Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. compnurd

    compnurd Hall Of Fame

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    She got 78 a month off
     
    Last edited: Feb 27, 2019
  2. dinotheo

    dinotheo Godfather

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    I am a 20+ year customer. My bill is quite high. A good bit over $200 and that is without any add-on movie channels. The largest part of my bill is receiver charges. I have spent thousands on equipment. (Biggest expense was April of 2003 when I bought 2 HR10-250 @ $1,000 each)
    Every year they've given me a decent monthly discount. So I called last month when my discounts expired and they would only give me a tiny discount. They wouldn't budge.
    So I am considering leaving. I would have never thought that this would be something I'd ever consider. I am going to give Hulu Plus a shot. All the bells and whistles comes out to $65 month. Significantly less than what I pay for DTV. Every TV I own (I have 22) has either a FireStick, Roku Premiere+, or Apple TV 4K. The only holdup with Hulu will be how responsive their DVR is. I know it will be worst than a local DVR obviously, but the test will be if I can live with it.
     
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  3. heidic

    heidic Cool Member

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    Apr 21, 2009
    She got 78 a month off. I had $60/month credits that are expiring next week so called to ask if they would extend it. The guy looked through the available offers and said he could give me $70/month for the next year. Then I asked if he had any discounts for HBO and he said he could give me 3 months free or $8 off per month for a year. I took the $8. It was all really fast, and really really surprising, given what I’ve read here. I wasn’t expecting much of anything. My husband said they were probably just in a good mood today because the Time Warner deal went through.
     
  4. mjwagner

    mjwagner Icon

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    You may want to take all the OTT services for a test run, at least the ones that have the channels you want/need. Back when we finally decided to make the switch we spent a month or so with each one (we found the 1 week or so trial not nearly long enough to make a fair test run) before we settled on PSVue. That was a couple of years ago so not all of them had decent cloud DVR's. Now they all pretty much do so we are even thinking of giving them all a test run again. That is the great thing about these services, the "switching friction" is almost zero and there are no commitments.
    As to the cloud DVR, I personally don't find it "worst than a local DVR" at all, in fact I find that I prefer it. No conflicts or space to worry about. No hardware to fail or upgrade. No need to manage/delete shows. And trick play, at least the way we always used it, works just as well. This is all for PSVue, can't comment on the other services cloud DVR performance.
    And yeah, we have 7 TV's several of which are just "occasional use". Our entire PSVue monthly bill is about what DirecTV wanted to charge us just for the "privilege" of having all of our TV's connected. That really is one part of their model that needs to change if they want to remain competitive. They would be better off going with the simultaneous stream model. Although I'm guessing they are counting on inertia and lack of knowledge on the part of many of their subscribers to keep that money flowing. They are going to have to squeeze more and more money out of their dwindling subscriber base.
     
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  5. Glenee

    Glenee Cool Member

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    Sep 22, 2007
    Well there's a chance then isn't there.
    Good News
     
    heidic likes this.
  6. Microphone

    Microphone AllStar

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    Jan 30, 2007
    Massachusetts

    22????
     
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  7. dinotheo

    dinotheo Godfather

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    Sep 21, 2006
    Yup. 22
     
  8. TheRatPatrol

    TheRatPatrol Hall Of Fame

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    Man cave sports bar mode? :)
     
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  9. dtv757

    dtv757 Icon

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    I agree with test the OTT services first . There may be limits on how many TVs u can run /login at once.... Wow 22 in one house... lol

    Sent from my mobile device using Tapatalk
     
  10. mjwagner

    mjwagner Icon

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    They are all based on simultaneous streams. PSVue is at the high end at 5. The others are pretty much all 2 - 3. They don’t care how many you have connected.
     
  11. TV_Guy

    TV_Guy New Member

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    Nov 16, 2007
    If you're near the cutoff point at 4 or 5 you might be able to extend it by a couple by authenticating to the network you want to watch with an app. Of course if different sets are tuned to different networks you could probably extend that number considerably. If an OTA antenna is viable you could push the number even higher.
     
