Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Mar 17, 2016 #801 of 3019
    jib2

    jib2 New Member

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    May 31, 2006
    This is not necessarily true. I have bundled billing and recently had a HR24 replaced, an HR34 upgraded to HR44. (Both were defective).

    My initial call went to AT&T, but the operator cheerfully transferred me to a DIRECTV rep. I paid nothing (no shipping charges) and was able to get credits off my bill. And I received my first new bill today and all was as promised.
     
  2. Mar 17, 2016 #802 of 3019
    inkahauts

    inkahauts Well-Known Member

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    Nov 13, 2006
    That's good to hear. But it means you have to get them to transfer you to actual dtv people. I'm sure some won't.

    I have heard all along att biggest issue is so many different systems to deal with. Adding one more with a different set of rules won't come easy.
     
  3. Mar 18, 2016 #803 of 3019
    Ozam

    Ozam Cool Member

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    Feb 27, 2008
    Fast forward +3 days after disconnect....No Directv initiated contact. I called the winback number and the agent genuinely seemed apologetic(after looking at how much my bill had gone up with discounts having dropped off), but he said there was nothing he could do as the "computer" was not offering up anything. His only suggestion was to call U-Verse and see if I could get a bundle through them. Net net, it appears that bundling my bill with ATT 6-8 months ago was the death knell for my Directv relationship. Thanks AT&T.

    Does anyone like Dish....I would go the Comcast route (for faster internet too) but they don't carry FS2 or BeIn Sports in HD.
     
  4. Mar 18, 2016 #804 of 3019
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    The discount well isn't bottomless. Sooner or later it dries up and one must either pay full price for their subscription or tighten their belt. Expecting a service provider to provide unlimited discounts is ridiculous.
     
  5. Mar 18, 2016 #805 of 3019
    Ozam

    Ozam Cool Member

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    Feb 27, 2008
    I totally disagree. If the market says the cost of a given level of programming is $X, that is what I am willing to pay. Both Comcast and Dish offer the same content for at least $500 per year less for the first two or three years. We can all quibble about which is better but at the end of the day it's just a TV channel.
     
  6. Mar 18, 2016 #806 of 3019
    energyx

    energyx Cool Member

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    Aug 8, 2011
    Don't upset the fanboys that pay full retail. :gott: I like DTV as much as the next guy, but it's not worth double that of a competing service.
     
  7. Mar 18, 2016 #807 of 3019
    242424

    242424 AllStar

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    [​IMG]
     
  8. Mar 21, 2016 #808 of 3019
    bumeister

    bumeister New Member

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    Jun 23, 2009
    Tried again to see if I they would help us out (customer since '99, etc, etc) as our monthly cost now exceeds $120 with two TVs and no premiums. Got nothing but a "thanks for being a loyal customer since 1999." Definitely seems like the tone of the folks on the other end of the line has changed in the last few months. Plotting my monthly DirecTV cost over the last decade is a bit startling, honestly.

    I don't think I have any choice but to see what Time Warner will do for me, between DirecTV, internet and AT&T landline we are paying nearly $250 a month.
     
    1 person likes this.
  9. Mar 21, 2016 #809 of 3019
    onan38

    onan38 Legend

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    Jul 17, 2008
    Same here! I have been with Directv since 1994 i have 1 HD dvr and 1 Sd dvr with $15 in monthly discounts that expire in Oct and my bill is $104.97.I also have Uverse 12 mpbs $43.00 per month until Oct then my year promo is up.I do not have them bundled.Plus my phone is Ooma premier $14 and change per month.Had cable many years ago but AT&t is pricing is getting out of hand.Talked to alot of my neighbors who have Twc cable,internet,and phone and 4 of them told me it was around $140 per month for all 3 with 2 or 3 Dvr's.Seems like a no brainer to me.
     
  10. Mar 23, 2016 #810 of 3019
    Ozam

    Ozam Cool Member

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    Feb 27, 2008
    So my saga has come to an end....Goodbye DirecTV....thanks ATT for screwing up a great product. As mentioned before, I've been with D* for 20 years and have never been late on a bill.....service has now been disconnected a week. Today I was on the phone for an hour being bounced back and forth between reconnections/winback and customer care. Net net, they were able to offer me zilch, nada, zero...nothing to stay. This, after being told last Friday that my offers would be available this week. They all empathized with the fact that my bill had jumped from 115 to 162 in less than a year but customer service reps are no longer allowed to offer discounts....only the "computer" can do that. Lastly, and the straw that broke the camel's back was when the winback rep told me that each customer is scored from 1 to 5 with 5 being the best and you need at least a 2 to get any discounts. I was rated below 2..WTF?? He said he had seen nonpayers with terrible credit get scored higher than a 2. I asked if there was someone we could speak to fix this issue and he said not even his supervisors knew who made these decisions. Oh well, I give up. Genie going in the mail today. Anyone like DIsh?
     
  11. Mar 23, 2016 #811 of 3019
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    USA
    Obviously being a AT&T customer is not a good fit for you. Move on.
     
  12. Mar 24, 2016 #812 of 3019
    augisdad

    augisdad AllStar

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    Sep 29, 2011
    KC area
    Called Monday to see if they would reduce my bill any since I had gotten laid off. The CSR could do absolutely nothing except suggest I switch to a lower package. I was not sure I wanted to do this as I have the grandfathered Choice Extra Classic package. I then asked for retention to see if they could help me any. Sure enough, they were able to reduce my bill $30 a month for the next year. When I inquired about any premium deals she said the only thing they had was 1/2 off of Showtime or HBO. I told her I guess I would call back in a month or so and see if they had any deals then. She told me to hold on and did some more checking and came up with a 4 months free of Showtime, which would drop off automatically. Now I wish I had called earlier, but it was the increase of the RSN that finally got me to do it.
     
