Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Sep 10, 2015 #641 of 2755
    toneman

    toneman Legend

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    Oct 23, 2007
    Depends on what one believes "more revenue" constitutes--prior to DTV recently giving me a bunch of credits/freebies, my bill was $115/month for Total Choice (no paid premium channels, never bought a PPV on On Demand movie from DTV), two HD DVRs, Whole Home DVR service and DTV basic protection plan; you didn't indicate as to how much your bill is so I don't know if I've given them more revenue than you have, but I can assure you I am definitely not one of DTV's biggest residential customers, as far as revenue generation is concerned. As I alluded to in my previous post, I wonder if the fact that I hadn't called them in about/at least two years asking for bill reduction credits may have been a factor in them giving me a bunch of credits and free upgrades this time around.

    LOL yeah the retention rep I got was in a really good mood; I don't know if certain retention reps have more power than others, or perhaps some reps aren't nearly as willing to see how far they can go in wanting to give you credits--my rep not only gave me 3 months HBO, he was willing to credit me another half-month on top of the 3 months so that my HBO freebie wouldn't end in the middle of my billing cycle...and as I mentioned earlier, he was willing to give me ST even though I hadn't even mentioned anything about it (I wasn't planning on asking about it regardless). Also mildly surprised that he gave me both a Wireless Genie Mini and wireless bridge for free--based on previous anecdotal evidence most other folks were able to get one or the other for free, but not both.

    I suppose I could gain another $20/month in savings if I can get them to credit me $10 for auto bill pay, plus another $10 if I combine my DTV and ATT bills.
     
  2. Sep 16, 2015 #642 of 2755
    Tubaman-Z

    Tubaman-Z Godfather

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    Jul 30, 2007
    DirecTV customer since 1995. I'm currently on the Choice package with two HD DVRs, no whole home, no protection plan, no premiums, no sport packages, and out of contract. Last credits ran out last month and bill was $102. Called just now and asked when my contract expires. Was told I was no longer under contract and was asked why I was interested. Stated that my local telco just ran fiber optic to our home (true) and they were advertising several digital television deals (true). The agent noted that I had been with D* for 20 years and would be happy to check and see what he could do for me. Was offered $30 off/month for 12 months + Sunday Ticket & RedZone + free equipment upgrades + free premiums for 3 months in exchange for a 1 year contract. I took the $30/month and Sunday Ticket/RedZone. I have nearly 2 TB (eSATA) recorded and attached to my aging HR20 and some stuff I still want to watch on the HR21. Maybe next year on the equipment upgrades. With so much recorded I don't need more (3 months of free premiums). Pretty good return on a ~6 minute call.
     
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  3. Sep 16, 2015 #643 of 2755
    rwbuck

    rwbuck Mentor

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    Sep 25, 2006
    Been a customer for about 8 years, contract expires in 2 weeks. Have Choice Classic, Sports Package, DVR, Whole Home, Protection, 5 receivers, Sent an email asking when my contract was up, they sent an email back telling me to call a certain number that had a Pin number. Called and very nicely told them I liked Direct but the cost was too nigh. They responded quickly with $10 off the sports package (for 6 mo), waived $10 DVR fee for 12 mo, and offered $20 off the Classic package for a year... or $30 off Classic for a year if I agreed to a new 12 mo contract. Took about 10 minute of my time to save $540 for the next year.
     
  4. Sep 17, 2015 #644 of 2755
    rnwjr

    rnwjr Cool Member

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    Dec 26, 2006
    I saw the DirecTV and AT&T combined billing commercial with Star Trek to save $10 a month. I signed up and merged the accounts on 9/10 my DirecTV bill had been due and on 9/23 my ATT is due... Both had been on autopay and now they are no longer on it and both show a $0 balance (nether have been paid for this month by me as of yet). Anyone else have similar issues... I was going to call customer service, but figured they wouldn't have any answers as of yet.
     
