I have had Direct TV for 23 years and a HR-20 receiver since 2008. I called 800 824-9077 to get an equipment upgrade to the Genie HR 54. She arranged for an installation the next week for a fee 0f $49. She said I would remain NOT under contract but to check and make sure after my installation. I have had a grandfathered CHOICE EXTRA CLASSIC package with SPORTS PACK and EXTRA INNINGS since the beginning. She offered $45 off for 12 months. I accepted it but said if I found out I was under contract for 2 years I would ask for that discount to be extended for 24 months. The entire experience involved no haggling whatsoever with a very pleasant knowledgeable rep. If this is a baseline 'no hassle' experience I'm a happy camper especially if I got an equipment upgrade with no contract.