Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Feb 5, 2019 #1761 of 1792
    Microphone

    Microphone AllStar

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    Well said.

    Just sitting here on the sidelines. Waiting for the Samsung Galaxy 10+ to be released last week of February/ early March, then I switch to Xfinity Mobile and save literally half on my two person mobile bill. Gave the AT&T phone people a shot to come down, not match, just come down. No budge. Customer since 1998 (and longer technically).

    Then the next shoe to drop is TV after that in March/April. 3 months ago up until now have called Directv, again like AT&T on the phone side, asked for help, not to try to beat what is going to be a ridiculous bundling savings with the Evil Empire. They had no interest for like the 5th straight call. Still never thought I'd switch. Been with them since the new house went up spring of 1995. Three months later I can't believe I'm gonna do it. So I'm done calling except to cancel.***

    I spent the pregame of the Superbowl at my buddy's test driving his X1 from Xfinity in his second room. Yeah I'm a blast. His picture quality was solid. 53" TCL.

    These are the hurdles:
    DVR storage space. I'll figure a way to deal with half the storage space. Actually my wife will. Like all you guys, it's seems like the spouse is a wildcard in these decisions.
    And Rich they have Hallmark;)

    Picture Quality. I'm doing this move to Xfinity as I have their 25 channel basic bundled currently with my internet, which is driving this whole change. Last spring the basic TV made my internet lower. Anyway I'm familiar with Directv's edge here. I watch the major networks and select premiums along with NHL CI & MLB EI the most (and NFL). My wife, who is not as picky watches Lifetime/HGTV/History/A&E with networks the most. She's not there studying 720 vs 1080 like I am. As long as I have ACCESS to the sports packages and Showtime to stream, I'll get the better quality.

    Channel selection/HD selection. Know there is fewer channels and HD with the Evil Empire, but for what we watch we're good. Again, if I can sign in and access certain things, all is good.

    Internet speed. Will increase from 60mbps download to 400mbps or 1Gig depending on which package I settle on. I need neither.

    There's a whole list of differences, some GOOD and some no. But saving $30-$40 going from AT&T mobile to Verizon/Xfinity a no brainer.
    Then the documented bundle savings of going from XTRA to their second or "best" most comprehensive package; about $100/month. Yeah it's right. Including the landline.

    Now the *** above....I heard that D* has an unadvertised Family package at $30. Not sure if that would let me keep D* to access NHL CI and MLB EI which I'd rather do as mentioned in previous posts, I like to flip between games with a remote and this is worth part of the extra money.

    THE BIG SECOND...I have grandfathered networks. Hoping the above idea let's me keep them.

    Interested in any opinions/thoughts.


    Thanks for yet again letting me vent.
     
    Last edited: Feb 5, 2019
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  2. Feb 9, 2019 #1762 of 1792
    TimB

    TimB New Member

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    Like you, I also made the mistake of thinking that AT&T and/or DirecTV actually cared about their long time customers. I was actually a little hurt that after 18 years, the best the retention people could do was tell me "don't let the door hit you in the %@#$ when you leave". Just bounce back and forth between providers (streaming, cable, sat, etc) every year or so. It's the only way to keep costs down.
     
  3. SledgeHammer

    SledgeHammer Icon

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    I don't know that it does. Installation costs. Learning new equipment and channels, loss of functionality / user experience on streaming... having to go from a single provider to a bunch, switching out equipment, etc. If you switch between sat providers, you either need to keep 2 dishes on your roof or keep having to swap them out and you'll generally need truck rolls from each nowadays.

    I always say I'm surprised I have gotten discounts for as long as I have. I'm definitely more trouble then I'm worth lol. Preferred Xtra on 1 TV with an HR24.

    Right now I'm getting $45 off with $15 rolling off at the end of April. I'm good on the $30 til Sept. My bill also went up $7 for the price increase. When the $15 roll off, I'll be up $22/mo from Dec, so I'll try call in and see what happens lol...
     
    Last edited: Feb 10, 2019
  4. SledgeHammer

    SledgeHammer Icon

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    What sucks for me is that right now I have the Preferred Xtra package which is actually a great package for me + no RSN fee. Looking at Cox, I'd have to ramp up to the top package (ultimate) just to get a few dumb channels I watch like DIY and Science. I don't care about movie channels since I get movies from umm... "other sources". Same problem with Dish. I have to go to Top 200 just to get one or two extra channels I want. With those 2 packages, I'm not really saving any money. They want $90 for Top 200 now. Crazy. They don't seem to be doing new customer promos online anymore? DirecTV seems to have new customer promos still. I can get ultimate for less then that on the newbie promo.
     
