Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Mar 7, 2019 #1821 of 2017
    bjlc

    bjlc Icon

    1,106
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    Aug 20, 2004
    has anyone asked to speak to a supervisor.. or try and get elevated that way? I lost all of my discounts mainly in September. .but I have not been able to get any thing back. Heck I cant even get free HBO.. so yesterday I got rid of Extra innings.. and got rid of the protection plan .. I am wondering if I suspend my kitchen tv will I lose the stuff on the Dvr? right now Directv is pushing me away.. and I read here of so many others like me who have been with them as long as i have if not longer.. what are they thinking? I have not had free Sunday ticket in 3 plus years.. instead just asking for a monthly reduction which others have gotten ALONG WITH Sunday ticket.. any way.. can anyone answer my questions.. about the supervisor or the suspension of the dvr..thanks ..
     
  2. Mar 7, 2019 #1822 of 2017
    armchair

    armchair Hall Of Fame

    1,223
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    Jul 27, 2009
    I can only answer that if you remove the swm cable to the DVR (you should terminate at cable end or coupler so other receivers aren't impacted) prior to calling DirecTV to suspend each one, you shouldn't immediately lose the recordings. I had my recordings playable on a hr54 when I suspended DirecTV February 2018 to July. I terminated at the swm from dish at switch/coupler. Did that prior to suspending service and was good for the duration. Never lost them; they were there when I restored service after cancelling.

    I must have forgot the operative "suspend" wording when I tried to suspend 2 hr24 DVRs. Months ago, DirecTV was telling me to recycle these myself when I cancelled. This year, DirecTV demanded them back this year when I asked if I could just return the smart cards. Asked retention dept twice; still said return or pay non return fee. This is impacting my long term patronship with DirecTV. Expired discounts may not be offered at rates I've gotten lately, anyway.

    Read an article last night about transitioning services. Only the category that added a steaming TV service were happy with the result; number transitioning was highest IIRC. Cable and satellite bundles were rarer and had less satisfaction. It's a slow but increasing exodus from these services to streaming. I was one of those being retained (technically won back after cancelling) but I don't see the same or reduced offer retaining me long term.

    I'm still legacy DirecTV account BTW.

    Sent from my PH-1 using Tapatalk
     
  3. Mar 8, 2019 #1823 of 2017
    peelpub94

    peelpub94 New Member

    38
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    Jun 14, 2007
    Long Island
    You're not going to get anywhere. Time to move on. Take the money and put it towards a vacation rather than useless channels and crappy hardware. This company is finished.
     
  4. ericknolls

    ericknolls Member

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    Aug 18, 2013
    New York,...
    In August my discounts are over for the premier package. I will call to change my package to ultimate. Maybe they will shave a few dollars off to stay in my current package. It remains to be seen. Like utilities - everything goes up yearly like housing. I don't like it but, what do you other than search for a provider with lower costs. I signed on in 2007 and FiOS in 2009. My health provider jumped my rate a whopping hundred bucks biweekly and increased my co pay ten dollars. That was a sting for my paycheck. But, Good luck!
     
  5. mlbrowninsc

    mlbrowninsc New Member

    4
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    Feb 11, 2018
    Discounts expired and I called in to try to get some back. Offer $25 off which would be way over top line Vue. Went ahead and canceled and moving on. We’ll see if we get a call back before the 4/2 cancel date.


    Sent from my iPhone using Tapatalk
     
  6. crkeehn

    crkeehn Godfather

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    Apr 22, 2002
    I'm just off the phone with DirecTV. I called to cancel and was transferred to Customer Loyalty. I am supposed to receive credits that will drop my bill from $131 to $68. She didn't go into detail as to how the credits would break down. It is supposed to take effect in the next billing cycle and be effective for a year, with no contract extension.

    She said that when the year is nearly over, to call back and specifically request customer Loyalty to extend the credits. This is all allegedly noted on my account.
     
  7. SledgeHammer

    SledgeHammer Icon

    2,717
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    Dec 28, 2007
    Yup. That's going to be in your account notes in a year and somebody will be able to find it ;). Still, good credit though.
     
  8. crkeehn

    crkeehn Godfather

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    Apr 22, 2002
    Hey, as I was fully prepared to cancel my service, if they don't follow through, i won't be too broken hearted. If they do follow through with the credits, I'll be retaining MASN for another year as they hold sole rights for the Washington Nationals.
     
