Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Jun 5, 2019 #1901 of 3102

    chasfh New Member

    Nov 1, 2010
    Anybody ever get a deal you didn't really like and then call back a few days later to get a better one?

    I've been with DTV since 1999. A year ago I got what I thought were decent enough discounts: $45 off/12 mos, free Max and HBO for six months each; $10 off Sports Pack; $7 off first TV. Got my bill for this first month with all the discounts fallen off and it's $202. (I have Xtra, HBO, SHO, Sports Pack, Movies Extra; and MLB EI.)

    I called 1-800 on Monday to get replacement discounts and got what so many others here have: nada. Only an offer to cut my package. Then I said, OK, go ahead and cancel. The guy put me on hold. He came back a minute later and said OK, sir, I have my finger on the button, I have you on a recorded line, you're sure you want to cancel?

    I'd never seen it go that far before and I blinked and said, I'll confirm with my wife and call right back, and hung up. Weak sauce.

    I did talk with my wife and we brainstormed some. We decided we could live with various OTT services and pay less but boy, we sure like the convenience of DTV.

    I called back yesterday for another hack at it. Got someone different who, this time, offered $30 off/12 months, $7 off HBO, $7 off SHO, 1/2 off Movies Extra Pack. Boom, that was it. Saves me $47 month total, down to $155. Big whoop. I took it, though. Plus they're making me pay the full $202 this month and starting the discounts effective next month. *******s.

    Now, of course, I have buyer's remorse, especially after reading these pages (I typically didn't come here before these calls), and learning about the special number.

    That's why I ask: Has anyone ever called back a few days later and say, listen, I got these discounts but the price is still way too high and I want to see whether we can make it lower, or I need to bail. Or I could say, I know many others are getting better offers. Either way: anyone have success with this strategy?
  2. Jun 5, 2019 #1902 of 3102

    TV_Guy New Member

    Nov 16, 2007
    I had most of my discounts expire and kept getting offers I didn't like. Wound asking for 1 shot discounts to keep the bill reasonable. After calling monthly for 4 or 5 months I got tired of calling and settled for $20 off for 12 months. I think I had another small discount roll off and after the January 2019 price increase my bill would have been $97 with no premiums and 1 extra receiver. I had no luck calling for discounts after accepting the $20 deal even though another discount had rolled off. Ended up suspending for 6 months and going with OTT. YouTube TV is almost $60 less than full price Directv. When you factor in the ability to connect extra sets without the $7 fee there is room for more cost savings. Directv loses a lot of the convenience factor if you have to spend a lot of time chasing down discounts and avoiding 1 or 2 year commitments. Probably will be calling to terminate the account in a few weeks. A $47 offer won't keep me from canceling. It's not just cable or satellite anymore.
    Last edited: Jun 5, 2019
  3. Jun 6, 2019 #1903 of 3102

    bmetelsky Cool Member

    Feb 28, 2009
    A little greedy aren't we?

    Sent from my SM-N960U using Tapatalk
    MysteryMan likes this.
  4. Jun 6, 2019 #1904 of 3102

    chasfh New Member

    Nov 1, 2010
    Not at all. I'm reading about people here getting way better deals than I. I'm not being greedy to want something similar.

    In all seriousness, anyone ever try this?
  5. Jun 6, 2019 #1905 of 3102

    chasfh New Member

    Nov 1, 2010
    Thanks for your insight.
  6. Jun 7, 2019 #1906 of 3102

    cmasia Icon

    Sep 18, 2007
    Las Vegas
    Last August, I called in and received $60 credit for 12 months on my Premier package, along with another $32 for 6 months, and RedZone free.
    In February, they extended the $32 for another 6 months.

    So, after reading the below article, I'll be interested to see what happens this August.

    Click on the "Bloomberg" link in the 3rd paragraph for the entire story.

    From the article:

    At the same conference, AT&T Inc. CEO Randall Stephenson said his company, which owns the satellite provider DirecTV, is “cleaning up the customer base” by letting go of subscribers who insist on keeping promotional prices when their contracts expire.

    He's obviously speaking of new customers with expiring first timer promos, but I wonder just how deep this will go,
  7. Jul 4, 2019 #1907 of 3102

    RAF3838 New Member

    Apr 4, 2014
    Boston, MA
    what is the 619 number?
  8. Jul 5, 2019 #1908 of 3102

    dtv757 Icon

    Jun 3, 2006
    At least hes going fios :)
    And not some cable company.

    Sent from my SM-N960U using Tapatalk
  9. bjlc

    bjlc Icon

    Aug 20, 2004
    well finally after all this time .. I got a works out to be $60 off for the whole year.. and I did not have to enter into a contract with D*.. so if i need Sunday Ticket or some thing else.. I have some room to play.. but finally a discount..
    paranoia, Doylize and dtv757 like this.
  10. paranoia

    paranoia DBSTalk Club DBSTalk Club

    Jun 12, 2014
    New England
    congrats !!
  11. rhall64

    rhall64 New Member

    Sep 25, 2018
    What phone # did you call?
    longhorn23 likes this.
  12. bjlc

    bjlc Icon

    Aug 20, 2004
    1800 directv and asked for how much time remaining on my contract...
  13. kayur

    kayur New Member

    Sep 27, 2007
    I just called 866-586-4990 and told them my two year contract just expired and wanted to know if any discounts were available to keep my service. She offered me $55 in loyalty credit for 12 months which is $10-12 less than I was receiving the past 24 months under my initial contract. Also, she said I wasn’t locked into a new contract. That was good enough for me.
  14. studechip

    studechip Godfather

    Apr 16, 2012
    I wouldn't assume you aren't under a new contract regardless of what you were told.
  15. T.C.

