Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Feb 6, 2021 #2881 of 3151
    likegadgets

    likegadgets Mentor

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    I had an $85 per month credit for the last 6 months. Even with that the bill was 20% more than what it would be with YouTube TV + some premiums for a similar lineup and number of TVs. To keep me, they offered $60 (but with the recent increase it is net $53). I set it up to go in suspension for 6 months in 25 days when the pre-paid month ends. I have been testing YouTube TV for a few days and surprisingly it works very well. I watch very few network shows and mostly the news channels (I like channel 200 with the 4 feeds, so will give that up). Love the idea of no coax, no boxes, changes channels really fast. Would have stayed - but not at a 40% premium. Have been with them 23 years. At first when I asked for the suspension they insisted I was in a contract because they had upgraded my equipment last November (actually the MDU company in my building replaced an HR44 that had stopped working with an HR54 , and I had recorded the call with DTV where they stated NO CONTRACT with the swap - so they relented. The MDU (Multi Dwelling) where I live used to have 40+ DTV accounts - There are about 7 left - a neighbor checked out the YouTube TV as well and is also leaving.
     
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  2. Feb 6, 2021 #2882 of 3151
    dtv757

    dtv757 Icon

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    Re hbo max, I was talking to someone the other day about that I think each wireless carrier does some kind of streaming thing free.

    Att : HBO Max
    Vzw: Disney+, Hulu, Espn+
    Tmob: Netflix ...


    And usually if u bundle things you get a cheaper price. If my choices were fios and directv that would be a hard choice ... . Fios is good but they only get fox 4K events. Also no NFL Ticket .. but if your not a 4K or sports fan , fios may be a good choice .



    Sent from my SM-N960U using Tapatalk
     
  3. Feb 6, 2021 #2883 of 3151
    TXD16

    TXD16 Icon

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    Okay, so mostly on a whim, but also based upon some reported successes elsewhere, I started up a FB chat with the DIRECTV rep, which resulted in yet another $10 off my XTRA package for the next 12 months, making my current total discounts $90/month and now $5 more than the $85 discount I was receiving last year. Although it was not expected, it is definitely yet another atta-boy to DIRECTV for a job well done!

    Ask and it will be given to you; seek and you will find; knock and the door will be opened to you...
     
    longhorn23 likes this.
  4. Feb 8, 2021 #2884 of 3151
    cypherx

    cypherx Hall Of Fame

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    Wait some of you guys get discounts just by doing chat? Every time I've tried Chat, they never follow through. It's like someone forgets to hit the "SAVE" button on the account after making changes. I've never seen any permanant changes from doing online chat. I've always had to call.

    My next bill was about $141 and change and one thing that just rolled off was free HD Movies pack. Online I was able to get it back again for $2.50 a month (1/2 off), but I miss the days where you could remove it and re-add it $0 for 3 months. Consider it a marketing cost for DirecTV to get people to get to their website (more web impressions).

    I'm considering lowering my package but last I checked online there wasn't anything super cheap. Was just looking for locals and maybe the top 25 cable networks. They don't seem to have like a sub $50 "basic" package. I just find myself watching 4k streaming content since the quality is so much better. Everything is washed out on DirecTV and the black level out of an HR44 is terrible. I had to make adjustments to the black level for that HDMI input.
     
  5. Feb 8, 2021 #2885 of 3151
    Rich

    Rich DBSTalk Club DBSTalk Club

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    I finally found the right CSR and got a 60 dollar a month credit for a year.

    Rich
     
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  6. Feb 8, 2021 #2886 of 3151
    b4pjoe

    b4pjoe DBSTalk Club DBSTalk Club

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    So I thought I would try my luck via Twitter DM even though I presently have a $30.00 per month credit. I was offered an additional $20 per month credit for 12 months with no contract. I asked for more so they came back with a $44 per month credit for 24 months with no contract in addition to my $30 per month off that is good until next August. So my credit is now $74 per month until next August when the $30 credit will roll off. Very happy I made the contact today.
     
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  7. Feb 8, 2021 #2887 of 3151
    likegadgets

    likegadgets Mentor

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    The CSR lottery - I had an $85 discount that expired. They would not go past $60 and I was ready to cancel - so I did. If they would have kept the $85 I would have stayed.Was with them 23 years
     
  8. Feb 8, 2021 #2888 of 3151
    TXD16

    TXD16 Icon

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    I hear you and I wouldn't have stayed for only a $60 discount, either. I've been close to ready to leave for a couple of years now, and this year was prepared to head out, but they once again did just enough (plus a little extra) to keep me around for another 12 months, so they will have had me for at least 22 years. Who knows about next year?
     
  9. Feb 8, 2021 #2889 of 3151
    codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    So, I've been playing CSR roulette with legacy loyalty department the last couple of months (the 9077 number). In 12/2019, my $60/mth for 12 month credit rolled off and they only offered a $45/mth thru 12/2020, which I took after negotiations failed on a renewed $60/mth credit for 12 months. When I called in during 12/2020 after that $45/mth roll-off, they only offered me $35 for the next 12 months and I politely declined after a lengthy but polite conversation on the phone. The CSR gave me a one time account credit of $35, and told me to call back in January. One month later I did in late Jan., and the offer was stuck at $35/mth with that CSR. My bill in January went to $355.00, which includes 1st DVR free and $0 DVR Service, and scheduled again on Feb, 18th, and I am on autopay since 2008. I tried chat tonight, and they had no offers for me, but told me to call a different number tomorrow at 877-999-1083 and agent said that would work for my Legacy account. That's not a number I'm use to for my account services.

