Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. reubenray

    reubenray Godfather

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    I called the 800-824-9077 number and it was answered on the first ring, by a Southern talking man. He stated that he was with the Loyalty department. He had a discount offer of only $5 for 12 months. I guess I will get Dish installed next week.
     
  2. Jan 1, 2019 #1642 of 1906
    skizer

    skizer AllStar

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    Called today to see about sending a receiver back and asked the very nice woman on the phone if my account had any credits available....she said I could get $35 off for 12 months and also 4 months of free showtime.

    Crazy thing is , I was given $50 off / 12mo back in July...and have a couple of other $5 credits.

    I now have nearly $100 a month in credits!!!
     
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  3. Jan 2, 2019 #1643 of 1906
    Esch84

    Esch84 New Member

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    I'm just curious, what number did you call? Also, how long have you been a customer and what package do you have?

    The reason I ask is because after I get denied additional discounts, they tell me those two factors above have an effect on what's available. I suppose 10+ years and the Xtra package isn't good enough for the deep discounts. Oh well.
     
  4. Jan 2, 2019 #1644 of 1906
    omartinjordan

    omartinjordan AllStar

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    I called the att number since my account had changed and once again all I was offered was $5 a month. I have the choice package with 3 tvs. Bill is $135 a month. Been a customer since 2006 but that's about to change. I'm going to go ahead and schedule a dish network install and cancel directv before the next bilong cycle. I would think trying to get close to what they offer would be better than losing the customer all together but I guess not.
     
  5. Jan 2, 2019 #1645 of 1906
    skizer

    skizer AllStar

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    Just called the # on the att website. 800-228-2020. I wasn’t really calling to try a get a discount so didn’t call any sort of retention #. Just wanted to turn off a receiver and send it back.

    I’ve been a customer since 2009...have no premiums other than MLB EI most years (but not last year) and per the website I have the Xtra Standard package.
     
  6. Jan 2, 2019 #1646 of 1906
    compnurd

    compnurd Hall Of Fame

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    Try chatting also. You just never know who or what you are going to get. I called in August to cancel Sunday Ticket and they did it without blinking. Called back 5 min later to look for a deal on it and the dude gave me it for free. He then proceeded to ask if I wanted 50 off for a year. A one time 20 dollar credit HBO half off for a year and Starz showtime free for 6 months. I said sure why not lol
     
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  7. Jan 3, 2019 #1647 of 1906
    omartinjordan

    omartinjordan AllStar

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    I tried the chat in a last ditch effort. Told them I really didn't want to switch since I'd been a customer since 2006 but I needed to be closer to watch Dish was offering. Looking to stay close to $100. Managed to get $43 off a month for 12 months with no commitment. I did get a copy of the chat transcript just in case. Puts me at $91.21 plus taxes for 12 months. Really glad I didn't have to do the switch.
     
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  8. Jan 3, 2019 #1648 of 1906
    scottchez

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    Any one know if this is for real? Is it just for new customers?
    Do you really get a $300 Visa?
    The pricing on it looks like it is frm years ago if you look at regular pricing so I am thinking it is fake.
    The phone number does not look like an ATT or Directv number.

    I would be a new customer.
    Best Offer - Deal
     
  9. Jan 3, 2019 #1649 of 1906
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    It would be difficult to fake it and have it on the DIRECTV website.
     
  10. Jan 3, 2019 #1650 of 1906
    Araxen

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    I called tonight initially to the Directv Retention number and then he transferred me over to AT&T Retention. I was on the phone awhile, but it's 8pm my time so I figured I would be on hold awhile. I told him Dish was offering $90 per month, and I was just looking to renew my $50 credit that just had expired. He offered me $60 off for 1 year which I took. 30 minutes of my life to get $60 knocked off my bill which with the credit brings me down to just under $90.
     
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  11. Jan 4, 2019 #1651 of 1906
    Microphone

    Microphone AllStar

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    WOW......WOW

    So I looked at what my new bill will be with Directv after the rate increase this month and compared it with with Xfinity who is hounding me to switch to one of their Triple Plays. I'm aware of a lot of perils of moving to Xfinity. My internet and basic cable is with them. They want to toss full blown TV (with all premiums, I only have Showtime) and my landline altogether. I would be saving almost $90 a month (just got a revised quote for the next 2 years), let's call it $1000 annually.

    The differences I notice?
    Less HD channels---But they have the HD's I care about. Their NHL CI HD is in beta, but I could try and stream NHL.TV. Same with MLB EI. I'd rather just hop on to the satellite or cable as opposed to going through a few apps and have the ability to flip between games quicker, but on this day I think I can adjust. When I posted earlier, yesterday I think, I wasn't in this mood!!

    Genie vs. X1 DVR. Twice the space on the Genie, but we've never gone below using 40%. I think I can live with that.

    Overall PQ. I'm hearing all these compression stories, but my brother-in-law and neighbors pictures, when I went to play with their systems, looks pretty darn sharp.

    There's probably more, but I'm running out of time here at the moment.

    The WOW at the beginning??? Got a nice gentlemen on the retention line about half an hour ago. Thanked me for my 23 years of being a TV and Mobile customer. Asked me if I wanted to schedule a disconnection after he had me on hold for 15 minutes, saying "no discounts were available."

    I asked could they meet halfway, with a $40 or $50 discount over 12 months, that i wanted to stay. He said no.

