Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Aug 4, 2016 #881 of 2018
    mcaldero

    mcaldero AllStar

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    Feb 3, 2006
    Been a customer for 16 years. Have 5 HD DVRs and have had Sunday Ticket for all 16 years. I just called and said, "Sunday Ticket is too expensive for us this year," fully expecting to be offered a discount. CSR didn't bite and canceled Sunday Ticket without offering a thing.
     
  2. Aug 5, 2016 #882 of 2018
    jw_rally

    jw_rally Active Member

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    Jul 28, 2014
    Ohio
    In my opinion you just got a lazy CSR. If you really want to keep Sunday Ticket, I would call back. If the first CSR does not offer anything, I would ask to be routed to retention.
     
  3. Aug 5, 2016 #883 of 2018
    Tonedeaf

    Tonedeaf Legend

    256
    1
    Jun 13, 2006
    I didn't necessarily call to get a discount, but to call for a $10 Premium Channel disconnection charge that appeared for the disconnection of the promo of 3 free months of Showtime was finally ending.

    20 minutes on the phone just to get $10 off, jeesh what a hassle.
     
  4. Aug 5, 2016 #884 of 2018
    fudpucker

    fudpucker Godfather

    1,076
    54
    Jul 23, 2007
    NW Iowa
    Mentioned this is the Sunday Ticket thread, but I'll be calling next week to see if they will agree to what I think I'll need to not move back to Dish. Not calling in a threatening or you owe me tone; I've just decided that Dish's offer of a Hopper 3, two Joeys, and the same channel package (did the compare, not exact but very close) for $40 a month cheaper, guaranteed for 2 years, plus a $200 gift card, is worth switching for. I had Dish before Directv and liked it. Only moved to DTV for Sunday Ticket.

    Hopefully it will be a short discussion either way. If they would give me ST for free this year and guaranteed $40 per month for a year, I'd agree to a one year contract extension (my contract runs out this month) and stay. Anything less and I'll go ahead and switch. I'll try to make it very easy for the CSR - not trying to get more than that, don't care about 3 month deals on movie channels, etc. Just this is what I would need to stay. And if they don't want to do that, thanks very much I've enjoyed my stay with Directv and we may see each other again in the future.
     
  5. Aug 5, 2016 #885 of 2018
    bobdigi

    bobdigi New Member

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    Jul 10, 2014
    Louisiana
    I just got off the phone with Retention. Last month was the last month of my 2 year agreement. I said I was thinking about cancelling because bill was too expensive etc. She offered me $50 off for the next 12 months (had to sign a 12 month contract also) and offered me 4 months of showtime and 3 months of HBO (i have to call in to cancel hbo but showtime will drop off automatically). I feel I got a pretty good deal. It will drop my bill down to $75 a month.
     
  6. Aug 8, 2016 #886 of 2018
    coair73x

    coair73x New Member

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    Sep 9, 2008
    nothing for me after 15 years. I only called once but might do it again if you think I might get a deal. I just turned it back on after 5 month suspension and they said they cannot see were I am in my current contract. I have Fios and Cox in my area with great deals but csr could not give my any deals.
     
  7. Aug 10, 2016 #887 of 2018
    linuspbmo

    linuspbmo AllStar

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    Oct 2, 2009
    Make sure you get to retention. The first person you talk to won't be able to offer much, just say cancel twice.
     
  8. Aug 13, 2016 #888 of 2018
    bwarning

    bwarning Cool Member

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    Aug 29, 2004
    Just got $63.00 credit per month for the next 3 months, then $30.00 a month for the next 18. Was also offered season ticket for $100.00 but turned that down
     
  9. Aug 14, 2016 #889 of 2018
    whorne

    whorne New Member

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    Dec 3, 2011
    I am in a very similar situation and followed basically the same tactic of a non-threatening approach. I was able to get an additional $40 off a month for 12 months (this on top of present $35 off I was already getting). In addition, I was able to get the Sunday Ticket free. I only had to agree to a one year contract which I was glad to do.
     
  10. Aug 14, 2016 #890 of 2018
    fudpucker

    fudpucker Godfather

    1,076
    54
    Jul 23, 2007
    NW Iowa
    Was this recently?
     
  11. Aug 15, 2016 #891 of 2018
    fudpucker

    fudpucker Godfather

    1,076
    54
    Jul 23, 2007
    NW Iowa
    My approach: Get the end of contract date, just that so I know my timing, then call Dish and confirm the offer ($40 per month less than my comparable DTV package, guaranteed for 2 years, Hopper 3, two 4k Joeys, $200 Visa card) and potential install date to insure it would be installed a few days before my Directv end date, then call Directv to cancel. Decide if there's anything Directv could do to keep me, right now I think if they offered $50 per month discount AND ST for free, I'd maybe stay for 12 more months. Maybe. My Fox and CBS locals are owned by Sinclair, and they signed a retransmission renewal last year - those have been 3 year contracts, with a fight every time, so if I moved now the next fight would be right about when my two years was up and I could move back to Directv with no penalty if they went dark. If I wait a year, I'd be in the middle of my Dish contract when the contract is up for renewal. Hmmm - wonder when it is up for Directv? .....looks like they signed a deal in Feb 2013, and since there was no fight this year I assume it must not have been a 3 year deal. So could be a fight in Feb of 2017. No way to know, LOL!

    Yeah I get pretty anal rententive/analytical on this stuff!

    Anyway,just called Directv to get my contract end date. Actually used a number the online chat guy gave me, 800-824-9081. She asked me why I was asking, I said just considering my options right now, just wanted to know the date, she gave it to me (Aug 28 fwiw) and said who are you considering, I said Dish, and her very first response was "You should know they have a lot of locals blacked out, Dish doesn't tell you that when you call them!" That was her comment several times, so clearly Directv has given them instructions to use that. She said please don't leave without talking to us first, I said I would, and then finished the call.

