icon

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    They have Fox Sports and Nasa in 4K. Not sure about VOD or PPV. Don't care about any of those or sports. Thinking about it, I'd say nobody has any 4K I'd be interested yet, so I don't know if that'll effect my decision, although at the end of the day, DirecTV is never going to have a single box solution and the bill is an issue. I revisited T's streaming services and those prices are insane. Definitely won't be doing that.
     
  14. compnurd

    compnurd Hall Of Fame

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    Wow 50Mbps??
     
  15. dtv757

    dtv757 Icon

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    I have a slingbox connected to my DirecTV box

    Sent from my SM-N960U using Tapatalk
     
  16. SledgeHammer

    SledgeHammer Icon

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    That's what they recommend since the box does 8 streams.

    HD = about 1.8GB/hr
    4K = about 7.7GB/hr
    Home Screen = about 5 - 6GB/hr

    I didn't like the PQ in the store that's why I'm on the fence. Looked like what you'd get off a pirate site, but if they have slow internet in the stores, I'd have to test it at home to see for real. They don't have contracts and you can return it with in 3 weeks if you don't like it, so no big deal there.
     
  17. compnurd

    compnurd Hall Of Fame

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    Interesting.. I agree with the possible store issue and would want to test there also. 3 weeks is more then enough to figure it out
     
  18. dakn2

    dakn2 Cool Member

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    I'm a 4 year customer with DireTV and have it bundled with AT&T 100 MBS DSL as well. I was transitioned to AT&T well over a year ago. The second of two $25 off ($50 total) promos are ending at the end of this month so I figured I'd call this afternoon.

    I called the 1-800-824-9077 and was connected to a live, US based, CSR in less than a minute. The best that she could do right now is $35/off per month. Interestingly that puts my monthly cost exactly at the same price as a matching (content and hardware) Dish Network package. Dish's Hopper 3 looks very interesting feature/spec wise, so I'm still considering making the switch, but at least I'm paying the same regardless of the provider.
     
  19. scottchez

    scottchez Icon

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    QUETION 1
    Is it best to call in a few days before your billing cycle ends to get the best deal?
    Looks like they bill you the future month and do not give you a prorated rate if you cancel so your out the whole month.

    QUESTION 2.
    is may Math Correct.
    If I leave now and pay the $220 early termination fee (my one year just eneded w discounts) and go to YourTube TV at $50 a Month vrs the $150 I am paying now, I will make up the $220 fee in about 2.3 months. Plus they gave me $200 to switch a year ago so in a year I am not out anything.

    QUESTION 3: I search all the posts going back Two months. Is the average now about $40 off a month for a year?
    What if your still under a contract do I even have a chance if I call for a discount?

    Dial 800.824.9077. keep trying
    =====================
    April 8 Mention You Tube got $50 a month OFF For a year
    April 14th goto $70 off a month for year but did not honor it
    April 15th. $55 12 month. Preferred extra
    April 17th. $70 off for 12 months
    April 21. $40 off 12 months
    April 24. Got nothing
    April 28th. Got $40 off for 12 month
    April 29th. Also got $40 for 12 month
    May 4th called. Told em got offer from Dish. Got $55 for 12 months with Premier w Movie Extra pack
    May 20th. No offers call back in 12 days when new billing cycle starts
    May 20. said Call back on Billing Cycle end date. 1 Time $25 credit before that $65 one time
    Free Sunday ticket but did not want that
    May 18. $20 month off for year
    May 27th. Offered $35 off for a year to match dish
     
  20. SledgeHammer

    SledgeHammer Icon

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    My bill finally generated yesterday, so I gave DirecTV another call and still didn't get re-upped and just got a $25 credit, so I guess I'll be ordering TVision today. Oh well.
     
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