Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. dinotheo

    dinotheo Godfather

    Sep 21, 2006
    I called the other day as my $20 and 2 - $10 credits expired ($40 total). Without even lifting a finger I was offered $50 + $5 for 1 year commit. My bill is normally over $200. (Much of that being receiver fees)
  2. jimmie57

    jimmie57 Hall Of Fame

    Jun 26, 2010
    Texas City, TX
    Holey Moley you have a lot of receivers ( according to your signature ).
  3. JVK

    JVK New Member

    Aug 6, 2014
    Grand Rapids MI
    Yesterday I got 30 bucks off per month for one year with a one year commitment. I have choice xtra classic and sports pack. I'm a 19 year customer. I got the discount through the loyalty department. The first CSR I spoke with tried to sign me up for uverse television.
  4. dietamstel

    dietamstel New Member

    Sep 28, 2007
    Longtime lirker, but had an actual positive experience with the customer loyalty department earlier today. After seeing what my bill will be starting next month and the analyzing the options of cable, Vue, DTVNow, etc, I figured that I would call to see what would be available for an existing customer. Ended up with $50 per month with a 1 year commitment and said to call towards the end of the commitment term to see what might be available for the next year. All and all was pleasantly surprised and really did not want to leave if for nothing else having to have the wife learn a different channel number line up though was prepared to the test another provider. Did not threaten to leave DTV, but just asked if we were under any contract and were evaluating our TV options.
  5. Valve1138

    Valve1138 Legend

    Apr 26, 2008
    Called the other day about going from the Premier tier down to Ultimate. I had kept the movie channels after a previous promotion had ended. They came in handy when the father-in-laws girlfriend/fiance thing would visit, but now that she's not coming for any holidays, time to drop them.

    So they ask if it's a cost issue, I of course say yes it is. After a brief hold, I get $22 a month off for 6 months, and a $5 loyalty discount for 12 months for being a customer since 2007 :)

    No haggling needed.

    The contract is up in July, so I'll call again and see what I can get for free when that happens.
  6. rleffler

    rleffler Cool Member

    Mar 21, 2007
    I called and simply asked my contract end date with no discussion of canceling. The CSR stated that I was considered a loyal customer and offered an unsolicited $50/mo discount for a year commitment. That was an easy decision to make.
  7. Tubaman-Z

    Tubaman-Z Godfather

    Jul 30, 2007
    My calendar reminder rolled around to call and check on possible discounts. The last one I had (now expired) was $30 off for 12 months with a 1 year contract. Connected with a very pleasant CSR. I simply asked what promos were available for someone in my situation (DirecTV customer since 1992, not currently under contract, 2 DVRs, no premiums, Choice package). He offered up $25/month for 2 years with a 2 year commitment. Not unreasonable given my monthly bill - that's 22% savings and will basically cover my equipment cost. I also won't have to call back for 2 years. He also tossed in HBO for 3 months which I know is a gimme for most people working on bill reduction. Not outstanding results, but not bad either given the small amount of effort involved.
  8. Jan 2, 2017 #1008 of 2769

    mika911 Godfather

    May 1, 2006
    Very happy. I called Friday Dec 30. to actually make sure my contract was up as I had already scheduled cable installation, very aggressive offer I had taken with cable. Had to get that cancelled immediately.

    Because the gentleman in less than twelve minutes got me $50 off for a year with 1 year contract, and he allowed me to select any premium free for 3 months.

    Very happy. Thanks DTV.

    Before that, I had received some discounts 2 years ago, but this last year I was close to full price, just $5 a month off residual from 2 years ago.

