Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. DirectMan

    DirectMan AllStar

    334
    72
    Jul 14, 2007
    I called as you recommended and she checked and said that there was no extension and that I am out of contract. So it was ATT order summary that is incorrect.
     
  2. codespy

    codespy Go Pack Go!!!! DBSTalk Club

    1,971
    349
    Mar 29, 2006
    Seasonal
    Hopefully she added notes to your account indicating such. I always ask the CSR’s do that when there’s an issue, so a future phone call to a CSR can see the past notes if the problem persists.
     
  3. krel

    krel New Member

    527
    68
    Mar 20, 2013
    When I get it set up after the move I'll gladly post pics:) of it. Are you sitting down. One panel is close to 20 grand and I got 65 panels a couple for backup in case one fails then theres the processor to make all of the panels work. It was over a million after it was all said and done:eek:. You won't find it in best buy either as its a commercial display
     
    longhorn23 likes this.
  4. Glenee

    Glenee Cool Member

    90
    14
    Sep 22, 2007
    ^^^ I thought I had a love for Video, but I just can't even begin to hang with that.
    Awesome, Awesome, Awesome.
     
  5. DSWFL

    DSWFL New Member

    13
    4
    Sep 15, 2018
    Called Loyalty number Wednesday morning and talked with CSR Amy in Kentucky. At first it was $ 35 off a month for 12 months; then she said hold on and I ended up getting $ 65 off a month all included for 12 months !!. been a customer for 17 years and do the annual phone call thing. This was by far the best I've ever got. Bill is now just over $ 101 a month !
     
    krel and dtv757 like this.
  6. dtv757

    dtv757 Icon

    2,392
    486
    Jun 3, 2006
    757
    Any black Friday specials ? Lol

    Sent from my SM-N960U using Tapatalk
     
  7. Teetertotter

    Teetertotter Member

    57
    15
    Jul 23, 2020
    Janesville, WI
    So, what package do you have and include internet? Have some details? Sounds like it is to good to be true and did you get a e-mail back with confirmation and check your acct to see if did happen?
     
  8. krel

    krel New Member

    527
    68
    Mar 20, 2013
    Freeview weekend:D
     
  9. krel

    krel New Member

    527
    68
    Mar 20, 2013
    I dunno Asian telephone and telegraph makes spectrum look good:confused:
     
  10. krel

    krel New Member

    527
    68
    Mar 20, 2013
    it all depends on how pissed you are at them;):D:rolleyes:o_O. i swear there trained to piss you off and then to top it all off upsell you more crap. i always tell em i don't want anything from ATT and that DTV is bad enough;). but do they listen NOPE!!!
     
  11. krel

    krel New Member

    527
    68
    Mar 20, 2013
    one might want to try using the my ATT app and getting rid of some extras they might get a discount that way to if the CSR'S wont budge.
     
  12. dtv757

    dtv757 Icon

    2,392
    486
    Jun 3, 2006
    757
    I did call and they said I had too many.promos lol
    Which I do have a lot lol. But they were friendly

    I called my cable broadband company and those lied said I was getting a " lower "price but raised my bill. Will be spending Monday screaming at them lol.




    Sent from my SM-N960U using Tapatalk
     
    krel likes this.
  13. krel

    krel New Member

    527
    68
    Mar 20, 2013
    lets just say i was infuriated with em at that point, after all of the techs excuses of not wanting to install a power inserter for the HR 54 leaving me sitting there watching the black screen of death with the moronic blue globe on it with 771 error code until finally one night it gave me the 775 error code. lets say it took 3 months to get a power inserter installed. and i had to file an FCC complaint and demand i get one installed by a vet tech. that nonsense should have not took that long. now the genie 2 is a different novel!!! i kept hearing from the techs what a POS it is and why i didn't want it and all the time i'll be spending on the phone with ATT yelling and screaming at them LOL. that took another 8 tries. then i had the tech that didnt want to park next to my loft and made excuses and left. that happened twice. finally i told him to go F himself. filed an FCC complaint against em. and finally got it installed. even the last tech tried the same story about why i didn't want it. i told him if he didn't install it then i would call and he would be fired and it's noted on my acct. i had better luck with the genie 2 so far i haven't had to call in at all!!! i have so many promo's on my acct there loosing money on me:confused:o_O... i got a 10.00 off my bill just for asking if i was calling asian telephone and telegragh. i made her day i made her laugh as she was in merica. i told her about the over seas reps. and she told me she heard it all of the time...
     
