Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. etexlady

    etexlady AllStar

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    Oct 21, 2007

    Been try to do a chat but can't find the link. Can you please provide the link you used for the chat. Thanks much[/QUOTE]

    It’s not easy to find. I was using the MyATT app. on my phone. Try Acct. Overview - My Directv - Contact Us - and ended up on a customer support and forums page. Scroll all the way to the bottom of that page and there is a box that asks if you prefer to chat. Clicking there opened the Chat box. Hope that works for you.
     
  2. cypherx

    cypherx Hall Of Fame

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    Wow, that chat link is very buried. However, it just is a never-ending loading spinning circle. Doesn't seem to work for me. I'm using Google chrome. if that makes a difference.
     
  3. etexlady

    etexlady AllStar

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    Oct 21, 2007
    I use Chrome on my desktop and the Chat function is still difficult to locate on the ATT site. I think they prefer you call but, if I do that, I end up with a agent I cannot understand.
     
    242424 likes this.
  4. DMRI2006

    DMRI2006 Godfather

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    Jun 13, 2006
    Things may have changed but my experience with the website chat was always that it wasn't applicable for the deep retention deals. They'd refer you to the phone reps. If you're looking to cancel/change programming or other things it's useful.
     
  5. Mar 5, 2021 #2905 of 3151
    cpd5215

    cpd5215 Member

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    Aug 28, 2016
    Ohio
    Have choice package w 3 TV’s. Been w them 10 years. No contract. Also have 4 lines w ATT. A $50 and $25 credit fell off my account this month. Reached out to DTV via FB DM. Easy peasy. Simply asked to keep same discounts. Rep took 3-4 mins and came back to DM and said she found the credits and they will be added next cycle for 12 months, no contract. Safe again Till next year.


    Sent from my iPhone using Tapatalk
     
  6. Mar 8, 2021 #2906 of 3151
    dtv757

    dtv757 Icon

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    757
    called 877-999-1083 and 9077 number no luck

    im a legacy account any one have any other suggestions my promo just fell off

    first time ever where they said no promos available
     
  7. Mar 8, 2021 #2907 of 3151
    b4pjoe

    b4pjoe DBSTalk Club DBSTalk Club

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    I had good luck recently using Twitter by sending a message to DirecTV. It got me a $44 per month discount for 24 months on top of my current $30 discount per month until next August.
     
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  8. Mar 8, 2021 #2908 of 3151
    dtv757

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    i have never tried social media, i will try that
     
  9. Mar 8, 2021 #2909 of 3151
    b4pjoe

    b4pjoe DBSTalk Club DBSTalk Club

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    Not sure if it will help but with no discount my package of Premier with 7 receivers would be around $270.00 per month and I explained I needed to get down under $200 per month so I am now paying $197.xx per month with my 2 discounts. So maybe give them a dollar amount to shoot for.
     
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  10. Mar 8, 2021 #2910 of 3151
    dtv757

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    i tried the social media think, they "promised me " a bunch of stuff for 12 months so lets see what happens not seeing any of it under recent activity yet.

    thanks all!!
     
  11. Mar 8, 2021 #2911 of 3151
    b4pjoe

    b4pjoe DBSTalk Club DBSTalk Club

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    I did get an email from AT&T after they had completed my discount. Don't remember exactly how long that took. Might have been an hour or two. Hope it comes through for you.
     
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  12. Mar 8, 2021 #2912 of 3151
    dtv757

    dtv757 Icon

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    I see the adjustments on recent activities now. Thanks everyone


    Sent from my SM-N960U using Tapatalk
     
  13. Mar 8, 2021 #2913 of 3151
    codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    Okay, so tell us what you all got! :)
     
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  14. BigCTM

    BigCTM Cool Member

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    Jul 31, 2007
    Chatted on Facebook last night and they extended my $50 off a month for another 12 months...My current promotion was set to expire on March 27th. It was so much easier than calling. Only took 15 minutes...
     