  5. Glenee

    Glenee Cool Member

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    Sep 22, 2007
    Watch out for Cox and their DVR fees. If you need 3 like I do, they want about $30 a month for each total around $90.00. I am taking a look at Dish, got to find something. I am so tired of dealing with the AT&T GOD syndrome.
    I am going to have to switch providers every 2-Years to get the providers to do what they should do in the first place for exsisting customers.
     
  6. SledgeHammer

    SledgeHammer Icon

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    $30/mo for a DVR? WOW... that's ridiculous.
     
  7. Fish_Stick

    Fish_Stick Member

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    Been playing the game for awhile and would let my bill return to normal for a couple of months, call back and generally get a discount of $20-$25 with little hassle. My bill now with the recent price increase has reached the point of just being too much for 2 tvs. Started a chat session and asked about DTVNow thinking they would offer something and even after stating the high price and asking about my current contract they offered nothing to stay. Asked how do I cancel and was told I could do it over chat or phone. Although I'll lose a lot of DVR functionality I'll be saving over half my bill by switching to DTVNow.

    Going to suspend my service for a bit and fully test it out but initial testing is promising. Been with them for 10+ years, missed a payment only once due to an autopay issue and think I've only had 3 truck rolls - 2 for actual upgrade / installs. $30 a month off would probably bring it down to the point of not worth the hassle but with full price it's just not worth it anymore. Oh well, like many here I think things have changed with AT&T. Not sure how many more losses they can take at this point before it really starts to hurt and they take notice.
     
  8. SledgeHammer

    SledgeHammer Icon

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    They won't. They'll just raise the rates for everybody else to make up for it. I've seen it with all sorts of providers. I kept my newspaper service a lot longer then most people did and they raised the rates to where it was like $10/wk. I cancelled it at that point. They hounded me for like 6 months to come back to the point where the paper was almost free. I kept telling them... "I'm over it now".
     
  9. mjwagner

    mjwagner Icon

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    While you have your service suspended try out all the OTT services. They all have free trials of various lengths and all it takes is a few clicks to download their app. I personally found the free trial lengths not long enough to fully test them so ended up paying for a month or so of the ones that seemed promising and had the channels I want/need. That is the great thing about this new paradigm. The switching cost/friction is near zero.
     
  10. Fish_Stick

    Fish_Stick Member

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    That's the frustrating part, they don't do anything to keep you but once you leave they almost give it away to get you back. Don't really understand that model. Been saying I'm going to cancel for way too many years but showed the wife the bill and I think it finally hit how much we're paying and barely watching.
     
  11. PCampbell

    PCampbell Icon

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    After 22 years I called and canceled, ATT did not offer a thing just disconnected service. Now ATT wont stop calling me offering BIG discounts but with two year contract and full price after first year. Love not paying 127.00 a month and we are happy with free OTA
     
  12. Fish_Stick

    Fish_Stick Member

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    Thanks, yeah already have NF, Hulu, AP and now testing DTVNow for a little bit of realtime tv. I'm planning about a month to test DTVNow before I totally pull the plug since you never discover the real frustrations until you've had it for a bit. Almost everything looks good if you only try it for an hour lol. Biggest worry right now is the DVR since that's still beta and really the only thing that keeps us watching anything. Hardly ever watch live tv due to the amount of commercials now, I'd rather "miss" the show, record it and come back to watch it ad free.
     
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  13. mjwagner

    mjwagner Icon

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    I have found the PSVue cloud DVR to be excellent. Remember PSVue has an app for just about any streaming device. I have never owned an actual PlayStation. Have been using PSVue for a bit over two years now. I highly recommend it, if it has the channels you want/ need.
     
  14. armchair

    armchair Hall Of Fame

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    You'll likely lose the most DVR functionality with DTVN. Arguably, best DVR is YouTube TV; unlimited capacity, record as many simultaneous recordings as possible and recordings last 9 months. 6 users with 3 simultaneous streams. If you act before 2/13, trial is currently extended to 14 days.

