Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Jul 2, 2020 #2541 of 3102
    whorne

    whorne New Member

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    I was able to get my $70 promo extended another year but had to drop my package from Choice to Select which was ok as most all the channels I watch are in the Select package. I did this via the chat which was how I was able to get the $70 promo last year. I guess I got lucky again.
     
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  2. Jul 2, 2020 #2542 of 3102
    SledgeHammer

    SledgeHammer Icon

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    That's not a discount lol, that's dropping your package.
     
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  3. Jul 2, 2020 #2543 of 3102
    scottchez

    scottchez Icon

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    In the news and other threads, $10 a month price increases on all packages this summer. Ouch.
    This will help make their books look better as they still try someone to merge with or buy them next year.
     
  4. Jul 2, 2020 #2544 of 3102
    whorne

    whorne New Member

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    LOL! Yes you are right in that I dropped my package but that was only a $10 difference. Choice was running $69 and Select was running $59. So, you are correct in that I did not get my true original $70 promo but I did net $60 in savings outside of the package change. Not the best but will work for me without losing any of the channels we wanted to keep. I agree that this option would not work for everyone. Lastly, the agent did say that I could change my package back at a later time and still keep the promo. Who knows if that is true but I do have a copy of the chat transcript for backup in case I decide to make a change.
     
  5. Jul 2, 2020 #2545 of 3102
    DR2420

    DR2420 New Member

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    This summer? They already had a price increase earlier this year and I thought most of the increases usually take place around February? So we are going to have a $10 increase and then ANOTHER increase come February? This is getting out of control. Gonna have to be rich to be able to afford TV here soon when it's basically nothing but reruns and commercials.
     
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  6. Jul 2, 2020 #2546 of 3102
    b4pjoe

    b4pjoe New Member DBSTalk Club

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    Wasn't the latest price increase just for new customer pricing?
     
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  7. Jul 2, 2020 #2547 of 3102
    GordonGekko

    GordonGekko Active Member

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    Do you have a link for this news?

    Update, am I reading this correctly, seems to be for new customer pricing only, here is the link: Struggling DirecTV raises prices for first year of contracts

    Does this impact current subscribers at all? It mentioned Ultimate at $142 is that what they are calling the top package or is it still Premier?

    Update II, They did not raise prices for existing customers as per the $10 summer increase: Did DIRECTV Raise Prices For Existing Customers? - The TV Answer Man!
     
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  8. Jul 3, 2020 #2548 of 3102
    krel

    krel New Member

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    just got my bill 101.99 after the 20.00 credit for the RSN'S then after that it's 121.99 for the premier pack taxes and fee's a genie with a 4k mini along with the el chepo insurance plan:). along i will be meeting the CSR in person that helped me with my issues next week when she flies out for a meeting now that's awsome customer service:);)!!!!
     
    Last edited: Jul 3, 2020
  9. Jul 3, 2020 #2549 of 3102
    krel

    krel New Member

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    you go on there website there prices are all over the place. one time it's xxx less then another time it's xxx more. i am sure it's a bait and switch tactic
     
  10. Jul 3, 2020 #2550 of 3102
    krel

    krel New Member

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    to hear AT&T say it there not struggling at all. and if ATT'S so called reason for buying DTV is so they can be competitive then why don't they improve it instead of running it into the ground???
     
  11. Jul 5, 2020 #2551 of 3102
    heidic

    heidic Cool Member

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    I called on Thursday and got this $50 credit extended for another 6 months. The woman I spoke with in Loyalty Dept. said they are trying to work with people because of COVID-19. It was a very quick and easy call.
     
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  12. Jul 5, 2020 #2552 of 3102
    SledgeHammer

    SledgeHammer Icon

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    Right now I'm on a 3 mo/$10 off and a one time $25 credit lol. Man, this used to be so easy. What a PITA. Too bad there isn't any viable alternative. They didn't mention anything about any C-19 assistance.

    EDIT: scratch that... apparently my $10 promo is stuck in some weird limbo state and doesn't count yet (if ever lol).
     
    Last edited: Jul 6, 2020
  13. krel

    krel New Member

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    well to top it off i got another $100.00 rewards card from them:rolleyes:
     
  14. krel

    krel New Member

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    they never mentioned to meo_O. but i still got a deal;):)
     
  15. Jeff41

    Jeff41 New Member

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    Those of you getting these larger discounts and/or gift cards from loyalty, how long have you been Directv customers and do you have some of the higher packages? I signed up a year ago and my 1st year pricing expires next month, do I have any chance of getting a discount since I am still locked in to a 2 year contract or I am probably SOL?
     
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  16. armchair

    armchair Hall Of Fame

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    Jul 27, 2009
    Maybe you can ask for the covid-19 credit?

    My understanding is annual credits are negotiable to those outside of contract. They used to come with a 12 month commitment attached as well but that eventually went away.

    You may consider starting a conversation by calling retention or select cancel and asking about your ETF amount and contact expiration. Mull your options with them.

    The gift cards are likely only given through cancellation and reconnecting. But if you're in a financial bind, call DirecTV anyway.

