Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Aug 4, 2021 #3021 of 3102
    krel

    krel New Member

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    How long have you had service?? Promos are only good for a year.. dish will raise your rates after two years as well like all other providers. In today's world it don't pay to be loyal to one company anymore..
     
  2. Aug 4, 2021 #3022 of 3102
    paulman182

    paulman182 Hall Of Fame

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    I've had service for about 20 years and have always been able to call and get discounts.
     
    krel likes this.
  3. Aug 4, 2021 #3023 of 3102
    krel

    krel New Member

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    since it's under new mgnt it will be interesting to see if there still giving out discounts to loyal customers
     
  4. Aug 4, 2021 #3024 of 3102
    NashGuy

    NashGuy Well-Known Member

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    Before going to the hassle of switching to Dish, with its own 2-yr contract and new dish installation, I'd definitely call up DTV, especially now that they're officially managed separately from AT&T. Maybe you can get some kind of discount added back. As krel says, it'll be interesting to see if the new management is any more, or less, generous with those loyalty discounts.

    If you have home broadband, you may also want to price out how much it would cost to get the same DTV package under their DTV Stream service (currently called AT&T TV, but the name will officially change later this month). You can price it out here:
    AT&T TV Packages - The Best of Live TV & On Demand

    Note that AT&T TV/DTV Stream has no contract and no added fees beyond what you see added up in your cart.
     
    krel likes this.
  5. Aug 4, 2021 #3025 of 3102
    mitchflorida

    mitchflorida Godfather

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    It would be silly to switch to Dish without first calling the DirecTV retention department to get their best offer. Then you could decide.
     
    krel and dtv757 like this.
  6. Aug 4, 2021 #3026 of 3102
    krel

    krel New Member

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    id'e call em and see what they say and if you do then post your results here. i hear there going to try and retain all the customers back that they screwed over!!! i also heard that bill morrow was frugal as well contract negotions should be interesting as well if it will become like dish with long blackouts
     
  7. Aug 4, 2021 #3027 of 3102
    krel

    krel New Member

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    i am paying spectrum less for double the channels!!! AT&T T.V. not worth it to me. and spectrum gave me a two year new customer promo wich is very rare for them to do...
     
    Last edited: Aug 4, 2021
  8. Aug 4, 2021 #3028 of 3102
    krel

    krel New Member

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    if they don't budge on discounts then shop around. after i left my DTV disaster. there was no way in hell i was getting into another contract. if the marriage goes sour i wanna run like hell and run like my hair was on fire:D. to be honest there is no way i would ever go back to em!!!
     
  9. Aug 4, 2021 #3029 of 3102
    b4pjoe

    b4pjoe New Member DBSTalk Club

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    Ummmm...what? Where did you see/hear this?
     
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  10. Aug 4, 2021 #3030 of 3102
    compnurd

    compnurd Hall Of Fame

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    That is funny
     
  11. Aug 4, 2021 #3031 of 3102
    jimmie57

    jimmie57 Hall Of Fame

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    I was told, about a year ago, that they were working to get all of the csrs to be in the USA. I let it go in one ear and out the other.
    Hopefully this is changed, It might be a big improvement.
     
  12. Aug 5, 2021 #3032 of 3102
    krel

    krel New Member

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    Trying to find the link.. I read the CSRs will be in el segundo ca.. I'll just let it go in one ear and out the other. There's also a directv customer service sucks page on Facebook though I got all of the complaints on the directv Facebook page..
     
  13. Aug 5, 2021 #3033 of 3102
    krel

    krel New Member

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    Wonders if it's true wonders if it's for all of att wich is failing or just the new dtv. I remember James saying that he didn't think the customer service would get any better I agree with him on that
     
  14. Aug 5, 2021 #3034 of 3102
    krel

    krel New Member

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    It's not going to get any better or any cheaper. People signing up should do there research and I am willing to bet that you'll discover more than the discovery Channel does..
     
  15. Aug 5, 2021 #3035 of 3102
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    Please don't misquote me. Actually, it would be better not to quote others at all unless you are using the quote function so people can see what you are referring to.
     
    longhorn23 likes this.
  16. Aug 5, 2021 #3036 of 3102
    paulman182

    paulman182 Hall Of Fame

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    Too late for me to see what DirecTV offers, but I assume since they took away a $50 discount one month early that nothing would be forthcoming. My Dish install is tomorrow.
    My daughter who lives next door recently switched after billing errors that DirecTV would not correct. She originally signed with DirecTV on my recommendation and was never able to match the discounts I got. She ended up paying as much as me even though she had a much smaller package and three fewer receivers.
    Anyway, I saw her new Dish system and I am really impressed with the functionality of the Hopper 3 and how smoothly it works compared to my old HR-24s.
    I guess I'm ready for a change anyway.
     
    krel likes this.
  17. Aug 5, 2021 #3037 of 3102
    krel

    krel New Member

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    i got a call from em this morning the rep was in the states but i was transfered over to a clueless wonder overseas i had to explain 3 times why i won't come back. i said customer service ******* sucks!!! then he started offering me the moon and stars LMFAO. i was just like the last time you morons offered me the moon and stars i was left standing there with a handful of ****.. nothings changed. i would be thrilled if dtv vanished!!!
     
  18. Aug 5, 2021 #3038 of 3102
    krel

    krel New Member

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    the need to train em how to run the copmputer systems and not read from scripts and trying to upsell you more stuff while not hearing your problems...
     
  19. Aug 5, 2021 #3039 of 3102
    NashGuy

    NashGuy Well-Known Member

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    Yeah, if you're getting a new customer promo deal and/or a discount for bundling multiple services, you probably come out cheaper for a comparable TV package from Comcast or Charter than you'd pay for AT&T TV with their everyday, no-contract pricing. But you definitely pay less for AT&T TV than you would for the same package on DTV if you're paying DTV's regular prices. You just have to look and compare your options, figure out which channels and features you care about.
     
  20. Aug 5, 2021 #3040 of 3102
    NashGuy

    NashGuy Well-Known Member

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    Dish has really moved ahead of DTV in terms of their receiver technology in the past few years. It'll be interesting to see if the new management invests in a new generation of DTV Genies or if they just point customers who care about that sort of thing toward DTV Stream, which offers its own next-gen box.
     

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