Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. DMRI2006

    DMRI2006 Godfather

    Jun 13, 2006
    My $45-off monthly credits expire at the end of next month so I called loyalty to see where the discounts are at. Got the measily $20-off offer, which takes me over $150 monthly for programming I am certain I can mostly bundled get with Fios (which we already have for internet) for much less.

    Is this the best offer likely to stand, or is it still worth playing CSR roulette? I might as well try chat instead of calling the next time, I still have a few weeks to figure it out, but things don't look good from this standpoint.
  2. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    May 17, 2010
    The discount well isn't bottomless.
  3. APB101

    APB101 Icon

    Sep 1, 2010
    You may have called a little too soon. Perhaps you need to do this under 30 days.

    Try it again—and you may get another, better offer. The individual representative may matter. So, too, a given call.
  4. DMRI2006

    DMRI2006 Godfather

    Jun 13, 2006
    I will try it again in a couple of weeks. This is how I've done it for about a decade -- call when my final month of discounts starts, so I can see whatever discounts that are supposedly applicable to my account for the next round (today was the day that happened and which they had suggested to me previously).

    Last year it was $45/month and free HBO for 3 months. It obviously varies, but there's no way I'm staying with them for $20/month when there are a wealth of more reasonable options on the table locally. (Even though I've been a sub since the 90s, which I'm guessing means increasingly less now with AT&T).
  5. APB101

    APB101 Icon

    Sep 1, 2010
    I called, a few days ago, just past my discounts off premium-movie programmers HBO, Cinemax, Starz, and Showtime. I had a –$50 off discount on my Xtra Classic package. (That was set to expire in less than 30 days.) Due to having been out of touch, and coming across a gem of a post mentioning that Xtra Classic has become essentially irrelevant (that programmers were bypassing it for standard packages), I had a decision to make: Go with Xtra or, given my continuous subscribing to the premiums, see what I could get for Premiere. Long story short: I estimated, before I called, what I would be willing to pay. (To get a good idea of what may be a good deal for me.) And if AT&T would not offer a good promotional discount, I would change from Xtra Classic to [standard] Xtra anyway. Turns out, as I inquired about Premiere, AT&T beat my estimate by –$10 to –$20 in my favor. And I am getting this new promotional discount for a full year.

    I want to stress that I recognize everyone does not have the same situation and/or experience. I have a relative who called twice, in December 2018, with the first rep (and this was in Retention) low-balling on the offer. My relative, subscribed to Xtra Classic, HBO, and HD Movie Pack, took that offer. I then suggested my relative call back, with likelihood of reaching a different representative, and really express disappointment. That second call turned into a terrific offer.

    I have been with DirecTV (now AT&T or, as I call it, AT&T’s DirecTV) since 1998; my relative, since 2005. The losses in television subscriptions is a harsh reality for the cable and satellite providers. So, it is better for them to offer promotional discounts than potentially lose a subscriber—especially a longterm subscriber—than to have to try win new ones (as the trajectory of the trend is more and more toward streaming).
  6. DMRI2006

    DMRI2006 Godfather

    Jun 13, 2006
    Exactly. You may well be right that I need to be inside of 30 days. I actually tried again with the retention/cancel dept., and scheduled my service to be disconnected at the end of next billing cycle when my discounts drop off. Unlike the other attempt, who were at least offering $20/off monthly, the "best" this rep could do was $15.

    Since I scheduled the cancellation I'll just see how this plays out and try again in a couple of weeks. If there are any offers in the return-receiver box for $40/month (which I've seen some people get) I'd probably take it -- I've got some time to figure it out (or, at the worst, an alternative!).
  7. TV_Guy

    TV_Guy New Member

    Nov 16, 2007
    I'm 3 months into a suspension that will in all likelihood have me canceling in a couple of months. Very familiar with the $15 offers. Never saw the value in the movie channels so maybe I was relegated to smaller discounts which was fine when the rates were much lower. For a while I was getting one shot discounts when they had no recurring discounts to offer. If you are okay with streaming services then Directv would have to offer at least a $60 discount for you to break even with Directv. At some point the whole calling for discounts thing seemed to be unnecessary. The OTT services have the discount built into their pricing.
  8. brett1198

    brett1198 Cool Member

    Jun 16, 2007
    Customer since 2002. Called in yesterday after my 1 year commitment for fiber internet upgrade expired. $60 off a month for 1 year, no commitment. Also asked about 4k upgrade, they waived the $49 installation charge, also no charge for receiver upgrade with a 2 year commitment. Very satisfied with my offer. DirecTV has always treated me well. I always call Dish and Comcast beforehand to see how much they would save me a month before I call and let them know what competitors are offering me.

