Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Aug 20, 2015 #601 of 2638
    tetatdo

    tetatdo New Member

    3
    0
    Feb 8, 2008
    Been a DTV customer for 10 years this year. Just called in and explained that Dish was offering a package I wanted that was 120/mo. The CSR went through and hooked me up with the following discounts:

    30 a month for 12 mo with agreement for 1 year
    10 off (waived advanced reciever fee) for 1 year
    5 bucks off for 1 year for loyalty
    14 bucks a month off showtime/hbo for 6 mo

    Total savings, 59 dollars a month for 6 mo and 45 off for the entire year.

    That is the best Ive done in 5 years.
     
  2. Aug 20, 2015 #602 of 2638
    supermod38

    supermod38 Mentor

    80
    1
    Jan 16, 2013
    Central VA.
    NEVER a late paytment in 15 years...................................................
     
  3. Aug 21, 2015 #603 of 2638
    mmmason23

    mmmason23 AllStar

    57
    0
    Apr 26, 2010
    Just called in, said contract end date. Got similar offers as stated here. Was on the entertainment package, upped me to choice and gave me
    20 off 1 yr
    10 off 1 yr Dvr fee
    5 off 1 yr
    And free redzone. Offered me either redzone free with no commitment or Sunday ticket with one year commitment , chose redzone
    Since I mainly watch that anyway
     
  4. Aug 21, 2015 #604 of 2638
    Mr.Scarface

    Mr.Scarface Cool Member

    17
    0
    Dec 20, 2006
    Called to quit.....was looking at Dish offer (wanted the Hopper with Sling for free) to reduce my bill.

    DirecTv offered:
    $30 off for 1 year
    $10 off for 1 year (DVR fee maybe?)
    $7 off HBO for 6 months
    NFL Sunday Ticket Max for free
    Genie DVR with 3 mini Genies for free (no install or activation....i'm already HD, Whole-Home setup)
    I decide to pay for the GenieGo ($99 on bill..one time).
    Of course, this required a 2 year commitment.

    16 year customer.
    Took the deal.
     
  5. Aug 22, 2015 #605 of 2638
    bossfan50

    bossfan50 AllStar

    166
    7
    Apr 28, 2007
    I'm not sure what good it does to post the deals as there are so many factors that go into what retentions can offer to an account. I guess it does help to see what gets offered to other people so here is my story.

    Been with D* for 12 years. I currently have the XTRA package with no additional program services, 1 Genie, 1 HR22, and Whole Home. Historically I have always been able to get enough credits offered to keep my bill just under $80 per month. But my previous 2 calls I was told that nothing was available and on my last call I was told to let all of my credits expire before trying again in order to have the best chance to get some credits. So that is what I did. My last credit rolled off on my last billing cycle. I was under contract because I added a Genie but my contract is over in 1 week.

    Without any credits my bill is now $116 a month with all fees and taxes. During my call I said that I can't afford to continue if my bill stays at $116 a month and that Dish has a 35th anniversary deal where I can get similar programming with a Hopper and Super Joey for $79 a month plus taxes. I was polite but very direct and told the CSR that I needed to get my bill under $80 a month without downgrading from XTRA. I was offered $10 programming credit and $10 HD credit for 12 months. Also offered a one time credit of $120. So basically it is $30 off per month for 12 months getting the bill down to $86 per month.

    I kept pushing for more because I really want the bill to be under $80 which is what I can get with the Dish deal. I was told there is nothing else that can be offered. There was no contract commitment required so since the $120 one time credit hits the account right away I decided to take it and the other two credits. The Dish anniversary deal goes through October so I will re-evaluate before then but meanwhile I already have the $120 one time credit.

    I was also offered Sunday Ticket but between watching my local team and the other games that are normally on CBS, Fox, NFL Network, and ESPN that is enough football for me so I really would not take advantage of watching other games. Instead of Sunday ticket I got RedZone added.

    So in summary the offer I took:

    $10 Programming Credit (12 months)
    $10 DVR Credit ($12 months)
    $120 One Time Account Credit
    NFL RedZone
     
  6. Aug 22, 2015 #606 of 2638
    KK in CT

    KK in CT Legend

    239
    4
    Jul 13, 2010
    i just called in and said "contract end date" at the prompt. I already new I was not under contract. That automatically transferred me to retention. I just politely said I was looking to see what my contract end date was as I received a nice offer from Comcast. Absolutely was not looking to switch. I was offered:

    $40 off per month for 12 months (ended up accepting $35 to not have a one year contract)
    Free NFL Sunday Ticket
    Free Showtime for 4 months (which worked out well as I always subscribe to that for the next 4 months for Homeland)

    I did ask about the redzone channel but they said I would have to pay $17/month to upgrade to Sunday Ticket Max, which I declined.

