Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. energyx

    energyx Cool Member

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    Aug 8, 2011
    Philo fills the gap with the exception of NHL. Those two services give you the most complete list of channels and DVR function included. Yes, it's two apps, but people figure out what is where pretty quickly.
     
    armchair likes this.
  2. Dec 8, 2018 #1602 of 2464
    PHL

    PHL Legend

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    Jul 15, 2004
    Since I haven't been successful at getting a good Retention offer, I will be suspending service and switching to YouTubeTV for a month and most likely canceling DirecTV after that.

    Anyone know if the "winback" offers require a contract extension? If so, I doubt that any winback discount would be very compelling.
     
  3. Dec 8, 2018 #1603 of 2464
    DR2420

    DR2420 New Member

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    Jun 12, 2012
    Michigan
    To my understanding, as long as you still have the equipment, it comes with a 1 year commitment.
     
  4. Dec 8, 2018 #1604 of 2464
    armchair

    armchair Hall Of Fame

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    Jul 27, 2009
    ^^^This was the case with me^^^ 12 months.

    Calling back after cancelling DirecTV should get you connected to reconnections dept. I waited 2 weeks but really was only calling to inquire about returning equipment. They do have better offers and credits than retention.

    Sent from my PH-1 using Tapatalk
     
  5. cdh8585

    cdh8585 New Member

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    Oct 19, 2018
    Just got DTV installed two weeks ago but have had multiple issues so they keep giving me credits and free add ons. How’d I do?

    DIRECTV XTRA (all included) - $117.00
    HBO, Starz, Showtime, Cinemax and Sports Pack - $61.99
    TV Access Fee - $7.00
    TV Access Fee - $7.00
    TV Access Fee - $7.00
    Regional Sports Fee - $6.64
    MOVIES EXTRA PACK - $4.99

    Promotions/Discounts:

    $4.99 off Movies Extra Pack for 3 Months -$4.99
    $5 Off for 12 Months ($60 Value) Loyalty Offer -$5.00
    Programming Dispute $10 off for 1 mo ($10 Value) -$10.00
    $13.25 off NFL SUNDAY TICKET MAX for 4 months -$13.25
    $13.99 off Sports for 6 months -$13.99
    $53.99 off HBO, Starz, Showtime, Cinemax 3 months -$48.00
    all included $57 off for 12 months -$57.00

    TV Total - $59.39​
     
  6. Getteau

    Getteau Icon

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    Dec 19, 2007
    Houston
    I called the 800-824-9077 number because my 6 month free HBO offer expired a few days ago. They wouldn't renew that one early when I called a few weeks ago to get a $50/month credit added back to my account. At the time, they suggested I call back after the HBO offer expired to see if they could add any movie packages back to the account. They didn't have any specials for me on the movie side, but she said I was eligible for a new $60/month for 12 months discount. So with the new $60 and the $50 that went back on the account a few weeks ago, I'm saving $110/month now. I had a long-standing offer to get the sports pack free for 6 months, so I finally took them up on that offer so the wife could watch the out of market college basketball games. She also mentioned that I have a bunch of new credits lined up for when these two expire next year. I'm on the Xtra package and have had this account with DTV since 2001. So maybe they are starting to loosen up again.

    I also have a second account that has already been transition to AT&T and she couldn't do anything with that one. She transferred me over to AT&T and while the guy couldn't add any additional discounts to that account, he was able to get me 3 months of HBO, Starz and Showtime for free. Downside to those is they don't auto-cancel like they do with the old DTV promotions. So I have to call back in a few months to manually remove them.

    Who knows, maybe they have some behind the scenes Christmas offers that are popping up. That or they added in some new discounts because of the bill increases.
     
  7. lenjack

    lenjack Cool Member

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    Nov 14, 2006
    1. I have 3 hd receivers (1 is a genie), and premier programming. Was just under $100 with tax till August when discounts went south. Had agreement for $131 which they reneged on. Next bill will be $199 with tax. Retention says best they can do is $165 with tax, or call again before 12/28. This stinks for 22 year customer. What should I do? Any ideas? What's best time to call them back?
     
  8. armchair

    armchair Hall Of Fame

    1,259
    7
    Jul 27, 2009
    I don't think there's a long term solution to this, based on my experience. You may cancel and call before returning equipment and get 12 months at a much lower rate with no long term commitment if you still have equipment and use same equipment.

    But if I'm not mistaken, they expect you go back to regular inflated rates after 12 months. But you shouldn't get a 24 month agreement. As nice as this sounds, it may be kicking the cancellation can down the road. Cancellation may inevitable.

