Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Mar 7, 2019 #1821 of 1829
    bjlc

    bjlc Icon

    1,101
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    Aug 20, 2004
    has anyone asked to speak to a supervisor.. or try and get elevated that way? I lost all of my discounts mainly in September. .but I have not been able to get any thing back. Heck I cant even get free HBO.. so yesterday I got rid of Extra innings.. and got rid of the protection plan .. I am wondering if I suspend my kitchen tv will I lose the stuff on the Dvr? right now Directv is pushing me away.. and I read here of so many others like me who have been with them as long as i have if not longer.. what are they thinking? I have not had free Sunday ticket in 3 plus years.. instead just asking for a monthly reduction which others have gotten ALONG WITH Sunday ticket.. any way.. can anyone answer my questions.. about the supervisor or the suspension of the dvr..thanks ..
     
  2. Mar 7, 2019 #1822 of 1829
    armchair

    armchair Hall Of Fame

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    Jul 27, 2009
    I can only answer that if you remove the swm cable to the DVR (you should terminate at cable end or coupler so other receivers aren't impacted) prior to calling DirecTV to suspend each one, you shouldn't immediately lose the recordings. I had my recordings playable on a hr54 when I suspended DirecTV February 2018 to July. I terminated at the swm from dish at switch/coupler. Did that prior to suspending service and was good for the duration. Never lost them; they were there when I restored service after cancelling.

    I must have forgot the operative "suspend" wording when I tried to suspend 2 hr24 DVRs. Months ago, DirecTV was telling me to recycle these myself when I cancelled. This year, DirecTV demanded them back this year when I asked if I could just return the smart cards. Asked retention dept twice; still said return or pay non return fee. This is impacting my long term patronship with DirecTV. Expired discounts may not be offered at rates I've gotten lately, anyway.

    Read an article last night about transitioning services. Only the category that added a steaming TV service were happy with the result; number transitioning was highest IIRC. Cable and satellite bundles were rarer and had less satisfaction. It's a slow but increasing exodus from these services to streaming. I was one of those being retained (technically won back after cancelling) but I don't see the same or reduced offer retaining me long term.

    I'm still legacy DirecTV account BTW.

    Sent from my PH-1 using Tapatalk
     
  3. Mar 8, 2019 #1823 of 1829
    peelpub94

    peelpub94 New Member

    35
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    Jun 14, 2007
    Long Island
    You're not going to get anywhere. Time to move on. Take the money and put it towards a vacation rather than useless channels and crappy hardware. This company is finished.
     
  4. ericknolls

    ericknolls Member

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    17
    Aug 18, 2013
    New York,...
    In August my discounts are over for the premier package. I will call to change my package to ultimate. Maybe they will shave a few dollars off to stay in my current package. It remains to be seen. Like utilities - everything goes up yearly like housing. I don't like it but, what do you other than search for a provider with lower costs. I signed on in 2007 and FiOS in 2009. My health provider jumped my rate a whopping hundred bucks biweekly and increased my co pay ten dollars. That was a sting for my paycheck. But, Good luck!
     
  5. mlbrowninsc

    mlbrowninsc New Member

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    Feb 11, 2018
    Discounts expired and I called in to try to get some back. Offer $25 off which would be way over top line Vue. Went ahead and canceled and moving on. We’ll see if we get a call back before the 4/2 cancel date.


    Sent from my iPhone using Tapatalk
     
  6. crkeehn

    crkeehn Godfather

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    Apr 22, 2002
    I'm just off the phone with DirecTV. I called to cancel and was transferred to Customer Loyalty. I am supposed to receive credits that will drop my bill from $131 to $68. She didn't go into detail as to how the credits would break down. It is supposed to take effect in the next billing cycle and be effective for a year, with no contract extension.

    She said that when the year is nearly over, to call back and specifically request customer Loyalty to extend the credits. This is all allegedly noted on my account.
     
  7. SledgeHammer

    SledgeHammer Icon

    2,286
    228
    Dec 28, 2007
    Yup. That's going to be in your account notes in a year and somebody will be able to find it ;). Still, good credit though.
     
  8. crkeehn

    crkeehn Godfather

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    Apr 22, 2002
    Hey, as I was fully prepared to cancel my service, if they don't follow through, i won't be too broken hearted. If they do follow through with the credits, I'll be retaining MASN for another year as they hold sole rights for the Washington Nationals.
     
  9. bnwrx

    bnwrx Icon

    1,140
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    Dec 29, 2007
    colorado,...
    Do you know if you were talking to DTV or ATT? Have they "migrated" your DTV account over? Just curious if its ATT Loyalty or DTV Loyalty......
     

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