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Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.
Are you still on a DTV account or have you been transitioned to AT&T?
You may be in for surprise when they transition you to AT&T.
How can I tell if they transition me to AT&T ?
You will get an email telling you that your account has been transitioned and your account number will change and you won't be able to login at directv.com anymore. When you try to it will redirect you to att.com.
Yeah I just googled it and that’s what it said. So far I’m good. Been with directv since 1999. If they quit giving me discounts I’ll go elsewhere. Thanks for the heads up.
The transitioned my account last September. I've been with them since 94-95. I got a $50 per month discount via AT&T on Premiere account but I had to work for it and try multiple times.
I’ll let you know as soon as I hear from them or if nothing in a few months I’ll call to renew my 50.00 discount and let you know what happens.
I am testing this type of solution also. Not sure why you need to suspend DTV to test, but whatever. I believe the YouTube TV limitation is 3 streams at once, not 2. I am using a mix of Rokus and an Apple TV in our house. I have tested them all and like the YTTV and Philo combo the best. The limited DVR recording expirations on the other services are dealbreakers for me.
DTV will not deal with me at all. Because I am getting Showtime for free because I have AT&T cell service, they tell me I can't have any other credits on my account. I will be canceling and moving to streaming as my contract expiration date nears.
I don't have AT&T bundled. I was weary that AT&T may stipulate terms like that. DirecTV was telling me that wouldn't happen but I did read an opinion article yesterday that cited AT&T debt as a reason and AT&T was moving to increase rates and offer less promos.
Bloomberg - Are you a robot?
Even if AT&T keeps DirecTV, they already predicted its decline and suggested its purpose going forward may be for rural areas where cable or broadband doesn't reach. The prohibitive costs will keep rates high. But AT&T may want to retain broadband consumers for transitioning, moving them to their competitive streaming offerings.
But suspending my account last February to July before cancelling actually helped get the DirecTV discounts I've had for the 12 months that came after cancelling. Reason? If I had to order new equipment in July, I'd be starting a 24 month agreement. Having the equipment and no truck roll, meant they could offer the discounts on 12 months. And that was without a commitment.
Mentioning streaming TV services seems to be driving factor in their current strategy. Even DirecTV Now was viewed as a competitor. At the time I was cancelling, I mentioned I could deal with PS Vue and DirecTV Now subscriptions. I had the first, the wife had the latter sub as her preference. DirecTV reconnections dept brought us back to Directv with one sub again.
You can cut now if that's your compulsion. But suspension while under trials may be an option for obtaining the unexpected discount for 12 months that follow cancellation. I didn't expect that but suspension at the time was a fallback to cold turkey cord cutting if streaming wasn't good enough. No bill. No equipment return. Just a frozen account. Decide later is even on the table.
One suggestion though; legacy programming and existing discounts credits worked against my offers that reconnections tried to setup. Activating my receivers nulled the rates; billing and escalations was going on policy after that. Billing even wanted me to use promo incentives as barter for reducing the inflated bill. That was unacceptable; triggered multiple cancellations and BBB dispute to clear it up. I think reconnections could have easily worked their incentives in if those weren't in place.
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That's interesting since I also have a Showtime free preview for a few more days and a few small credits. That could have been an issue in getting a decent discount. Might as well suspend until I see that everything works as anticipated. I've done the math and the Directv satellite service is about $60 more expensive than Directv Now for someone with 2 receivers so unless you can negotiate decent discounts consistently the satellite version will be more costly. It's the Directv Now limit of 2 streams that I was referencing. Not an issue as I only need 2 simultaneous streams. For sports fans in the NY metro area Directv Now is the only service to offer YES, SNY, MSG and ESPN. The only thing they lack is Red Zone. I won't miss calling for discounts.
I was able to get the loyalty discount $55 off per month for a year, they said to call back before January 1,2020 and I will probably get another discount
Been with them for 20 years now and I call once and sometimes twice a year and they always give me some kind of discount.
I read through posts here. I just called Directv. 800-824-9077. Told the woman that I wanted to see if there is a way to lower my bill. I was paying $150/month
for XTRA. At 1st she wanted to know what channels were important to me. I am assuming that she was trying to get me to go for one of the lower packages. I
told her a few channels that I know the lower packages don't have. She then said that she could take $70 per month off my bill for 12 months. I didn't even push
for more. Am very satisfied paying $80 per month for what I consider is excellent service. So I have the same package at less $$ and still no contract.
