Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. peelpub94

    peelpub94 New Member

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    Jun 14, 2007
    Long Island
    I've been streaming for over a decade. Streaming was absolutely an unstable nightmare, which is basically the only reason I stuck with Directv. For the stability and consistency alone. Any time I'm outside I am on Appletv using NHL.tv or MLB.tv - as of right now MLB.tv is a near perfect platform. It's taken MLBAM time, but I have 100% confidence in it. The only thing I will miss is the channel 720 MLB mosaic game mix channel, and the Strike Zone channel they put on Tuesday and Friday nights. The mini red zone channel for baseball- which btw has been getting worse and worse with their pathetic in studio hosts. MLB Tonight on MLBN with Harold Reynolds, Amsinger and Plesac is the best sports show on television. So I really dont care about Strike Zone much anymore. We have Gigabit internet at home, with a high end wireless setup using Ubiqiti. In home internet isn't even on the radar.

    As for Hockey, NHL.tv is where things become problematic. There are absolute identified performance and quality issues with this service regardless of the platform you use to deliver it. It is markedly better this season than years past, but I still get the dip in resolution from time to time. Their infrastructure or CDN's (akamai and Level 3) are either not optimized or there just isn't enough demand screaming about it. Either way, there are PLENTY of black market outlets with stable streams.

    As for the over flow on MSG networks, I find myself caring about this maybe 2-3 times a year. It's really only a thing when the Sabres, Knicks, Rangers, Isles, Devils are all playing same night, same time. It's mostly an anomaly. \\

    Lastly, I will miss a few of the MLB broadcasts in 4K this season if Directv Now does not add 4K. But many reports say they will, so I think I'll be ok. I will not miss the repetitive garbage programming on 104 that they try and pass as serious 4K content.

    I've already begun shopping around for other mobile deals as well. I'm sure Verizon or TMobile would LOVE to take me off AT&T for a fancy deal. At this stage, when I call on Monday, Feb 4th, they will basically have to give me my TV package for free in order to keep me on. An approximate 20yr/$60,000 invested customer should never be treated like a nothing, in any financial climate.
     
    Last edited: Jan 30, 2019
  2. PHL

    PHL Legend

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    11
    Jul 15, 2004
    Been a D* subscriber since 2004 but finally cancelled 2 days ago to switch to YouTube TV. Been out of contract for at least 2-3 years now.

    My account had been on vacation suspension for about 6 weeks while I tested YTTV. When I called in, I got transferred no fewer than 4 times before finally getting to the Loyalty department (each time having to provide my name and PIN code). After nearly 30 minutes being shuffled around, I got to the right person who spoke perfect English and I presume was us-based.

    He asked me why I wanted to cancel and I told him that the D* service was getting too expensive and I was switching to streaming. The offer he gave me was... absolutely nada. He just immediately started processing my cancellation. FWIW, I was migrated to ATT customer service a few months ago.

    I'm not upset, because I'd basically already moved on, but I'm really surprised that they made no attempt to keep me as a customer.

    Anyway, now paying $40/month instead of the $130/month (before the price increase) that my bill would have been otherwise.
     
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  3. Feb 1, 2019 #1743 of 1848
    peelpub94

    peelpub94 New Member

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    Jun 14, 2007
    Long Island
    Cancelled my Directv service after 20 years today. Their counter: $20 off a month... I laughed. Feels great to ditch this loser company.
     
  4. Feb 1, 2019 #1744 of 1848
    DirectMan

    DirectMan AllStar

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    Jul 14, 2007
    Lets see if they contact you in a day or so with a revised offer to stay.
     
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  5. Feb 1, 2019 #1745 of 1848
    reubenray

    reubenray Godfather

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    When I cancelled a month ago Directv did not contact me with a revised offer to stay. I had Directv for 17 years.
     
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  6. Feb 1, 2019 #1746 of 1848
    tutermoe

    tutermoe New Member

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    Jan 29, 2019
    Just got 30 off for 12 months, all done in the chat
     
  7. Feb 1, 2019 #1747 of 1848
    TV_Guy

    TV_Guy New Member

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    Nov 16, 2007
    I think the issue with Directv pricing and discounts is that the discounts have not kept pace with the constant price increases. There was a time when if you did not have a lot of receivers or an expensive package that a $20 or $30 discount would put a big dent in the total price. Now with average bills in $120 range that kind of discount does not make Directv competitive with the streaming options available. If cable and Dish were there only competition some people would not bother switching for a small savings. With streaming options, the savings is motivating people to switch. Smart TV makes it obvious that there is an alternative.
     
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  8. Feb 1, 2019 #1748 of 1848
    Phil T

    Phil T Well-Known Member DBSTalk Club

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    Mar 25, 2002
    Littleton,...
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  9. Feb 3, 2019 #1749 of 1848
    grover517

    grover517 AllStar

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    Sep 29, 2007
    I have been offered a few discounts over my 20+ years with DirecTV and a Premier package subscriber for at least the last 10 years for being a "valued customer" with my most recent one falling off a few months ago. For the first time ever, I asked to see if there was anything they could do to help on my monthly bill, that is now over 230.00/mo. and got a direct and cold "Nope, sorry the system doesn't show any discounts available for you at this time". The wife was one of the reasons I have held out until now (she hates learning new remotes and GUI's) but when she heard me talking to DirecTV and got a look at our current bill, SHE is the one now online checking out alternatives! Once GOT wraps up she says, we are gone too!
     
