Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Jun 6, 2020 #2481 of 2764
    TheRatPatrol

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    Same thing at Costco, they no longer have the booth with the sales person there. They now have a sign up with a phone number to call.
     
  2. Jun 6, 2020 #2482 of 2764
    SledgeHammer

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    Shocker. I didn't get one either lol.

    Just for fun, I called in and asked to be transferred to the winback department. The CSR I spoke to had never heard of it. Said we don't have such a thing. Said she was going to transfer me to somewhere, couldn't understand what department she said (and it literally took her 5 minutes to figure out how to transfer me), but I was actually transferred there! They might be called the Reconnections Department officially.

    The guy says my account is in pending cancellation and he's going to look for "exclusive offers" for me to reconnect. Comes back with $5/off per month lol. Then he tries to get me to lower my package. I pass on both. Then he tells me the $5/off is a pending cancellation offer and to get the winback, I have to be fully disconnected.
     
    Last edited: Jun 6, 2020
  3. Jun 6, 2020 #2483 of 2764
    armchair

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    If your account is disconnected, a call to DirecTV should get you forwarded to Reconnections. Reaching that dept otherwise isn't easy. They did call me once as promised; they had told me the day before to cancel again and wait for the call.

    Still speaking from my 2018 cancellation experience. I can't recall if it was weekend or normal business hours though.

    Sent from my Pixel 4 XL using Tapatalk
     
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  4. Jun 6, 2020 #2484 of 2764
    SledgeHammer

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    I like how loyalty = $0/mo, pending cancellation = $5/mo and fully cancelled = $??/mo.

    They really want me to work for this. Wouldn't it be cheaper to just give me a good offer? I've probably tied them up for a few hours by now haha.

    I have my pending cancellation set for 6/30. I'll probably move it up.
     
  5. Jun 6, 2020 #2485 of 2764
    armchair

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    You could cancel today since you're in California, can't you? As far as I know, cancellations and suspensions can be same day as call for California residents.

    At least that applies to my cancellation on 2018 and my suspension in 2020. My account is legacy DirecTV though. I'd think the California policy applies to AT&T accounts too?

    I suspended and my account has been holding a credit balance month to month since. $55 prorated at time of suspension.

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  6. Jun 6, 2020 #2486 of 2764
    SledgeHammer

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    Yes, I can cancel at any time and per CA law, its pro-rated. Just wanted some additional time to research a stop gap service and there's no guarantee you get a win-back offer anyways.
     
  7. Jun 7, 2020 #2487 of 2764
    b4pjoe

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    Youtube TV has a 2 week free trial right now. I know you've said you wouldn't like the way it does the DVR but it would be something to watch for a couple of weeks free while you try to get the winback. Philo has a free 7 day trial too but they wouldn't have locals.
     
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  8. Jun 7, 2020 #2488 of 2764
    TV_Guy

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    I've been using the YouTube TV DVR and don't have any issues with it. Very reliable. May not work exactly like D* but it does have unlimited storage with 9 months retention. As far as PBS if you're missing one or two of the affiliates you can subscribe to PBS Passport for $5 monthly. YouTube TV has added PBS in most of the country but in markets with multiple PBS outlets they had to leave out a few. In NY they added the NY PBS, Long Island which now broadcasts from NYC and Connecticut. NJ was the odd man out. Also missing the WLIW subchannels.

    Many Viacom channels coming soon with a likely price increase.
     
  9. Jun 7, 2020 #2489 of 2764
    SledgeHammer

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    Yeah, I'll either go Youtube or Cox since the tvision experiment was a flop. Youtube seems easier to play DirecTVs sadistic promo game with since I don't have to get a box. Also, I think Cox would require a truck roll. I only get my internet and phone through them, so I think they have the TV filter on my line.

    Has anyone cancelled to get a winback? How long does that usually take?

    Or how long before you can sign up on the new customer promo lol? Does it work if you sign up under a different name or credit card? But then I'm assuming they won't activate my existing HR54.
     
    Last edited: Jun 7, 2020
  10. Jun 7, 2020 #2490 of 2764
    SledgeHammer

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    Yeah, the thing that's going to drive me crazy with the youtube thing is that there isn't a way to record one or two episodes of a show without recording the entire show. If I'm only interested in new episodes, that's fine, but if I want to record the random old episode, it's pretty much useless as I'll never be able to find that ep in a list of 200 episodes.
     
  11. Jun 7, 2020 #2491 of 2764
    SledgeHammer

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    Ugh. I forgot about PBS. I only use it for This Old House / Ask This Old House, but those just had the season finale, so I'm good til Sept there.
     
  12. Jun 7, 2020 #2492 of 2764
    TV_Guy

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    The DVR is organized. Each show is grouped by season and episode. As long as you know the season and episode navigation is easy. Titles are listed as you browse through the list of episodes.
     
  13. Jun 7, 2020 #2493 of 2764
    lparsons21

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    It does take a bit to get used to the way YTTV does DVR/VOD mixing. I had YTTV for a couple months and got used to it though I was never really in love with it as some are.

    From a UI and operational standpoint I like ATT TV’s approach much better. And since I don’t care at all about having RSNs, the Entertainment level fits me fine. For PBS I just use my Tivo and antenna to get it locally.

    But I’ve got to say that these days the DVR isn’t getting much of a workout. Darned few new episodes of anything that pique’s my interest.
     
  14. Jun 7, 2020 #2494 of 2764
    lparsons21

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    That’s the theory of course, but the reality is that for shows that have been on for a very long time, that is daunting to say the least.
     
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  15. Jun 7, 2020 #2495 of 2764
    SledgeHammer

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    The use case I'm talking about is, take Two And A Half Men, 200+ episodes. Say I'm bored on a Saturday and I scour the guide and I see, oh there's 2 eps I remember as being funny, I'll record those and watch them tonight. I come back later and theres 200+ recorded and I have no way of finding the 2 I actually wanted.
     
  16. Jun 7, 2020 #2496 of 2764
    TV_Guy

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    I see what your concern is. The answer seems to be to consult a program guide like titantv and note the season and episode number. Maybe the place where you see that the episodes are airing lists the season and episode number? Seems like instead of going to the effort of scheduling the recording you need to make the effort of finding the season and episode #. Similar amount of effort in my opinion.
     
  17. Jun 7, 2020 #2497 of 2764
    TheRatPatrol

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    You can get those shows from the PBS app for free. My local PBS has been pledging for the past few weeks and haven’t shown the last few episodes of either shows so I had to watch them on the PBS app.
     
  18. Jun 7, 2020 #2498 of 2764
    lparsons21

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    Or you could record the episode when it shows up and when you look in your DVR list it is there and not amongst a ton of episodes you don’t care for. Pretty simple and what we’ve all been doing for years with cable/sat.
     
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  19. Jun 7, 2020 #2499 of 2764
    TV_Guy

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    They have a tab under Library called "New In Your Library". This is another solution to finding something recently recorded when you have the DVR set to record the series.
     
  20. Jun 7, 2020 #2500 of 2764
    SledgeHammer

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    Ok, but going back to the 2.5 example, realistically on the weekend, probably about 100 episodes air throughout the day. So if I record 2 of them, isn't the "New In Your Library" going to show all 100? From what I've read, I assumed the Youtube DVR works like that. If you record a single ep, it's going to build up the entire library.
     

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