Direct dial number was great, THANKS! I usually don't have a problem getting to retention (loyalty... whatever) but that number was slick. Since the Deathstar takeover, I've really been having a hard time getting them to work with me for much more than $5 or $10. I waited until my last $5 credit ran out, and then tried again today. I have Choice Xtra Classic with no add ons, ever. No ST, nothing. Subscriber since 2008. Today I was able to get $45/mo for 12 months, with 12 month commitment. I was pleased by this, as DirecTV is my preferred method for service!