Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. SledgeHammer

    SledgeHammer Icon

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    Have you been milking the system for 10 yrs like I have? lol I tried the pending cancellation thing and didn't get any offers. Can't find a suitable replacement as discussed either. Where are you going?
     
  2. compnurd

    compnurd Hall Of Fame

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    Evans City PA
    Eh. Kinda milking. Going to YTTV for now. Has almost everything we watch and the coming Viacom channels will complete the kids needs
     
  3. scottchez

    scottchez Icon

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    Big thank you, Yes there was a major screw up, I was promised a LLC so I could get all my locals like Comet and Cozi TV,
    I got this in writting via the saved chats, they confirmed several times and tried to order one 4 times each time order was cancled.
    Retentions also tried.
    I will just write a letter and include all the saved Chat messages and order numbers.
    You saved my $120 maybe

    QUESTION: what is the Address to the Office of the President?

     
  4. krel

    krel New Member

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    they gave me the premier pack for 88 bucks and some change. i am looking at no more than 91.00 a month for the first year. after that it skyrockets:confused:. they also gave me 2 backlit remotes..
     
  5. stususs

    stususs Cool Member

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    Dec 16, 2005
    I have been a customer since 1996.

    My $45 per month credit expired three months ago. A $25 per month credit expires in mid-August. I am not under contract. My account has been transferred to AT&T.

    I have made repeated attempts to have the $45 monthly credit reinstated totally or even partially. I have been told by Retention/Loyalty that no offers are available on my account. I told them that I was disappointed that someone like me, who has been a customer for almost 25 years, was being treated this poorly. I asked to cancel my service. The CSR made no attempt to persuade me to stay. Her only request was that I not blame her, personally, for the absence of any offers. My cancellation date is set for the middle of July. I have received an email from DirecTV informing me that I need not return my Genie.

    1. Will the Winback Department call me, or must I call them?
    2. If it is up to me to call the Winback Department, should I do so a few days before my service is cancelled, or a few days after my service is cancelled?
    3. Is there anyone who believes that I have acted prematurely, and that I should wait until the mid-August expiration of my last credit, the $25 monthly credit, before I conclude that they have no interest in offering credits to keep me as a customer?
    4. Any other advice?

    Thank you.
     
  6. Phil T

    Phil T Well-Known Member DBSTalk Club

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    Littleton,...
    I think I have posted this before but this is how I got their attention:

    https://www.att.com/support_media/images/pdf/Wireless/1239368042948.Notice_of_Dispute_Form.pdf
     
  7. SledgeHammer

    SledgeHammer Icon

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    Dec 28, 2007
    I'm 2002 so almost as long. I've been getting credits for a long time and the well also just ran dry. I think I've called in 20+ times and goose egg. I tried loyalty AND winback. I also tried the pending cancel game. Nada. Winback won't even talk to you unless your account is fully cancelled. No guarantees either way.
     
    krel likes this.
  8. kdb29127

    kdb29127 New Member

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    I have been a customer since 1995 and I got a $60 credit a month for 12 months in April. I had to call several times to get this. The number I called was 866-595-2871.
     
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  9. heidic

    heidic Cool Member

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    Apr 21, 2009
    I've been a customer for 15+ years, and have received many loyalty offers over the years. In each case, I've had to wait for the old offers to run out (or at least be within a few days of expiring) before they would offer me a new one. I would have waited until August to cancel. HOWEVER... with loyalty offers being so scarce these days, it may not make any difference. My latest offer runs out in a couple of weeks and I will ask for an extension when that happens, but I'm not holding my breath.
     
    krel likes this.
  10. scottchez

    scottchez Icon

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    Feb 4, 2003
    RUMOR IS they are getting ready to sell Directv and dont want any more heavy discounted accounts on the books as the other buyers will be looking at that data.

    Best you can get now is $30 off a month for 12 months, but only after you say cancel service right now please Im switching to something cheaper like Sling, Hulu, or Youtube and there is no way I will switch your the ATT new streaming service.
    I tried with several in retentions.

    In other words they try to price match Dish and their promo. Wonder if that is who they will merge with (see other thread here so post that topic there please).
     