  14. dtv757

    dtv757 Icon

    2,392
    486
    Jun 3, 2006
    757
    My genie 2 works 0 issues (knocks on wood)
    Only wish it was LCC compatible.

    Sent from my SM-N960U using Tapatalk
     
  15. dtv757

    dtv757 Icon

    2,392
    486
    Jun 3, 2006
    757
    yea about to file an FCC complaint on by broadband company. over 1 hour wait then they person refused to send me to a supervisor
     
  16. Dec 1, 2020 #2776 of 2834
    DSWFL

    DSWFL New Member

    13
    4
    Sep 15, 2018

    Lots of questions Teeter...... Xtra pkg., no internet, checked and all is good. $ 101.48 a month...... $ 65 off a month, $ 7.44 in taxes on top of that...... so $ 72.44 off a month for 12 months. the CSR was a sweetheart...... be kind and they will take care of you.... no need to scream, be indignant.....everyone have a great day !!!!!!!!!!
     
    atfree likes this.
  17. Dec 2, 2020 #2777 of 2834
    atfree

    atfree Mentor

    49
    3
    Feb 1, 2007
    DTV has been responding to FB comments on their posts about poor service, high prices, etc. Basically they invite you to connect with a "Social Media Specialist" via chat. From what I've seen, everyone that posts a negative comments, gets an invitation to reach out and discuss with them.

    I gave it a shot, told them I'd been a customer since 2003, with HDDVR with 4 mini clients, Starz, Epix, Sunday Ticket, etc. Basically said I was tired of seeing new customer deals at much lower prices, etc, and received regular offers from Spectrum for cheaper service.

    I connected with a very nice Social Media Specialist who, after some brief give-and-take, gave me $60 off per month for 12 months. I went on my account this morning to verify and, sure enough, the $60x12 discount is on my account.

    Funnily enough, I had reached out to them about a month ago and was instantly rebuffed regarding any discounts.
     
    longhorn23 and dtv757 like this.
  18. Dec 3, 2020 #2778 of 2834
    rrew

    rrew New Member

    4
    3
    Aug 14, 2013
    Arkansas
    Would you post the loyalty number? I have seen at least 4 different numbers. I have been a subscriber since 1994 and USSB. I want some loyalty now!
     
    longhorn23 likes this.
  19. Dec 3, 2020 #2779 of 2834
    GordonGekko

    GordonGekko Active Member

    655
    52
    Dec 5, 2015
    Do you have to start the conversation on Twitter to get the link to the chat specialist or is there a dedicated link on the Directv website and if so can you post it here please?
     
  20. Dec 4, 2020 #2780 of 2834
    GordonGekko

    GordonGekko Active Member

    655
    52
    Dec 5, 2015
    Called the 888 Philippines office number, gave me a $70 credit for 12 months, a question for the veterans here, I called the Loyalty department and I asked them if I decide to downgrade my package from Premier later in the year, would I lose the credit because it is written as a "Premier-All Included" credit, not written as a loyalty credit. The rep told me as long as the final price with all of the extra charges (receiver charges/taxes etc.) is not less than $140 per month before the credit is applied it won't be taken away, is this true in your experience?

    Also a tip that might work for you, I was getting nowhere with the Philippines office in my previous 5 or 6 calls, I set up a chat on the Directv website, selected billing issues, explained to the chat person what I was trying to do, he asked for my number and that he would have someone call me back, the Philippines office called, transferred me to what they referred to as a supervisor or senior specialist in that same foreign office and he seemed to have more power in what he could offer, might be different if you try this method but even if you don't go through chat first, when you call the foreign office, ask to speak with a supervisor right away.
     
    Last edited: Dec 4, 2020

Share This Page

spam firewall

Advertisements