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Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. gpg

    gpg Well-Known Member

    2,034
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    Aug 19, 2006
    Long Island
    The other day I checked with AT&T Wireless about switching to the unlimited plus plan. I was told that the $25/month Directv discount from that plan would cause all other Directv discounts to be eliminated. I didn't switch because my current discounts were greater than the combination of free HBO and $25/month.

    I hope you'll let us know if all the discounts you were promised come through. If they do, I'll look at the unlimited plus plan again.
     
  2. codespy

    codespy Ted- Get some free agents NOW!!! DBSTalk Club

    1,051
    38
    Mar 29, 2006
    Wisconsin
    I'm in the same grandfathered Premier boat as you were, but not changing a thing right now because I pretty much know AT&T will not fix mistakes. Long gone are the days of Ellen Filipiak to help with this issue, and for that matter, I still miss Tanya Memme!!
     
  3. ErikGoBlue

    ErikGoBlue New Member

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    Apr 19, 2017
    Definitely! My CSR was actually the one who mentioned how the discounts would work, something along the lines of "And Mr. Erik, by switching your wireless to the Unlimited Plus plan, we'll be able to save you an additional $25/mo off your DIRECTV service" and then she proceeded to review all of the numbers.

    I'll admit, your post does have me somewhat "alarmed" but I'm going to wait until all this hits my billing because it will be much easier to address any "difference" in expectations at that point. If I were to call right now, it may result in a lot of confusion on their end. She put my Unlimited Plus plan effective date as May 12th (when my new billing cycle starts) to avoid a large first bill with the prorated from the old and new plans (something I didn't even ask her to do). She already made the changes on the DIRECTV side so that's live and rolling. After May 12th, is when I'll expect to see the additional $25/mo on my account and the other features will be available such as HBO and the tethering. And I think it takes a couple of cycles for the discounts to hit the billing but as long as I see the discounts on my account I'll be happy.

    But like I said, your post made me question things so I went googling haha.. here's a link to an active post at AT&T forums about this Unlimited Plus plan with $25 directv bill credit. and it looks like someone contacted AT&T via the forums and that CSR confirmed both discounts "should" apply. I'm sure it all depends on what discounts they actually have on your account.

    I'll definitely be sure to let you know how it all plays out! What was pretty sweet too is I am currently int he middle of a 2 year agreement for DirecTV and she mentioned this doesn't extend my contract - just replaces my second year which she claimed would end about a week earlier now "should you choose to leave AT&T at that time". I plan to stick around if all goes well.
     
  4. HoTat2

    HoTat2 Hall Of Fame

    7,312
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    Nov 16, 2005
    Los...
    Yeah ...

    Called in a few days ago to check the status of getting my grandfathered Premier back. Rep said it was fixed, but not so as I just got a email statement of my current bill and not so.

    Still being charged the full $10.00 + $10.00 + $3.00

    Sign ....

    Sent from my LGMS550 using Tapatalk
     
  5. codespy

    codespy Ted- Get some free agents NOW!!! DBSTalk Club

    1,051
    38
    Mar 29, 2006
    Wisconsin
    THAT stinks................
     
  6. DMRI2006

    DMRI2006 Godfather

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    Jun 13, 2006
    Customer since 97 -- got $45/off monthly and free HBO for 3 months with a 1 year contract. Fastest and easiest call I've ever made to retention, rep didn't even try to downgrade my package. Had just come off a $30 off/monthly deal for the past 12 months.
     
  7. GordonGekko

    GordonGekko Member

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    2
    Dec 5, 2015

    What did you tell them?
     
  8. kram

    kram Godfather

    650
    6
    Sep 3, 2006
    Been with D* for 16 years. All my promotions expired last month. I called to see what I could get and was told by CSR that there was nothing except downgrading to a lesser package (I have Premium). Was transferred to "loyalty" and was told the same thing. She didn't blink when I threatened to cancel service. Not getting anywhere, I just hung up.


    Sent from my iPhone using Tapatalk
     
  9. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,525
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    May 17, 2010
    USA
    You do realize the discount well isn't bottomless?
     
  10. jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    Call them back after May 1. They have promotions that change all the time.
     
