Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Aug 20, 2016 #921 of 2207
    the2130

    the2130 Active Member

    665
    74
    Dec 17, 2014
    I got a discount of $28 a month for 6 months. Not as good as what some are reporting here, but I'll take it.
     
  2. Aug 20, 2016 #922 of 2207
    bcreklaw

    bcreklaw New Member

    7
    0
    Sep 14, 2003
    After 3 times calling to lower my bill, I called last Sunday and tried the "cancel service" line twice as others said. I was a little nervous that they would actually cancel. This time was completely different. They always told me previously about being a loyal customer since 199? but they never could lower my bill, not even by a penny. This time they did the same spiel but they quickly offered me the $50. off for 12 months with a one year commitment, thanking me again for being a loyal customer. I couldn't believe it. I took it. I don't know what department I reached but obviously it was a different one from the past 3 times. Thanks to all for the advice. Much appreciated. It worked for me!
     
  3. Aug 20, 2016 #923 of 2207
    TheRatPatrol

    TheRatPatrol Hall Of Fame

    8,167
    541
    Oct 1, 2003
    Phoenix, AZ
    Called in, she wasn't able to get me the $50.00 off for a year. The best she could do for me was $25.00 off a month for a year and free sports pack for 6 months plus HBO/Showtime free for 4 months. Better than nothing I guess.
     
  4. Aug 21, 2016 #924 of 2207
    GregE

    GregE Cool Member

    29
    0
    Jun 10, 2007
    I just canceled HBO to lower my bill but it's still too high for me, was thinking about putting service on hold for a month or so and just watch what's recorded on DVR, I asked the CSR about it but he said I would not be able to view already recorded programming on the DVR while the service is on hold, anyone know if this is correct? Seriously thinking of going back to cable, which I need for internet, would save $40 a month for same channels and would double my internet speed, but would prefer to stick with DTV.
     
  5. Aug 21, 2016 #925 of 2207
    trh

    trh This Space for Sale

    7,139
    630
    Nov 2, 2007
    NE FL
    I believe he is correct, but if you disconnect your DVRs from the satellite before you call and get the account suspended, you should be able to watch what is on your DVR(s). I don't know what impact that might have on your system if you have MRV.
     
  6. Aug 21, 2016 #926 of 2207
    GregE

    GregE Cool Member

    29
    0
    Jun 10, 2007
    Thanks that sounds like a neat trick to disconnect the DVR before cancellation so I can still watch the recordings. I only have one TV hooked up to DirecTV.
     
  7. Aug 21, 2016 #927 of 2207
    trh

    trh This Space for Sale

    7,139
    630
    Nov 2, 2007
    NE FL
    And just to be safe, if your DVR is connected to the internet, disconnect that also. But I don't think they send cancellation/suspension signals via the internet; just the satellite.
     
  8. Aug 21, 2016 #928 of 2207
    GregE

    GregE Cool Member

    29
    0
    Jun 10, 2007
    Cool thank you for the info. I went to my acct page and was looking at the suspend info and saw the chat option so I chatted with a CSR and told him I was thinking about suspending for a month and he offered $40 off a month for 12 months with no change to package or contract, so I took that. But your info is good to know for future reference, I wouldn't have thought to disconnect the DVR before suspension.
     
  9. Aug 23, 2016 #929 of 2207
    trufunk

    trufunk New Member

    16
    2
    Oct 8, 2014
    Just called my renewal was up in Oct. they gave me ST for free and $30 off for two years. Felt that was a good deal. Go Raiders!!


    Sent from my iPad using Tapatalk
     
  10. Aug 23, 2016 #930 of 2207
    Jbdaws

    Jbdaws New Member

    53
    0
    Aug 4, 2016
    I can't wait till Saturday, preseason or not need to get that Green Bay game out of my system. Lol
     
  11. Aug 25, 2016 #931 of 2207
    energyx

    energyx Cool Member

    106
    7
    Aug 8, 2011
    I called since my 1 year contract for $50 off is up tomorrow, and they offered another year of the same discount without even asking. Just told him the truth that we are looking at Playstation Vue, etc to cut costs. 2x HR24, 1x HR34 and a mini on Choice Xtra for $69.xx +Tax... the HR34 is slow and long in the tooth, but I really don't want a 2 year contract to get a 54 (for 4K, of course). Now to decide what to do.

    BTW, went on chat to ask about contract date and they gave me retentions 800 number and a PIN.
     
  12. Aug 25, 2016 #932 of 2207
    trufunk

    trufunk New Member

    16
    2
    Oct 8, 2014
    True!! Just hoping for a playoff season this year!!


