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Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.
Did you call retention or speak to a regular CSR?
Called June 2013, 2 Year Contract Up in August. Told Rep I was thinking about switching to Comcast. Got 20$ off for 12 months (Brought bill down to about 73) and also got free Genie Upgrade no cost.
I was on a HR20. So obviously this is a big upgrade for me...
In my case I called the regular CSR and got the first $15 rebate for 12 months and the additional $10 discount. Then I was transferred to someone else and was offered the other discounts, equipment, install, etc. My bill is a mess this month. $650 something of charges and the same amount of credits all over the place! I expected it but looking forward to a cleaner bill next month.
I just called to remove Cinemax channels as I don't watch it anymore, As they removed it I kindly ask for any discounts for any other premium channel's (preferably Starz channel's) which of course they came with Starz/Showtime for $12.99 which it wasn't what I was aiming for as I can get that online as well, Then they gave me $10 credit for 6 months with the premium channel's for $12.99 which it will pay for itself minus the $3 bucks, So that takes me to $41 in bill credits and my bill will go down to $71 after removing the premium channel's of course after 30 days. Keep in mind that all I was looking for is discount premiums and removing one I already had.
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Called today. Subscriber since '08. Out of contract since '10. Got $25 off for 6 months and $15 off for 12 months. Also used my protection plan upgrade and got a free Genie.
My annual commitment expires in three weeks. I had a CSR tell me that any new programming credits would require that I give up my legacy Total Choice package and upgrade to a standard package for an additional $3.50 per month.
Is this a new policy or did I have a CSR try to squeeze additional revenue from me?
I've been a customer since July 2010. Currently have a standard DVR (HR22 I think) with the Premiere Package. I called in, said cancel at the prompt and said I wanted to check on deals for Sunday Ticket and cancel if nothing can be done. He offered me 6 payments of $29.99/mon for the standard package or keep my current renewal priceof $34.79/mon for 6 months and get the ST Max upgrade free. I asked if they could do better and he offered me $15/mon for 12 months off my regular bill, another $10/mon off my regular bill, $10/mon off for 6 months for HBO and Cinemax, and $5/mon off for 6 months for auto-bill pay (I'm already enrolled in ABP). He then went back to the Sunday Ticket price and I asked if I could get the standard ST but include the red zone channel for the $29.99 payments, and he said yes. I also upgraded to the Genie for free.
In the end I got Sunday Ticket Max for $180, free Genie, and $40 off my monthly bill for 6 months, and another $25 off my bill for another 6 months. All in all, pretty good. This ended up being a better deal this year than what I got last year when I called to get ST reduced.
I was on the phone for about 20 minutes.
Customer for 13 years. Found out you really need to look at your bill closely. Switched from grandfathered Total Choice to Premier package 13 months ago. They were still charging me $11.00 per month for the sports package which should be included as part of the Premier package. They are giving me credit for the "mistake". I thought they owed my more in way of an apology. The customer service rep wouldnt do anything so I asked for the Retention Dept. I was off-contract. The Retention rep gave me NFL Sunday ticket free for this year and a $20. per month discount on my bill in exchange for a 1 yr commitment. She also would have given me a free Genie update, but I didnt want it.
I recently received some discounts, which required a one-year commitment.
There's one thing I didn't think to ask at the time though: what's the minimum package required to meet the commitment? Assuming that nothing about the minimum package was mentioned (it wasn't), can I downgrade from Choice to Entertainment and still maintain my commitment?
I know I can call and find out, but I'd rather not do that if somebody here knows the answer pretty confidently.
I called to try and get a deal on NFL ST. The front line CSR couldn't do hardly anything, but suggested I try the promotions dept and transferred me. They offered NFL ST free, Red Zone free, $20 Credit for 12 months and $15 credit for 15 months. Which over the 15 month term term was nearly $700 credits. Sweet! Just had to agree to the 1 yr commitment, which only actually extended my commitment 5 months. The front line CSR mentioned that you can call the regular number and just say promotions to go directly to that dept.
I saw a DirecTV promo at my work where I would get $10/off for 12 months, so I called in to get it. They said I couldn't get that one as it was for new customers only, so they would give me one for $15/off for 12 months instead .
Completed my annual ST call a few hours ago (2 "cancels" at the auto-menu's). I didn't verify that I reached Retentions but I had to have, considering what they gave me.