    They told me 12 but didn't commit me to it. I'm finding the offer was compromised because they labeled 2 discounts with same description though they admit one was a DVR service discount and the other was a hardware lease fee discount. I've asked for escalation review multiple times but most months my bill is either 25 or 10 error because they only credit one discount of the two. There is 3rd discount that's much larger but only 12 months. The two in discrepancy are supposed to stay on my account as long as I don't upgrade equipment. But Directv billing wants to limit at $10 or $25, not $35 combined. Why? Because DirecTV escalations willingly switches the discount from one to the other while not honoring both or combining into 1 discount to fix it longer term. And since I've caught on to what they're doing, they think they can just deny the $25 credit indefinately.

    This was originally setup by reconnections team and I cancelled multiple times and even started a BBB complaint to get AT&T office of the president to fix it. But since it was fixed just once and not adjusted as needed and promised, the multiple one time credits granted by retention dept are beginning to add up to reverse my patronage rating with DirecTV, regarding future discounts.

    They've given me an extra measures number to call to possibly remedy but I see BBB complaint as another avenue to remedy this monthly redress of my billing. 7 months to go; after the free movie channels and free NFLST ticket are used up, maybe my impatience compels me to cancel instead. This is why I see cancellation as inevitable but YMMV. And maybe my example can learned from.

    I did go into this with the thought that this cannot be sustained but DirecTV is beginning to show me to the door. I can take a hint.

    Sent from my PH-1 using Tapatalk
     
    Last edited: Jan 3, 2019
  9. lenjack

    lenjack Cool Member

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    Nov 14, 2006
    Seems things are getting worse since AT&T got involved.
     
    DJSGP and BGLeduc like this.
  10. reubenray

    reubenray Godfather

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    Jun 26, 2002
    I think that anyone that had prior experience with AT&T knew this would happen.
     
  11. vfourmax

    vfourmax New Member

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    Dec 22, 2018
    New member here,
    I have been a DTV user for 20 years with the exception of a 2 year hiatus to dish about 14 years ago.

    First CSR tier call to get discount for a bill that had edged up out of control was worthless so I was going to drop the service, I had figured with AT&T having anything to do with it that it would not be an improvement to say the least.

    I was transferred and went through the call with Retention and the they gave me a decent deal and cut my bill in half for the next 12 months and we were 6 days into my billing cycle. They started my discounts on the date I called and sent me a "current" pro rated bill which I paid. Everything was lovely.

    I received my next DTV bill for the following normal billing cycle and it showed a past due amount of the difference between the first regular bill and what I had paid for the pro rated bill retention sent and I had paid. I figured it was a mistake and would be easy to rectify.

    I called back and spent over 3 hours on the phone and went through 3 reps and 2 supervisors which one of the supervisors hung up on me.

    Their reasoning was the discounts could not take effect until the following billing cycle but none could answer why the discounts showed the start dates that they did and if that was the case why DTV had sent me a pro rated bill to pay. If what they said was true I would never have received the pro rated bill which showed on my account and matched the amount I paid.
    The last person I talked to said it was all plain on my account but an earlier supervisor had kicked it up the ladder and she could not fix the account and a "boss" would call me back within 2-3 days to rectify the situation.

    Two weeks later I had heard back from no one. Then I get an e-mail stating my account was late and in 3 days would incur late fees and be subject to disconnection.

    Went on chat and got the same responses from the rep of discounts cannot start mid billing cycle but still no answers then why was I sent the pro rated bill?
    Went through one rep and then a supervisor which ended up giving me a direct number and a pin to retention.

    Called that and after going through it all the rep said they could not help me needed billing, she transferred me and again got the cannot start in the middle of the month deal. I finally just told her as I had told several others before if the rep in retention was not supposed to do that that was not my problem, I agreed to the offer that was given which included the pro rated bill which was sent exactly as promised by the retention rep in the original phone call and paid that bill as I agreed to do and DTV could not come and change the terms a month later.

    It was not about the amount of money but the principle of they tried to change the game a month later and say it was my responsibility and the past due charge was legit. She finally did credit my account for the disputed back amount which I did not owe. I did receive an e-mail verifying the credit had been issued to my account. It only took going through 9 people and about 5+ hours of my tome to rectify something that should not have taken 5 minutes.

    I do not plan to continue with DTV after these discounts expire. I was afraid of exactly this type of treatment to thee customers as AT&T is well known as not being a customer friendly company with very poor customer service.

    My experience is run Forest run as customer service is nothing as it was prior to the current ownership.
     
