Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Sep 8, 2017 #1241 of 2220

    codespy Sorry Bears Fans! DBSTalk Club

    Mar 29, 2006
    I had credits end last month, tried chat....I already had STMax deal completed last Feb. I was able to get $50 loyalty credit rep said would be for a year, but looks on my account that it may only be for one month.

    I asked about deals on another C61K but he had none for me. He gave me to his supervisor, but didn't have any offers. I then asked if he had any programming credits to offset cost of box and truck roll. He came back 5 minutes later and said cost waived on C61K and truck roll. They are coming tomorrow. Didn't have to do too much work, I stayed pleasant, complimented them along the way, and was grateful to get anything for no charge......thanks DirecTV. I'm not going anywhere.....
  2. bobdigi

    bobdigi New Member

    Jul 10, 2014
    My $50 credit for 12 months just ran out. Called and spoke to retention and they were able to offer me $30 off for 12 months, but they also threw in Sunday Ticket Max for free and HBO for 6 months at no cost. I had to sign a 12 month agreement. Pretty satisfied with the call.
  3. energyx

    energyx Cool Member

    Aug 8, 2011
    I got the same offer until I actually canceled. Called me back the next day and offered $54/mo off for 12 mos, then $50 for second year and free ST Max. 12 month contract. If you're willing to pull the trigger and actually cancel, they will call you back with better offers.
  4. tonyoci

    tonyoci Legend

    Oct 14, 2006
    I just called. I have been a customer for 20 years, on a lower level plan. Bill is around $120 with Genie and remotes etc. I am seriously considering canceling but worth the call anyway. I called the number provided. Explained nicely that I am considering canceling but wanted to know what discounts I could get. Very nice lady, I was patient, she was patient. Ended up with $45 off per month for 12 months + 4 months Showtime, no contract. It was $35 at first, then I asked if there was more and got the extra $10.

    Good enough for now and with no contract I can switch anytime anyway.
  5. AacidusX

    AacidusX AllStar

    Apr 3, 2007
    I haven't been on this forum for years, but thought I would chime in from my 1 hour call with retention (800-824-9077).
    My bill is $180+ a month for 3 HD DVR receivers.

    This is my current grandfathered pkg that I got to keep:
    Choice Xtra Classic (207+ channels)
    HD Extra Pack
    NFL Sunday Ticket MAX (I didn't know I had this for free)
    EN Espanol
    Regional Sports

    So I got connected, she asked what programming my household watched, fibbed and said no sports which I shouldn't have done, haha.
    After probing all my add-ons, she offered me the Entertainment Pkg which is $65 a month for existing customers, with the added $25 credit for 12 months and $7 off HBO for 6 months. My bill would have been brought down to $110 after taxes she said.
    I was still a little hesitant since I was looking for the magical number of $100 or less, plus with switching packages, I would've lost Boomerang, Cooking and other sports channels. I told her about the magical number since she asked what price range I was looking for.
    I then mentioned to her that I was looking around and said I was at the checkout page for Dish which currently offered: Free HD, 3 HD DVR receivers, free Amazon Echo Dot, and HBO free for 12 months; all for $69!

    She started looking at everything that was available to me, long story short to not bore anyone... I ended up with the following on top of my grandfathered stuff:
    $60 credit x 12 months
    $20 credit x 12 months
    $7 HBO credit x 6 months
    50% ($2.50) off HD Extra Pack x 3 months
    STARZ $6.99 - added this for the heck of it for the family
    Showtime free x 4 months (auto cancel)
    Cinemax free x 6 months (auto cancel)

    I asked last minute about equipment upgrades and what would be offered to me, since she mentioned earlier in the conversation that I pay $7.99 for the protection plan and am allowed free upgrades every 2 years (I was already aware of this via the DTV website). After some bouncing, she asked what I was looking for, so I asked what would the 4K HD DVR receiver cost me (I've been out of the loop for a while so didn't know the proper name). In the end I bit the bullet for 24 months:
    Genie HD DVR - free
    Genie Mini x 2 - free
    $10 HD credit x 24 months
    $10 DVR credit x 24 months
    $3 Whole Home DVR credit x 24 months - I could've sworn this was free when I was in the BETA a few years back via this website.

    In the end, I will be paying about $70+ for 1 year. I can't complain, though I would've saved more if I had chosen the Entertainment pkg.
    She mentioned since I got a Genie, an installer needs to come by. I future dated to 2nd week of October since I will need time to record a lot of shows via the component connections of my current equipment.

