Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Apr 1, 2021 #2941 of 3151
    highheater

    highheater Legend

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    Aug 30, 2006
    I have had Direct TV for 23 years and a HR-20 receiver since 2008. I called 800 824-9077 to get an equipment upgrade to the Genie HR 54. She arranged for an installation the next week for a fee 0f $49. She said I would remain NOT under contract but to check and make sure after my installation.

    I have had a grandfathered CHOICE EXTRA CLASSIC package with SPORTS PACK and EXTRA INNINGS since the beginning.
    She offered $45 off for 12 months. I accepted it but said if I found out I was under contract for 2 years I would ask for that discount to be extended for 24 months.

    The entire experience involved no haggling whatsoever with a very pleasant knowledgeable rep.

    If this is a baseline 'no hassle' experience I'm a happy camper especially if I got an equipment upgrade with no contract.
     
  2. Apr 1, 2021 #2942 of 3151
    etexlady

    etexlady AllStar

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    Oct 21, 2007
    I have given up on getting any discounts. I tried three times via chat and 2 calls. The chat agents flat out lied and assured me I would receive discount offers via email. Never happened. On the call all they would offer is a few dollars off a movie pack. I had already dropped from the Premier plan to the Ultimate but after their annual price increase I didn’t realize much in savings - still over $200. That plus the $140 I was paying to my cable company for unlimited data 400 gig internet pushed me to my limit. I decided to go back to cable and bundled my tv, internet upgraded to 1 gig and my landline phone for about $225. There is no contract and I can cancel at any time. Installation is next week. Savings = $150/month.
     
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  3. Apr 2, 2021 #2943 of 3151
    harsh

    harsh Beware the Attack Basset

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    The likelihood that she was being truthful here is pretty low. Once you've been awarded a commitment, it is near impossible to get rid of it so check early and often.
    You can try, but I can't recall hearing of anyone who was able to correct issues that didn't go as promised or requested.

    Again, it is imperative that you check up on your account status after the upgrade.
     
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  4. Apr 2, 2021 #2944 of 3151
    mopardude01

    mopardude01 New Member

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    Aug 2, 2013
    Being truthful, is not in this company's vocabulary. They will tell you whatever necessary to sucker you in. Then it's a fight to get them to uphold their end of the deal.
     
  5. Apr 3, 2021 #2945 of 3151
    Glenee

    Glenee Cool Member

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    Sep 22, 2007
    That is the whole story and nothing but the Truth.
     
  6. Apr 5, 2021 #2946 of 3151
    SledgeHammer

    SledgeHammer Icon

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    Dec 28, 2007
    I'd be surprised if you aren't.

    A truck roll upgrade = 2 yr contract
    A self install upgrade = 1 yr contract

    The system doesn't allow them to give 24 month discounts, only 12 months or one offs.

    Dunno why you need (or want) a truck roll for a DVR upgrade though. Might end up having to repaint half your house :D. They aren't the neatest folks from my experience.
     
  7. Apr 5, 2021 #2947 of 3151
    b4pjoe

    b4pjoe DBSTalk Club DBSTalk Club

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    I just got a 24 month discount about a month ago.
     
  8. Apr 5, 2021 #2948 of 3151
    SledgeHammer

    SledgeHammer Icon

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    Just a loyalty discount?
     
  9. Apr 5, 2021 #2949 of 3151
    b4pjoe

    b4pjoe DBSTalk Club DBSTalk Club

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    My bill shows this. This $30 12 month discount shows as a loyalty offer while the $44 24 month discount doesn't say loyalty offer.

    Screen Shot 2021-04-05 at 1.40.23 PM.png
     
    joshjr likes this.
  10. Apr 8, 2021 #2950 of 3151
    etexlady

    etexlady AllStar

    100
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    Oct 21, 2007
    I called today and was offered a $30 discount for 36 months. Agent said they did not have anything else available at this time. I told him after they added on all their fees, etc. it would not be much of a discount so I declined. He suggested (as they always do) to call back nearer my account billing cycle to see if there was anything new.
     