- Non-SWM SL5 install since '08, with 1 HR23 and 1 H22
- DTV customer since '99, good standing. Autopay, Premium pkg.
- 1 current credit on acct prior to today's phone call; free HD for 24 mo
I received at the 1st phone call:
- Free ST Max
- $20 general monthy discount for 12 mo
- $15 general monthy discount for 15 mo
- $10 Sports Pkg discount for 6 mo
- 50% discount for the "Startz" movie channel pkg for 12 mo
- $5 discount SHO/HBO/CIN movie channel pkg for 6 mo
- No 1-Yr commitment required like last year.
- I originally asked about the basic ST (not Max) and the Rep said there weren't any discounts for that pkg. He volunteered the ST Max/free deal and the other discounts.
Free offer for a Genie upgrade. I think he said it's the HR44 but not positive about that part, could be an HR34.
I emailed them so I have a record. Got some $$ off for the next 12 months, no commitment. For those that are concerned, yes I feel entitled and thanks. lol
Which email address did you use?
I didn't ask for anything, But I did drop my Protection plan and went to Choice package.
So we'll see if they call like they always do and offer me free premiums.
Just the "Contact Us" on the website.
I suspect that, in recent months, DIRECTV has been employing a shift in its profit-making strategy and that the shift involves placing a reduced emphasis on acquisition of new customers (at a cost of about $900 per customer) and placing an increased emphasis on retaining the customers that it already has. And the many posts in this thread would seem to support that suspicion.
In my case, I had about $25 worth of monthly bill credits that expired a couple of months ago. I made a call in the hope of renewing those credits. With very minimal effort on my part, I was offered the following:
-$35 worth of monthly credits for 12 months
-an additional $8 per month of credits for 3 months
-an additonal one time $30 credit
-free Starz for 6 months
-free NFL Sunday Ticket for the upcoming season
-free Red Zone for the upcoming season
-a free upgrade to an HR44 with professional installation at no charge.
The result of the offer is that my monthly bill is reduced from about $125 to about $80 for 3 months and to about $90 for the following 9 months and I have the bonus of the free Starz, Sunday Ticket, and Red Zone, which I otherwise would have had no interest in getting if there had been additonal cost involved. The HR44 upgrade and Sunday Ticket did require a new contractual commitment, but, had I passed on those, the offer would have still given me the billing credits without a contractual commitment.
I'm sure that what is being offered to customers varies depending on account status, and I have been a DIRECTV customer since 1994 with an excellent account history, but the reports here from others would seem to support the thought that DIRECTV, in fact, is placing a greater empahasis on reducing churn in their existing customer base.
wow! you guys are so lucky directv does this ,as far as i know verizon fios doesnt even come close to offering goodies like this This is one thing i miss about directv ,they really try to keep you happy,once(when i was a customer) i called directv because i was having greakups on my signal after we solved the problem the csr offered me HBOand cinemax free for 3 months without me even asking for anything! Heck after my 1st contract was up verizon wouldnt give me a break on nba league pass ,but they did have a $360.00 visa card for renewing my contract,I mainly took it because it was time to empty my septic tank. so verizon only makes good offers when your contracts up.
Just called in, spoke to a very nice rep. Got NFLST+RZ free, Free Showtime 4mos, Free Starz 6mos, $10/mo 12 months HD credit, $15/mo 15 months Package Discount. All for a 1yr commitment.
Been with DirecTV since 1999.
Got NFLST Max for free last year.
My bill is about $95 a month.
Just called, rep offered to reduce bill to $48 a month, said they can't give NFLST free 2 years in a row but offered it for $37 a month for 4 months ($148, so half off?)
So my monthly bill will be $85 for 4 months, then $48 after that (half off).
He did not mention about extending my contract (it expires this month).
He asked if I was interested in Genie but I'm happy with my old HR20, so I declined.
I think I did OK.
Here's what it says now:
NFL SUNDAY TICKET MAX 2013 HD - Charge
CHOICE XTRA CLASSIC - $20/12moBasePkg
CHOICE XTRA CLASSIC - $15/15moBasePkg
Advanced Receiver-HD - 12moFreeHDExist
NFL SUNDAY TICKET MAX 2013 - Charge
To Our Valued Customer - Charge