Been try to do a chat but can't find the link. Can you please provide the link you used for the chat. Thanks much[/QUOTE] It’s not easy to find. I was using the MyATT app. on my phone. Try Acct. Overview - My Directv - Contact Us - and ended up on a customer support and forums page. Scroll all the way to the bottom of that page and there is a box that asks if you prefer to chat. Clicking there opened the Chat box. Hope that works for you.