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Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.
What model and software version?
its an HR 54-700 the one with the power button on the side and not in the middle.. i'll look for the software version tomorrow but how do i find that?? the box should have been swapped out but it wasn't
Using your DIRECTV remote press Menu - Settings - Info & Test - Genie Info. Scroll down until you see your Software info. Have yu performed a System Test on your HR54-700?
support the over seas ones anyways can't even drop ship a replacement box. i remembered i needed a box swapped out. the ***** set me up for a brand new install with a two year. he shows up and looks at me... he asked he's like i just installed you why do you need another install. i was like i dunno. i told em i needed a box replaced and told the ***** i needed one fedex out. she was like oh no you have the protection plan we will send a tech out to swap out the box. i told the tech i go i friggin hate calling them he said he did to
I always have a tech swap the box that way they check the dish and stuff
Even years ago when I use the code "dvr4u2" to get free r15s a tech always came out.
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I was going to suggest you.
People keep complaining about how poorly DIRECTV is run since AT&T purchased them, often forgetting any issues DIRECTV had before the purchase. There seems to be a constant clamor for the purchase to be reversed or the system spun off so somehow DIRECTV would no longer be controlled by AT&T. No one has come up with the cash.
Even the "bankers" who believe AT&T's purchase of DIRECTV (and HBO/Time Warner) have hurt AT&T and want to divest have not figured out how to do that, They also have not figured out that DIRECTV still brings in a lot of income to the company. But that is a topic for another thread.
The support system is definitely worse now than it was before. At least I could understand the people with DIRECTV and the job usually got done. Don't get me wrong. The old support would never win any awards but this new system is just abysmal.
i also heard the FCC hurt DTV because of contracts on how att is going to run DTV
just did it client software 0x138d it's the mini that keeps acting stupid
That’s client software. Click Genie info like mystery man directed
ok heres the genie software version 0x13af downloaded on the 29th
I finally had to cancel DTV on July 12th. Just getting too expensive for no more channels than we watched on the service. Of course all the channels we watched were in upper tiers. I will tell you this, they sent me a bill for the entire upcoming month, even though I cancelled on my Billing cycle date.. Had to call about that, they say it was taken care of , but you just never could trust them to get things right. Every thing was a easy fix they would tell you, and then it was just more messed up than when you first called. That's another reason for leaving.
FYI Got a couple of winback calls but nothing close to getting me to change my mind. Kind of a useless and weak effort to tell the truth.
Just curious, what did they offer you?
DAMN!!! FINALLY!!! After 4 months of hard work & 43 calls to loyalty & 4 "one monthers", I finally scored a 12 banger again lol. $25. Too bad TVision didn't pan out... but at last my "excruciating ordeal" is over... for a year... I was getting $40 before, but 43 calls is getting close to my limit lol.
The same mouth I was getting when I was a long time customer. Drop down a package, 20 off for 6 months, Same stuff.
It's just AT&T being AH's they are . You would think they are going out of Business every time you talk with them.
It is their Business and they can run it like they like, but I just don't like that kind of business.
When I say that, I mean absolutley no consideration for the customer. There is a track record of every time you call in, after a while it just gets to the point of How can I kiss your Btt Today. I try to be a little better man than that.
Called loyalty at 1-866-595-2871 - Been with DTV for 2 decades. Had a $45 credit expiring. Explained that youtube TV Streaming + HBO + SHO would put me at about $91. They offered $60 off for 1 year or $85 for 6 months. I took the $85 (which gets me close) and I will see in 6 months what is out there. Other than pricing - my DTV has delivered well
Wow I thats nice to know they are at least offering someone something. My deals expired and I have to make that dreadful call soon too. Do they try selling you guys the AT&T TV streaming service too? That service doesn't make sense up here in the northeast where AT&T is not the LEC and there's no consumer AT&T fiber to bundle with.
I actually WISH T would build out Fiber in my area. Right now all they offer is POTS @ 100Mbps for $50/mo . I do have 1Gbps with Cox, but $118/mo (with unlimited land line). T 1Gbps is like $60 - $70/mo. They just have a few new neighborhoods. Same with Google Fiber. Neither are doing existing construction. FTTH is a dead end due to cost. Hopefully 5G and/or Starlink will pan out.
I guess AT&T is going the extra mile to rid DirecTV of as many paying customers as possible. I got this email this morning.
I have never, EVER, requested to have my service suspended or canceled. Luckily my service is still working. Tried calling. Said it would be a 3 minute wait. After 30 minutes on hold it got disconnected. So I tried chat. Finally got ROY. Said he took care of it and I won't be losing service. I'm not confident.