Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Apr 5, 2017 #1041 of 3134
    Frugger

    Frugger New Member

    1
    0
    Apr 9, 2010
    Customer since 2010. $40 in credits just expired last month and I just got off the phone with them. Best they would do was 6 months of free HBO and said no other discounts were available.
     
  2. Apr 8, 2017 #1042 of 3134
    Rob

    Rob Icon

    623
    9
    Apr 22, 2002
    I didn't read this thread before I called. They gave me $25 off a month forever, and then another $20 off for 12 months, and then free HBO for 6 months. Free Showtime for 4 months, Free SportsPak for 6 months. Told me to call back after June 15 as he added a note to my account to give me free Sunday Ticket for next season. No extended commitment. I was just frustrated with my bill lately. So I think I did all right. CSR said they are doing away with U-Verse and look for some channels to come over to Directv like PAC-12 Network that U-Verse carried.
     
  3. Apr 8, 2017 #1043 of 3134
    Aridon

    Aridon Mentor

    190
    25
    Mar 12, 2007
    Called yesterday.

    Xtra
    4 DVR
    Off Contract

    She claimed to give me $50 per month for 12 months. No contract.

    Logged into the website and saw a one time credit of $50 due to "billmisundersd" and free HBO 0.00. Didn't ask for nor do I want HBO nor was it mentioned in the dialogue.

    I usually record conversations with reps and I didn't this time. I will next time. Unless they wow me I'm gone.
     
  4. AZ.

    AZ. Legend

    355
    56
    Mar 27, 2011
    I called this AM, been out of contract for a few months.....offered some movie stuff which I could care less about....Im into sports.....They gave me $45 off for 12 months with a 12 month contract....
    Saves me $540, I will stay.
     
  5. rwmair

    rwmair Godfather

    378
    4
    Nov 16, 2006
    $40 a month in credits expired on January - called in a few weeks ago, and they offered to help me move to a lower-priced package to lower the bill. No credits.

    For those of you getting the "no bill increase ever" deals - are you on the latest package (or a grandfathered one)? In or out of contract?
     
  6. HoTat2

    HoTat2 Hall Of Fame

    8,064
    322
    Nov 16, 2005
    Los...
    Called in over a week ago as usual looking for discounts off my grandfathered Premier pkg. ($10.00 ARF waived off old $10.00 + $10.00 + $3 price structure).

    And a 1st tier CSR claimed to be giving me a $30.00 discount for 12 months in appreciation for my excellent payment record since '95.

    But then to my nasty surprise I discovered later what he actually did was downgraded my package to Ultimate and then gave me all the premiums ala-cart at a discount

    No one, not even Loyalty (formally Rentention) could get my premier back with the grandfathered status.

    Escalated my case and gave me a number of discounts and their apologies. But still haven't heard anything back so far about my case.

    Last time this happened only the OOTP was able to restore grandfathered status, but DIRECTV has none now since the AT&T takeover ...

    Stupid CSR ...

    Sent from my LGMS550 using Tapatalk
     
  7. gwikeenan

    gwikeenan New Member

    15
    7
    Sep 22, 2007
    I've been with D* for close to 20 years and have always paid on time (mostly autopay) and almost always have sub'd to an "xtra" level base package and one or more premiums. Also have had HD and multiple DVRs for 10+ years now. They told me I'm a "5 heart" customer when I called in recently. I'm out of contract currently.

    Credits and discounts I received after calling and negotiating last month:
    $7 off HBO for 12 months
    $50 one time credit for being "5 heart"
    $10 off my total bill for 12 months
    $10 off high speed internet for 12 months
     
  8. GaryS7

    GaryS7 New Member

    1
    0
    Apr 11, 2017
    I did a one year contract with $30.00 off each month plus HBO, CINEMAX for 6 months and Showtime free for 4 months and the rep added the $13.99 sports package for free also. Can't complain because sending stuff back is a hassle for me.
     
  9. mocarob

    mocarob Legend

    321
    2
    Jul 26, 2007
    What's the tricky workaround? Can you explain further?
     
  10. chicagojim

    chicagojim Legend

    234
    2
    Sep 13, 2006
    Called to cancel my Genie, minis, downgrade to lowest package and only keep 1 dvr. I have been a customer for 18 years. When asked why, I explained that I switched to PS Vue/Amazon Prime and it gives me everything I need. Wound up with the 1 DVR and my current package - Xtra - with HBO/Showtime/Cinemax for 82 bucks a month all in. Funny thing is, I am still going to cancel. I never even hooked anything back up. PS Vue is 95+ percent reliable and I get HBO/Showtime/Epix etc. for $65 a month. Plus, their apps actually WORK!
     
    mjwagner likes this.
  11. inkahauts

    inkahauts Well-Known Member

    25,222
    1,631
    Nov 13, 2006
    Why didn't you just cancel now then?
     