  13. Mar 24, 2016 #813 of 3019
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    10,988
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    May 17, 2010
    USA
    Be careful of accepting offers of reducing your bill. When my bill arrived in the mail I noticed a billing error. I called DIRECTV, explained the error to the CSR but math wasn't his forte. I asked to speak with his supervisor. When I explained the error to the supervisor he agreed and corrected it. I thanked him and wished him a nice day. Before I hung up he said because I've been a long term DIRECTV customer he wanted to give me $25.00 off my bill per month for twelve months. I'm out of contract and asked him if that offer came with a contract. His answer was yes, it comes with a twelve month contract. I declined. He then offered me $15.00 off my bill per month for twelve months without a contract. I wasn't looking for any discounts but thought it would be foolish not to accept the second offer. My advise to those who are looking for discounts is to always get the name and ID of the CSR your dealing with and ask if the offer comes with a contract.
     
  14. Mar 24, 2016 #814 of 3019
    bumeister

    bumeister New Member

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    Jun 23, 2009
    Glad you got something out of retention, I got absolutely nothing except the suggestion to drop a lower package. I would happily accept 25 or 30 off for a year in exchange for extending my commitment. In complete honesty I told the retention guy that I had to do something to lower my bill due to a change in job status (not a falsehood), to no effect.

    Meanwhile, my coworker with TWC has the equivalent of the premium package plus VOIP plus 300mb broadband for $180/month. I love DirecTV, having been with them since 1999, but I am starting to feel like a bit of a chump.
     
  15. Mar 24, 2016 #815 of 3019
    redhot

    redhot Mentor

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    Oct 23, 2009
    I have been with Directv for 20 years, I have 3 HR-24's, whole home dvr, protection plan, Extra package programing, 1 refer a friend discount. I am paying $90.00 a month total. I have around $53.00 a month credits. I have never had a problem when I call. I ask for retention every time and just ask if I am eligible for any discounts. I always get something. I am also packaged with ATT dsl and landline phone.
     
  16. Mar 24, 2016 #816 of 3019
    southsider

    southsider New Member

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    Mar 16, 2013
    Dallas
    We switched to TWC from DirecTV and went from $250 per month for TV and internet (which we were already getting from TWC) to $149 per month for more channels, more HD channels, no secondary box rental fees (thanks to TWC's Roku app), and 300mb broadband. I loved DirecTV, but in just one year we'll save over $1,000. TWC's old DVR was awful with only two tuners. Their new enhanced DVR is much more tolerable with six tuners.
     
    1 person likes this.
  17. Mar 29, 2016 #817 of 3019
    jdh8668

    jdh8668 Legend

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    Nov 7, 2007
    In February my bill was climbing to $111 thanks to the new rate increase. I have an old grandfathered package total choice two boxes, no premium, dvr & HD service. I have been with Directv well over 14 years. Called and asked for retention stating I was canceling. I should explain that before my call, I did some homework to see what the latest DISH offer I could receive. They could guarantee me three years for a package of 250 channels for $75 a month. I explained to retention that I had been a good customer and was happy with the service, but with the offer DISH was making it made better financial sense for me to take their offer saving myself quite a bit of money with a guarantee of three years. The CSR proceeded to better the price by dropping my bill down to $71 for a year. Granted I will have to deal with them again next year, but I saved myself $480 for that phone call. Bottom line, be nice, courteous, and do your homework before the call.
     
    1 person likes this.
  18. Mar 30, 2016 #818 of 3019
    DMRI2006

    DMRI2006 Godfather

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    Jun 13, 2006
    Just called and got $30 off/month with a 1 year commitment. Took it. Been a sub since 1999.
     
  19. Mar 31, 2016 #819 of 3019
    Janice805

    Janice805 Legend

    287
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    Nov 26, 2005
    I've been with DTV since 1998. Premier Pkg, East/West National Feeds, (3) DVR's, etc. My primary bill is now almost $200 x month (and I have a secondary acct at another house for family there, separate bill). They've ALWAYS been good about helping me out with "discounts" (old age / fixed income / etc). Called today and CSR said all discounts are gone, forever !!! Only choice I now have is pick a lower level package (which would be difficult for my TV watching), or, call change providers to DISH or COMCAST (ugh).

    My beloved Direct TV. It's hard to believe they would rather lose a good paying and loyal customer over getting "some" discount. I feel sick.
     
  20. Apr 1, 2016 #820 of 3019
    Spoonman27

    Spoonman27 Cool Member

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    Jul 12, 2009
    I've had directv at my location since 1998. I had my account linked with ATT until recently when I finished removing ATT internet/phone for faster/cheaper internet service. After removing all ATT links I called 800-531-5000 and said contract end date and got what I assume to be retention. I mentioned weighting options of switching to Dish when I called in. I received new genie and client for 4K in exchange for a two year contract. In addition I got $20 off a month for two years and $10 off a month for one year. I also got a discount on showtime and the sportspack. My bill is usually around $120 or so although this month's is a little higher since I added sportspack recently.

    Since ATT took over my experiences getting retention discounts have been subpar. I would keep try two or three times before giving up on retention.
     

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