Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. omartinjordan

    omartinjordan AllStar

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    Mar 25, 2013
    The earliest I can cancel is May 22nd. If I call and tell them to cancel on that date and decide later I just want to keep it can I just cancel the order to cancel?
     
  2. jimmie57

    jimmie57 Hall Of Fame

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    I would not do that. We have seen multiple instances where the service was cut off the same day as the phone call. I would wait.
     
  3. omartinjordan

    omartinjordan AllStar

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    Mar 25, 2013
    That would be fine since they told me I couldn't until May 22nd. I want to make sure when I switch to something else I can have it install and running the same time directv ends.
     
  4. May 4, 2017 #1084 of 2763
    vikefan

    vikefan Legend

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    One week ago i called Directv to see about a few issues. The main one was my genie. I would have to reboot several times a week. The rep said it was there best receiver and she could do nothing for me. So i said cancel service. Was all ready to move on without Directv. Been a customer since 1996. NflSt was the only reason i stayed. The X1 is what I was going to get through cable. Talked with them was all set to pull the trigger. The very next day someone from DTV called and said that they wanted to help me out with the issues that i have had. Saw my bill was high and she gave $54 in credits a month for a year. She also gave me NFLST max at no charge. swapped out my receiver in the basement and sent a tech out to look at my genie. The tech swapped that out for a new genie. I really was amazed that they wanted me to stay that bad. The last few times dealing with them wasnt that great since ATT took over. I figured i was done with them. SO it does feel good after all these years they had my back on this, Great customer service indeed. I excepted their offer without any commitment from my part. I thought for sure they would want at least a 2 year commitment. Happy customer!
     
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  5. glick1

    glick1 New Member

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    Mar 26, 2013
    Been with DTV since 2001. Called today and was offered 15$ for 12 months and no contract extension. This is not like it used to be.
    I will shop around and consider cancelling. Rep also said no Sunday ticket discounts are available at this time.
    What gives???
     
  6. Bill Broderick

    Bill Broderick Icon

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    Long Island
    I don't believe that he gave you accurate information. I called a couple of weeks ago to reduce my service. They ended up offering me a discount that is about triple the amount that I would have saved with the change that I wanted. I then asked if it was too early to cancel the automatic renewal of Sunday Ticket. I was told that it wasn't too early. But, I was then offered an $80 discount on it. I told the CSR that I didn't watch a single game on Sunday Ticket last year and didn't see any reason why that would change this year. So, it didn't matter how much of a discount he could give me. If was anything more than free, it would be a waste of money.

    The discounts may not be what they used to be and they may not be available to everyone. But, there appear to be some discounts available.
     
  7. SledgeHammer

    SledgeHammer Icon

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    Dec 28, 2007
    They are definitely getting stingier.

    I was paying $60/mo for Preferred Xtra + HD + HR24 for one outlet. Then in December it creeped up to $65 then in January it creeped up again to $72. This month it jumped up to $86. Called them today to try to negotiate it down and all I got was a $5 discount. $81 and a change a month. $20 higher then I was paying last year.

    Ridiculous. I can get DISH 200 with a free 4K Hopper 3 for a few bucks less. That's more channels and better hardware. And a 2 yr price lock. And that's just what's advertised on their web site. If I were to call in on the phone, I assume they negotiate the price down a bit further?

    EDIT: Oh yeah, they also tried to convince me that AT&T 100Mbps DSL is faster then Cox 175Mbps... and that AT&T Cell Service is better even though she quoted me $205/mo vs. like $120/mo on T-Mobile. Granted the AT&T is unlimited data and the T-Mobile is only like 2GB a month, but none of us really use mobile for data.
     
  8. omartinjordan

    omartinjordan AllStar

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    Mar 25, 2013
    Same here. I haven't cancelled yet since I still have until November remaining. I would come out pretty far ahead to just cancel it and switch to dish even with the early termination fee. It really makes me mad since I have been with them since 2006 or so. All they told me was the $5 off a month and that once my contract was up they would give me better pricing but couldn't guarantee what that would be.
     
  9. SledgeHammer

    SledgeHammer Icon

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    DISH is definitely cheaper, by a considerable amount and they have better hardware. Hopper 3 vs. HS17. Plus they support OTA. Only issue I'm concerned with on DISH is the limited bandwidth, so not sure how they'll do 4K. DirecTV has the bandwidth, but they aren't doing anything with it as no channels in sight. So I'm not even sure if 4K support is a near term issue. UltraHD players also seem pretty limited. I was looking at getting one and there aren't too many companies making them compared with DVD and BluRay. A few of the big mfrgs dropped out of the market.
     
  10. Jun 2, 2017 #1090 of 2763
    mark40511

    mark40511 Legend

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    Had DirecTV a LONG time - There are 2 of us here and I hardly ever watch DirecTV. Why? Because over the years I've converted all my DVD's and I have them on Plex. I also have Roku and Amazon Fire. and OTA. The DirecTV bill was 103/month. I called last week and they lowered my package to select and gave me some other discount. The savings were 55/month for the next 12 months. Once the 12 months is up, there will be 4 mos left in my contract so not sure what I will do at that point.
     
  11. Jun 3, 2017 #1091 of 2763
    Lodi25

    Lodi25 Legend

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    I've been with Directv for 17 years. I just called in this morning. With the exception of $5 off a month, all my other promotions expired last month. I was told that since I did a Genie upgrade last year, I'm under contract and there wasn't much they could offer me right now. And like others have said, we went over what channel's I watch and to see if I wanted to lower the package. I did learn something interesting, NBCSN is now on the Entertainment package along with FOX Sports 1. As a huge motorsports fan I need both of these channels. I went ahead and just downgraded to Entertainment from Choice. This will save me money too because I won't have to pay the regional Sports fee. Also my half off Showtime promotion expired, he did offer me $5 off Showtime for 6 months in which I did accept the offer because I do need Showtime right now for Twin Peaks.
     