  12. linuspbmo

    linuspbmo AllStar

    232
    31
    Oct 2, 2009
    I had $40 a month in credits coming off this month so I called in to retention this morning. They had numerous offers of $30 a month and programming but I kept saying no. After about a half an hour he finally got approval from a supervisor to give me $50 a month off for a year with a one year contract. They also threw in six months of HBO and four months of Showtime. Not too bad.
     
  13. NR4P

    NR4P Dad

    6,584
    348
    Jan 15, 2007
    Sunny Florida
    HD extra is $4.99 month but if you haven't had it, go to the website and add it. Its free for 3 months. On 90th day, cancel it.
    Wait 24 hours, go back to website and add it back, for free for 90 more days.
     
  14. mrknowitall526

    mrknowitall526 Active Member

    453
    49
    Nov 18, 2014
    Lehigh...
    I've done this for two or three consecutive times, now it's not free anymore

    Sent from my 2PS64 using Tapatalk
     
  15. AngryManMLS

    AngryManMLS Well-Known Member

    775
    279
    Jan 30, 2014
    MN
    Yep looks like AT&T has finally put an end to the loop hole many of us has used for years on the HD Extras Pack. Maybe a better idea for AT&T is to kill the HD Extras Pack and just put the channels into the regular packages all together.
     
    j8959w likes this.
  16. inkahauts

    inkahauts Well-Known Member

    25,222
    1,631
    Nov 13, 2006
    And increase the prices on all the packages to compensate?
     
  17. HoTat2

    HoTat2 Hall Of Fame

    8,064
    322
    Nov 16, 2005
    Los...
    Inky, did you get my PM?

    Need your input on that issue ...

    Sent from my LGMS550 using Tapatalk
     
  18. ErikGoBlue

    ErikGoBlue New Member

    3
    0
    Apr 19, 2017
    Evening all!

    I'm new to DBSTalk and truly glad I stumbled on this site and this thread in particular. I've been with AT&T for Wireless and U-Verse TV+Internet since 2010. In March of 2016, I gave them my annual call when discounts were about to expire and at that time, the only way they could extend discounts to me was if I switched to DIRECTV for the TV service. Well, here we are a year late and wow, I'm glad I made that switch - couldn't be happier! DIRECTV is superior TV product to any others I've had.

    So, just as last year, my discounts were expiring this month and I thought I'd give them another call today. I take it we're not supposed to discuss what we're actually paying on our bills just the discounts we receive? I have no problem doing that, but wasn't sure if that was etiquette for this site or not.

    Anyhow, here's what I was getting in 2016:

    Internet 24 MBps - $15/off for 12-months
    DIRECTV XTRA Package + Sunday Ticket - $56/off for 12-months

    When I called today to see what offers were available, I'm happy to report the following:

    Internet 24 MBps - $37/off for 12 months
    DIRECTV XTRA Package + Sunday Ticket - $40/off for 12-Months (like someone previously mentioned, she couldn't add the 2017 Sunday Ticket but did make specific notes on my account to have it added in July (when I call) and that there will be no charge for the 2017 season)

    Since my wife and I also have AT&T grandfathered Unlimited Plans, we made the switch to their Unlimited Plus plan for only $5/mo. more on that side, which gave us tethering on each of our phones, plus HBO for life, plus another $25/mo. off DIRECTV. With all AT&T services combined it works out about $22/mo out the door savings for a few more bells and whistles.

    Honestly, this is the sort of thing that makes me stay with AT&T as well as tell 25 friends about them and why they should make the switch haha. Plus a gift card or two along the way for their referral program doesn't hurt either.

    Thanks again everyone and hope this helps others!
     
  19. codespy

    codespy Go Pack Go!!!! DBSTalk Club

    2,277
    491
    Mar 29, 2006
    Seasonal
    Although we like a couple of these channels, we will never pay a dime extra for them if they take the free 90 workaround away. Already dropping $150 a month for Premier which should include those channels. It will be dead to us like the old GameLounge feature- we never ordered it in our tenure......
     
    jimmie57 likes this.
  20. inkahauts

    inkahauts Well-Known Member

    25,222
    1,631
    Nov 13, 2006
    No haven't see one???
     

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