    Definitely happy with the offer, and no contract extension. They did also offer me free hardware upgrades buy I already have a genie and HD boxes.
     
  7. Aug 24, 2015 #607 of 2638
    Rob

    Rob Icon

    623
    9
    Apr 22, 2002
    Customer since 2001, no missed payments. Nothing offered. I am scheduled to cancel on Friday. Cox Cable here I come.
     
  8. Aug 25, 2015 #608 of 2638
    toneman

    toneman Legend

    114
    0
    Oct 23, 2007
    Called into retention, told the rep that I am tired of seeing my DTV bill keep going up and that I see a Dish package similar to my current setup that would cost me ~$72/month plus tax, and then asked the rep what he can do to lower my monthly bill--I got:

    $30 off per month for 1 year (1 year commitment--no big deal since I wound up upgrading one of my DVRs to a Genie--see below)
    $10 DVR credit per month for 1 year
    $5 off per month for 6 months

    3 1/2 months free HBO (was supposed to be 3 months but the rep was able to waive the partial month for my having it added during the middle of my billing cycle)
    4 months free Showtime

    I opted not to get free ST and Redzone even though both were offered to me without my even asking about them.

    I also asked for and got for free (w/ 2 year commitment):

    1 Genie HD DVR (replace existing HR24--this should be free anyways since I have the Protection Plan)
    1 Wireless Genie Mini (added as a 3rd receiver so an additional $6.50/month charge on my bill)
    1 Wireless Genie Mini setup ($99 fee waived)
     
  9. Aug 25, 2015 #609 of 2638
    trh

    trh This Space for Sale

    7,386
    703
    Nov 2, 2007
    NE FL
    I'd keep the HR24. Gives you seven tuners and in case your Genie fails, you can still watch TV. But that is a personal preference.
     
  10. Aug 25, 2015 #610 of 2638
    Rob

    Rob Icon

    623
    9
    Apr 22, 2002
    What number did you call into? How did you get retention?

    The best they will offer me is $7 off Showtime for six months.
     
  11. Aug 26, 2015 #611 of 2638
    toneman

    toneman Legend

    114
    0
    Oct 23, 2007
    I currently have two HR24s--one of them is starting to act up and is the one that's getting replaced with the Genie; I'm keeping the other HR24 on the account and adding the Genie Wireless Mini as a 3rd receiver; in fact, that's what the retention rep suggested--that way I'd have access to seven tuners. Even if the one HR24 hadn't started to go bad, I still wouldn't have kept it activated since I was looking to put/add a receiver in a room that doesn't have a coax outlet and I wanted only 3 active receivers on my account--if it weren't for the coax outlet limitation I would have added the Genie and kept both HR24s on the account.

    I dialed the 800-531-5000 number and said "cancel" at the voice prompts--it'll then ask you if you indeed wish to cancel--just say yes and it'll then automatically transfer you to retentions.

    Depending on whether you're still on contract, what DTV may offer you will vary although I've read anecdotal evidence of folks getting pretty decent offers even though they still had a year left on their contract. Obviously if you're out of contract or close to it, you have a bit more ammunition to improve the odds of being offered a good deal.

    FWIW--I'm not one of their "biggest" customers in terms of revenue generation, given that my bill is *only* $115/month for 2 HD DVRs, Total Choice, no premium subscriptions (e.g., HBO or NFLST), so that I was offered a combined $45 off for 6 months followed by $40 off for the folllowing 6 months was a pleasant surprise...and that doesn't even include the $10 ATT/DTV combined bill offer I've yet to sign up for. Yeah I'm now stuck with a 2-year commitment but hey, at least I got a free Genie Wireless Mini and free Genie Wireless Mini setup out of it.
     
  12. Aug 26, 2015 #612 of 2638
    Rob

    Rob Icon

    623
    9
    Apr 22, 2002
    Out of contract. Offered no where any deal to retain my business.
     
