Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Glumby01

    Glumby01 New Member

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    May 13, 2019
    Understandable, been a lurker for awile but always check this thread for deals when I call.
    This is by far the best I ever received. Checked my online account and can post screenshots but here is what has been posted:

    An alert that states the extra $10 off will take place next month: "Auto Bill Pay enrollment will take effect on your next bill."
    An $81.13 credit to my account for this month
    05/13/2019 XXXXXXXX NFL SUNDAY TICKET MAX 2019 HD - Charge $0.00 $0.00

    The $300 Visa will take 6 to 7 weeks per DTV but would be happy to post the letter it comes with.
     
    Nomo1 likes this.
  2. armchair

    armchair Hall Of Fame

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    Jul 27, 2009
    I wouldn't doubt his story. It's similar to my experience a year ago but gift card has been upped to $300 from $200. My programming was upped too to ultimate, irrc. But premium movie channels were only for 3 months.

    Question would be the frequency of this opportunity. Year 2? I could go without DirecTV if that means no, pay in full or considerably more than streaming TV skinny bundle. One way or the other, I plan to save and not pay too much TV when there's a choice. I've also deactivated 2 DVRs and dropped protection plan to reduce the bill but didn't expect DirecTV to ask for them back or pay no hw return fee.

    I do believe the cancellation method is still key to the greater offer though. This is where the NFLST, gift card and premium channels are coming from. Cancelling let's DirecTV and AT&T know you're serious enough about the pricing, IMO. Though ymmv with the (619) number. For year 2, I may try that first, though I'm not obligated as a year 2 consumer.

    Sent from my PH-1 using Tapatalk
     
  3. codespy

    codespy RIP Starr! DBSTalk Club

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    Mar 29, 2006
    Seasonal
    It’s been a staple for new customers for several years now, not typically for existing customers based on posts though...until recently.
     
  4. Spoonman27

    Spoonman27 Cool Member

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    Jul 12, 2009
    When I called the 619 number they asked me how I got the number. They then tried to transfer me to ATT. I hung up because I didn't suspect that the person they would transfer me to would find a deal. So after 25 years I will be gone from Directv next Monday. I've had to use sling for Pac 12 so I'm not stepping into a great unknown. I only had the extra package so maybe I didn't spend enough for Directv to warrant their attention.
     
  5. ddgwood

    ddgwood New Member

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    Sep 9, 2011
    My 50 dollar off was up in two weeks so i called the regular number to cancel and with no problem she offered me 80 off a month for a year,which was good enough for me.
     
    bmetelsky likes this.
  6. Jason Grieser

    Jason Grieser New Member

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    May 20, 2019
    I just had the same experience. Asked how I got the number and then tried to transfer me to customer service and they said they were the retention department. I asked if they could cancel my account and they said they would have to transfer me to customer service. I currently have the Choice package.
     
  7. dtv757

    dtv757 Icon

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    757
    I just guessing ... but mabye it depends on if you have a DirecTV account or an at&t account ??

    I know one of the rentention numbers someone posted, it took the rep a long time to locate my DirecTV account...


    Apparent it was att retention . (I'm talking about a different number not the 619)



    Sent from my SM-N960U using Tapatalk
     
    Last edited: May 20, 2019
  8. Jason Grieser

    Jason Grieser New Member

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    May 20, 2019
    Been a DirecTV customer for 15 years.
     
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  9. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Apr 17, 2003
    Michiana
    AT&T has been converting old accounts. :(
     
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  10. dtv757

    dtv757 Icon

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    Jun 3, 2006
    757
    Bingo ,

    So like I am still on DirecTV.com

    But a lot of folks were converted to att.com

    A lot of companies do this after a merger/buy out

    Alltel/ vzw. Xm/Sirius etc just naming an example of how accounts merger after new ownership

    Sent from my SM-N960U using Tapatalk
     
  11. FussyBob

    FussyBob Legend

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    Jan 11, 2009
    You guys are very lucky!!

    I have been with D* for 20 years, my month bill is $187, called for discounts. NONE!

    And they told me that I have an old STARZ plus Sports combo package (20$ cost) that they were under charging me
    for many years and will up the price appropriately in the next few billing cycles!!!!!!!!!!!

    I also have local cable as my family likes the local TV stations that are not transmitted by D*.
    The local cable has 200+ channels but no YES network, so I stay with D* for that and I'm grandfathered
    for the East/West coast networks which gives me a lot of different NFL games.

    I also bought my 3 receivers from Solid Signal at $200 each, plus a dish, and installed myself. D* never came to my house or compensated me for the $600+ receivers/dish I paid for out of my pocket.

    I guess that it's time for me to cut the DTV...……..
     
    Last edited: May 22, 2019
  12. cypherx

    cypherx Hall Of Fame

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    Aug 27, 2010
    PA - Berks...
    I called to lower my bill today and got nowhere. I really do need to get the costs down because $147 a month to DirecTV and $116 a month to the cable company (internet and phone) is just too much.

    I ended up just eliminating Starz and Showtime.