    I keep trying to remind myself that I get what I pay for and that I hear some horror stories about Xfinity. I also know that Directv is hardly perfect in many ways (my "missing" programs in my DVR list for one), but being familiar with them, I have a bias. Knock on wood, my brother-in-law and neighbor haven't had anything bad to say on Xfinity except their service is too expensive. Mine won't be for two years and a lot is going to change in this industry by the time the Spring of 2021 comes around.

    I guess people like me type this because we want to stay, otherwise I'd have pulled the trigger several months ago. I was just waiting for the CSR roulette to go my way.

    Nothing. Maybe I should match the Directv apathy.

    Fire away at me if you'd like.
     
  12. Jan 4, 2019 #1652 of 1906
    lparsons21

    lparsons21 Hall Of Fame

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    I made the switch to Mediacom cable about a year and a half ago. Though I was switching from Dish, the reasons were pretty much the same as you give.

    I get 200/20 internet and nearly every channel they have, including all the premiums for $172 all taxes and fees included. That will go up $20 this coming April.

    I use my own TiVo equipment which costs me $99/year, so total monthly about $180.

    PQ and channel selection is a bit different but I’m missing no channels I would watch, so that isn’t an issue.

    To compare I just looked at D* and it would be about $120/mont as a new customer for one tv, so a bit higher with 2 more TVs the first year and then jump up about $70 to $190 in the 2nd year.

    So 2nd year D*, or E* plus my $100/month internet would cost me more than I’m paying now even at the full retail of cable.

    The benjamins do the talking!


    Sent from my iPad using Tapatalk Pro
     
  13. Jan 4, 2019 #1653 of 1906
    Microphone

    Microphone AllStar

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    LParsons, thanks for your reply. I realize I can get 5-10 different answers and what ifs on this. I'm just really happy with Directv, but for almost apples for apples on the product (we haven't discussed customer service for example, yet), the $1000 makes this decision hard.

    If if it were up to $500 more I'd scream and probably stay. But geez this is a lot of Bejamins, as you said.
     
  14. Jan 4, 2019 #1654 of 1906
    lparsons21

    lparsons21 Hall Of Fame

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    Yeah, those Benjamin’s can talk real loud!
    I was perfectly happy with Dish but was getting concerned about how much it was costing. I had just moved into a newly constructed home in a subdivision that had just gotten cable buried. While I had people in doing some things I wanted before the move in happened, a Mediacom rep came to the door and told me he could save me money. He do and left with contract in hand. Haven’t regretted it at all, though I do miss the Hopper 3.


    Sent from my iPad using Tapatalk Pro
     
  15. Jan 4, 2019 #1655 of 1906
    dtv757

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    I will never switch to cable video .
    I'll take TELCO video :)

    But never cable video

    My friend compared Cox and D* on same TV and Cox was micro lock city , basketball was unwatchable

    D* wins in PQ hands down

    Sent from my mobile device using Tapatalk
     
  16. Jan 4, 2019 #1656 of 1906
    Microphone

    Microphone AllStar

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    What I saw with my neighbor and Xfinity the other night was different, but who's to say down the road that our Comcast friends don't knock the PQ down. Thanks for the input DTV757.
     
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  17. Jan 4, 2019 #1657 of 1906
    Microphone

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    Yeah from what I understand that's quite a DVR. My Genie has been fine except for the missing programs issued that has dragged and dragged and ....dragged. Again, another thing I'm weighing.
     
  18. Jan 4, 2019 #1658 of 1906
    dtv757

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    Comcast is in the middle of compressing all. Channels to 720p

    Sent from my mobile device using Tapatalk
     
  19. Jan 4, 2019 #1659 of 1906
    armchair

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    To the ones considering a switch, have you thought about just suspending DirecTV and try how it goes without it? This is useful to try services that aren't contractual.

    I did this for trials with streaming TV services, myself. No bill, no equipment to return, just a timeout or freeze. I even discovered that discounts promised didn't expire. Not sure if clock runs while suspended. I cancelled prior to suspension ending and got reconnections to give me better offers and discounts but had to cancel the old ones and also cancel DirecTV service and try again because they were there mucking up my offers. Silly stuff caused me to cancel numerous times to get the reconnections offers without legacy stuff getting in the way. Ultimately, it took correspondence through BBB dispute to get everything promised. Maybe it wouldn't have happened if the legacy and discounts weren't there before cancelling but that would have inflated my last bill. Any way, glad the end is in sight on those issues.

    I came back for 12 months after the suspension, cancellations and got the incentives from reconnections to summarize the cloudiness.

    My genie is an HR54-500 and since the last update around mid November, IIRC, no hidden recordings. They're never truly missing are they? You've likely read others posts about the re-sort trick to reveal hidden recordings. Press 0 on the remote twice while list is open; they may appear. It's been that or a soft power down to standby only and powering back on or just reviewing record history, prior to last update, to find hidden recordings. I can't recall doing this but maybe it's the re-sorting that's become second nature?

    Hidden recordings were mostly happening to long sporting events that were still recording, in-progress. But I can't recall the last I had to do anything so show them in list.

    Sent from my PH-1 using Tapatalk
     
  20. Jan 5, 2019 #1660 of 1906
    tpayne105

    tpayne105 Legend

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    I tried calling the 800-824-9077, got a nice representative but they offered me NOTHING. No promotions, No offers...said none were available.

    I will try again later
     

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