    Last edited: Jun 3, 2017
  12. Jun 3, 2017 #1092 of 2763
    Lodi25

    Lodi25 Legend

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    Update! I decided to go on chat and see if I would have any better luck there. I really did not but they gave me a special phone number with a four digit code to call. I called it and I talked with a 'specialist' about my account. Very nice guy, he told me the same thing about me being under contract for the Genie upgrade I did last year and about how they can't really provide promotional discounts when under contract. However he still was able to help me. I got upgraded to Choice Xtra for 6 months at the price of the Entertainment package, HBO free for 6 months and $5 off for 6 months. Not bad at all, I'm a little bit happier now.
     
  13. Jun 3, 2017 #1093 of 2763
    SledgeHammer

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    It's really CSR roulette in all departments as far as deals are concerned.

    I was paying $60/mo for Preferred Xtra + HD + 1 HR24 and then it crept up to $70 and then $75. I was able to keep it in the low $70's for a few months and then another promo fell off and it shot up to $85.

    I called in retention and they'd only knock off $5/mo to $80 a month. I wasn't really happy with that since I can go Dish or Cox for $65 - $70/mo.

    So I called back a few days later and the guy told me I was under contract til October and to go pound sand.

    Called back a few days later again and they said they would escalate and I would get a call back -- of course, I never did.

    Called back today and hit the CSR jackpot and he was able to match Dish's $65/mo pricing. I was hoping to get it back closer to the $70/mo, so I'm happy :).

    Kinda dumb when they throw the contracts in our faces. My ETF if I cancelled today would be under $100. I would break even right when my contract expires and I wouldn't have to call back for better pricing.

    If your ETF is $200 to $300, that's a different story...
     
  14. Jun 3, 2017 #1094 of 2763
    Brian Hanasky

    Brian Hanasky Godfather

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    Have been evaluating Hulu Live for the past month. I like it but it's missing AMC and for the wife it's missing Logo. Had already evaluated Sling. Dropped Directv to lowest package (under contract until September) and signed up for Sling Blue plus DVR. Come September I'm probably done with Directv. Can't stand paying outrageous fees any longer. HD charge in 2017 is stupid.
     
  15. Jun 4, 2017 #1095 of 2763
    Lodi25

    Lodi25 Legend

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    Jun 23, 2009
    It's just weird how within 2 hours I got downgraded then upgraded after speaking with a different person. When my new promotions expire after December 1st I will only have 4 months left on my contract. Hopefully by then I'll start getting better offers and promotions.
     
  16. Jun 4, 2017 #1096 of 2763
    SledgeHammer

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    From my experience, every person at DirecTV will tell you something different, no matter what its about. You can ask 7 direcTV employees what color the sky is and you'll get 15 different answers.

    My suggestion is to go to Dish's website and price out your build... if its considerably cheaper then DirecTVs pricing, you can use that as leverage. Exactly what I did... "So I'm wondering why Dish's offer is $15/mo less then what you guys are charging me? I understand I'm under contract, but at $15/mo, even if I pay the ETF, I'll still come out ahead" and the guy couldn't really argue with that logic. It was the 3rd time I called though :), so you have to be willing to put in a bit of effort.

    Another argument I've used in the past was that I had other AT&T services before and have cancelled all of them due to the crazy pricing... land line $42/mo w/ no long distance vs. $15/mo on Cox with unlimited long distance. $205/mo cell service vs. $110 on T-Mobile.

    AT&T & DirecTV really need to come down to earth with their pricing... but they do understand that a lot of folks aren't willing to negotiate or don't know that you can.

    I've pointed out to probably 5 co-workers that ISPs and TV providers negotiate a lot and told them how much I cut my bills by and only 1 of them did the same thing lol... go figure.
     
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  17. Jun 5, 2017 #1097 of 2763
    Bill Broderick

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    Long Island
    A couple of weeks ago, I called to change my package from Premier to either Ultimate or Xtra plus the movie channels (I don't remember which). Essentially, I was getting rid of the Sports Pack and would save about $10 per month. Instead, they offered me $27 in bill credits for the next 6 months.
     
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  18. Jul 6, 2017 #1098 of 2763
    poppo

    poppo Hall Of Fame

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    My $5 off HBO for 6 months expired and I am on month 7 of $10 off my bill. I called today about HBO and they said they had no promotion right for HBO, but would take another $10 off my bill for 12 months. I said ok and then she said when she added that, it popped up the $5 off for HBO for 6 months again, and Showtime for free for 4 months (without having to call to cancel). Seemed like a no brainer. FWIW, I still have about a year left on my 2 year commitment after upgrading so I will take what I can get.
     
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  19. Jul 7, 2017 #1099 of 2763
    steve053

    steve053 Godfather

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    I switched back to DirecTv about 10 years ago and am currently out of contract. I called and asked if there were any promotions running. The agent started with $25 off if I switch to AT&T unlimited cell, then asked if I was a move lover and offered free HBO/Cinimax for 3 months. After declining both offers she gave me $30 off per month for twelve months. Pretty quick and easy call.
     
  20. Jul 7, 2017 #1100 of 2763
    flipenout

    flipenout New Member

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    Jul 27, 2011
    Is anyone calling Att for discounts? Or are you only calling Directv? I combined my Directv with Att and i always get Att now. Should i try and talk to Directv? Every call i make they switch me to Att
     

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