    242424 likes this.
  11. Apr 9, 2021 #2951 of 3151
    techguy88

    techguy88 Well-Known Member

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    Periodically they experiment with longer term discounts like a 24 or 36 month discounts. It just depends on the competitiveness of the area, customer value, etc. The 12-month discounts are the most common because they tend to work out the best. There was a very short time (like 3 weeks) AT&T even experimented with an ongoing perpetual discount as long as you kept Choice ($30 or less) or Xtra/Preferred Xtra ($40 or more). The only time that discount ended is if the account was temporarily interrupted due to non-payment or if you disconnected and reconnected later.
     
  12. Apr 9, 2021 #2952 of 3151
    SledgeHammer

    SledgeHammer Icon

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    Too bad I missed that! That would have put the nail in OTTs coffin.
     
  13. dtv757

    dtv757 Icon

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    757
    Just called randomly and got another $20 off for 12 months !!


    Love being a DirecTV customer !!

    Sent from my SM-N960U using Tapatalk
     
    TXD16 likes this.
  14. codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    Nice!
     
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  15. codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    Mar 29, 2006
    Seasonal
    I didn’t have to call for this one, but I got a one time $10.21 discount today due to Covid sports interruptions applied to my DirecTV account.

    There was a header went I went online to my DirecTV account last week when I checked things out, so I knew something was coming....
     
    dtv757 likes this.
  16. dtv757

    dtv757 Icon

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    Sports / Rsn credit nice . I was asking about that a long time ago I think fios gave its customers credits from no sports due to covid.

    I haven't seen thay button yet.

    Sent from my SM-N960U using Tapatalk
     
  17. jpray72

    jpray72 Cool Member

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    Dec 10, 2011
    They took off the $10 HD monthly fee and the $10 DVR monthly fee. Both line item say until next equipment upgrade.
     
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  18. likegadgets

    likegadgets Mentor

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    Dec 28, 2005
    I am now a former DTV customer, but while I was a customer, any call with them that had any changes, prices, repairs, equipment, I recorded the call. Would always disclosed that since they were recording I was recording as well. I would always repeat and ask the rep to repeat, there was no contract, with their employee ID number. It came handy when I finally left, they tried to charge me $400 early termination fee, even after playing back their recording. They would have lost in court - a smart supervisor issued the corresponding credit. They really ruined a great company. Perhaps it was inevitable as technology moves forward and competition increases. Too bad, I was a happy camper for more than 20 years.
     
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  19. May 2, 2021 #2959 of 3151
    Glenee

    Glenee Cool Member

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    Sep 22, 2007
    I was a DTV customer for 20+ years. I too saw the writing on the wall when AT&T took over. I stayed for a few years after the take over and knew it was just a matter of time before AT&T would slowly ruin a great company. The service I have now is not as good as DTV, as I always loved the way their DVR's worked and their picture quality. They quickly went over priced for the market and you had to call in and get them to make deals to get fair market price. Then it just got too much with the lies and no credits when they said they would be, me having to call back in and listen to BS and on hold for extended times to get them to do what they agreed to earlier.
    I come back here from time to time to see how it's going. I sure would like to be a Directv Customer again, but not while AT&T has them. I can see the same M.O. in the awarding of credits, and some times it's good. It is the same AT&T BS though, and I just don't think they are going to change the Organized Crime mentality they have. I keep watching for someone else to take over DTV, from what I read AT&t would like to get rid of it, but their in to deep.
    No Offense to anybody. Just had to post after likegadgets posted above. Please ignore spelling, puctuation, and sentence structure High School Only.
     
    Last edited: May 2, 2021
    mopardude01 likes this.
  20. May 4, 2021 #2960 of 3151
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    A reminder ... this is a thread about AT&T|DIRECTV discounts. We have a thread for discussing the pending transfer of control to TPG.

    Thanks!
     
    longhorn23, B. Shoe and dtv757 like this.

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