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Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Aug 21, 2013 #141 of 1361

    graffixx Mentor

    Apr 25, 2007
    Customer since 1999 on Total Choice pkg, 2 HD DVR, 1 HD receiver. Was paying $77.11 (incl tax).

    Had to upgrade to Xtra since she was not able to give more discounts on the grandfathered pkg
    $20/mo credit for 12 months
    $10/mo HD credit for 12 months
    12 months commitment
    $30 one time credit
    4 free months of Showtime
  2. Aug 21, 2013 #142 of 1361

    242424 AllStar

    Mar 22, 2012
    This sound familiar?

    1 person likes this.
  3. Aug 21, 2013 #143 of 1361

    slacker_x Mentor

    Oct 9, 2007
    I was just under my 2 year commitment and always wanted the Genie Mini's for the other TV's in my house so I could pause live TV and they gave me two mini's for free, $15/month loyalty discount and $10/month DVR discount both for a year. I did have to agree to extend my agreement with them for 2 years but I don't see me leaving DirecTV anytime soon as my only choice is Comcast who has never honored any agreement I've had with them.
  4. Aug 21, 2013 #144 of 1361

    j_al23@ymail.com New Member

    Aug 18, 2013
    Mapleton, Ut
    I called about Pac-12 network and the CSR said they are still in negotiations. I was like well I might just have to change providers. He's said well I can give you $15off/month for 12months. Then he said he could give me free HD for a year. So $25off/month for a year. Then I was still skeptical so he said he would give me NFL Sunday ticket for free this year. Then he said I could get a free Genie upgrade and free installation. So I ordered a Genie and Genie mini for free and free installation. Hopefully I get the HR44 in Utah (Provo). He then offered me 3 months of DVR service for free.
  5. Aug 22, 2013 #145 of 1361

    paulman182 Hall Of Fame

    Aug 4, 2006
    I didn't do so well with my call. I told the nice, US-based CSR that I might have to cancel Sunday Ticket because my bill was too high and wanted to know if she could help me with any discounts. (I've got Premiere, protection plan, and five DVRs.)

    She ended up giving me $20 off per month for six months.

    Should I call back? I said "Cancel Sunday Ticket" at the prompts.
  6. Aug 22, 2013 #146 of 1361

    peds48 Genius.

    Jan 10, 2008
    Maybe, but you might be "on the hook" since you already took the offer given.
  7. Aug 22, 2013 #147 of 1361

    lilydog10 Cool Member

    Oct 25, 2010
    Hardly ever visit, but I saw this thread and gave it a shot. I came to see if anyone else's guide was suddenly repopulating with data for no apparent reason. I have a lot of "To Be Determined" spaces on mine and I didn't reset my DVR. One thing led to another and I stumbled into this thread.

    I am a longtime sub (since 2000, well pretty long) and had not done much of late other than adding two TIVO DVRs (my wife wanted them, one in the living room and one in the bedroom). I use an HR24 for my programming in the living room.

    Anyway my contract runs in January. We have Premier package.

    For extending my contract to 8/2014 ( a year from today) we got:

    $35 a month off base package (separate $15 and $20 credit plans combined)
    $10 a month off for HD-DVR fee (we still pay the TIVO fee of course)
    Free NFLST for 2013-2014 season (a complete surprise to me).

    Hardware-wise, we can also get a free upgrade to Genie with two Genie Minis (we have 3 TVs but one is just using an OTA antenna for HD local channels in guest room). My wife is so wedded to the damn TIVO UI that she's not interested. Her view? What if the one box goes bad, we have no other options? Guess that is a good point, if it happens during the Super Bowl or something. We also have HBOGo, Amazon Prime Video (sux), NetFlix and Hulu+, so no lack of programming options.

    Some day, my view is we dump satellite and cable (ugh, never again on the latter) and go with Roku and Aero, assuming it passes legal muster (and improves its DVR option). I was a bit perturbed with DTV in its early HD-DVR days (the Rupert Murdoch era) but for the past 4-5 years, very good service, no hassles. But still, having to beg for credits when your bill approaches the $180 per month mark is sort of a pain. And seeing the OTA HD picture of locals on my guest bedroom TV makes the whole cable/sat scenario seem overly expensive (I mean having to pay for all those channels we never watch).

