Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. peelpub94

    peelpub94 New Member

    38
    10
    Jun 14, 2007
    Long Island
    Directv customer since 1999. Never missed a payment. Currently have 6 TVs, XTRA package, NHL CI, MLBEI, Sports pack, whole home, etc. I am bundled with ATT with 3 lines total of appx $455/m. I have zero promotions applied to my account and they said they cannot grant me anything other than $10 off a month.... I laughed and said thanks anyway. Unreal.
     
    Last edited: Jan 25, 2019
  2. peelpub94

    peelpub94 New Member

    38
    10
    Jun 14, 2007
    Long Island
    Initiated a chat, they called me back.. same schpeel, can only do $10/m off for the year. I played hardball again, he then said $10 off for 6 months off sports pack. They must be all out of credits for the week or month maybe.
     
  3. scottchez

    scottchez Icon

    1,140
    37
    Feb 4, 2003
    Try again after Feb 3rd when new promotions start for the next month. Reading the fine print on some the current one ends then.
    Plus ATT Directv earnings call is Jan 30, if they lost a lot of subs like last time they might be willing to give more.
    There seems to be a pattern to their offers.

    Wonder if it is similar to buying a new car, different times are better than others.
     
    Last edited: Jan 25, 2019
    peelpub94 and jimmie57 like this.
  4. codespy

    codespy Go Pack Go!!!! DBSTalk Club

    1,804
    264
    Mar 29, 2006
    Seasonal
    They usually get fresh credits to start the week on Monday’s according to a rep I spoke with in the past. Maybe give that a shot.....
     
    peelpub94 likes this.
  5. peelpub94

    peelpub94 New Member

    38
    10
    Jun 14, 2007
    Long Island
    Yeah, in speaking with 3 different people, I heard the frustration in their voices as well. You could tell they really wanted to do something, but they just couldn't. They sounded exhausted. I really miss the American retention dept that Directv had. They were the most knowledgeable, helpful, understanding bunch.
     
  6. compnurd

    compnurd Hall Of Fame

    3,385
    520
    Apr 23, 2007
    Evans City PA
    Last time I called I got someone in the Deep South. They still exist. Probably depends on time of day and call volume
     
    peelpub94 likes this.
  7. DFWHD

    DFWHD AllStar

    72
    10
    Feb 9, 2008
    I was in the same situation a year ago, had been with DTV since 1997 and had AT&T internet and wireless. Multiple calls and nothing. Retention could do nothing either. So at the end of January I cut the cord and suspended DTV for 6 months. Finally cancelled in July and even then there was no attempt to keep me. I'm guessing that NHL CI and MLB EI is what's keeping you with them, otherwise life is fine for us without DTV. We also ditched AT&T internet and overall am saving over $200 per month. AT&T totally screwed up DTV when they bought them. I'm guessing at some point down the road they'll sell what's left of it to pay down their debt from the Time Warner acquisition...
     
  8. peelpub94

    peelpub94 New Member

    38
    10
    Jun 14, 2007
    Long Island
    I think you're right. It was a Friday night. So I'm going to try 11AM Monday, Feb 4th.
     
  9. peelpub94

    peelpub94 New Member

    38
    10
    Jun 14, 2007
    Long Island
    I juggle this daily. I am very close, but the thought of potentially having more and more 4K content is what's keeping me around. This past experience left an awful taste in my mouth though. If you think about the amount of money that comes out of your pocket without flinching, and they can't offer even 5% off for the year? It's completely criminal and a testament to how much this industry is suffering. Since the merger we've all experienced the disaster on the phone lines, they are completely lost. They should be doing everything they possibly can to retain customers like us paying through the nose, yet they do the complete opposite.. it's pretty mind boggling.

    You're correct in that I love my MLB EI Game Mix channel and the stability of NHL CI (which grants you NHL.tv for free). The NHL.tv app is pretty unreliable still (all other streaming outlets work 100%). I'm in IT 20 years now as well, so this isn't a case of a novice tech guy not knowing what's going on. The NHL network is on Directv Now, and I have relatives who have enjoyed the service so far so I may look there. I also read that ATT plans on adding 4K to Directv Now too, so that is pretty enticing.

    I already have Appletvs attached to every TV in my house that has Directv, so the transition would be pretty seamless. I once thought by being a customer for 20 years was close to an investment in that I used to get Sunday Ticket & Red Zone for free, NHL CI for free. But now it's becoming pretty clear that no one cares over there. So why should I?
     
    Last edited: Jan 26, 2019
  10. Lodi25

    Lodi25 Legend

    160
    2
    Jun 23, 2009
    I just called in, was on the phone for about 30 minutes. The first person said all she could do was $5 off with autopay, spoke with a supervisor said nothing was available. I couldn't believe it. I've been with DirecTV since the year 2000. I've been using Hulu TV for the past 6 months, I think it might be time to start seriously consider moving on. I know the price of Hulu TV just went up $5 but it still is considerably a lot cheaper than having traditional DirecTV service.
     