    Question- has anyone here on this site as DirecTV subs living in Wisconsin, used the FPN (Fine Print Note) on the last price increase flyer that Wisconsin residents may cancel service without ETF if done by 2/17/2021 to get a discount on their bill? Just curious, as one would have the next 9 days to do so. I'm wondering if that might produce any more successful results? My current contract runs through June, 2022, and my ETF would be $480 if I cancelled today per the Chat agent tonight. Not a whole lot of money compared to my monthly bill lately, but I figured I would post the question anyway as Wisconsin residents are treated a little differently per the terms of DirecTV. Thanks!
     
  10. Feb 9, 2021 #2890 of 3151
    compnurd

    compnurd Hall Of Fame

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    Just tell them you are switching to ATT TV. No cancel fees
     
  11. Glenee

    Glenee Cool Member

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    Way to go Rich. I was wondering what the master of the game would get done.
     
  12. etexlady

    etexlady AllStar

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    My $45 discount was dropping off so I initiated a chat to see what they could offer. I’ve had the Premier pkg since I first subscribed back in 2007 with 1 genie, an old HD vcr and a mini. I had decided the current $230 month going up to $275 after the discount drops off was ridiculous, especially since I also had several streaming services to pay for as well. My first agent would not offer me anything other than a few dollars off a movie pack. She wrote that they refer people to the MyATT website and offers/discounts/promos are found there. She said within 30 minutes there would be at least three offers to choose from. Sounded rather fishy to me. I asked about dropping down from the Premier to the Ultimate package. I did that and got a bottom line price of $155/month. I was told I would still be offered discounts that would make it even less. After several hours no discount offers had appeared so I initiated another chat. The agent told me I had to subscribe on the ATT site to get offers so I did that. She offered me a couple of premium movie channels free for three months which I will likely cancel since I don’t watch them and kept assuring me I would start receiving “very best offers” and to watch my email and ATT app. At least I got my costs down somewhat and will wait around a few weeks and try again for a monthly discount.
     
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  13. b4pjoe

    b4pjoe DBSTalk Club DBSTalk Club

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    I have Premier also and recently got another $44 per month discount for 24 months via contacting DirecTV on Twitter messaging. That discount is in addition the $30 per month discount that I already had.
     
    Doylize likes this.
  14. codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    Bump- Seeing that a deal may be likely to take over DirecTV, I made another call to the Loyalty 9077 number tonight. My offer was still stuck at $35 off for 12 months (PREMIER - $35/12months) for the last almost 4 months now after numerous calls. I decided to take it as a last resort in case it goes away soon. I also temporarily disconnected two IRD's (my H24-100 and a HR24-100), with notes in my account that I can reactivate the receivers at a later date. That saves almost another $15/month for now.

    I don't have Facebook/Twitter to try discounts that way, but I might try Chat again in the near future to see if any offers generate on my account. Wish I could've gotten renewed for $60/month again. Oh well I will take what I can get, especially since others still are not getting anything!
     
  15. indy61

    indy61 New Member

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    Feb 11, 2021
    My last bill was 179. 3 tv's and xtra package only.
    I called and got it reduced to 106 for a year. Still to much but can't do any better with Dish.
    I'm not sure I want the hassle of switching to streaming services. I am so used to what I have.
     
  16. etexlady

    etexlady AllStar

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    Oct 21, 2007
    The offers that generate on your account are of no use, at least not to me. The ones I have received are temporary discounts for bundling services, a discounted price for a package which turned out to be for new customers only and so on. I have yet to receive any offer of a monthly discount to my direct tv bill. That after being promised I would receive many “very best offers”.
     
  17. likegadgets

    likegadgets Mentor

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    Dec 28, 2005
    I am schedule for account suspension (I was informed the account can go into suspension for 6 months with no cost) next week. I tried the 9077 number and the agent stated there are no promotions that can be offered so I stay with them (been with them 23 years). Then they tried the "we have a note you are in a contract". I am not - a malfunctioning receiver was replaced by the MDU operator. I have a recording of a call with a supervisor clearly stating that no contract will apply.

    I have been testing YouTube TV and frankly it works very well. I do have a 1GB connection, so I am sure that helps. Had they offered a comparable discount to what I had previously ($85 per month) I would stay even though this would still be higher than YouTube + HBO + SHO - which is what I have with DTV. All the channels I watch are available on YouTube. Question: Is there a good reason to keep the account in suspension rather than just close the account? If upon disconnect they are unwilling to offer any incentive, is that likely to change?
     
  18. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Per AT&T..."You must suspend the account for at least 30 days and no longer than 6 months. Keep in mind that we apply a fee of up to $7 per month for suspended accounts."
     
  19. armchair

    armchair Hall Of Fame

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    Legacy DirecTV accounts still have no monthly suspension fees. I've been voluntarily suspended for nearly a year now. Two consecutive suspensions. I've paid no fees for that.

    Sent from my Pixel 4 XL using Tapatalk
     
  20. Legacy

    Legacy New Member

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    Nov 10, 2011
    Sent from my Pixel 4 XL using Tapatalk[/QUOTE]
    Been try to do a chat but can't find the link. Can you please provide the link you used for the chat. Thanks much
     

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