Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. omartinjordan

    omartinjordan AllStar

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    I've had Direct since about 2008. My latest promotion just ended yesterday so I called them about more promotions. Also, I have been moved to ATT. They didn't have any offers and wanted me to drop to a lower plan. I went ahead and scheduled the disconnect for the end of February. If they come back with an offer great and if not I guess I will finally have to switch to dish. I really don't want to but for $50 a month cheaper and guaranteed for 2 years it makes more sense. I get tired of every year having to do this. I wish they would stop with all the stuff for new customers and discounts and just set the same price for everyone. Take it or leave it.
     
  2. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Did any of you people read your DIRECTV Residential Customer Agreement? If you had you would be familiar with the following... Payment: You will pay in advance, at our rates in effect at the time for all Service ordered by you or anyone who uses your Receiving Equipment or Authorized Device, with or without your permission, until the service is cancelled. Nowhere does it state that you are entitled to endless back to back discounts yet for some reason that's what a lot of people expect. Sounds like customer greed to me.
     
  3. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    I like "take it or leave it" pricing but getting there after decades of giving discounts is a challenge.

    From a public relations standpoint they would need to reduce everyone's bill and say "this is our new lower no haggle price". That would include people who pay full price without complaint. Not knowing how many subscribers are actually getting a discount it is hard to say exactly where break even would be. 20 million subscribers with one million getting a $60 discount would be the same cost as giving all 20 million subscribers a $3 discount. So does public relations say "no $60 discounts - the no haggle price is $3 lower" annoying all the customers who have been trained to complain to get a discount? They might be able to get there over a few years by giving max $50 discounts then max $40 discounts etc. People who are accustomed to deeper discounts are going to be ticked.

    Deep new customer discounts extended as retention offers to existing customers are hard to get away from once offered.

    Not a written policy in their Customer Agreement. But once the company says yes a few times it becomes an unwritten policy - and when that policy changes it doesn't matter if the customer complains to AT&T|DIRECTV, complains on the Internet for all to read or just quietly leaves for another provider. The company is going to take a hit.
     
  4. omartinjordan

    omartinjordan AllStar

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    I didn't state that I was entitled to discounts. If they want to keep me they can offer one and if not then I will switch to dish network for at least 2 years because of the lower price and guaranteed pricing for 2 years. I am sure if they offered the same promotion that just expired which was $30 off a month they would still be making a profit. There are many options to choose from these days for tv. I would like to stay but at that price compared to what others offer is doesn't make sense. I have never actually scheduled a disconnect before so maybe they will call with something, who knows?
     
    242424 likes this.
  5. b4pjoe

    b4pjoe New Member DBSTalk Club

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    So if you buy a new car you always pay full price because nowhere at the car lot does it have it in writing that you can get a discount if you ask?

    From the mid 1990's when I signed up until about 3 years ago I never knew you could even get discounts so I paid full price for a good number of years. What is crazy is some people call and get an $80 per month discount offered on the first try on a lower end subscription while I was offered $20 on my Premier subscription. Had to beg to get it up to $30. It makes no sense the way they do it unless the computer just generates random amounts and you just have to be in a lucky spot when you call.
     
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  6. compnurd

    compnurd Hall Of Fame

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    I would rather not.. If you go the Tesla route, there is no haggling. Hell the old Saturn model was the same.. It was awesome
     
  7. bjlc

    bjlc Icon

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    877-999-1083 is the number i called saved $65... devi is who i spoke to..
     
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  8. TXD16

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    Bravo! I am in full support and agreement with your position, and on behalf of fellow DIRECTV clients and AT&T shareholders everywhere, I want to personally thank you for your apparent insistence on paying full price for a product that has easily negotiated discounts that are both widely and demonstrably available. By doing so, you, and others like you, not only have allowed me and a multitude of others to benefit from repeated service-cost discounts, but to also benefit from an approximate and consistent 7% dividend yield, but still not too sure where "entitled" enters the conversation as it appears you are the only one using that term. Oh, well.

    As to the topic thread, no one is compelled to ask for discounts or not ask for them, so if someone is intimidated by the negotiating process, lacks negotiating skills, or simply believes they have some sort of "moral obligation" to pay a(n) individual/company/corporation whatever they ask, then, of course, one is free to do so, just as I am free to price-negotiate with anyone and/or everyone with whom I choose.

    The bottom line is that I will continue to negotiate during pretty much each and every transaction in which I am able, and will, therefore, continue to reap the benefits of those who simply think that they should pay what they are "ordered" to pay---and such is one of the many, many beauties and benefits of our capitalist system, so long as it continues to exist.

    BTW, I would post screenshots/captures/links of my statements during a particular period a couple of years ago where I actually had a CREDIT balance for my XTRA package for around 10-11 months (yes, that means I had more credits on my DIRECTV service than I was being billed, so I was receiving service for free), but it might cause an explosion of heads among some in this thread.

    Wax on, wax off, Danielson.
     