  5. Sep 18, 2015 #645 of 2755
    kb24sd

    kb24sd The Specialist

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    Jun 21, 2012
    Here goes my long post.

    My Mom had an account with Directv for 3 years, she canceled the account after she sold her house back in June.We were out of contract.During that time I was the one who called in and talked to retention's department and mainly dealt with the account on what packages, promo deals, account credits, half off on NFL Sunday Ticket Max for 2 years after the first free year etc.

    Alright so last Saturday I went into my local Costco and signed up as a new customer under my name, credit check, and social security #. Everything went through and the Costco rep called Directv to get my order in while I was at the store.I got my paperwork & account #.I went home that day and registered on directv's website to manage my account and so I could watch NFLST Max online through my PS4 since the next earliest install date was not until next Tuesday.

    So come this past Monday I get a call from Directv's account verification department saying I wouldn't be able to sign up as a new customer even though I had moved to a new house since I was listed under my Mom's old Directv account.I argued with them and said that's BS and that their rules & paperwork say only if the relationship on the 2 people's account were spouse or married which I clearly was not.The Directv rep from the verification team then told me ok "well we are going to need a copy of your rental lease, to determine if you qualify as a new customer".So today I emailed them my current house residence rental lease agreement and they approved me as a new customer.I then called the regular Directv customer service phone # went through the prompts and spoke to a CSR and simply said I would like to add a referral from a friend who's also a Directv customer.I gave his account # and verified his name and she applied the discount with no problem.

    So right now my deal is this:
    -Directv with Choice package, free NFLST Max.
    -$200 Coscto gift card.
    -$10 off with auto pay.

    My monthly bill comes out to $45 and some change for the first year. I may also try getting the additional $10 off if I switch my cell phone provider from Verizon and go back to AT&T and combine my Directv bill.

    Install is scheduled for tomorrow.

    [​IMG]
     
  6. Sep 18, 2015 #646 of 2755
    jimmie57

    jimmie57 Hall Of Fame

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    Your $45.12 per month only lasts 3 months and that final credit drops off. If you drop that package at that time it will remain the $45.12.
    If you do not drop it, it will go up by $50 per month.
     
  7. Sep 18, 2015 #647 of 2755
    kb24sd

    kb24sd The Specialist

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    Jun 21, 2012
    Trust me I know all about it and will call in to drop the movie channels in 3 months.Then probably call back in a month or so when they offer a deal on the HBO or Showtime.
     
  8. Sep 18, 2015 #648 of 2755
    peds48

    peds48 Genius.

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    Hopefully you are not expecting a Genie....
     
  9. Sep 19, 2015 #649 of 2755
    Aridon

    Aridon Mentor

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    Mar 12, 2007
    I had to call D* manually and pay it. Showed no balance on the website and I was on autopay as well. Never drafted but was owed.
     
  10. Sep 19, 2015 #650 of 2755
    CraigerM

    CraigerM Well-Known Member

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    Just got ours combined with 12 MBPS UVerse Internet and got $5 off a month.
     
  11. Sep 20, 2015 #651 of 2755
    CraigerM

    CraigerM Well-Known Member

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    I forgot to add I used AT&T Live Chat to do this and it was easy. All you have to do is give them your account numbers and your UVerse Internet passcode and that's it.
     
  12. Sep 21, 2015 #652 of 2755
    badgerdave

    badgerdave Legend

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    Dec 15, 2006
    I called last Sunday morning and asked to be connected with retention, which they did (I think). I told them I wanted to cancel Sunday Ticket that day (before the season games started) and that I wanted to cancel my service effective October 1. She asked why, and I told her that I was getting a 771 signal code on a bunch of my premium channels--including 700-720 so I sure wasn't going to pay for something I probably wasn't going to receive. I said I wasn't up for hopping on the web to do research so I could stay ahead of the (usually) incompetent tech who would be assigned to try an fix my problem, and that I was just going to go ahead and put everything into my FIOs account including TV.