    My account was moved to AT&T a few weeks ago. Get this, I removed those channels and immediately they deactivated on the HR44, but he said it would take 1 to 2 billing cycles to see the new price! They cannot legally charge me for channels that are not activated. They should just queue up in the billing system to not deauthorize them until the billing cycle is complete, but they don’t! So he gave me a one time $25 courtesy credit for this issue.

    Other than that, no deals or discounts offered. He offered to lower me down to the choice package. That’s about it. I felt like I was talking to the local cable company, whom is a smaller operator and had little to no room to budge.


    Ongoing DIRECTV monthly charges
    PREFERRED XTRA $99.99
    HBO $17.99
    Advanced Receiver Service - HD $10.00
    Advanced Receiver Service - DVR $10.00
    TV Access Fee $7.00
    Whole-Home DVR Service $3.00

    Promotions/Discounts:
    $7 off 1st TV -$7.00
    $17.99 off HBO with AT&T Unlimited Wireless -$17.99
    $25 off AT&T Unlimited Video Loyalty Ongoing -$25.00
    Upcoming DIRECTV Bill Total
    TOTAL: $111.99

    What’s not shown in the email is the one time $25 courtesy credit. Not holding my breath on that.
     
  13. crkeehn

    crkeehn Godfather

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    Apr 22, 2002
    For what it's worth, If I have dealt with the normal CSR, either by phone or on Chat, they won't offer discounts. Their only solution seems to be to pare back on your service.

    More recently I called, planning to cancel service due to the cost and the ability to duplicate my service through online streaming resources. When I said that I wanted to cancel, I was immediately transferred to another person (Retentions?) who was able to discover a significant discount that I'm eligible for.

    My one caveat with this is that if you threaten to cancel, be prepared to follow through as they may take you at your word. Ironically, I have discovered that since I got the discount, my satellite viewing has been totally replaced by the online streaming services and I think that I'm going to be making another call, to cancel service for real.
     
  14. cypherx

    cypherx Hall Of Fame

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    Aug 27, 2010
    PA - Berks...
    I will do that likely next time the cable company offers a free cable for two months deal. They do it every year and advertise it on billboards, email and their website. They are rolling out TiVo really soon and I may be interested in combining services and switching to the 6 tuner multiroom system that has apps like Netflix. I’m just not impressed that our cable company only offers the main premium in HD, so you have to rely on on demand and DVR for any good quality content.

    Now when this happens I’ll be prepared but would probably still accept huge discounts to stay if offered, because face it- switching sucks.
     
  15. compnurd

    compnurd Hall Of Fame

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    Evans City PA
    Same here with my local cable company. Only the main channel in HD. Quite frankly I pay about 20 bucks more a month with directv than with my local but get about 20 more HD channels not including premiums. I love Tivo but I pay for content which frankly I get more of with directv
     
  16. Glumby01

    Glumby01 New Member

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    May 13, 2019
    Just received an email to claim the $300 gift card so its in process. Verified my address and they say 3-4 weeks I should receive then I have 6 months to use.

    Refer to post 1877 and 1881
     
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  17. crkeehn

    crkeehn Godfather

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    Apr 22, 2002
    I made the call. When I indicated that I wished to cancel, I was transferred to retention, who immediately offered me an additional $20 discount over the one they had previously offered. I thanked the CSR and indicated that I had not watched DirecTV since my previous discount and I wanted to cancel. She took me through the steps, explaining what I could expect and indicating that I would receive instructions for returning the access cards.

    After I talked to customer service, I turned on the satellite receiver one last time. I discovered that my signal was marginal, apparently due to leaf growth in the next yard. I had not watched the satellite in so long, I had not realized that the signal was deteriorating.
     
  18. dakn2

    dakn2 Cool Member

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    Sep 20, 2002
    What number are you calling if you have been switched to AT&T?

    My contract is up; bill increased 55%, so I'm calling looking for a discount. When I call the number on my bill and go through the prompts I get a recording telling me to call back during business hours - are you kidding me?!?
     
    Last edited: May 28, 2019
  19. Legacy

    Legacy New Member

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    Nov 10, 2011
    I called yesterday and got nowhere. Been a DTV customer for over 20 years. Person I talked to wouldn't offer any discounts even though I explained I could save almost $500 when I switch to Dish.

    Later in the day I thought I would try the chat route. After I explained I planned to cancel due to the cost I was transferred to an agent in the loyalty department. After chatting with that person and explaining why I was planning to cancel he offered me a $90/month discount for 12 months and a $30 one time credit, and no contract extension.

    Bottom line is don't give up, it may take more than one contact to get what is acceptable to you.
     
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  20. Jun 4, 2019 #1900 of 2019
    dakn2

    dakn2 Cool Member

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    Sep 20, 2002
    Ended up calling the loyalty number. I was on hold for 20 mins, but it paid off. I have both AT&T DSL and DirecTV; after some up and back and "Can you do better than that?" I am down to $30 for each for the next 12 months; then raises to $106 for months 13 -24. No contract extension.
     
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