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Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. wrj

    wrj Legend

    Nov 23, 2006
    How can I get nothing (actually $10 for 12), streatordogs09 get the same thing, yet ACR_Ted gets $30 off for 12 months? I called twice last week and got the same $10 off yet mkretired and rainydave got huge discounts. Could it be that I combined my AT&T Internet, phone, and DTV all into one bill? Is that sensible?
  2. planeluvr

    planeluvr New Member

    Jul 30, 2011
    Called regular number last week and was only offered $40 off xtra package. Customer since H and HU cards. Declined and set up cancellation for 8/10. Called 8/11 (866-284-2816) and wanted to know if a credit had posted and the csr offered me this if I would stay:

    Xtra package
    1 year contract, keeping my current equipment (1 TV)
    $200 GC
    Sunday Ticket Max 2017
    HBO, Cinemax, Starz, Encore, Showtime for 3 months
    $50 plus tax

    I stayed.
  3. specialkd24

    specialkd24 Cool Member

    Oct 13, 2009
    What time of day do you all call that seems to give you the best results?
  4. TheRatPatrol

    TheRatPatrol Hall Of Fame

    Oct 1, 2003
    Phoenix, AZ
    I called on a Monday during the day.
  5. specialkd24

    specialkd24 Cool Member

    Oct 13, 2009
    Just called the retention number (5:30 CT on a Monday)

    Been a customer since 2008. Xtra package. Last equipment upgrade was to HR34 in Jan./Feb. 2012. Been out of contract 3.5 years. No current credits on my account (10 for 12, etc. had expired months ago). Had called the main number a few times back in the spring with no luck. So everything was in my favor.

    $50 off a month for 12 months.
    Free Sunday Ticket
    Free Genie 2 and 2 4K mini clients.
    2-year contract.

    He said free HBO for 6 months at first, but after I was put on hold, said that it wasn't allowed with that $50 credit on my plan. Which is fine with me, as I don't watch a lot of movies with a 2-year old.

    Got exactly what I wanted. Bill goes from $140 to $90.
  6. mb32

    mb32 New Member

    I have been a customer for about 15 years. I paid in the $70-80 neighborhood for Choice Extra Classic and Showtime, with two tv's, for years. Three years ago the monthly cost started creeping up on a monthly basis. It got up to about $130 within a couple months and then around $150 this past year. I called a couple times a year and didn't get any real offers - maybe $10 off for six months, or three months of another movie channel. Finally called again a few weeks ago intent on getting some significant savings or cancelling. I didn't get any spectacular offers so I cancelled. I think the date was 7/28. Since then, absolutely no calls or emails with any retention offers.
  7. streatordogs09

    streatordogs09 Cool Member

    Sep 19, 2009
    I just finally got my parents a good offer. 50 off for 12 months, Free Sunday Ticket, and HBO free for 6 months. Took about 5 tries, did this on chat. Just a 1 year commitment.

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