I just called the Directv Loyalty Number as our discounts had discontinued. She said she could offer $70 off a month for 12 month no contract. Asked what package we were on. It is the Preferred Package. Ask me to take a look and see if there were any channels in it that weren't in the choice package. Said we could save $12 a month if we lowered it. I asked if it wold put the regional sports fees back on and she looked us up and said yes. She said that would be worth the switch just keep the package we had.
i called today again.. no luck at all..
So there is a newer department called 'VIP Account Team' that started/was mentioned in the recent past (do a search).....
I am a 20+ year customer, no bundling, on DirecTV (not ATT) billing, Grandfathered Premier with $0 DVR service, commitment ends 10/2019, 14 receivers, past beta tester (HD-DirecTiVo, etc.), and former DirecTV Insider with David Elgas (who first mentioned the Series 24 (HR24) receiver to us). I got free Redzone this past year as they wouldn't budge on discounts for ST Max. I also have several promotions ending this month, but one remained.
I called Loyalty on 1/9/19 (800-824-9077) and sweet talked to lower bill, no mention of cancel, but she came back with no deals or offers. Said thanks and hung up.
I tried chat on 1/10/19, said I'm part of government shutdown, no paycheck and got transferred three times in chat. The final supervisor said no deals, so I said I will start deactivating receivers one by one until I'm down to 4 from 14. He said no problem, and got the first receiver deactivated, and that he's sending a box to send it back to DirecTV (it was one of my two C61k's). Unfortunately in the next minute, our whole subdivision lost power and lost my connection. Went to bed. I was a tad bit irritated that they had no problem with equipment drops, but still wanted to get their programming price increase.
Being A little surprised at the event, the next morning 1/11/19, I called Loyalty again to confirm the changes that happened the night before. He looked at notes, had nothing to offer, but said we can definitely help you, and transferred me to the newer 'VIP Account Team'. 1 minute later, nice gal came up, reviewed my account. She asked if I was on auto bill pay. I said yes for over 10+ years, and I indicated the old DirecTV gave us free HD service for 4 years being on auto-bill pay. She came back with $59/off for 12 months, plus additional $10/off for 12 months for being on auto bill pay, but it extended my commitment for 12 months. Since my commitment ended 10/2019, my new commitment is changed to 1/2020, which she confirmed the overlap, and not an additional 12 months after the 10/2019 date.
I currently have a bunch of credits expiring listed on my last bill..........And still on Grandfathered Premier $0 DVR charge....
1. PREMIER 57.99
$59 off $158.99 for 12 months (1 of 12)
$10 off $158.99 for 12 months with Auto Bill Pay (1 of 12)
$10 off SPORTS PACK for 6 months (6 of 6)
$7 off STARZ for 6 months (6 of 6)
$5 off CINEMAX for 6 months (6 of 6)
$5 off HBO for 6 months (6 of 6)
$5 off SHOWTIME for 6 months (6 of 6)
$20 off for 12 months (8 of 12)
I never threatened 'Cancel'. I'm not going anywhere and still sticking with DirecTV, for even a longer time now (I have two HD-DRV's in my RV too). I thanked the agent up and down, and told her how much I appreciated their help. That last call took a whole whopping 10 minutes!
So this time, the Chat did not work, but calling repeatedly with questions could possibly help......
My local cable provider called and offered a really good deal that will save me about $70/month with basically the same channels I'm getting with DTV. I called DTV today to see if they would offer any discounts for a 10 year customer who had kept the Premier plan the entire time. I just asked if they had any promotions for me. They gave me some gibberish about how my account is being changed over to a different accounting platform and they could not offer me any promotions until that process completed (supposedly next week). She tried to push some offers about adding a line to my mobile account, etc. and I had to remind her I was calling about tv service, not my phone. Again the response was to call back next week. So, I wasted my time to learn that they really are not interested in keeping me as a customer.
Customer since 2000, currently on XTRA with 3 receivers, no sports or movies. My $70 discount ended this week, so I called the loyalty number to see what was available (still on DTV account). Was immediately offered the $70 off again, so I took it. I see "High Valued Customer" on may account today, and my bill actually runs tomorrow so I'll verify then.