    T.C. Member

    Sep 20, 2017
    Detroit, MI
    Just called the retention department. 800-824-9077

    All of my credits have fallen off. Wanted to see if there were anymore offers. Here is what the rep told me.

    1. When you call up the retention department... discounts and offers are for "select accounts" only. The only offer I had for my account was a "one time $15.00 credit." She said call back later. Hopefully better offers in August.

    2. Her advice when calling the retention department.

    A. Only call when all of your credits have expired.
    B. Make sure your last statement has printed.
    C. Make sure you pay your bill in full before you call and give the computer system 24 hours to process.

    She claimed this will ensure better discounts for your account.
  16. dtv757

    dtv757 Icon

    Jun 3, 2006
    Call the 619 number

    Sent from my SM-N960U using Tapatalk
    T.C. likes this.
  17. Glumby01

    Glumby01 New Member

    May 13, 2019
    Based on my post on page 94 here is the breakdown of my last bill:

    Ultimate $65
    $70 off $135 for 12 months
    Regional Sports Fee $8.49
    Watch DTV on second TV $7
    DTV Protection Plan $8.99

    $10 off for 12 months
    $10 off for 12 months

    TOTAL $124.40

    NFL Sunday Ticket Max 2019 FREE
    $300 Visa card - received!

    Had to sign a one year contract but did receive the Visa card in the mail.
    dtv757 likes this.
  18. dtv757

    dtv757 Icon

    Jun 3, 2006
    Free NFL ST nice !

    Which number did u call to get NFL free

    The 619?
    Sent from my SM-N960U using Tapatalk
    Last edited: Jul 23, 2019
  19. armchair

    armchair Hall Of Fame

    Jul 27, 2009
    I'm still on legacy DirecTV accounting, had the winback 12 months ago after cancelling but calling loyalty about an $85 12 month discount rolling off was getting nowhere. 3 calls this month and no offers. And I dismissed any suggestions of paying in full for 1 month and calling back for new offers.

    I decided to call the 619 number and be honest with the friendly rep that loyalty dept offers were nil and recent AT&T strategy is pointing me to the nearest exit so I'm calling you. No questions asked except for account and email confirmation. Got $60 per month for 12 months, no contact. No NFLST this year but the offer is enough to keep me here until my other discounts roll off. I may downgrade my programming if it isn't tied to the discount offered. TV has gotten too expensive for add-ons and bulky programming.

    The rep said they'd be happy to take my call in 6 months. Don't leave without giving that a try.

    I'm on my vacation and nearing end of month account statement. I needed to credits to stay or would have canceled. I told him as much to stay honest. I've thought and considered in advance if what would meet with my expectations. He said he couldn't do anything with existing credits; I wanted them all combined into one, but no. Again staying honest, I told him that keeps me another 6 months at least, no promises though. I'd likely leave over the other credits expiring. I'm not under contract and not after today either.

    Sent from my PH-1 using Tapatalk
  20. T.C.

    T.C. Member

    Sep 20, 2017
    Detroit, MI
    I appreciate your advice! Clearly the 619 number is the best for discounts.

    Called 619-752-1401 moments ago.

    Lady answered the phone and said... what can I help you with? In sort of a mean way lol I said... um... honestly... looking to lower my bill. I can't afford what I'm paying now. (Currently on the Entertainment Package - All Included at $100.00 a month.) All my previous discounts fell off.

    She said... let me see what I can do for you could you please hold? I said sure. Comes back about 2 minutes later. She goes... do you like your current package? Naturally, I got used to the Entertainment package... not going to pay the extra monthly fee for my Detroit Regional Fox Sports etc. I think the cost is bullsh#$. So I said... yes... my current package is fine. She goes good. I can do $55.00 off for 12 months. No contract. That will bring you to $45.00 a month for the next 12 months.

    I'm thinking damn... what a deal. I said... any offers for like HBO? Or NFL Sunday Ticket? She said... hold the line for a few minutes. I said no problem. I was on hold for about 4 minutes. She came back and said.... ok here's what I can do for you. The only way I can basically give it to you for FREE or around FREE is... I have to input it as 6 Months - Sunday Ticket Max at $65.99. I will throw an additional $60.00 credit for 6 months. That will wipe away most of that $65.99 charge. Leave you with $5.99 charge per month. But wait... I will throw in a $200.00 Free VISA Gift Card to wipe away the remaining $5.99 per month charge and give you more of a discount. Then she said... I will set you up with HBO Free for 3 months. But you must call to cancel the HBO.

    So here's the breakdown from what DirecTV billing online is showing.

    Entertainment Package All Included - $100.00
    Entertainment $60.00 Credit 12 Months - $-60.00
    Entertainment $60.00 Credit 12 Months - $-60.00
    NFL Sunday Ticket Max $65.99
    HBO Charge $17.99
    HBO (3 Months HBO DUO Credit) - $-17.99
    $200.00 - FREE VISA GIFT CARD

    First 6 Months Out The Door $45.99 Each Month
    Last 6 Months Out The Door $-20.00 (Credit) Each Month.... Watching Free DirecTV? lol Come on now. Is this lady going to lose her job?

    Now.... if you look closely there's 2 credits of $-60.00. Did she really just give me an additional credit for $60.00 after the Sunday Ticket Subscription is over 6 months from now? So technically after the 6 months.... my service would be free? Come on now... this is UNREAL. lol

    I highly advise everyone to call that 619 number.... this must be some sort of WIN YOUR BUSINESS BACK NUMBER. WOW!

    I will definitely update this thread once my new bill prints.
    dtv757, 242424 and TheRatPatrol like this.

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