  9. bnwrx

    bnwrx Icon

    1,145
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    Dec 29, 2007
    colorado,...
    Do you know if you were talking to DTV or ATT? Have they "migrated" your DTV account over? Just curious if its ATT Loyalty or DTV Loyalty......
     
  10. crkeehn

    crkeehn Godfather

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    Apr 22, 2002
    I believe that I was talking to DTV Loyalty. I don't believe that I have been migrated over yet. Certainly the website that I go to is the same I have used for a number of years.
     
  11. venisenvy

    venisenvy Legend

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    Nov 1, 2007
    I had a pretty good experience. I called about 2 weeks ago to get a discount on my premiums (hbo,showtime, Starz and cinemax) I mentioned I could get them cheaper if I got them online. The person I spoke with was really nice put me on hold and came back with 7 dollars off each of the premiums for a total of 28 off for 6 months. Then he said he was also giving me 85 off my xtra package for 12 months because I'm paying too much. I never asked for more discounts than the premiums but I was obviously very happy with that offer. My bill overall after taxes went down almost 125 dollars per month. I am also on an integrated att account(cant use DirecTV website only att).
     
    longhorn23 likes this.
  12. mlbrowninsc

    mlbrowninsc New Member

    4
    1
    Feb 11, 2018
    I had an excellent deal for the last 12 months. I just don’t use it enough to justify the cost. Maybe we’ll get a come back offer after the actual cut off.

    I called back and did talk to loyalty and was offered the same $20 off. PS Vue is working fine for now.


    Sent from my iPhone using Tapatalk
     
  13. dtv757

    dtv757 Icon

    1,827
    200
    Jun 3, 2006
    757
    Any one get any MLB deals lol

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  14. Apr 2, 2019 #1834 of 2017
    SledgeHammer

    SledgeHammer Icon

    2,717
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    Dec 28, 2007
    I had the increase in Jan, and I had one or two small ones roll off a few days ago, I think another one is due to roll off on 4/24. At that point, my bill for Preferred Xtra + HR24 will be over $95. I think I'll take a walk if they don't match the Cox offer in the low 70's. Just not worth the hassle calling in all the time. If they give me a come back offer, we'll see. That's why I'm going to switch to Cox instead of Dish lol... easier to switch between Cox & DirecTV.
     
  15. Apr 3, 2019 #1835 of 2017
    Glenee

    Glenee Cool Member

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    Sep 22, 2007
    I agree with your post the Cox switch. That's what we are looking at if we have to leave DTV. The bundles are very attractive with TV and Internet and a guaranteed price for 24 months.
     
  16. Apr 3, 2019 #1836 of 2017
    SledgeHammer

    SledgeHammer Icon

    2,717
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    Dec 28, 2007
    They do? When I got a quote from them last month, it seemed like there is a price lock for 1 yr and then a partial increase in year 2 and then regular pricing? But they don't make you sign a contract.
     
  17. Apr 3, 2019 #1837 of 2017
    crkeehn

    crkeehn Godfather

    427
    13
    Apr 22, 2002
    I got my first bill since calling for credits. My bill was pretty much the way the CSR described it. It shows a 12 month $55 credit applied to the bill and indicated that this was the first of 12 months.
     
  18. Apr 6, 2019 #1838 of 2017
    Glenee

    Glenee Cool Member

    71
    10
    Sep 22, 2007
    Yes. Go online and if you have a account for internet, sign into your account and look at the bundles. If you don't have account already, go to one of the cox stores and tell them you want their best deal for 2 years guaranteed price. The store can do some things you can't do online.
     
  19. Apr 6, 2019 #1839 of 2017
    SledgeHammer

    SledgeHammer Icon

    2,717
    308
    Dec 28, 2007
    Hmm... well, the quote I got was for no contract with a price lock for 12 months and then a partial increase in year 2 with the full increase in year 3, but the no contract allows me to jump back to DirecTV if I got a come back offer.
     
  20. Apr 9, 2019 #1840 of 2017
    Mdog73

    Mdog73 New Member

    8
    0
    Aug 25, 2017
    Well I called and a guy talked to me and offered some free channels for a few months and then sent over to retention and was only offered $5 off a month for 1 year once i talked to someone there, that's worse than what the first guy offered. I hung up frustrated, been a customer since 2006. This bill is getting out of hand. I guess it's time to look elsewhere. Never been a big fan of Comcast but I should be able to get a decent deal as a new customer for a year or 2 it may be worth a try. And they seem to be doing some decent changes. Don't think i am ready to cut the cord completely yet.
     

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