Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Jan 5, 2019 #1661 of 1906
    Microphone

    Microphone AllStar

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    Keep trying. I'm 0 for some crazy amount (6?) since the summer of '18. Unless you include half price Cinemax for a few months.
     
  2. Jan 6, 2019 #1662 of 1906
    gphvid

    gphvid Godfather

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    Thousand...
    ATT has way too much debt so they are apparently cutting off any deals in Retention. Pity, because the deals do keep subscribers. But then ATT's CEO is quoted as saying he thinks subscriber growth will flourish even with price hikes. I beg to differ...
     
  3. Jan 6, 2019 #1663 of 1906
    compnurd

    compnurd Hall Of Fame

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    They aren’t cutting off any deals. If you take 5 min to read this thread there are plenty of deals going around
     
  4. Jan 6, 2019 #1664 of 1906
    dtv757

    dtv757 Icon

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    I think I wrote this

    Called 12/30 to turn off showtime and they gave me

    HBO, max, Starz free for 6 months

    But again promos vary per account .
    (19 year customer )


    Sent from my mobile device using Tapatalk
     
  5. Jan 6, 2019 #1665 of 1906
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Perhaps this thread should become an annual thread. The deals offered in 2013 when the thread began should not be expected today.

    While there are recent reports (2018) of good discounts ($50-$60 off per month) there are also reports of people getting nothing. In addition to the "good customer / bad customer" aspect, 2018 brought mass conversions from DIRECTV to AT&T based accounts. Having an AT&T account has also reportedly affected discounts.

    You are right in saying that it would be wrong to say discounts for existing customers are totally gone. But it does appear that they are harder to get.
     
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  6. Jan 6, 2019 #1666 of 1906
    compnurd

    compnurd Hall Of Fame

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    I dont think it has gotten harder to get.. We dont know all of the details of everyone not getting one. I suspect there may be a few people with discounts already calling to get more thinking they should get service for basically nothing... There is a long running thread on slickdeals also of people getting discounts when calling in
     
  7. Jan 6, 2019 #1667 of 1906
    Microphone

    Microphone AllStar

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    They always ask me at the beginning of the conversation if there is a number they can call or text me back with important information about my AT&T/Directv account and they ask me if it is an AT&T cell phone. Seems since that question has been asked over the last year (and I have an AT&T cell, for now) the deals have been shut down, for me. I'm a low data user and may take a flyer on Xfinity mobile on the equally in this area strong Verizon network. Been with AT&T/Cingular/Southern New England Telephone since 1995, the same year I got Directv. Think they'll lose my phone business first. Xfinity Mobile will save my wife and I up to $40/month depending on how much data used/not used.

    Based on my calls since late last spring, I swear there are notes in their system that say "pleasant person, high value customer (actually that one is true I have a screen shot of that), long time customer, but not going anywhere. And as I've stated I don't want to. The Directv product certainly has the edge over Xfinity/cable. But as I stated in my other post(s), the difference in money for the TV and now the phone is not $200-300 a year. Combined it's in the $1000's.
     
  8. Jan 7, 2019 #1668 of 1906
    Rob37

    Rob37 Active Member

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    I called into DIRECTV today. Have had DIRECTV since 1997. I am right now going into my 22nd year with DIRECTV. I had to lower my bill. I am now just an Xtra subscriber. I was a Premier subscriber . I had to the price is getting too steep. Back in December I called in to try to get a discount one of those $50 or even $60 off a month kind. I had No Luck. I was given $5 off a month for 12 months to get Xtra. Keep in mind I am a 22 year customer. The only reasons I am staying with DIRECTV is #1. I want MLB Extra Innings on my TV not on a device because I love baseball. Reason #2. NFL Sunday Ticket so I can watch my favorite team. But Reason #2 is also very expensive because the NFL is a pricey package. Reason 3. The picture quality in HD is still great to me. Those are the only 3 reasons why I am staying with DIRECTV. I couldn’t get a $50 or $60 a month off for 12 month deal after 22 years now with the company and I even asked for the loyalty department.
     
  9. Jan 7, 2019 #1669 of 1906
    compnurd

    compnurd Hall Of Fame

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    I would not have taken it and called back tomorrow
     
  10. Jan 7, 2019 #1670 of 1906
    Rob37

    Rob37 Active Member

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    I tried a few times and they just will not give me the $50 or even $60 off for 12 months like others have received. And I haven’t asked for any credits at any other time. I have always paid my bill on time and subscriber to both NFL Sunday Ticket and MLB Extra Innings have paid several high bills to them at times.
     