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  10. Feb 3, 2019 #1750 of 1848
    lparsons21

    lparsons21 Hall Of Fame

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    Herrin, IL
    grover517
    After your wife does the research then try out the various services, they all have some free trial period, mostly a week. HuluTV is doing a 2 week trial right now with all the premiums if my email is to be believed and others have differing rules.
    A couple of things to consider if you look to streaming. How many concurrent streams are allowed as that can be important in multi-tv homes. Note that most of the cable/sat replacement streaming services also only have stereo sound though there is movement towards 5.1 audio. DVR functionality varies quite a bit too and in no case is as good as D*/E*/Cable either in functionality and time allowed to keep. And ad skipping is not the norm in the cable/sat replacement services.
    There are a slew of pretty good free streaming services out there though they are ad supported.

    And of course there is the possibility that cable or Dish could be a better choice for you.
     
  11. Feb 3, 2019 #1751 of 1848
    dod1450

    dod1450 Legend

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    If you are a veteran directtv does NOT honor discount for veterans. I only have the discount on the cell phone service. Savings for Military, Veteran, & First Responder Families - AT&T
     
    Last edited: Feb 3, 2019
  12. Feb 3, 2019 #1752 of 1848
    compnurd

    compnurd Hall Of Fame

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    Evans City PA
  13. Feb 3, 2019 #1753 of 1848
    grover517

    grover517 AllStar

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    Sep 29, 2007
    According to the terms and conditions, I would also have to already have ATT mobile service to qualify and I have Verizon and already get my Military discount thru them. Thanks anyways!

    $15 off Video service: Requires eligible satellite residential DIRECTV or U-verse TV or DIRECTV NOW packages (credit not applicable to DIRECTV NOW packages less than $40/mo.). Must have both qualified wireless plan (above) and eligible video services ordered on or before the promo ends to get $15/mo. credit.
     
  14. Feb 3, 2019 #1754 of 1848
    PHL

    PHL Legend

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    FWIW, you can get HBO separately to pair with any of the streaming services. You don't need to wait for GOT which will not end until sometime in May. It's $15/month to order it standalone, and it might be cheaper with some of the streaming services.
     
  15. Feb 4, 2019 #1755 of 1848
    crkeehn

    crkeehn Godfather

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    HBO is $5 extra with DirecTV Now.
     
  16. Feb 4, 2019 #1756 of 1848
    wxman2003

    wxman2003 New Member

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    Feb 28, 2015
    When I cancelled DTV, I got a call from a Colorado number a few hours later and they reduced my bill from $97 a month to $34 a month. I wonder if people who are cancelling without an initial good offer to stay, are ignoring the call from a rep because they think it is just another spam call. Caller ID does not show it's from DTV. I almost ignored it, but for some reason I answered, and I am glad I did.
     
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  17. Feb 4, 2019 #1757 of 1848
    SledgeHammer

    SledgeHammer Icon

    2,349
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    Dec 28, 2007
    I've been constantly getting big discounts for at least 10 yrs without much trouble. The last time one fell off a few months ago, I had to play CSR roulette 5 times before I got it put back on. Still, its $110 -> $70, although its $117 -> $78 after this last hike now.

    I was close to cancelling but got lucky on the 5th call. I don't know what the point of the few hour later thing is... if I cancel the service, I'm going to have Dish or whatever all set up and running and DirecTV all torn down and be under the Dish contract. I wouldn't go back at that point unless they offered me a steep discount and paid the Dish ETF and free installed everything back to how it was.

    Not like I'm going to cancel the service in a fit of rage with nothing else running and spend the next 2 weeks setting up something.
     
  18. Feb 4, 2019 #1758 of 1848
    PHL

    PHL Legend

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    Jul 15, 2004
    I suspect that they realize a lot of people are going to threaten to cancel without being really serious. It's probably their way of calling the bluff. I wonder if they realize yet just how seriously their business is threatened by YTTV/Hulu/Etc. At the very least, they should push people towards the DTV-Now option.
     
  19. Feb 5, 2019 #1759 of 1848
    Glenee

    Glenee Cool Member

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    Sep 22, 2007
    Well I got the dreaded move to AT&T account today. It came as a new email and it gave me a new account number. I warned years ago about AT&T that things was going to change and it wouldn't be for the better. It fixing to get really Bad. If you think your ready to leave now wait about 9-10 months, It's going to get really ugly from AT&T. What a wonderful Company AT&T has managed to ruin, just like all others they have tried to run.
    I for 1, am certainly starting to explore other options. I am not going to do anything quickly, just starting to look.
     
    Last edited: Feb 5, 2019
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  20. Feb 5, 2019 #1760 of 1848
    grover517

    grover517 AllStar

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    Sep 29, 2007
    If ATT isn't willing to compete for our business any longer while still a sat customer, then DirecTV NOW or any other ATT service will be automatically eliminated as a possibility as well simply out of principal.

    I too will already have an alternative in place, both at home and in our RV, before I do cancel, so once I turn off my DirecTV service after 20+ years, there will be no going back. Our setup right now is fairly complex and whatever solution I come up with as a replacement isn't going to be cheap, at least initially and once that money is spent, there won't be any going back.

    From the even worse CS with overseas call centers, to the ending of temporary local service address changes, to the ending of new distant network service accounts, to the HS17 setup, etc. the writing has been on the wall for a while now. This will just move the timetable up a bit more.
     
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