    Hope this helps anyone.. Oh! I've been with them since 2001 and she offered Uverse for an additional $25 off for life. PASS!
    jimmie57 likes this.
  6. wrj

    wrj Legend

    Nov 23, 2006
    I worked out incentives with DTV's Loyalty rep about a week ago. I was satisfied with the deal (but had issues which I stated in a prior post). But today, I received an email from AT&T spelling out my new bill with the discounts. What got my attention though is the email referred to me a "New Customer". I've been with DTV since 2006. Then I read the bottom of the email and it said I was now under an agreement for the next 24 months. I never agreed to that when I talked to the Loyalty group. I called them back and explained the situation. They told me I'm only under agreement for the next 12 months (not 24 months) which is how long my discounts live. I hope the rep is correct. I had real trouble trying to get my point across to the rep. My frustration continues with DTV.
  7. c_l_phillips72

    c_l_phillips72 Member

    Jul 16, 2017
    Yeah, I would tell them they need to send something that states you're in a contract for just 12 months. They can spout whatever ******** they want to and get away with lying to everyone, unless there's proof of their lies. I record every conversation I have with DirecTv because they've lied to me too many times to count.

    Sent from my iPhone using Tapatalk
  8. mgwhammy

    mgwhammy New Member

    Jul 8, 2016
    Like everyone else I wanted Sunday Ticket on the cheap, but I'm not much of a wheeler-dealer and don't have the nards to threaten cancellation (or the desire to face the wrath of the other three people in my household if I went through with it!!!) I tried the regular line earlier this week and got squat, other than an offer to upgrade with the Genie 2 and earn a 24 month contract. I called the direct retention line from above (800-824-9077) today, played honest that I wanted to get ST at a price point that wouldn't break my monthly bank, and got the 99.96 Max offer many here got along with a $5/12 month credit. My net bill only increases $20 for 4 months, and with the $60 credit I can tell myself that annualized I got the Max for $40. Not free but I'm fine with it, and most importantly the wife is OK with it too. Far better than last year - my last contract year with no leverage - where I got Max for $31 over 6 months after credits were applied. I also really can't complain about the deal today since I already get the $25 off per month and the free HBO package ($17.99) from ATT.
  9. stususs

    stususs Cool Member

    Dec 16, 2005
    I called 800-824-9077, and I was directly connected to a person in the Loyalty Department. I confirmed that I was not under contract. I asked about available NFL offers and available credits to my account. I was offered free Sunday Ticket and Max for $25. When I asked if that was the $25 for 4 months MAX offer, I was told it was a one-time payment of $25, that was all.

    I like the Red Zone channel, and I agreed to pay the approximately $1.56 per week for the remaining 16 weeks of the NFL season.

    I am currently in month 2 of a 12 month, $20 per month offer. I am currently in month 2 of a 12 month, $5 per month offer for automatic payment on my bill. I am currently in month 5 of a 6 month, $10 per month credit for the Sports pack. A $10 per month credit recently expired. So, I asked why other customers have been offered $50 per month in credits. The representative explained that those customers had not previously received credits, but I had too long of a history of credits and would not be awarded any additional credits. I was invited to call back after the Sports pack credit expired, but no promises were made.
  10. YOLOdactyl

    YOLOdactyl New Member

    Sep 17, 2017
    Called the 800-824-9077.

    Got ST Max for $16 for 6 months. ($96)
    $50 credit for 12 months with new 12 month agreement. Cannot go below Premier package :eek:. Cancellation is $25 per month left on agreement.

    I am still on my new customer 2 year agreement, which will expire in April. Also, I'm currently on the last month of 6 months of $33 of credits off of premier ($7 per movie channel set, and $5 off of Sports Pack). Neither of these seemed to be a factor in the discounts.
  11. jcmwwe

    jcmwwe Mentor

    Jul 29, 2009
    Hi when u call the 800-824-9077 number is the any special PIN number that u have to put in? Anything special to tell or ask to get the discounts? Thanks. Have a great day.
  12. YOLOdactyl

    YOLOdactyl New Member

    Sep 17, 2017
    I just straight up said I want a deal on Sunday Ticket Max.

    Had to verify my phone on the account (which I was calling from), and my name. Also, because of the 12 month agreement to get the $50 p/mo credit, they had to transfer me to somebody who did the same thing and asked if I understood the terms. Total call time, 15 minutes, 2 seconds.

    You can always call back if you don't like what you get, or legitimately cancel. I call all services every six months and threaten to cancel/downgrade services.

    You gotta be in the right mindset. Always be polite and personable, but a slight mix of don't care & a-hole. Look at your bill first, do it when nobody else is home. You gotta treat them as if it's business. That is all you are to them. :D
  13. jcmwwe

    jcmwwe Mentor

    Jul 29, 2009
    So just call 800-824-9077, there is no PIN number to have to put in after u call that? Thanks.
  14. dtv757

    dtv757 Icon

    Jun 3, 2006
    i have been a D* customer since 2001 and they have always been extremely friendly with promos and discounts. I think i posted this but i called 2 months ago and got NFL ST MAX For $99 and $10 credit for 12 months so NFL is basically free + HBO free for 6 months
  15. WB4CS

    WB4CS Active Member

    Dec 12, 2013
    Huntsville, AL
    Been a (current) customer since 2013. (Was a customer when DTV first launched for several years but canceled and came back in 2013.)

