Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Mar 5, 2016 #781 of 2761
    mrknowitall526

    mrknowitall526 Active Member

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    Nov 18, 2014
    Lehigh...
    I also did this (before I saw this posted here!) last night and just called in today. They gave me a whopping $5 off per month for 6 months. Woohoo... not. I have Xtra with 4 TVs (1 free) and my bill was $137.76 last month. Have a Verizon bundle and they (Verizon) take $4 off the price of that. Still an outrageous price.

    Annual price increases are annoying because there is no value increase ... and also $7 per box now is just ridiculous! Again, functionality of the boxes has not changed.
     
  2. Mar 5, 2016 #782 of 2761
    Rpbertxyz

    Rpbertxyz AllStar

    115
    1
    Feb 22, 2006
    I've been a customer for 20 years and I was out of contract for over a year. After talking for a little while, she said hold on for a few minutes and let me see what I can do for you. This is what I got and I'm very well satisfied.



    [SIZE=14pt]First year 66.90 per month[/SIZE]

    [SIZE=14pt]Starz 1/2 off for 6 months call in [/SIZE][SIZE=14pt]8/10/2016[/SIZE][SIZE=14pt] to keep discount[/SIZE]

    [SIZE=14pt]Showtime free for 4 months[/SIZE]

    [SIZE=14pt]Baseball pkg free this year[/SIZE]

    [SIZE=14pt]2 year commitment [/SIZE]
     
  3. Mar 6, 2016 #783 of 2761
    linuspbmo

    linuspbmo AllStar

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    26
    Oct 2, 2009
    Was it the discounts or the Baseball package that triggered the two year commitment?
     
  4. Mar 6, 2016 #784 of 2761
    Rpbertxyz

    Rpbertxyz AllStar

    115
    1
    Feb 22, 2006
    I would think the package as a whole. Two years is fine for me, if I live that long.
     
  5. Mar 9, 2016 #785 of 2761
    rick2511

    rick2511 New Member

    1
    1
    Nov 25, 2015
    Hanover, PA
    I called yesterday. We have 4 TVs (1 Genie, 2 clients, 1 HR24) on the Xtra Package with HBO, Sho, and Starz and have been a customer for just under 5 years. Was able to get my bill down from $173 to $155 without any trouble at all for 6 months. They also included the HDExtra pack for free for 3 months.

    I had originally called about changing over to the 'Xtra All Included' package, only to find out that it is only offered in selected markets. That CSR (Direct Sales) did offer us the Premium package for 6 months for $157 but I found that when we had that before, we did not watch any of the extra channels. Both CSR's did state that, as soon as the 3 and 6 months expires, I should call back in to check for another promotion.

    On another note, I have read in the past about the CSR's being worse now that ATT has taken over. I did not find that this was the case at all yesterday; in fact, both CSR's were very polite and articulate, and seemed to bend over backwards to find me the best deal and explain all my options.
     
    1 person likes this.
  6. Mar 10, 2016 #786 of 2761
    energyx

    energyx Cool Member

    114
    13
    Aug 8, 2011
    This is always available to anyone.
     
  7. Mar 10, 2016 #787 of 2761
    Tubaman-Z

    Tubaman-Z Godfather

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    Jul 30, 2007
    I'm down to 2 HD DVRs, Choice, and nothing else. I've begun making far more use of content streamed from websites (often requires content provider login - i.e. D*) viewed via Roku (I have 4 of them). Coupling that content access with PlayOn's recording capability for streaming content I'm starting to consider dropping as far down as I can - perhaps a single SD receiver with Choice? This would save me the $27 I'm paying above Choice ($7 for 2nd DVR, $10 for HD, $10 for DVR service). I know that D* no longer offers an SD model but somewhere I still have my old original RCA (?) receiver from the DirecTV/USSB days. Even going from 2 DVRs to 2 HD receivers I'd only be package cost+$10 (for HD access) and still be able to watch everything live I want to now plus all available internet content (streamed or recorded). I'm wondering if anyone else has been down this path and what experience they may have to share. Thanks.
     
  8. Mar 10, 2016 #788 of 2761
    jimmie57

    jimmie57 Hall Of Fame

    10,028
    851
    Jun 26, 2010
    Texas City, TX
    I would not drop down to the old RCA SD receivers.
    I had 2 of those and at some point they no longer had the power to run and could not get all the channels. I had to replace them with DTV D-10 receivers.
     
  9. Mar 11, 2016 #789 of 2761
    jserio

    jserio New Member

    3
    0
    Jan 4, 2010
    We've been DTV subscribers since 2000. Have had the Premier package the whole time. Subscribed to MLB a few years. For the last few years we've always had our bill at about $100. Last October, we called to see if we could get some new discounts. Was given $5 off for 3 months and told to call back in January when all discounts expired. Called in February. Got absolutely nothing. Called again a few days ago... same thing. We got a Genie back in 2014 and have 7 months left on contract for it which might be why they are holding out. We told them to cancel service. We're moving to DISH next week. Even with the ETF, we'll save $1000 over the 2-year period.