    She took inventory of what I would need to return (four out of eight receivers) and told me she would send out the recovery kits but never really even offered to send someone out to see what was wrong--never even tried to talk me out of leaving. Given that I've been paying them at least $225 a month for the last 12 years (and usually more in football season) I assumed they would want to keep me, but I'm really thinking they could care less. No offers of any kind to stay, nothing in the mail or e-mail--they didn't even adjust my bill to show the Sunday ticket cancellation. I would stay for the right offer, but I'm guessing that's not going to happen. Pretty amazing.
     
  13. Sep 21, 2015 #653 of 2755
    jimmie57

    jimmie57 Hall Of Fame

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    If I was the tech / CSR and you told me what you wrote,
    I would not have offered you anything to stay either.
    From what you wrote you were dead set on cancelling no matter what they said.
    If she is sending return boxes sounds like you are already gone.
     
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  14. Sep 21, 2015 #654 of 2755
    PHL

    PHL Legend

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    Jul 15, 2004
    I agree. I think the key is to get the tech/CSR on your side. A little courtesy goes a long way.

    I called about a week ago to inquire about cancelling. We talked about what was available and I told her that I wasn't particularly interested in Sunday Ticket or premium movie channels. She was very honest and told me that all their current retention offers were centered around ST, and that I should call back in about a month to receive the new offers that were available then. She also spent about 10-15 minutes trying to figure out a way to get me an HR44 to replace my HR34. She wasn't able to do so, but she did schedule a technician visit to evaluate my HR34, and she noted the trouble ticket with my desire to upgrade. The tech will be here on Sunday, and I think I will be able to talk him into swapping my box.
     
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  15. Sep 21, 2015 #655 of 2755
    badgerdave

    badgerdave Legend

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    Dec 15, 2006
    I guess their CSRs are taking your perspective. It's deeply flawed mind you. Anytime you let a customer who has spent over $30,000 on your services walk away it's a bad business decision. Depending on who you believe, it's usually 6-7 times more costly to acquire a new customer than to retain an old one. Add to that you are going to give the new customer more than you are willing to give the old customer and that it probably requires a complete new installation it's probably north of 6-7 times for a company like Direct TV.
     
  16. Sep 21, 2015 #656 of 2755
    PHL

    PHL Legend

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    True, but remember that the CSR's are not business owners. They're probably making a buck or two above minimum wage, and they probably have a quota as to how many customers they need to "save". If they feel that you cannot (or should not) be saved, then it's in their best interest to just process your cancellation and move on to the next opportunity.
     
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  17. Sep 21, 2015 #657 of 2755
    linuspbmo

    linuspbmo AllStar

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    Oct 2, 2009
    You need to wait for it. I called in to cancel several months ago and they wouldn't offer me squat and since I had a decent offer from cable I told them to cancel. Several days after they shut off service I contacted the come back number and got everything a new customer would get including the $200 gift card. They could have changed since ATT too over but I would give it a week.
     
  18. Sep 21, 2015 #658 of 2755
    peds48

    peds48 Genius.

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    That pretty much sums it up to press the "cancel" button. Folks keep forgetting that CSRs have no fault on whatever is itching you, they are just dong their jobs like anyone else. If they last tech did you wrong, it wasn't the CSR fault. However bringing them on your side can have very good outcome for your side.

    What else what the CSR supposed to do if you are refusing tech?
     
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  19. Sep 21, 2015 #659 of 2755
    peds48

    peds48 Genius.

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    Nailed it!
     
  20. Sep 24, 2015 #660 of 2755
    seascott

    seascott New Member

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    Feb 11, 2011
    Called to cancel yesterday since I was seriously considering the XFINITY X1 after trying it out at a friends house. My equipment was old (HR22) and outdated but worked fine for my watching habits. So my deal to stay was free upgrade to Genie DVR w/ free install, $50 a month off bill for the next 12 months, plus free season of NFL Sunday Ticket. 2 year agreement required of course. Still nervous about what ATT changes will bring.
     

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