    Called two weeks ago and asked for customer retention. Said I was canceling because I don't watch much TV, was paying over $100/mo for the "cheapest" package, and I planned to switch over to DTV Now streaming for $35/mo.

    Was offered the following to stay:

    • $55/mo off for 12 months (Select package)
    • HBO, Showtime, Cinemax free for 6 months without auto-renewal (Don't have to call and cancel or get charged)
    • Sports Pack free for 6 months without auto-renewal
    • NFL Sunday Ticket free
    Total bill went down from $116/mo to $38+tax.

    I'll stay another year for that price :)
    Last edited: Sep 18, 2017
  16. PHL

    PHL Legend

    Jul 15, 2004
    I don't see how the $55/mo drops your bill from $116 to $38. I presume you also downgraded your programming? Does the $38 include equipment fees as well?
  17. Lyncher101

    Lyncher101 New Member

    Sep 5, 2017
    Well... been just about 3 weeks since I cancelled DTV after being a customer in good standing since 1997. I've sent back all the equipment in the provided box (that was too small...)
    On the outside of the box was the 'please don't go offer' literature. Standard year 1 discount, price goes up year 2..blah blah blah. The fine print with all the bs about added fees for DVR, taxes, equipment etc. Into the trash that went, out the door the equipment box went. I then received a pretty much identical mailer yesterday pitching the same stuff. As I was sitting there watching all the channels that I had been watching on DTV, but now through VUE, it really started to sink in: How stupid the current business model is at DTV. AT&T are out of their minds if they don't think the masses are waking up to the scam that is traditional satellite and cable. Over the top is the future and the future is now. I was REALLY hesitant to cut ties with DTV because I feared the OTP technology was not where it needed to be yet. In all honesty, I can't tell the difference in PQ between VUE (via Fire TV) and DTV. VUE has the DVR, all the channels my family watches and offers 5 streams per account. One price. No added BS. No haggling. Pick a package, add sports and movies if you want, done. No contracts, no rain fade, no complaints. Bottom line, if you have decent bandwidth with no data cap, try one of the over the top services. They all have free trials. You may be pleasantly surprised at the quality and definitely love the money you will save.
  18. WB4CS

    WB4CS Active Member

    Dec 12, 2013
    Huntsville, AL
    I already had the Select plan, and I was subscribing to HBO, which I'm now getting free for 6 months. I'm basically just paying for the equipment and other fees for 12 months. The discount is $55/mo off the total amount of the bill. I was told that if I moved to a higher package, I'd still get a monthly discount for 12 months, but the amount of the discount would be less.

    Previous Bill:

    Select Programming............$54/mo
    Multiple TVs (2)(first free)... $7/mo
    Adv. Receiver Fee............... $25/mo
    Protection Plan................... $8/mo
    HBO.................................. $18/mo
    Total (minus tax)................ $112/mo

    New Bill:

    (Same programming and fees).. $112/mo
    Remove HBO.......................... -$18/mo
    Discount................................ -$55/mo
    New Monthly total................... $39/mo
  19. TogasPoon

    TogasPoon AllStar

    May 23, 2007
    I'm under contract for another 16 months so I didn't expect much. First I found out what my ETF would be and was surprised it was only $160 (I thought it would be double).

    I basically told the agent that in order to stay I'd need them to keep my bill the same (a 12 month $50 credit just ended) and that I wanted the Red Zone channel too. I expected them to tell me to piss off and then I was going to cancel. They countered with a few minor credits and ST Max for ~$200. I declined and told them to set my cancel date a few weeks from today. At this point she talked to her supervisor and came back with a $40 credit for 12 months and a $10 credit for 12 months plus ST for free (no max). They wanted a 12 month commitment in exchange but since I'm still under contract for another 16 months it made no difference. I verified that it didn't extend my contract and accepted. Looks like another year with DTV.
  20. skew

    skew Cool Member

    Jan 23, 2008
    I just got off the phone with them. They gave me $50 off a month for 12 months last year my 12 months are up I called for the same reason for trying to cancel last year their dvr only has 100 timers I can switch for 1/2 price and 16 tuners instead of 5. I gave them a chance no new ground breaking equipment or updates in the last year. When I called they gave me 2 options $10 off a month for 2 years or what date would you like to set as turn off date. So I hung up went to dish setup install for sat and not looking back. You can tell at&t is in charge now!

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