  11. compnurd

    compnurd Hall Of Fame

    3,385
    520
    Apr 23, 2007
    Evans City PA
    So switch. I am not sure why people think they should bend over every time someone calls to lower there bill. If you have read this thread you would know you need to call several times
     
    MysteryMan likes this.
  12. peelpub94

    peelpub94 New Member

    38
    10
    Jun 14, 2007
    Long Island
    I think there have been more than enough arguments why a company suffering to retain customers should extend themselves without bending over to show some kind of appreciation.
     
  13. Lodi25

    Lodi25 Legend

    160
    2
    Jun 23, 2009
    I just tried the chat feature and actually had a little very nice chat. I told him I was looking at other providers such as Hulu TV and was hoping they could try and match the price. The person who I chatted with really kept checking and checking. He said he spoke with 2 different supervisors and a manager. At first he said $5 off (without auto pay this time) free Showtime for 4 months and free sports pack for 6 months. But in a fraction of a second before I could respond he says let me check with another supervisor to see if anything better is available. He even said he was going to try and override the system and offer me credits. Unfortunately he said he couldn't but he gave me a one-time credit of $30 and told me to check again next month. Unbelievable, the person on the chat was very more helpful and understanding than the two people I spoke with on the phone!
     
    Last edited: Jan 26, 2019
  14. Lodi25

    Lodi25 Legend

    160
    2
    Jun 23, 2009
    I asked about that special 'VIP Department'. The first lady from retention said she didn't know what that was and the supervisor lady said she knew about that department but said I was not eligible to speak with anybody from that department because there is not a specific problem with my account right now. How much do you want to bet if I said cancel and close my account I would have been eligible for it? lol
     
  15. TXD16

    TXD16 Icon

    1,002
    46
    Oct 29, 2008
    Okay, as a simple point of interest, education, and illustration, the last of our $130/mo. credits rolled off last month, which, combined with previously active credits, resulted in what was a credit balance (as in no charge for service) for the past ten months or so going to what is now an invoice that we would actually have to pay! Oh, horror of horrors as we had to make sure the credit card info was still valid--thank goodness it was!

    In any event, after spending a scant few minutes with the states-side call center in late December ("cancel service/cancel service/yes" is your friend), we were quickly able to negotiate another $85/mo. discount on our package, a one-time $75.00 bill credit, six months of auto-roll-off Showtime/Movie Channel service, and six months of auto-roll-off Sports Extra channel service. Nicely done, DIRECTV!

    We also had the occasion to call a few days ago to inquire about securing an LCC OTA dongle as a replacement for one of our non-functional AM21s, the conversation of which, of course, resulted in no fruitful results whatsoever, other than an addition of the HD Movie package for six months, with auto-roll-off, merely as a result of our inquiry with regard to any additional available discounts/promotions on our account.

    The bottom line is that DIRECTV has now had us for twenty years continuous, and, for now, they continue to do the things to keep us as clients as we are now going to be paying for DIRECTV service this year, but at what is still, for us, a very acceptable rate. Contrary to not-so-popular belief, the DIRECTV "Discount Well" is alive and well, and is available to anyone who possess even a modicum of negotiation skills.

    ETA: I was just reminded that we also received a $100 rewards card with the new credits, which I likely forgot about since the card never actually made it into my hands before it was spent...
     
    Last edited: Jan 27, 2019
    compnurd likes this.
  16. b4pjoe

    b4pjoe New Member

    1,239
    336
    Nov 19, 2010
    TXD16...do you still have a DirecTV account or have you been transitioned to AT&T?
     
  17. TXD16

    TXD16 Icon

    1,002
    46
    Oct 29, 2008
    Still on the DIRECTV side as I have no other AT&T services. I suspect we will be close to the last to be transitioned.
     
  18. b4pjoe

    b4pjoe New Member

    1,239
    336
    Nov 19, 2010
    I think AT&T isn't quite as generous as DirecTV. Just curious why you think you will be close to the last to be transitioned? From what I have read there seems to be no order of who and when will be transitioned. I had no other AT&T services either and I have been with DTV since the mid 90's. My account was transitioned last September.
     
    jimmie57 and MysteryMan like this.
  19. TXD16

    TXD16 Icon

    1,002
    46
    Oct 29, 2008
    Because it's already too late to be one of the first, and, likely, too late to be middle of the pack. ;)
     
  20. peelpub94

    peelpub94 New Member

    38
    10
    Jun 14, 2007
    Long Island
    Seems to me the biggest difference in outcome are those that are not bundled with AT&T. Like @TXD16, I never had any issues calling in to get massive credits on my account annually. Since I've been bundled, it's been increasingly difficult to negotiate.
     

Share This Page

spam firewall