I called and got what I wanted. I took them up on the free upgrade offer (due to having the protection plan) and the tech will come out on Sept 3rd with the Genie and any necessary other equipment to get the DVR up and running (at least this is what I was told.) I will send back the HR24-500, as I only have 1 TV. But get this,they also took off roughly $48 a month from my bill (I have the Premier Acct.) The fees waived were: $5 paperless billing/$10 sports package/$10 Advanced Receiver DVR/$5 HBO/$5 Showtime/$5 Starz/$5 Cinemax/$3 for Whole Home DVR fee. PLUS, ............they gave me Sunday Ticket for free (with Red Zone Channel) as well!!! Not bad huh? The waived fees ( at least $40 of them) will last for 6 months and save me roughly a total of around $300 within the next 12 months total (throw in Sunday Ticket and that total would be around $600!!!) I am one happy camper, thank you DirecTV!!!!