  11. SledgeHammer

    SledgeHammer Icon

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    Dec 28, 2007
    Seems like they can't do much anymore. The last time I called, they could override the system supposedly, or so they claimed. Now they just say the system doesn't have any offers too bad lol. Best offer I got was one winback guy said he could get me $5/mo, but I didn't take it.
     
  12. krel

    krel New Member

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    Mar 20, 2013
    might be best off just disconnecting and doing the whole thing over again and get all of the new customer perks. i don't know if there's a waiting period or not. though i did have reps tell me there was a waiting period of 90 days and another told me 30 days to be a new customer... though when i canceled my fist acct because it was such a nightmare. i signed online up a week later and got all of the new customer perks and freebies...
     
  13. compnurd

    compnurd Hall Of Fame

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    Evans City PA
    That Rumor is a disproven lie
     
  14. GordonGekko

    GordonGekko Active Member

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    Yeah and what the old CEO stated during an investor conference call is not reliable either, referring to ending the customer discounts, CEO's talk so much garbage during those earnings call discussions, in addition some thought he was referring to the customers on those 2 year new customer deals.

    I've seen plenty of discounts given out in the past few months, does not mean everybody can get them but you need to do some google research, to say they have ended is not true.
     
    Last edited: Jun 22, 2020
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  15. Motleyfan

    Motleyfan Mentor

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    Sep 13, 2007
    I called yesterday since I had some major discounts drop off and my bill went up quite substantially. 1st attempt a nice woman I spoke with offered $60.00 per month for 12 months no contract. I took it. The previous discount must have been a fluke so I was happy with the $60.00
     
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  16. StangGT909

    StangGT909 Legend

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    Mar 9, 2007
    Can anyone confirm how long you have to be disconnected for to qualify for the new customer deals ?
     
  17. krel

    krel New Member

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    one rep told me 90 days another 30 days. as i noticed the CSR'S don't know what hand washes the other most of time...
    have you tried signing up online all over again??? i would try it to see what happens... i closed out my fist acct within a week after dealing with shody service.. a week later i signed up and was treated like a new customer...
    i would try the online thing to see what happens!!! if not is there someone elses name you could put it in???
     
  18. krel

    krel New Member

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    Mar 20, 2013
    if it's true i would def love to see a link stating it's true. right now it's all just speculation
     
  19. scottchez

    scottchez Icon

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    They are not selling to Dish, but they are looking for a buyer as many have reported with many talking to inside sources.
    Finding a buyer can take a year or more this is normal.
    It is also normal for larger companies to always look for buyer and also to buy other companies and to spin off things. All normal stuff for a company this large.
    This might explain why they offers are tightening up as they need to show profits for buying or selling or spin offs.

    I do not know why people say this is not true as it is normal that companies are always looking to buy and sell and spin off.
    Offers are presented to the board of directors and then they vote.
    Could happen next week or next year, but to say it is never happening is not true. There are many sources to google search, your answer is there.
    I think this is the best older article as it does say they are just looking right now which is normal from Two larger media outlets.
    AT&T is reportedly considering selling DirecTV, but no deal is imminent
     
    krel likes this.
  20. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    Apr 17, 2003
    Michiana
    A "sale" would be to any willing buyer. Money is money to the big corporations and if AT&T is getting out of the business there is no reason not to sell to a competitor. But in the current marketplace finding anyone who would want to outright buy the MVPD/entertainment division would be difficult. A spinoff (effectively selling it to themselves by creating a separate company initially owned by the same shareholders) would be more likely.

    The problem is a small but noisy group of activist investors who wish that AT&T had never purchased DIRECTV or HBO/Time Warner. Spinning off the division would allow those investors to walk away from the assets they do not want to invest in while still investing in the rest of AT&T. (And no, AT&T will not be spinning off the satellite assets separate from the division.)

    Even the article you link stated that a sale was not imminent. At the moment they are appeasing the activist investors by not shutting down the conversation.

    What people are missing is that AT&T|DIRECTV is very profitable. Even in quarters where they have lost a million or more subscribers they have a decent financial balance sheet with plenty of cash flow and profits. There is no need to "tighten up" their discounts to remain profitable. But if it helps people who have been refused a discount feel better to think that the well is running dry then let them be happy.

    There are still plenty of reports of people getting ridiculous discounts. And AT&T|DIRECTV is still doing well financially with the DIRECTV satellite portion of their business providing plenty of cash flow and profit.
     
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