  12. Phil T

    Phil T Well-Known Member DBSTalk Club

    2,462
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    Mar 25, 2002
    Littleton,...
    Be prepared for the same bs when you cancel. I was billed for service after I canceled. I spent about 5 hours on the phone trying to get it corrected. They play a game of switching you from one department to another. After 5 months of no communication, thinking they fixed it, I was turned over to collections. I had been a customer for 14 years on autopay. It took letters to AT&T legal, BBB and State Attorney Generals office to get a refund. AT&T will never see a penny from me again.
     
  13. vfourmax

    vfourmax New Member

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    Dec 22, 2018
    For that very reason I do nothing using an automatic recurring monthly bill payment.
    Just like what I just went through if my bill had of been on auto pay I probably never would have seen that bogus past due amount credited.

    I had dealings with AT&T years ago with phone service and they have always been an arrogant company to deal with and think that the customers cannot survive without the service they offer.
     
  14. Phil T

    Phil T Well-Known Member DBSTalk Club

    2,462
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    Mar 25, 2002
    Littleton,...
    Auto pay was not the issue. After I canceled, DirecTV sent me a Visa card refund for the overcharge. Then AT&T sent me a paper bill for the amount of the Visa card. AT&T said they already paid DirecTV so I owed them. I told them it was a internal billing issue and I would not pay for service after my cancellation date. They suggested I use the Visa card DirecTV sent me to pay them. I said no. They then turned me over to collections when I refused to pay.

    The right hand does not know what the left is doing. AT&T ruined a once great service, DirecTV.

    My understanding is now everyone is being transitioned to AT&T billing. I also saw that AT&T will not pro rate service anymore after cancellation. Just another example of their arrogant company culture.
     
  15. reubenray

    reubenray Godfather

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    Jun 26, 2002
    Would cancelling out of autopay prior to cancelling service solve this issue?
     
  16. jimmie57

    jimmie57 Hall Of Fame

    9,868
    805
    Jun 26, 2010
    Texas City, TX
    When I make changes / ask for discounts I always do it on the day before the next bill is due. When we pay it is paying for the next month, not what we had last month.
    I think that would be the closest thing to stop this madness in billing that is a known issue with AT&T.
     
  17. vfourmax

    vfourmax New Member

    11
    6
    Dec 22, 2018
    In the past the situation like I had with the pro rated bill being sent was normal, it does seem now that with AT&T that going forward that practice will be going away. I do not have a problem if they do away with it and make any changes made during a current billing cycle not take place until the next billing cycle starts.

    The question with that practice is say if you add HBO mid billing cycle, will they give you that channel free for the rest of the current billing cycle and start your charge for it on the next bill or will they not activate the channel until the first day of the next billing cycle?

    I would be willing to bet that any changes that add charges for the company will still be charged for the full amount of days regardless of a customers billing date.

    So is this double standard of the customer does not get credits until a new billing cycle starts but the company charges for the full time for a new or change of service that favors the company at the date of the change something the customers should be accepting of?

    I can say that for myself I have already made the decision that once the current discounts have run their course I do not plan on remaining a DTV customer.

    I do not like to deal with a company that has bad customer service or is arrogant towards its customers if I can avoid it. I feared this when I heard AT&T was taking over and yeas my first dealing with customer service issues since they took over has proven to me anyway that my fears were correct.

    Will spend the next months checking out OTA dvr's and looking for a streaming service that offers what I watch. I have been paying attention to my viewing habits and probably 75% of the time I am watching channels available for free ota.

    I will no longer suggest DTV as a good company to consider for tv service from my experience with the new AT&T customer service policies.
     
  18. Phil T

    Phil T Well-Known Member DBSTalk Club

    2,462
    68
    Mar 25, 2002
    Littleton,...
    I feel sad for the people who have been good customers for years who get caught in this bs. I also hope customers wake up to what a slime ball company/culture this is. No reason to reward a company for these actions. I was driven to satellite tv because of this type of attitude by cable. I am back with Comcast after 22 years and honestly have had zero issues with billing or service. I enjoy my Tivo’s with Comcast but know a day is coming when cost vs value will probably drive me to OTA. I have a Bolt VOX that will work with OTA when I am ready.
     
  19. PCampbell

    PCampbell Icon

    1,657
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    Nov 18, 2006
    If you live in a big city me OTA is the only way to go, the cost is way to high for what you get from pay TV
     
  20. reubenray

    reubenray Godfather

    992
    48
    Jun 26, 2002
    Instead of reading through 81 pages again could someone post the number to call to try for discounts? My discounts run out next month and I want to hit them quick. I do remember it is suggested to call in the middle of the week after 11 AM.
     

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