  11. HoTat2

    HoTat2 Hall Of Fame

    7,312
    185
    Nov 16, 2005
    Los...
    Well ... in a final decision after DIRECTV escalated my case to acc. management. They said they just can't restore my Premier pk. to grandfathered status, even though they were the ones who botched it by making an unauthorized change to my programming pk. which caised me lose to begin with ...

    Would only give me a one time $120.00 discount on my bill equivalent to a year's worth of the $10.00 a month discount I would have received under the grandfathered Premier.

    On another issue, while I was on the phone also tried to use my P.P. to ask for a replacement for my dish which is starting to rust.

    No sell there either. A rusting ODU is not covered by the P.P.

    Sign ... cus. since '95, but not been a great past few weeks with DIRECTV ....

    Sent from my LGMS550 using Tapatalk
     
  12. Fishy

    Fishy Cool Member

    11
    0
    Oct 20, 2010
    DIRECTV customer since 2010, they will not offer any promos. The only promo I have is a $5 off for 12 months that has 5 months remaining. Still have the Original HR24-100's from original install. Stated there are $50/month off offers available but because of my $5 discount they could not make any offers to keep my account. The only thing they would offer is an equipment upgrade with 2yr agreement. The rep was friendly enough but no offer is an insult.

    Because of this experience I terminated my service effective immediately since today is the last day of my billing cycle.

    *Update* Spoke with a 2nd rep who removed the $5 discount and added a $45/month offer for 12 months with 12 month contract. Also Showtime for 4 months and HBO for 6 months included.
     
    Last edited: Apr 24, 2017
  13. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,525
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    May 17, 2010
    USA
    You were currently enjoying a $5.00 off for 12 months promo that had 5 months remaining. Because of that you were not eligible for more discounts. I fail to see how you were the injured party. Again, the discount well isn't bottomless.
     
  14. Glenee

    Glenee Cool Member

    30
    1
    Sep 22, 2007
    I am suprised we are getting some of the deals were getting with AT&T. I think they have figured out that they can't run it like the phone company. I Hope.
     
  15. codespy

    codespy Ted- Get some free agents NOW!!! DBSTalk Club

    1,051
    38
    Mar 29, 2006
    Wisconsin
    CSR's in the past have always told me to call in on Monday's as they get allotted credits for the week starting that day. They tend to have more offers rather than later in the week.
     
    chuckf1 likes this.
  16. codespy

    codespy Ted- Get some free agents NOW!!! DBSTalk Club

    1,051
    38
    Mar 29, 2006
    Wisconsin
    HoTat- this happened to my brother a couple years ago. Instead of restoring Grandfathered Premier, they added TiVo Lifetime onto his programming, which nullified the DVR fee, which is essentially the same thing as GP. Good luck.
     
  17. HoTat2

    HoTat2 Hall Of Fame

    7,312
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    Nov 16, 2005
    Los...
    Didn't he have to accept a, ... gulp ..., "HD DVR with TIVO" or something to get this?

    Sent from my LGMS550 using Tapatalk
     
  18. linuspbmo

    linuspbmo AllStar

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    Oct 2, 2009
    Sometimes you just have to keep calling, I called in during March and was offered $30 off a month. I said no and called back in April and they offered me $50 off a month along with 6 months HBO and 4 Months Showtime. You never know what they are going to do.
     
  19. omartinjordan

    omartinjordan AllStar

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    Mar 25, 2013
    Well I gave it a try today and didn't have much luck. My bill has gotten up $140 a month for 3 TVs with the genie, hd, whole home. No pay channels or extras. I called to ask about cancelling and I have about 6 months left. All they offered was $5 a month and some pay channels. I have been with them since 2006. I really think I'm going to pay the early termination and switch to dish. I can save $40 a month and have the same setup and programing with 2 year guaranteed price. I really don't want to do it but it looks like my only option. It's sad they can offer new people all kinds of deals but the loyal guy gets nothing.
     
  20. linuspbmo

    linuspbmo AllStar

    195
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    Oct 2, 2009
    They rarely give additional discounts while you are still under contract. If you want to stay with DTV wait until your contract is up and call again. Their tone improves when you can leave without penalty.
     

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