  13. Aug 29, 2015 #613 of 2638
    Bob Coxner

    Bob Coxner Icon

    720
    9
    Dec 28, 2005
    16 year sub. Out of contract. Told front-line CSR to patch me to Retention. I simply noted the current Dish promo (free HD, free DVR, no 2nd tv charge, etc) and said my non-existent wife was pushing me to save money but that I loved Sunday Ticket and asked what they could do to help me. I was offered $30 off a month for 12 months and free Sunday Ticket in exchange for a 1-year contract. I obviously took it. :) I found it interesting that this contract only has a $120 cancellation fee ($10 per month, pro-rated) rather than the typical $480 ($20 a month, pro-rated) 2-year contract cancellation fee.
     
  14. Aug 29, 2015 #614 of 2638
    Bob Coxner

    Bob Coxner Icon

    720
    9
    Dec 28, 2005
    Did you speak to Retention or just the basic CSR? Retention is where you get the deals.
     
  15. Aug 29, 2015 #615 of 2638
    Rob

    Rob Icon

    623
    9
    Apr 22, 2002
    Retention. Several times. Finally gave in and took their offer. Free showtime/starz/cinemax for 3 months. Free nfl redzone.
     
  16. Aug 31, 2015 #616 of 2638
    fudpucker

    fudpucker Godfather

    1,076
    54
    Jul 23, 2007
    NW Iowa
    OK, I am really regretting my move from Dish to Directv right now. Not blaming anyone but myself (at least for part of this) for not doing enough homework.

    Background: had Directv from 1995 to 2009, switched to Dish when we moved due to DTV not carrying the locals in HD at the time (they do now.) Was very happy with Dish, but was also happy with Directv. A year ago I took one of the offers from Directv for free ST (which is really the main reason I switched) and the standard promo deal.

    My Dish bill, with no discounts, etc. with Hopper with Sling, two Joeys, the 250 channel package, was about $100 even total.

    So, my Directv bill a year ago was about $89. That was for the 200 channel package - less channels but it was good enough. Genie and two minis, so basically same hardware set up, programming package a step down. ST was free, of course, so that piece is not in the equation at that point.

    So, got my bill today. $184. I had called and got ST down to about $190. One piece that pisses me off, looking at the bill, is that Directv randomly called me July 27, said since you are such a loyal customer (1 year?) we want to give you HBO and Cinemax for free for 3 months. I said, OK. Well, looking at the bill, apparently "free" = $17.99 a month. What's on my bill is a credit of $13 off per month for 3 months for those - that is NOT free, and I would never have agreed to those for $18 a month, we never watch them, but I told the person who called me OK, if it is free for 3 months and I can cancel after that what the heck. (BTW - another thing that irritates me about DTV - with Dish, if I want to cancel anything, I just go to the web site and can do it online in my account. With Directv I'm forced to make a phone call.)

    So that is just deceptive. The rest, well, that is just me. The ST is about $41 per month, so if I subtract the $18 and the $41 my bill would be about $120. That's still $20 higher and I honestly like the Dish hardware/software a lot better.

    So, I guess a call to DTV is due today. Looking here, it appears that the expected response will be anywhere from not much of anything to perhaps a nice price relief.
     
  17. Aug 31, 2015 #617 of 2638
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    10,524
    1,411
    May 17, 2010
    USA
    As I've said many times, when talking with a CSR with any service provider always get their name and ID number. Tends to keep things accurate and honest.
     
  18. Aug 31, 2015 #618 of 2638
    fudpucker

    fudpucker Godfather

    1,076
    54
    Jul 23, 2007
    NW Iowa
    Yeah, I should have known better. But I never guessed a rep would call and just flat out lie to me. (Perhaps I can use that as a little leverage when I make my call - I still have a year left on my contract.)
     
  19. Aug 31, 2015 #619 of 2638
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    10,524
    1,411
    May 17, 2010
    USA
    Better to say the rep was mistaken. It's a more polite way of putting it.
     
  20. Aug 31, 2015 #620 of 2638
    fudpucker

    fudpucker Godfather

    1,076
    54
    Jul 23, 2007
    NW Iowa
    Good point, Don't want to be the customer giving the retention rep a hard time; there's that fine line. Over the years (started in 1995, moved a lot and so called a lot for deals each time we moved) the key has been to remember there's a person on the other end of the line, and that I need to make them WANT to help me out. We'll see what happens today.
     

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