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Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. njohn2121

    njohn2121 Cool Member

    34
    4
    Mar 25, 2010
    Iowa
    Direct dial number was great, THANKS! I usually don't have a problem getting to retention (loyalty... whatever) but that number was slick. Since the Deathstar takeover, I've really been having a hard time getting them to work with me for much more than $5 or $10. I waited until my last $5 credit ran out, and then tried again today. I have Choice Xtra Classic with no add ons, ever. No ST, nothing. Subscriber since 2008.

    Today I was able to get $45/mo for 12 months, with 12 month commitment. I was pleased by this, as DirecTV is my preferred method for service!
     
  2. codespy

    codespy Go Pack Go!! DBSTalk Club

    1,132
    50
    Mar 29, 2006
    Wisconsin
    Yea- It takes you right to a live person now and not through the automated system at all. In the past I had trouble at times getting to Retention. Very happy with the recent change here at AT&T! Last 4 times I've called, same results. A live retention CSR right away.
     
  3. bnwrx

    bnwrx Icon

    1,114
    38
    Dec 29, 2007
    colorado,...
    You're mileage may vary.......
    Called the direct number....asked if there were any discounts available for CenterIce and HDExtra. Rep noticed we had the NFL Max for $99 offer already.....stated she had not seen that before and added what a great savings it was and it amounts to a $300 savings. No discounts for CenterIce. A $10/12 month credit was added to make HDExtra free for a year. Guess we'll just pay the going rate for CenterIce. She did not see anything about a Freeview for CenterIce, Said to try back later and see if any discounts are available for the hockey package.
    Nice to have a direct phone number now.
     
  4. Oct 2, 2017 #1264 of 1274
    etexlady

    etexlady AllStar

    71
    3
    Oct 21, 2007
    I called the direct line number and got a very nice and polite agent. I've been a DTV customer for 10 years on the Premier Package + HD Extra Pack + Regional Sports Pack for all of that time. My total monthly cost with one Genie, one HD DVR and one mini is over $200. I'm out of contract and have not had any discounts that I can recall. The best offer I was given was $35 off for 12 months. When I did not immediately jump on that the agent recommended I drop down to the Ultimate Package + HBO ($7 discount for 12 months) with a price of $129. Add in the cost of the HD Extra Pack and the Sports Package plus the equipment cost and it's not much better than the $35 off the Premier. I told him I had to think about it. Disappointed.
     
  5. Oct 6, 2017 #1265 of 1274
    PHL

    PHL Legend

    172
    4
    Jul 15, 2004
    Called again last night. Was previously offered 25/month credit with no commitment. This time, I was offered 40/month with a 12 month commitment. Although I was seriously considering switching to Dish in order to get the Hopper 3, I decided that switching was too much of a pain in the rear, so I accepted the Retention offer. It wasn't necessarily the best deal around, but I'm sufficiently satisfied. In 9-10 months, I'll begin to reevaluate the situation again.

    I have the Choice plan with no premiums. D* customer for about 13 years continuously.
     
  6. Oct 6, 2017 #1266 of 1274
    mccarthymac

    mccarthymac New Member

    5
    0
    Oct 19, 2016
    Indiana
    I currently have credits of $55/mo. with a commitment through August, 2018. I recently talked to Retention on another matter, and they offered an upgrade to HS-17 or HR54 with a 2 yr. commitment (I currently have an HR44 and HR20). I would like to get 4k for my LG OLED, but my concern is losing bargaining power when my current credits expire. The agent said hardware and programming credits are separate, and that I would be able to negotiate new credits when mine expire. Anyone have success negotiating while under contract?
     
  7. Oct 7, 2017 #1267 of 1274
    PHL

    PHL Legend

    172
    4
    Jul 15, 2004
    I was also told that I could upgrade in the future even though I'm in the 12 month commitment period. I'm interested in switching to the HS17, but I'm not sure yet if I want to commit to 2 years.
     
  8. Oct 7, 2017 #1268 of 1274
    peelpub94

    peelpub94 New Member

    18
    4
    Jun 14, 2007
    Long Island
    Customer since 1999. Got the $35/m off for 12 months with 1yr commitment. Got $9/m off of NHL CI. AS well as Sunday Ticket + Max for free.
     
  9. Oct 8, 2017 #1269 of 1274
    r028806

    r028806 Mentor

    74
    0
    Mar 12, 2010
    Please call back ans ask for the Loyalty Group. You may be speaking with agents who handle billing/Premium Channels. Every account is unique and may or may not have offers available.
     
  10. DrZ

    DrZ Godfather

    392
    3
    Nov 13, 2006
    I called 800-824-9077 the other day and got $50 0ff per month for a year,$7 off HBO for 6 months and free Sunday ticket and Showtime for 6 months. I did have to go back under contract for a year but it works for me.
     
  11. Wyannuzzi

    Wyannuzzi Cool Member

    64
    0
    Feb 11, 2012
    Shavertown PA
    Have the below discounts:

    $10.00 Sports pack (10 of 10)
    $7.00 Starz (3/6)
    $5.00 HBO (3/6)
    $5.00 Showtime (3/6)
    $5.00 Cinemax (3/6)
    $20.00 for 12 months (5/12)

    Called retention directly to see if they could reinstate the $10.00 for Sports Pack. They said yes and also offered an additional $55.00 off per month for 1 year if I commit for 1 year. Immediately took offer.
     
  12. codespy

    codespy Go Pack Go!! DBSTalk Club

    1,132
    50
    Mar 29, 2006
    Wisconsin
    I had issues getting another C61K scheduled to get installed (several times I was told they would call within 72 hours to schedule installation, but I never received a call, and online scheduling option was down for weeks). Every next time I called in to explain the recurring same problem, they gave me programming discounts and other stuff. The last guy was funny. He said I'm giving you $30/mth for 12 months, but it comes with 1 year commitment. However, you're already out 2 more years because of the new client, and the max commit is 2 years not 3 years, so you get the discount basically with no additional commitment. I accepted!
     
  13. mini1

    mini1 Icon

    897
    2
    Jan 25, 2004
    I came off a $15/m credit 2 cycles ago and called in 4 times on various numbers posted in this thread. I could not get them to budge. I called into the 800-824-9077 (no phone tree!) and CSR picked up 1st ring asking how they could help with a retention issue. I explained the need for a price reduction and they said how about a $15 no contract credit for 12 cycles on top of the $35/m offer I already have bringing the total to $50/m. I tried to negotiate up to $20 but no success. I don't want new equipment or NFL channels so there is nothing more to take.
     
  14. Brian Hanasky

    Brian Hanasky Godfather

    435
    20
    Feb 22, 2008
    After downgrading packages a couple of times during the last year I finally reduced my Directv cost. Cancelled Sunday after being with Directv since 2004. For the past couple of months I had been using Sling tv (blue) plus Hulu (no commercials but not Live). Sling blue with the "4 extra pack" and DVR is $44 a month with taxes. They don't charge for HD and give me the color part of the picture for free too. This setup gives me all I need. Is it perfect? No but I'm happy. DVR is only 50 hours but with almost all network shows being on Hulu next day I don't need to DVR primetime content.

    When I called to cancel a very nice lady asked me why and I explained that the cost (for me) no longer equaled the value. I was fed up with fees and price increases every year. She offered me a decent size discount ($55) off a month but that came with a year commitment which I declined. Directv has been turned off since Sunday night. Haven't missed it yet. Don't expect I will.
     
    242424 likes this.

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