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Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.
AT&T Retention Number 877-999-1083
We recently dropped from Premier to Choice. Previously we were getting Movies Extra Pack for $2.50/month vs the regular $5. This promo expires in a month or so. Anyone know if DTV allows this discount to Choice as well? Thanks
Were you drinking the Kool-aid again last night?
If you account is still with DTV, it's 800-824-9077. That will take you directly to retention without any menu prompts. It's actually a little unnerving because the phone rings and someone answers it directly.
Wow it’s a shame to hear how bad AT&T is steering this company. I have to wonder what would it be like if they were not allowed to purchase DirecTV? Was the previous CEO and CTO looking for a way out? I wonder what they are up to these days. Wasn’t the previous CEO working for Pepsi before DirecTV? I guess they are able to retire in style. The CTO was a very smart guy from what I remember.
Enjoying their golden parachutes in their Beverly Hills mansions watching the Pac 12 Network and the Dodgers on Time Warner cable.
I just completed my second year of getting the Xtra package for $48.01 total. Both times I canceled with the full intent of cutting the cord as I had set up an antenna in my attic and prepared everything for shipping back only to receive a call with an offer I couldn't refuse. Well, I've called to cancel again before my billing period without the discounts starts tomorrow and so far no offer was made from the initial representative nor has there been a call from someone in retention. To be honest, I'm ready to give cord cutting a shot especially since I already pay for Prime, Netflix, and got the $1/month Hulu offer, not to mention my $93 antenna up in the attic doing nothing.
I have really liked Directv the past six years, but I've been spoiled with $48 billing and I doubt if they would do such an offer again. But if they do, I would definitely be back.
My $55 discounts run out this month. I have contacted Dish to see what they cost. I got mail from them last week that included a $300 gift card. I plan on giving Directv a call next week to see what discount they will give me. Having the HR44 loose half of my recordings again is really pushing me to Dish.
Was getting half off all movie channels for 6 months - it ran out so I called to cancel 2 of them. They gave me the same 6 month deal. Easy 20 minute call.
"1-866-586-4990 is the direct to retention number."
I know you think I'm like the others before...
I have received three different phone numbers.
If you have just a DIRECTV account, call 800-824-9077. That's what I used for DIRECTV and got someone directly with retention.
Sorry that sure would be confusing, I'm just giving you the number that worked best for me and a poster on here "Chris" posted.
Through that number, I've received 4 free tech visits in the past few weeks, a free/owned drop shipped thr22-100 that field techs and other agents pretended didn't exist to replace a sd tivo that will no longer work come Aprilish. Also a 4k genie mini, a drop shipped/owned hr24 to replace a hr21 that tech support wanted to swap out for the same model. As well over $100+ in discounts off my service. In addition I received, a proactive offer of $30 off my bill for the next 12 months; after the current $30 loyalty credit wears off in two months.
Which one of these numbers will guarantee I will get to talk to someone from the United States?
Probably all of them , If you call during USA daylight business hours Monday thru Friday.
You can tell if your account is DirecTV or AT&T by:
Did you get an email notifying you of the change ?
Do you now have a different / new account number ? Mine was changed about a month ago. That is why the number I listed says AT&T #.
I am still Directv, but I believe they are getting ready to change it to AT&T.
Then see post # 1635