  12. jpray72

    jpray72 Cool Member

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    I called the retention number to remove the protection package they put on my account for a free month to ship me a replacement receiver for free. I expected to be transferred to the AT&T Department as my account had been converted. The rep says oh your account is in the new system. I thought I was being transferred. However, she says let me pull it up in that system. She says She would need to get some help as that system was new to her as well. Put me on hold and came back on and said it would be removed before it renewed next month gave me an order number and let me go. Maybe the retention number can help the converted accounts now.
     
    Last edited: Feb 28, 2019
  13. 242424

    242424 AllStar

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    Don't do it, it's a trick to sell you more clothes :D
     
  14. Mar 1, 2019 #1814 of 1829
    doctrsnoop

    doctrsnoop Godfather

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    I called to cancel. I rarely watch TV anymore. I watch youtube and iTunes purchased content much more. With the exception of a rare channel surfing session, some sport or some random episode of a tv show I don't watch

    Last year I suspended service for 6 months that were allowed and nobody really even noticed.

    I was reluctant mainly because I had spent so much time and energy setting up the perfect distribution in the house from the time before the current SWM equipment.

    I had a 107/mo bill - low package, 3 dvr, HD service and whole home plus tax. they knocked off 60/month for 1 year with no contract. I made a copy of the chat in case the contract thing was incorrect or a lie.
     
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  15. Mar 2, 2019 #1815 of 1829
    drew64

    drew64 Legend

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    Jun 12, 2004
    Too long a thread to read it I had called to get any discounts and was given like discount on sports pack for 6 months and 10 off my bill for 6 months. Today I wanted to see if could get anything off if ordered MLB x tra innings. Rep was nice but said I may get some games with sports pack and since already had discount on that couldn’t offer me discount on baseball. It has become almost impossible to get att to take any money off direct subscribers bills. Used to be could get something since they wanted to keep customers and sell their packages like nfl, mlb. I know I can get it online but then wife would have to go into Apple TV and log in and stuff for her too much technology. Wants to turn on channel find station and click.
     
  16. Mar 2, 2019 #1816 of 1829
    compnurd

    compnurd Hall Of Fame

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    Directv has very very very rarely given discounts on extra innings center ice and league pass since they don’t own it like Sunday ticket. ATT has nothing to do with this equation but if you would have taken the time to read this long thread that you commented on you would see there is plenty of discounts out there
     
  17. Mar 3, 2019 #1817 of 1829
    drew64

    drew64 Legend

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    Jun 12, 2004
    I never said there weren’t discounts. I actually have my bill discounted now by calling them. I said it’s getting harder to get discounts. And I have received discounts in the past for the baseball package. I’ve read a lot of this thread. You used to be able to call retention dept and they would really try and keep you as a customer which I have been since 2003. Now I’ve read if say you want to cancel they just cancel you.
     
  18. Mar 3, 2019 #1818 of 1829
    compnurd

    compnurd Hall Of Fame

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    And they did that before also. There was plenty of threads of the retention department calling people’s bluffs on cancellation
     
  19. Mar 3, 2019 #1819 of 1829
    SledgeHammer

    SledgeHammer Icon

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    Yup. Then the person would cancel and within hours get called back with a crazy low offer when the person would have accepted much less. I wouldn't cancel without having another service set up and running, likely under new customer pricing & contract, so I couldn't go back. Although Cox doesn't have contracts.

    I've had luck for a long time getting discounts because I just ask for price matches with other providers, some people want it for pretty much free. Last time I had to call back 5 times though. Not sure I'm going to keep doing that when some of my promos roll off in April.
     
  20. Mar 4, 2019 #1820 of 1829
    Glenee

    Glenee Cool Member

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    Sep 22, 2007
    I for one think that asking them to match competitors pricing or new customer pricing is a very reasonable request and they should do everything in their power to try and meet that request.
    Any other company in their right mind would do that for a multi-year customer.
    Free is not going to happen. Even almost free is not going to happen.
     

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