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  15. dtv757

    dtv757 Icon

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    757
    It was odd a bit different lol

    They called me then asked if they could call me back in 10 min

    And for 1st time I dealt with a rep with an "accent " .

    Something like :
    $2.99 off epix for 3 months
    $40 off for 1 year
    $10 off 1 year

    Something like that lol

    Sent from my SM-N960U using Tapatalk
     
  16. Matt L

    Matt L Godfather

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    Nov 10, 2007
    Well, I was ready to ditch Directv today, called and got my bill down from $200 to $129 for a year, no commitment. I'd be happy with Sling and Channels DRV at a cost of about $50/m but got pushback from family members. Part of that savings is dropping the protection plan I had thought I had dropped long ago. Been with D for 20 years, they made lots of money off me.
     
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  17. Tritron

    Tritron Member

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    Dec 7, 2019
    This is my second year of Direct tv I god $60 off a month for 12 months
     
    dtv757 likes this.
  18. TXD16

    TXD16 Icon

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    Oct 29, 2008
    Obviously not directly related to a bill reduction, but I discovered recently that one of my rarely/lightly used HR24-500 DVRs had failed as a result of a fan failure (major overheating/blue-screen/shutdown), so I contacted DIRECTV Retentions/Loyalty regarding the failure, the end result of which was a no-cost replacement DVR being sent on its way (including a credit for shipping charges---offered before I even asked for it and has been confirmed), and a six-month activation of the Sports Pack. Life is good or not...
     
    Last edited: Mar 25, 2021
  19. cypherx

    cypherx Hall Of Fame

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    I called a few weeks ago and they sized me to the select package. Its not advertized and good luck finding a channel list. The rep and I went over a few key channels to make sure ones we watch are included.

    It isn't bad, we lost some things like DIY, American Heros, Discovery Life - but we get all that content on Discovery+ anyway. Most of what we watch are included. Oddly a few music choice channels don't work anymore like Rock hits, alternative, indie, and quite a few others... but we can still get them on the Ch 800 Music Choice App. I just hid all the channels that didn't work (hint turn scrolling effects off to make the favorites channel editor usable in the HR44). If you don't see the channels your not getting, you don't know what your missing and the temptation to go up a package just isn't there.

    Anyway they also added $4 off starz and $4 off showtime for 3 months. I also still have other credits and also credits due to having unlimited AT&T mobile phone.
    Code:
    SELECT                            $67.99
    HBO Max, Starz and Showtime        $36.97
    Advanced Receiver Service - HD    $10.00
    Advanced Receiver Service - DVR    $10.00
    TV Access Fee                    $7.00
    MOVIES EXTRA PACK                $4.99
    Whole-Home DVR Service            $3.00
    139.95
    
    
    Promotions/Discounts:  
    $2.50 off Movies Extra Pack for 3 months (Expiration Date: 05/06/2021)            -$2.50
    $4 off Starz for 3 months (Duration: 3 months)                                    -$4.00
    $4 off Showtime for 3 months (Duration: 3 months)                                -$4.00
    $7 off 1st TV (Duration: Ongoing)                                                -$7.00
    HBO Max w/eligible ATT Wireless or Internet (Duration: Ongoing)                    -$14.99
    $20 Off for 12 Months ($240 Value) Loyalty Offer (Expiration Date: 09/21/2021)    -$20.00
    $25 off AT&T Unlimited Video Loyalty Ongoing (Duration: Ongoing)                -$25.00
    -77.49
    
    62.46
    
    Estimated AT&T Fees & Surcharges                                                 $0.19
    Estimated Government Fees & Taxes                                                 $5.44
    
    $68.09
     
  20. mccarthymac

    mccarthymac New Member

    22
    3
    Oct 19, 2016
    Indiana
    My $60 and $25 expired earlier this month. Calling in got me $40 off for 12 months. I declined. Went the Facebook chat route and was offered $25. After some negotiation, was able to get $50. When I said I wouldn't pay to upgrade to Choice plus $10 RSN fee just to get the one RSN I needed, they threw in Sports Pack free for 6 months. That will get me through hockey season, so I accepted it.
     
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