    Sent from my LG-H871 using Tapatalk
  9. lansbury

    lansbury AllStar

    Jun 29, 2007
    Customer since 2006. Have been trying YouTube TV. Things about the DVR I didn't like but could live with if pushed. Called DirecTV, got told my account was now with AT&T and transferred. Got transferred again and that person told me no discounts available. My reply "I know there are but if my custom isn't worth a discount please cancel the account". Got transferred to Customer Loyalty. Immediately offered $60 off per month for 12 months and a $4.99 extra pack I already have, free for 3 months. Happy with that and will enjoy DirecTV for the next 12 months during which time TV delivery will no doubt change and evolve a lot more.
  10. mlbrowninsc

    mlbrowninsc New Member

    Feb 11, 2018
    Still nothing here. I sent all the equipment back a couple weeks ago. Currently using Spectrum on my Apple TVs. No problems and over 50% less. Guess we’ll see if there are any win back offers sent but at this point it doesn’t really matter.

    Sent from my iPhone using Tapatalk
    Microphone likes this.
  11. armchair

    armchair Hall Of Fame

    Jul 27, 2009
    PS Vue didn't work out? (Wasn't hard to review your history with 3 posts- I did read those).

    And curious how streaming Spectrum could be better? For example, do you have one Spectrum DVR with additional TVs on ATV4K? What access does the ATV4K give you on Spectrum? Recordings either in cloud or access to Spectrum DVR? I'm interested to know how it would work multiple TVs but only one Spectrum DVR.

    I ask because I've used Hulu Live TV, PS Vue and DirecTV Now. Only did a trial with YouTube TV but that may be where I go next if DirecTV won't renew any credits in a likable amount. And I've sampled free VOD for Sling TV but not my thing with needed OTA antenna access and all the add-ons the service would require for family interests.

    I had signed up for Spectrum bundling but cancelled when I saw the equipment they were offering me. No more multi-room view but I think the Spectrum over ATV4K, particularly integration, all came later. I'm not sure what the service offers but I have 3 ATV4Ks in my house and also added moCA 2.0 Bonded Adapters (coax to Ethernet) to my coaxial outlets. These are compatible to coexist with cable but not satellite. I had to rearrange my adapter setup to get DirecTV back online. That appears to be a temporary situation because the discounts of that magnitude may be offered again.

    I hope discussing alternatives isn't detailing this thread. You can reply via private message if preferred.

    Sent from my PH-1 using Tapatalk
  12. DMRI2006

    DMRI2006 Godfather

    Jun 13, 2006
    Just to follow up, after I scheduled my cancellation date for next month, I found a DirecTV retentions specific number on another board. Called it and they, with no hassle, quickly offered two monthly discounts ($60 and $57) bringing me down to roughly $45/month for the next year, no contract (just said not to drop down from Xtra). That is the least I've paid in my 20 years as a sub, and smoked the single $20-off monthly promo the regular 800 line offered.
  13. longhorn23

    longhorn23 Active Member

    Jan 19, 2019
    what number did you call?
    dtv757 likes this.
  14. DrummerBoy523

    DrummerBoy523 Godfather

    Jan 9, 2007
    Franklin, TN
    all my credits have expired. I called ATT and first offer was $20/mo. I asked if they had other discounts and she came back with $30/mo 12 mos. I took it.
  15. mlbrowninsc

    mlbrowninsc New Member

    Feb 11, 2018
    That would have done it for me as well.

    Sent from my iPhone using Tapatalk
  16. pfp

    pfp Whatever

    Apr 28, 2009
    Already signed up and mostly switched to YoutubeTV. I am perfectly happy with it. There are aspects of DirecTV I like better but nothing remotely worth the cost difference. Will be calling to cancel DirecTV in a couple of days. Current DirecTV bill is $140. I definitely don't expect it but I might consider staying if they cut that in half, but honestly it would probably take a little bit more than that even.
  17. crkeehn

    crkeehn Godfather

    Apr 22, 2002
    I was in a similar position and called to cancel. They immediately cut my bill in half for a year, no commitment. The only problem is that I find I'm not watching DTV at all, now. I'm watching the streaming services almost exclusively. I may be breaking down and calling them back and following through on my cancellation.
  18. DMRI2006

    DMRI2006 Godfather

    Jun 13, 2006
    The retention # I used is (619) 752-1401. Totally different experience than the regular operators, but I believe you may have to have a cancelation date lined up, or be calling specifically to cancel, because otherwise they ask how you got the number.
    longhorn23 likes this.
  19. SledgeHammer

    SledgeHammer Icon

    Dec 28, 2007
    I have Preferred Xtra and a single HR24. I've been milking discounts for whats gotta be close to 10 yrs lol. Last time, I had to play CSR roulette 5 times before I got them back. Today 2 of my discounts rolled off and it went up to $90/mo and in Sept it was heading up to $120/mo. I was going to cancel and go to Cox, not worth the hassle.

    Got offered $40/mo off. I wanted to keep it around $75/mo which is what I was paying now. It'll be $83/mo after Sept (including upgrading my POS HR24 to a HR54). I wanted a free upgrade to the HR54, but they wouldn't do it.
    Christopher Gould likes this.
  20. May 1, 2019 #1860 of 3134

    scottb8888 Cool Member

    Mar 28, 2007
    Just tried the (619) number above. They said my records moved to AT&T and transferred me. So far on hold for 15 minutes. Got a $65/ Month credit for 12
    Last edited: May 1, 2019
    longhorn23 and dtv757 like this.

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