    Limited DVR functionality on YTTV and others would be short live buffer for pausing live TV. Andv with YTTV The CW and CBS recordings likely still don't allow fast forward through recorded commercials.

    I suspended DirecTV last year after the Superbowl and tried some free trials. DTVN had better promos then and Hulu Live TV extended my free trial several times for reporting issues. I also did a trial for PlayStation Vue prior the days of PlayStation promos that go on annually. Signed up for base plan and got the upgrade for 2 months to next tier plan which offset the price increase last year.

    I was considering PS Vue + Philo last year but since YTTV slacked off on much of the VOD replacing recordings, I'd likely consider YTTV + Philo if switching now.

    Though some have pointed out that DTVN bundled with HBO is cheaper, I'd rather pay $5 more for better DVR. DTVN has only made little progress with their DVR and it's still on beta. I got recordings that were more reliable full and not missed but still got some that were end to end audio distorted. I could never rely on DTVN for watchable recordings. I had the prepaid months for free ATV4K so I added the trials for YTTV, Hulu and PS Vue to have DVR fallback.

    For my wife and little to no DVR use, she preferred DTVN and got her own sub when I cancelled. She didn't get a successful recording to watch while she had it.

    My trials ended with a PS Vue sub for myself and DTVN for the wife. Cancelled subs last July when I cancelled DirecTV and called back to get equipment return instructions. They wouldn't take no for an answer; got my bill low and free stuff too. Back to square one end of June though.

    Sent from my PH-1 using Tapatalk
     
  15. Fish_Stick

    Fish_Stick Member

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    Totally forgot about them! Thanks for adding that in. Missing 1 big channel the Mrs. watches so doh! Hulu live is looking pretty good though.
     
  16. Fish_Stick

    Fish_Stick Member

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    Thanks, I've only gotten to play with it about an hour and already missing the DVR pause functionality.

    If A&E was on YTTV I would have jumped but like PSVue it's not on there. Gotta try and keep the Mrs. happy in all this too :)

    That's good to hear now about the recordings on DTVN since we're usually not around to watch a show when it airs anyway. Also with the DVR being beta still they can pull it without too much notice.

    I'm wondering if they'll do that again after I go through all of this too. I cancelled a few years back actually and got the same thing. Next day I get a call and they asked why I left etc etc. Told them I enjoy the service but for 2 tvs and usually only 1 being used at a time the price just wasn't worth it. They went ahead and offered enough off my bill to stay, guess we'll see what the overlords have planned this time around.
     
  17. mjwagner

    mjwagner Icon

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    Philo TV is an inexpensive add to pick up some of the channels that some of the OTT services are missing, like A&E and others.
     
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  18. armchair

    armchair Hall Of Fame

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    Agreed. Wish I had gotten the wife to try Philo as an add-on to PS Vue then instead of starting her own DTVN sub. The thought of going back to streaming TV in July had gotten her to rolling eyes at me again.

    YTTV is appealing now because it also has Tennis Channel. Not that I like that channel but it had exclusive broadcast rights to French Open in US. And it's not a full OTT service; still requires TV subscription. Otherwise, I really liked PS Vue.

    She'd rather just keep paying DirecTV rate hikes every year. I didn't mind satellite TV when it was $78/month and beat cable which was the only true alternative. Now it's inflated with regular rate increases and having to pay that or negotiate a lower bill all the time.

    Sent from my PH-1 using Tapatalk
     
  19. TV_Guy

    TV_Guy New Member

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    Nov 16, 2007
    I didn't mind satellite TV when it was $78/month and beat cable which was the only true alternative. Now it's inflated with regular rate increases and having to pay that or negotiate a lower bill all the time.

    My feeling exactly. Was wondering how it escalated so quickly but when you factor in an $8.49 RSN fee and rate increases in the $6 range annually it doesn't take that long to get to something unreasonable. I thought the options were to pay or negotiate until I gave streaming a shot. Feels good to stop banging your head against a wall. The real work is doing the preliminary research to streaming. Once you've done your homework it quickly pays dividends.
     
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  20. Fish_Stick

    Fish_Stick Member

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    You guys are awesome! Got home and have had a few minutes to look things over more and I think between Philo and YTTV we've got almost every channel we had in the Xtra package (that we watch anyway). Takes the cost down to $56 a month which is well under half what we're paying. Haha, so now DTV can offer me a great deal and make all of this for nothing.
     
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