  11. Jan 7, 2019 #1671 of 1906
    b4pjoe

    b4pjoe New Member

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    I have been with them since 1994-95 and I have the Premiere package and when I called back in September to see about discounts I first got no offers. The 2nd time I was offered $5 off per month for 12 months. The 3rd time I was offered the same and I told them I was going to cancel if that was all they could do. The CSR then repeated back to me "so you are saying you are going to cancel your service if you can't get more of a discount than $5 per month for 12 months?" and I said yes that is correct. She put me on hold to "check with someone" about that and when she came back she said she could get me $50 per month off for 12 months. So I took it. Not sure what I would have done if they had called my bluff because I had no intention of actually canceling. :)
     
  12. Jan 7, 2019 #1672 of 1906
    Rob37

    Rob37 Active Member

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    Better be careful about that in the future. I saw somewhere that when people say they want to cancel now the customer service representative will start the process of canceling your service.
     
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  13. Jan 7, 2019 #1673 of 1906
    b4pjoe

    b4pjoe New Member

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    Well I would guess that they would allow you to change your mind if you really wanted to. You would just do it without any discounts though.
     
  14. JackfromWA

    JackfromWA New Member

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    I called 800-824-9077 twice today. I had a bad feeling about the first rep and immediately hung up. The next rep was great. I am not under contract and I am a legacy customer with east/west coast network feeds and account active since 1994. I have seven receivers, which are all owned except (1) HR-44 Genie and client. Within ten minutes I had a $55/month account discount for 12-months, $5/month discount for six months for each of the following: HBO, Showtime, Cinemax. Total discount from my current programming is $75/month for six months and $55/month for 12 months. Well worth my time. I was pleasantly surprised. I did talk with him about the NFL playoff games on live (he was a Chiefs fan and I'm a Seahawks fan and he was interested in the Saints and Eagles game score). I've always found any connection I can make with the retention rep is good, as most are more willing to help customers they find pleasant. I always complain to the rep that I pay $42 in extra receiver fees, and that is what I'm trying to offset. I don't ever want to let go of my account as I live on the west coast and love having east coast/west coast network feeds for sports and early primitive viewing. Good luck with your discounts and thanks everyone for your advice, phone numbers and sharing your experience!
     
  15. CraigerM

    CraigerM Well-Known Member

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    I recently chatted and got Starz for $7 for 12 months but nothing of the main DTV bill. They said it was already the best rate possible.
     
  16. wxman2003

    wxman2003 New Member

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    Called DirecTV today after signing up for the 7 day free DirecTV Now offer. Cancelled DirecTV and then waited to get a call back from retention, which I did, 2 hours later. My current package with taxes is $97 a month. They offered me the same package for $33 a month, for the next 12 months without a contract. 4 year customer.
     
    Last edited: Jan 14, 2019
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  17. kwasmo15

    kwasmo15 New Member

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    Jun 4, 2017
    Chicago area
    I have been with them since 1999 and I have the Premiere package and NFL & MLB and 9 receivers. I call once a year and always get good discounts. Right now I'm getting 50 off premiere 12 months. 45 off 12 months and 7 off HBO, Cinemax, Starz and Showtime for 6 months.
     
  18. b4pjoe

    b4pjoe New Member

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    Nov 19, 2010
    Why or how do you get discounts for HBO, Cinemax, Starz and Showtime? They are all included in the Premier plan?
     
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  19. kwasmo15

    kwasmo15 New Member

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    Jun 4, 2017
    Chicago area
    Yeah there included but they knock money off of them to lower my bill. They do it every year. This year I called back after 6 months and asked them to do it again and they did. In 2 months from now my 50.00 off for a year will expire. I'll call back and try and have it put back on. I sweet talk them every call and they are pretty nice about it.
     
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  20. TV_Guy

    TV_Guy New Member

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    Nov 16, 2007
    I'd be paying about the same after the rate increase. Purchased 2 Roku streaming sticks and the new Fire Stick 4K. Planning to suspend service in a few days and will start a free month trial of Sling and then a free month trial of You Tube TV that came with the Roku. Then I will try the Directv Now 7 day trial. At that point I will call to cancel and see if Retention offers something comparable to what you received. The $65 Go Big Package with HBO added comes to $70. If they were to offer me the same deal (big assumption) and I added HBO and upgraded 1 level to get the channels in Go Big, my bill would be around $57. Make that $64 if i added a Genie Mini for a third set. (Won't do since it would put me in a contract). So in order to save about $6 from the Directv Now price they need to offer the $33 monthly price for service on 3 sets and comparable programming. No wonder people are leaving. Incidentally the 2 set limitation on Directv Now won't be an issue since only 2 sets would be in use at any given time.
     

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