    I get it, programming cost money. But NetFlix original programming is pretty good, and Hulu is following suit. Going to be an interesting future, for sure.
  8. Aug 22, 2013 #148 of 1361

    flexpackman AllStar

    Sep 29, 2007
    Customer since 1996

    I have a grandfathered Premier account, Regional Sports Package, and HD Extra Pack.

    I have subscribed to NFL Sunday Ticket every year since it started with the exception of one year.

    I make sure I pay my bill on time, but do not use AutoPay.

    About 10 years ago after reading about all the "negotiating", I call about this time every year (NFLST time) and make sure I get to Retention.

    I simply ask "Is their anyway you can help me lower my bill". The normal response is "Let me see what I can do for you", followed by excessive keyboard noise.

    Looking back on my statements from those years (Yes I keep PDF copies) I have always gotten no less than $280 a year of credits. Many times, I am given several different options for discounts and have to take quick notes to see what saves more and is best for my programming.

    There is always some type of discount program code on the statement as shown in the first line. This is what I "negotiated" this year.

    Keep Valued Customer - $0.00 $0.00
    Red Zone Channel 2013 HD - $0.00 $0.00
    Advanced Receiver-HD - 12moFreeHDExist ($10.00) ($0.70)
    PREMIER - $10/6mosSPORTS ($10.00) ($0.70)
    PREMIER - $20/12moBasePkg ($20.00) ($1.40)

    So this year I have $449.40 in discounts that will be credited to my account (taxes shown also) and the Red Zone Channel for free. I am paying regular price on NFLST this year. It seems that I am in the every other year free cycle on that.

    It's like the saying "You miss a 100% of the shots you never take". If you never ask, your never going to get a discount.....

    P.S. To share a great example of never asking for a discount or negotiating. About 20 years ago, I had a co-worker tell another and myself that she had just put a $500 deposit down on a new car. After discussing the car and asking about the price, we realized she had paid Full Sticker Price for it! She was about 22 and apparently never had been "coached" about car purchasing and pricing. The other co-worker was so mad that he called the dealership and gave them an earful. They said "tough luck". He said she wouldn't complete the deal. They said she wouldn't get her deposit back. He said fine, as they would lose more from not selling the car to her and he would help her purchase the same car at a different dealership and still save her more money than the deposit in any event. They said come back with her and "we'll work something out". That something was about $1800 off the price of the new car....
  9. Aug 24, 2013 #149 of 1361

    hockeykid New Member

    Dec 11, 2010
    Customer since 94. $105 a month. Called up just to say I was looking at bundle deals from my local cable company and wanted to know if Directv could bundle internet and phone with DTV. The CSR says doesn't have anyone in my area to bundle internet with. She starts offering me discounts to stay with Directv
    $15off/month for 12months.
    $10 off/month for HD free for a year.
    $5 off/month for having autopay and online statements for 3 months.
    Also offered NFL Sunday ticket for free this year.
    Brought bill down to $75 a month, and then $80 after 3 months.

    Turned down all offers, as I'm still looking to get a better bundle deal even if it's with Dish. Dish says they can do internet/phone/TV for $94 a month (currently I'm paying $185 for all 3). DTV made sure to let me know to call back before I switch and they will see what they can do to keep me.
  10. Aug 24, 2013 #150 of 1361

    ilikehd2011 Cool Member

    Apr 2, 2011
    Just over my 2 year contract. Called about my contract & how I can lower my bill.
    $105.00 before tax. Also on autopay. SWM Dish.
    Was offered a new customer contract.