    So I guess paying a year at full price and ready to leave because of it, it made sense for both of us.
  9. Jan 4, 2017 #1009 of 2769

    dstout Legend

    Jul 19, 2005
    I called today, and was offered $50 off per month for 12 months. One year contract. I was considering getting a bundle from our local phone company.
  10. Jan 5, 2017 #1010 of 2769

    camo Godfather

    Apr 15, 2010
    Didn't call but was offered $200 Visa, packages $20x12mths choice or $40x12 Ultimate, free install including Genie, + 3 free months HBO, Show, Starz, Max to come back.
    Problem is by adding $40 month for fees 2-Receivers, Hd, RSN tax, required distant networks the deal still isn't good especially the 2nd year. Plus still no HD for AHC, Sportsman, Outdoor channel.
  11. Jan 5, 2017 #1011 of 2769

    skizer AllStar

    May 16, 2004
    What phone # have you been calling to get a discount?

    The 800-531-5000 or the Att 1-800-228-2020?
  12. Jan 5, 2017 #1012 of 2769

    RickL Cool Member

    Feb 17, 2007
    Right now I still have $25 off for 5 months remaining on Xtra package with HBO/Showtime.
    Paying $136 a month. Decided to call retention to try and get it lower.

    Somehow I got connected to the movers department. Told the woman there I was I loyal customer since 1996 and could she lower my bill.

    She started offering me one thing after another.

    In addition to the current $25 off, I will receive the following.

    $10 off for 24 months for auto bill pay.
    $10 off for 24 months again for paperless billing.
    $37 off for 12 months.
    Free HBO,Starz, Show and Cinemax for three months.
    NFL Sunday Ticket MAX for 2017

    Also she waived one/two year commitment.

    Only thing is she set it up as a mover special so an installer will come to my house to set everything up! He won't have anything to do when he gets here but she said that's OK.
    Last edited: Jan 5, 2017
  13. Jan 6, 2017 #1013 of 2769

    compnurd Hall Of Fame

    Apr 23, 2007
    Evans City PA
    Does anyone know the minimum package to retain these 40 or 50 off for a year deals? Mine just says this right now

    Save $40 for 12 months (3 of 12)
  14. Jan 6, 2017 #1014 of 2769

    camo Godfather

    Apr 15, 2010
    Its was Choice when I had Directv. They always give option to speak with CSR when downgrading to make sure.
  15. Jan 6, 2017 #1015 of 2769

    techguy88 Well-Known Member

    Mar 19, 2015
    You need Select / Optimo Mas or higher to retain the discount
  16. Jan 8, 2017 #1016 of 2769

    n3vino Godfather

    Oct 2, 2011
    I went down to select, got rid of the PP, and returned one HD25. But they added $10.00 for HD. Still a good savings. I tell them that Dish and Spectrum are offering good deals for me to switch but they still don't offer any discounts for new contract. I guess they don't really care if I leave. I must not be a big money maker for them. My D* and Uverse internet bills were combined so automatic bill pay went away. They haven't offered any incentive for me to return to auto bill pay.
  17. jpray72

    jpray72 Cool Member

    Dec 10, 2011
    Called Early December as all discounts had rolled off. We have 5 Receivers and the preferred extra package. The guy gave me $5 off a month for 12 months. Tried chat on Jan 12. Told the first guy I wanted to talk to retention. He said why. Told him I wanted to check for any available discounts. HE said he would look. I said ok. He told me $60 off over 12 months or another $5 off a month. I asked him if I could speak with retention. He said he understood and would transfer me. The retention rep asked what I wanted and said he would look but wouldn't make any promises. It took him several minutes but then came back with an additional $40 off per month for 12 months no contract. I said thank you and took the deal.
  18. bgstewar

    bgstewar New Member

    Jan 17, 2017
    Wow, all you guys getting $40-$50 off a month is WAY different than what I got. I'm out of contract, been a customer for 6 years, and they offered me $15 off a month. I told them that was a horrible offer and will be switching to cable. They didn't seem to care, so that's what I'm going to do.
  19. poppo

    poppo Hall Of Fame

    Oct 10, 2006
    This is the Internet. I could claim to have gotten $100 off per month. Not saying that some don't get some hallway decent deals, but I take some of the claims with a grain of salt. Especially when they say they are getting these big credits on low tier packages.
  20. peds48

    peds48 Genius.

    Jan 10, 2008
    I find that this fits perfectly here.


    Sent from my iPhone using Tapatalk

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