    I'll get my deal confirmed with Dish, then call Directv to cancel and see what they offer and report back here.
     
  12. Aug 15, 2016 #892 of 2018
    whorne

    whorne New Member

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    7
    Dec 3, 2011
    Yes, I made the call this past Friday.
     
  13. Aug 15, 2016 #893 of 2018
    Jbdaws

    Jbdaws New Member

    53
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    Aug 4, 2016
    I'm in year 9of12 of a $30 discounted 1-year agreement. If wanting to call for a discount should I call and find out when my contract ends first so I know what I'm working with? If I can't get my bill down I may actually consider Dish.

    I asked over chat for my contract end date and they said they didn't have access to that. They gave me a phone number and four digit pin to reach someone. I wonder if this is retention that they gave me the phone number to? Who deals with contract end date information?
     
  14. Aug 15, 2016 #894 of 2018
    Scalemaster34

    Scalemaster34 New Member

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    Aug 15, 2016
    Called a few weeks ago.... to remove the 2016 Sunday ticket from my bill. Asked at that time about any specials, and went to retention. They were able to cut $20 from my bill but no Sunday Ticket. I told her that I'd have to shop around as the Sunday Ticket was my main reasons of using DT. Still no offer that other than HBO and Cinemax for three months.

    Have Comcast Internet and I checked their bundle pricing which is actually pretty good now. Called DIRECTV back and went ahead and said I wanted to cancel... went back to retention aging and told them I was considering Comcast, told them I taught the price was pretty good and liked that I wouldn't have to deal with outages (live in Florida.. rains a lot here).

    I expected some kind of Sunday Ticket discount (been free for five years), but with my other discounts she couldn't do anything.
    I expected her to offer to check my receiver to make sure the dish didn't need to be adjusted after five years.
    I expected her to offer Starz for free like Comcast's offer.

    Told her to go ahead and put in a disconnect for a week later.... now I didn't realize how long it would take to get Comcast out. So a few days later I called to extend my disconnection of service a few days. Again I went to retention. Got the whole we appreciate you being with DT for so many years and how we value you as a customer. I was very open with her, said I wasn't happy with the cost of Sunday Ticket and the offers I was given. Told her it forced me to shop around and that I was getting a Bundle that included some premium channels and their "sports package" and Fast Internet than I have now for about $20 less than the best offer I had been made so far by DT.

    So three phone calls to retention, three attempts to get them to make an effort to keep me.... my neighbor took down his DT dish a few weeks ago, think AT&T is going to have to examine their retention policies. I probable should just wait until a week or so into the NFL season... but I'm not.
     
  15. Aug 15, 2016 #895 of 2018
    DR2420

    DR2420 New Member

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    Jun 12, 2012
    Michigan
    That is most definitely retention!
     
    1 person likes this.
  16. Aug 15, 2016 #896 of 2018
    fudpucker

    fudpucker Godfather

    1,076
    54
    Jul 23, 2007
    NW Iowa
    FWIW, I also got that number from chat. If it is a direct line to retention, maybe it will be helpful here:

    800-824-9081

    Not sure if you have to have a PIN, I suppose you could just say you don't have it with you. (I was given one.) No one asked me where I got the number from when I called it this morning.
     
  17. Aug 15, 2016 #897 of 2018
    DR2420

    DR2420 New Member

    241
    28
    Jun 12, 2012
    Michigan
    You do have to have a PIN and the PIN is only good for 5 days I believe it is. If you don't have an active PIN, it won't let you go through. It transfers you directly to a rep in retention.
     
  18. Aug 15, 2016 #898 of 2018
    morefaves

    morefaves New Member

    12
    1
    Jul 28, 2008
    Got billed full $59.99/6 Months for Sunday Ticket max yesterday. Called Today to dance/cancel. I said cancel service. First person I got said she could give me 10% off the package. I said nowhere near enough, then she offered be $9 a month off. I said not enough, I want to cancel. She said she'll transfer me. I said where, she said Customer retention, I said I thought you were retention, she said no, she was Customer programming.
    Got to retention, the guy was a Football Freak(didn't hurt), and he verified he was in the retention department. He thanked me for my dozen years of loyalty. I explained that Sunday Ticket was too expensive, on top of my bill, where I don't receive any discounts, and I'm hearing new people sometimes get it for free. He said he could give me a 1 time Bill Credit of $180, making ST Half price. I agreed. Then he offered me $19 off my HBO/Showtime/Sports Pac for 6 months. I agreed. Then he offered me $50 off my bill for 12 months if I agree to a 1 year contract. I agreed, since I'm going nowhere.
    So bottom line, I saved $894 for the next year. Not a bad dance. One of the better dance calls for Sunday Ticket price reduction I've had. :dance07:
     
  19. Aug 16, 2016 #899 of 2018
    Jbdaws

    Jbdaws New Member

    53
    0
    Aug 4, 2016
    So have you called back?
     
  20. Aug 16, 2016 #900 of 2018
    fudpucker

    fudpucker Godfather

    1,076
    54
    Jul 23, 2007
    NW Iowa
    Going to get the dish offer locked in today and set an install date of a few days before my DTV contract end date. I'll call and cancel Directv after that and see if they try hard to keep me. Honestly, I don't expect they will offer me what I've decided will be needed to keep me: $50 per month for 12 months plus free Sunday Ticket (not max.) It sounds like the new AT&T is directing them to not give ST away for free this year, based on the Sunday Ticket thread. But I will let the retention person know up front so there isn't a lot of back and forth. My wife and I are trying to watch all the recorded shows as fast as possible to clear off the DVR. ;)
     

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