    Sent from my PH-1 using Tapatalk
     
  17. krel

    krel New Member

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    i got the premiere
    i haven't even had DTV for 5 months yet!!! i got the credit after i threatened to file an FCC complaint after one of the reps with rocks in there head lost my first years promos. i pay 121.00 for the premier pack with a mini and ins. plus i also got a 100 rewards card as well along with 2 back lit remotes. ofcourse you have to be irate and pulling your hair out:D:mad:. but i can't make any changes on that plan for the first year or i loose the discounts from what the rep told me as well.. and from what i hear from people AT&T is pretty bad to work for i heard they time you when you goto the bathroom:confused: screw that:mad:
     
    Last edited: Jul 11, 2020
  18. stususs

    stususs Cool Member

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    You can read my previous post, #2525, for how I came to request the cancellation of my DirecTV account after having been a customer for more than 20 years. Here is a long report as to what happened after my cancellation request.

    My cancellation date was scheduled for one month in advance. Nobody from DirecTV contacted me to persuade me to change my mind or to make me a “Winback” offer. I received one email message informing me that I did not need to return my equipment and that I could “recycle” it. One week prior to my cancellation date, I called (877) 999-1083. That is the number that connects to the AT&T Loyalty department, and is to be used by customers who have had their accounts transferred to AT&T.

    My phone call was answered by someone who identified himself as working with the Reconnect department. He was located overseas, in Manila. In response to my question, he stated that they wanted to keep me as a customer. But, every time I made a request, this employee would put me on hold while he asked someone else for either assistance or for permission.

    The Manila employee’s offer to me ended up being (1) a $55 per month discount for 12 months (described to me as based upon the length of time that I had been a customer), (2) a $25 per month discount for 12 months (described as a “loyalty” discount), (3) Free NFL Sunday Ticket, (4) Free NFL Red Zone channel, and (5) no contract commitment. I repeated the terms of the offer several times in case the conversation was being recorded, and I obtained the Manila employee’s AT&T ID number.

    I was not confident about the validity of the offer based upon the Manila employee’s lack of fluency in English and his general lack of confidence in what he was doing and saying. So, I called back (877) 999-1083 to see if a second employee would confirm what the Manila employee had promised me.

    DirecTV’s caller ID system must have recognized my phone number as belonging to an account which was in “pending cancellation” status, because, once again, I was automatically forwarded to another foreign-based employee in the Reconnect department. This employee was located in Guatemala City. This employee “confirmed” the $55 credit (for 12 months), the $25 credit (for 12 months), the NFL Sunday Ticket and that there was no contract commitment. He was unable to confirm the offer of free NFL Red Zone channel.

    I waited 48 hours. Once again, I called (877) 999-1083. This time, I was automatically connected to the Loyalty Department and to an American based employee. She said my account showed something different from what I had been promised by the Manila employee. The only two things she could confirm were a $55 monthly credit (for 12 months) and the absence of any contract commitment. My account did not have a 12 month duration, $25 monthly credit. Instead, all I had was the $25 credit put on my account 11 months ago, which expires in one month. She said that the Manila employee had attempted to restore the free NFL Red Zone channel that I had been given in 2018 and the free NFL Sunday Ticket that I had been given in 2019. However, she explained that the Manila employee had no authority to promise me any Sunday Ticket or Red Zone promotions for any potential 2020 NFL season. All that my account showed was that I had been a 2019 Sunday Ticket customer and that such subscription would automatically renew at the full price.

    I promptly canceled the automatic renewal of the Sunday Ticket. I summarized everything that the Manila employee had promised me. After multiple conversations with her supervisor, she informed me that the Manilla employee’s notes confirmed that I had been promised a $25 monthly credit for 12 months, and that they would honor that promise. However, I would need to wait until my current $25 credit expired (in one month), and then I could call back, reference the notes regarding this conversation, and an additional $25 monthly credit (for 12 months) would be granted to me.

    I asked the employee why she kept asking someone else for permission. Didn’t Loyalty department employees have the authority to grant credits? Her reply was that Loyalty department employees can only grant those credits that show up as available on the customer’s account. Any other benefits offered to a customer require the permission of a supervisor.

    As of now, I have a $55 monthly credit and no contract commitment. I will take them at their word that they will apply the $25 monthly credit one month from now. At that time, I can determine the likelihood of an NFL season and see what offers are available for Sunday Ticket and for Red Zone.

    I hope each of you has a lesser ordeal.
     
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  19. krel

    krel New Member

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    your post sounds about right with the CSR'S one hand don't know what the other hand is doing. it's very rare that you do get someone that truly knows what there doing. makes my wonder how much longer ATT will be around LOL. when my friends canceled there DTV they also canceled there wireless with em to. why? because customer service sucks is what they told me!! while i am happy with DTV. i just wish they would get rid of the crappy CSR'S!!! everytime you call in it seems to be a chore getting something done with em!!! and no ones gonna put up with that when paying for a premium service!!!
     
    Last edited: Jul 11, 2020
  20. StangGT909

    StangGT909 Legend

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    Mar 9, 2007
    What's the best phone number to call these days?
     
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