Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Jul 8, 2016 #861 of 2758
    peds48

    peds48 Genius.

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    it seems to my that you are old enough to understand what that post meant, which is that DirecTV since about two years ago stop charging hd fee for accounts created since then.


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  2. Jul 8, 2016 #862 of 2758
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Then you should have stated that in your post for those who unlike us who aren't aware of that.
     
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  3. Jul 8, 2016 #863 of 2758
    peds48

    peds48 Genius.

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    right, then your quote should have further explain that rather then pretend it was not true.


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  4. Jul 8, 2016 #864 of 2758
    jimmyt

    jimmyt Legend

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    All of my credits are about to expire - I was getting $21 in credits which made the bill tolerable.. but without them I am looking at $140 for a genie 2 hd dvrs and 1 old sd dvr on an old tube tv. You can see below how they bill me.. Is that accurate.. 2 $10 service fees for the genie and hr24? and then another 3 for whole home? I just chatted customer service and they offered $45 a month for 12 months for ultimate but wouldn't waive any of the fees. Final bill after taxes would be about $100. $23 a month just to have genie and hd dvr. If I were to swap the old hr21 which is crap for an hr24 would that add another $10?

    DIRECTV Channels
    1. CHOICE XTRA CLASSIC 84.49
    SUBTOTAL 84.49

    DIRECTV Equipment Services
    2. Watch DIRECTV on Multiple TVs 21.00
    4 TVs at $7 each; Save $7 off 1st TV
    3. Advanced Receiver Service - HD 10.00
    4. Advanced Receiver Service - DVR 10.00
    5. DIRECTV Whole-Home DVR Service 3.00
    SUBTOTAL 44.00
     
  5. Jul 8, 2016 #865 of 2758
    peds48

    peds48 Genius.

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    Those ten dollar charges are for your HD and DVR services and they cover all the HD and DVRs on your account. Adding another DVR will only increase your bill by $7 unless your are replacing another receiver with it, which then becomes a wash, no monthly increase.


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  6. Jul 8, 2016 #866 of 2758
    bmetelsky

    bmetelsky Cool Member

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    $45 a month off is a nice discount.

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  7. Jul 9, 2016 #867 of 2758
    Raiderguy8

    Raiderguy8 Cool Member

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    I just called and said as a loyal customer for 16 years what could they do for me as far as a discount. The first operator offered 20% of Sunday Ticket (which I accepted) and said retention could offer more. The retention person only could offer $15. I asked if there wasnt something more they could offer and she said that was all that was in the computer and she could do nothing else. Told her that was kind of insulting and I declined to accept it.
     
  8. Jul 11, 2016 #868 of 2758
    jimmyt

    jimmyt Legend

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    I wonder if chat would be any better.. I had my offer on chat, but have not called yet. Same group or no (chat versus call in to retention)?


     
  9. Jul 11, 2016 #869 of 2758
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    You were offered and accepted 20% off Sunday Ticket. You were also offered another $15.00 from retention and felt insulted? I fail to see how you're the injured party.
     
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  10. Jul 11, 2016 #870 of 2758
    Tubaman-Z

    Tubaman-Z Godfather

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    Perhaps you've been a D* customer longer than your parents? I don't know if that would make a difference - but it could.

    - Kevin
     
  11. Jul 12, 2016 #871 of 2758
    scottb8888

    scottb8888 Cool Member

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    So can I get my HD fee removed? Anyone have any experience in doing this?
     
  12. Jul 12, 2016 #872 of 2758
    peds48

    peds48 Genius.

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    unless you go back to SD service, it can't be removed. However you may be able to get credits to offset such fee.


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  13. Aug 1, 2016 #873 of 2758
    Bob Coxner

    Bob Coxner Icon

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    I'm not the OP but 20% off is nothing. I've been getting ST for about 10 years and 19+ years with DTV. Every other year I get it for free and I pay $99 when it's not free. About the only restriction I've ever encountered is not being able to get it free for two years in a row. It does help to not be in contract but I've been able to get the $99 deal even while in contract in the past. Things may have changed with AT&T but I hope not. I haven't started negotiating for $99 this season because it's always been easiest to do the closer you are to opening day.
     
  14. Aug 1, 2016 #874 of 2758
    ejbvt

    ejbvt AllStar

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    It CAN be removed. There was a promo before the change in fee structure for free HD for life. I have that. I pay $10 for DVR, $3 for whole home (which is the one they won't remove, peds....), and a $10 credit for HD. Therefore they CAN remove it...

    I also have $10 credit/month they just gave me when I contacted them the other day.
     
  15. Aug 1, 2016 #875 of 2758
    peds48

    peds48 Genius.

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    thank you for agreeing with me. Re-read my post, specially where I mentioned the credit part to off set the fee.


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  16. Aug 2, 2016 #876 of 2758
    jw_rally

    jw_rally Active Member

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    Jul 28, 2014
    Ohio
    Called yesterday and got $50 off per month for a year with a one year commitment. Also got $80 off NFL ST. I got ST free last year, but with an overall savings of $680 I certainly won't complain!
     
  17. Aug 2, 2016 #877 of 2758
    jimmyt

    jimmyt Legend

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    Sounds like a great deal did you go in through retention or did you just call the standard line and get transferred in
     
  18. Aug 2, 2016 #878 of 2758
    jw_rally

    jw_rally Active Member

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    I just called in, but wasn't thrilled with what was being offered, so I asked to be routed to retention. I have had DIRECTV for 14 years and have had MLB Extra Innings, NBA League Pass and NFL Sunday Ticket for most of those years. Most of the time when I call they wind up taking care of me.

    I was not under contract when I called, but was happy to sign up for another year with what amounts to a $680 discount. In my opinion that is pretty fair considering deals the competition offers and what DIRECTV offers new customers.
     
  19. Aug 3, 2016 #879 of 2758
    SlimyPizza

    SlimyPizza Legend

    135
    0
    Oct 14, 2006
    I’ve been a customer for 15 years or so. I was off of contract and strongly considering Dish. However a buddy of mine switched back to DirecTV and used my account number for both of us to get $10 off per month for 10 months. At the same time my DVR was getting the ‘Guide has not updated in x hours’ error message which turned out to be a glitchy software update but I took it as a sign to make some changes in my home entertainment department. I called DirecTV and the rep was unwilling to budge so I said thank you and that it was time for me to make a change and that my next call would be Dish (and it honestly would have been). ‘Hold on’ she said and transferred me to someone else. 30mins later I had a new Genie and mini Genie upgrade promised and my choice of $25/month off for 2 years or $50/month off for 1 year. All I had previously was a HR20-700. Both options called for a 2 year commitment. I chose $25 and also got free ShowTime for 3 months and half price of my HDNet package for 4 months. I called back in a few days to change my base package to further lower costs and the new rep acted like it was a huge deal for me to get these discounts but from what I read on this thread it isn’t all that spectacular. Still it is much appreciated as my bill will go down considerably.
     
  20. Aug 4, 2016 #880 of 2758
    jimmyt

    jimmyt Legend

    232
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    Mar 9, 2005
    CSR roulette.. I have been a customer now for almost 20 years.. usually they are good to me, but this time best I can do is $20 off a month for a bill of $105 with no premiums.. What pi$$es me off the most is the fact that my bill contains $45 a month in DVR/HD/reciever fees.. and 2 of my 4 receivers are over 7 years old (2 old hr20's that are slloooww) Oh well.. Ill keep trying or maybe its time to move on.
     

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