    242424 likes this.
  9. LiQiCE

    LiQiCE Mentor

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    Who said I was the injured party? Its strictly business. If I'm not happy with the price, then I'll cancel the service. I've been a DirecTV customer for 20 years, but as the promotions have started to get worse, it is time to go somewhere else. If win back can give me a better deal, then I'll stay. I didn't post here to complain, I posted here to ask if there was a win back number I could call to get a better deal ... thats all.

    When I signed up 20 years ago for Directv, the price was a lot lower, it has increasingly crept up, and there are a lot more options on the market.

    Also when I called and was offered the $60/month discount, it was the DTV Loyalty rep that said I should call back in January and they would be able to offer me a larger discount. So thats what I did. I was simply following what they told me to do.

    Again, not complaining - it is just business. I'm happy with the Directv service, but I don't really watch as much broadcast TV either, so the value to me personally is lower.
     
  10. TXD16

    TXD16 Icon

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    Ignore it. There is a very, very small handful of DIRECTV sycophants who believe that DIRECTV/AT&T can do no wrong.
     
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  11. compnurd

    compnurd Hall Of Fame

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    Oh it is not that at all. It is the majority here who are tired of the whining because they aren’t getting discounts. Don’t get them. Move on. Plenty of options out there
     
    MysteryMan likes this.
  12. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Reminds me of the TV show "Queen for a Day". Down and out housewives begging for washing machines and dishwashers and complaining when they didn't win. While there's nothing wrong with customers asking for and getting discounts expecting them to never end is customer greed as I stated in post #2842. And for the record I don't have to ask for discounts. AT&T/DIRECTV offers me discounts monthly. I subscribe to Premier, Movies Extra , Epix , Protection Plan and 4K service. I used to subscribe to NFL Sunday Ticket and MLB Extra Innings but with this kneeling nonsense during the playing of our National Anthem I was allowed out of my commitment by AT&T/DIRECTV. I've been out of contract with AT&T/DIRECTV since 2016. After AT&T purchased DIRECTV I've payed my bill at our area AT&T store. I pay in cash and have the balance rounded up. Every month when I go and pay my bill I'm offered a discount. Last month I was offered $125.00 per month off my bill for one year plus NFL Sunday Ticket for free for one year. It came with a two year contract and I declined. He then offered me $85.00 per month off my bill for one year with a one year contract and again I declined. I can well afford what I pay for my DIRECTV service and prefer being out of contract. Will be interesting to see what they offer me on Monday when I go to pay my bill.
     
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  13. TXD16

    TXD16 Icon

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    Rather than a majority, it would appear to be a very small, if not single-digit, minority.
     
  14. compnurd

    compnurd Hall Of Fame

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    Nope lol
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    I might give them a call today. I think they have me on the "I'm so stupid I'll just keep paying these ridiculous monthly payments forever" list, but it's worth a try. The last time I saw a monthly bill, I paid about $160 a month for CNN, Fox News, and the YES channel. And I'm not too fond of Fox News. My son has no interest in anything that D* has, and Sadie feels the same. My wife streams now; she has seen the light. I really ought to drop the service. Oh well, let me make the call, and then I'll come back and whine some more.
     
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  16. omartinjordan

    omartinjordan AllStar

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    Well, I received an email on which receivers and equipment to send back. I hope they call with an offer close to dish 2 year pricing. I don't want to switch but for the price difference I'd be crazy not to do it. I like directv because I have had it for so long and I'm familiar with the equipment but it's not like they offer something I can't get from another provider. I'm not asking for a huge discount just the same$30 or so a month that just expired. I read people getting $60 credits and I've never gotten anything close to that.

    I had the same deal with internet. Spectrum kept going up to $75 a month for 100mbs. I called and nothing they could do. Metronet finally ran lines in my neighborhood and offered 500mbs for$55. I signed up for it and called spectrum to disconnect. Suddenly they could match the same speed and price. I told them they should have offered it when I called before.
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    What a way to waste an hour. I "might" get an email from the billing department regarding any credits. Wow. The CSR I got told me she couldn't give out credits. Wow.

    Rich
     
  18. b4pjoe

    b4pjoe New Member DBSTalk Club

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    And yet I keep seeing posts in this thread of people that call and get offered $80 per month on the first try. Starting to think they are bots trolling the rest of us. :D
     
  19. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    Speaking for other people who have chosen to remain silent is not a good idea. You don't know the opinion of every visitor to or member of the forum. All you know are the opinions that have been expressed, minus the opinions that you choose to ignore.

    There seems to be a high level of frustration about external events (outside the world of discussing MVPDs and content). While some of that discussion is allowed in Off Topic sections of our forums, it seems that the frustration is spilling over into on topic threads. The urge to complain about something else is redirected into posting complaints about something that won't immediately get deleted by moderation. There seem to be whiners and winners on both sides.

    That being said, this thread is about AT&T|DIRECTV discounts - people should post about the discounts they can get and the discounts they have been refused. The thread has been around for nearly eight years and the subject remains on topic for the forum. Complaining about people is not the purpose of this or any other DBSTalk thread.
     
    Rich likes this.
  20. TXD16

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    Caught yet again! My real name is Gort...;) dtv1.jpg
     

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