    Sent from my iPhone using Tapatalk
     
  13. Aug 27, 2016 #933 of 2207
    fudpucker

    fudpucker Godfather

    1,076
    54
    Jul 23, 2007
    NW Iowa
    I posted this in the Sunday ticket thread but relevant here too. Called last week, got retention (saying "Cancel") and told the (very nice and talkative!) retention CSR that I had agreed to a Dish install. He asked what their deal was and I told him: about $40+ lower price for the same level programming package, guaranteed for 2 years, Hopper 3 + 2 4K Joeys, free NFL Redzone, plus a $200 Visa card. He laughed and said, well that's a nice package! Then he did some checking and basically said, I can give you $50 off for 12 months, and then some discounts on the premium movie channels (which I told him, we aren't interested in, when we have them for free for 3 months we find that we rarely watch them.) He said OK what would it take? I said I would consider staying for Sunday Ticket for free and the $50 per month for 12 months. He chuckled and after some chatting he said AT&T was instructing them to not give ST away for free because they needed to show their shareholders all the income from Sunday Ticket subscribers that they were getting for what they pay the NFL for the exclusive rights. So, he said, if I give you $50 per month to cover the cost, but you still are signed up to pay for ST, even though it doesn't cost you anything, AT&T can still count your full subscription price in their ST income numbers.

    We had a great chat, but in the end he couldn't give me what it would take for me to turn down the Dish deal (which I didn't expect he could) so I've switched. Nothing negative on Directv at all.
     
  14. Aug 31, 2016 #934 of 2207
    FuSchnickens

    FuSchnickens New Member

    31
    1
    Nov 9, 2013
    Just called and they refused to give me any credits to help lower the bill. I had some but they dropped off as of last month. My contract is up in 6 months. Anyone getting any of these deals while still under contract?


    Sent from my iPhone using DBSTalk
     
  15. Aug 31, 2016 #935 of 2207
    energyx

    energyx Cool Member

    106
    7
    Aug 8, 2011
    Pretty sure it's tough to get anything while on contract, and anything small you do get will probably affect the after contract deals. I always wait until the day before/of my contract end to call. I simply state I am looking at my options (Tivo OTA+PS Vue this round), and they usually say "let's see what we can do". I had a $55/month for 6 months, then $50/month for the remaining 6 months discount in the last 1 year contract. This week they offered me another year with $50/month off without even asking... $300($25/mo) ETF of course. I try to buy owned equipment which prevents getting locked into a 2 yr with high second year costs.

    They do prefer the $$ per month discount and don't quote a monthly price so they can raise your base package, equipment fees and sports surcharge. My bill will go up in February again.

    I have Choice Xtra, Genie, mini, 2x HR24 DVR on autopay for $69.xx before tax.
     
  16. Sep 1, 2016 #936 of 2207
    FuSchnickens

    FuSchnickens New Member

    31
    1
    Nov 9, 2013
    I have pretty much the same set up. When I moved 3 months ago I wasn't offered a thing. I have Choice Xtra, 2 HD dvr's, whole home and they want me to pay 135 a month. Don't even have any premium channels. To me that's just too much and not worth it anymore.
     
  17. Sep 1, 2016 #937 of 2207
    mynameisjason

    mynameisjason Cool Member

    26
    1
    Dec 21, 2011
    Had a $30 a month credit which expired with this billing cycle. Called yesterday at told the rep. I was thinking about canceling because of the price and was given a $30 credit for 24 months with a new 2 year contract. I took it. I was also given the choice of $50 off a month with Sunday Ticket for for one year with a two year contract as well. I was just offered these no "let me see what we can do" no being placed on hold. Phone call was less than 8 minutes total.

    Still paying $96.24 (until the next price increase) for Preferred Xtra, Genie, HR23 DVR, H25 receiver, standard protection plan (some say a waste, I used it three times in the past year), plus all the other fees,
     
  18. Sep 1, 2016 #938 of 2207
    FuSchnickens

    FuSchnickens New Member

    31
    1
    Nov 9, 2013
    Were you out of contract? How long have u been a customer? Sound like DTV is trying to screw with me or I got very lame reps. I'm a 12 year customer with currently no credits on the account and contract is up in 6 months.
     
  19. Sep 1, 2016 #939 of 2207
    bmetelsky

    bmetelsky Cool Member

    236
    23
    Feb 28, 2009
    Sometimes you just need to call back and talk to someone else. Are you sure you are not just talking to the 1st level customer service reps? You need to say cancel at the first voice prompt which should take you to the retention department, or whatever they are calling it now.
     
  20. Sep 1, 2016 #940 of 2207
    energyx

    energyx Cool Member

    106
    7
    Aug 8, 2011
    I had luck with asking about contract end date on chat. They said they couldn't access that information, but gave me the 'customer loyalty' 800 number and a PIN. Got the $50/mo extension for a year right off the bat... Also, the PIN says it expires in 24 hours, but I called back 3 days later and still got right in.
     

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