    DirecTV was/is great but I think their service has gone downhill since the AT&T merger. :(
     
  10. Mar 12, 2016 #790 of 2761
    fudpucker

    fudpucker Godfather

    1,076
    54
    Jul 23, 2007
    NW Iowa
    I would think Directv would be getting more aggressive rather than less these days - everyone is getting the emails and snail mail from Dish offering a 3 year price guarantee at a very discounted price, plus the new Hopper nex gen hardware. Even my wife asked me after opening a mailing from Dish "Why are we not switching to Dish? If we have a guaranteed savings of $50 per month, for the same programming package, plus the new Hopper 3 and Joeys and Netflix for free for a year - how much do we pay for that now?- I don't understand why we would NOT move back to Dish?"

    Honestly, I don't really have an answer for her other than Sunday Ticket (free for the two years since we moved from Dish to Directv.) Right now my monthly bill for the 200 channel package, Genie and two minis is over $130 per month. No premiums or any other optionals. The guaranteed price from Dish for the same package is $64, guaranteed for 3 years. Plus Netflix (which I subscribe to already) free for a year, so that's an effective $10 reduction for the first year. I haven't looked up the added cost per month of a Hopper 3 + 2 Joeys but it won't be enough to make the price per month even close to how much I'm paying Directv.

    I haven't made the move yet - I'm too analytical/anal retentive and trying to figure out why NOT to move.
     
  11. Mar 12, 2016 #791 of 2761
    thyname

    thyname Member

    331
    23
    May 9, 2015
    United States
    How do you get ST for free? I understand for the first year, but getting it free for the second year while still under the two year contract sounds impossible to me


    Sent from my iPad using Tapatalk
     
  12. Mar 12, 2016 #792 of 2761
    fudpucker

    fudpucker Godfather

    1,076
    54
    Jul 23, 2007
    NW Iowa
    Well, I've had Directv from, 1995 to 2009, including three moves, Dish from 2009 to right before NFL season 2014, Directv from then until now, so maybe I'm used to talking to CSRs and have a feel for them. Or just lucky. I called right before last season and got someone and told them I'd moved from Dish to Directv solely because of Sunday Ticket, but our expenses at home were going up and having trouble justifying the costs, etc. especially as our bill was up to $130. He said he'd give us $10 per month off for 6 months and Sunday Ticket (not max, but eh?) for free that season. No contract extension.
     
    1 person likes this.
  13. Mar 15, 2016 #793 of 2761
    bobbyv

    bobbyv Legend

    136
    2
    Sep 29, 2007
    Edmond,...
    Interesting . . . we've been with DTV since 1995 and our most recent contract was up about a month ago. I've been seriously thinking about getting rid of everything and just finding a good OTA tuner with DVR capabilities and then streaming the rest, but as has been mentioned previously you need a content provider account to login with most channels. So I guess I should call DTV and see what sort of discounts I might get.

    I've got an HR34-700, HR21-200 and HR22-100. We're paying for the Premiere package so it would be nice to get a discount.

    I would of course prefer to get a discount that wouldn't automatically extend my contract unless it's a significant cut.
     
  14. Mar 15, 2016 #794 of 2761
    Ozam

    Ozam Cool Member

    28
    1
    Feb 27, 2008
    I am in almost the exact same situation.....20+ years, premium package, etc.....They would not negotiate with me AT ALL....nothing, zero, nada! I had my service disconnected effective today and am waiting to see if they offer anything. The only communication in the last two weeks, since I gave them a disconnect notice, was an email this morning telling me about my final bill!!! I hate to move but they are almost giving me no choice.
     
  15. Mar 15, 2016 #795 of 2761
    bobbyv

    bobbyv Legend

    136
    2
    Sep 29, 2007
    Edmond,...
    That stinks. I would've thought that they might have given you a monthly discount at the very least.

    Might check out Sony Vue. I'm planning to give their free trial a shot.

    Sent from my SAMSUNG-SM-G935A using Tapatalk
     
  16. Mar 15, 2016 #796 of 2761
    Ozam

    Ozam Cool Member

    28
    1
    Feb 27, 2008
    Actually, I misspoke....i forgot to mention they did offer me a $10 discount for two months!! Wahoo..... :eek2:
     
    1 person likes this.
  17. Mar 15, 2016 #797 of 2761
    inkahauts

    inkahauts Well-Known Member

    25,086
    1,583
    Nov 13, 2006
    Did you get other discounts recently? And is your bill bundeled with att? How many different csrs did you call in and talk to?
     
  18. Mar 15, 2016 #798 of 2761
    Ozam

    Ozam Cool Member

    28
    1
    Feb 27, 2008
    it is bundled with uverse......(phone and internet). I have spoken with a dozen agents the past few months (old direct employees and useless ATT ones) and the world has changed. They have no power...Whatever the computer tells them they can do that is the limit. If the computer doesn't provide any options they are powerless.
     
  19. Mar 15, 2016 #799 of 2761
    inkahauts

    inkahauts Well-Known Member

    25,086
    1,583
    Nov 13, 2006
    Honestly you are screwed because you bundeled it. If you where not you'd get the real DIRECTV people still but instead you get routed to att people who don't have the same systems and even discounts available is what it seems to me. You need to get to the real DIRECTV people in retention but I'm not sure how a bundeled sub can even do that.

    They don't have the options because they aren't DIRECTV people.
     
  20. Mar 16, 2016 #800 of 2761
    jstang

    jstang New Member

    16
    2
    Feb 19, 2016
    Florida
    Has anyone successfully called DTV to upgrade boxes at a lower price? I want to upgrade my HR44 to the HR54 for 4k content (Masters in April) but really don't want to fork out $300.00 to do it. Pay to play I guess.
     

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