    NFL SUNDAY TICKET 2013 HD - Charge $0.00
    Starz - ENCORE Themes HD - Charge $0.00 $0.00
    NFL SUNDAY TICKET 2013 - Charge $0.00 $0.00
    Programming Agreement - Charge $0.00 $0.00
    CHOICE XTRA CLASSIC - $20/12mos/Agree ($20.00)
    CHOICE XTRA CLASSIC - $15/15moBasePkg ($15.00)
    To Our Valued Customer - Charge $0.00 $0.00

    Genie HD DVR Free 1 Free
    DIRECTV® Genie Receiver Condition
    Delivery and Handling - $19.95 Free
    Tax $0.00
    Order Total $0.00

    Also got Starz - Encore free for 6 months.
    Received my Genie today HR44-500.(drop shipped) I'm a happy camper.
  11. Aug 24, 2013 #151 of 1361

    AntAltMike Hall Of Fame

    Nov 20, 2004
  12. Aug 24, 2013 #152 of 1361

    spummerr Mentor

    May 1, 2004
    Wow!! You people are lucky!!

    I'm a several year customer, Have the 2nd to the top package. Called to ask about upgrading from a HD receiver to a HD DVR receiver. Could I get one at no cost--

    Direct tv wouldn't budge. She said I could buy it, & it would cost a extra $7 a month for DVR service! I wasn't happy.

    I'm looking at going to Dish just for the first year savings. Also looking at getting a Magnavox dvd recorder
  13. Aug 25, 2013 #153 of 1361

    acostapimps Hall Of Famer

    Nov 5, 2011
    With the sub lost this past quarter, I can see why their giving out credits and free ST.

    Sent from my iPad using DBSTalk mobile app
  14. Aug 26, 2013 #154 of 1361

    bumeister New Member

    Jun 23, 2009
    The only discount they gave me was to extend the $10/month credit for another 12 months, they did not offer me anything in the way of discounts off my base package. But I'm not anywhere close to the end of my agreement, so maybe that's why.

    OTOH they did give me a whole slew of free short-term programming, which I am happy about but my wife (who hates hates hates television) is not. She'd rather have a monthly credit.

    Showtime free 3 months
    Starz free 6 months
    HD Extra Pack free 3 months
    NFL Sunday Ticket free
    1 person likes this.
  15. Aug 27, 2013 #155 of 1361

    oliversmall New Member

    Jul 13, 2013
    Thanks everyone for your comments. I compiled the feedback I got here and other forums.

    Highlights of my research:
    • On average, customers were able to reduce their bill by $22/month.
    • Calls with DirecTV took between 5 and 20 minutes
    • Customers who were not able to reduce their bill fell into two catagories: They were either in their first 6 months of using the service, or they had a history of paying bills late.
    • Customers who had been with DirecTV for 5+ years had the greatest success, with an average savings of $26/month.
    • For each $10 in premium services they had (HBO, Showtime, etc.) customers were able to save on average an additional $1/month.
    Here's a link detailing the results and my overall recommendations for negotiating with DirecTV: http://haggleroo.com/pages/negotiating-your-bill-tips-and-tricks-directv-comcast
    1 person likes this.
  16. Aug 27, 2013 #156 of 1361

    grecorj Legend

    Jan 20, 2008
    Got another $5/mo for 6 months b/c of HBO signal failure on Sunday night.
  17. Aug 27, 2013 #157 of 1361

    damondlt New Member

    Feb 27, 2006
    I called up Directv to drop my Cinemax package because I added HBO to my already subscribed Starz package for Boardwalk Empire season and they Gave me a $15 credit for 6 months if I kept all 3.
    So $24 for HBO, Starz and Cinemax
    Nice deal I wasn't expecting. :righton:
  18. Aug 27, 2013 #158 of 1361

    joshjr Hall Of Fame

    Aug 2, 2008
    NE Oklahoma
    I was gonna say that they should of had a 2 for 1 offer for Max and HBO combined.
  19. Aug 27, 2013 #159 of 1361

    damondlt New Member

    Feb 27, 2006
    2 for 1 is only 3 months and its only $11.01 credit not $15
  20. Aug 27, 2013 #160 of 1361

    kakster Mentor

    Feb 9, 2007
    long time customer with 6 dvrs current bill 180/mo, out of contract

    free sunday ticket + red zone (agreed to 12 month contract with directv)
    free HD 12 months
    another 20/mo discount on premium programming for 6 months

    new bill for next 6 mo = 155/mo

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