Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. DR2420

    DR2420 New Member

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    Wow! I would say that was a successful phone call. If it is already showing as such in your recent activity as shown above, you should be fine!
     
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  2. jimmie57

    jimmie57 Hall Of Fame

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    The lack of discounts might change real soon. AT&T announced earnings this morning and in the last 12 months they have lost about 2.3 million Pay TV subscribers. Somebody at the company might figure out that people are leaving over the high pricing.
     
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  3. compnurd

    compnurd Hall Of Fame

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    I doubt it They mentioned they have about a million left on promo's and are basically expecting them to leave
     
  4. T.C.

    T.C. Member

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    It feels good to finally "feel" like you got something back from all the pixelation issues. I was pulling my hair out for months. I didn't want to leave DirecTV but if they weren't going to budge... yes I was going to cancel service... and hopefully get a "WIN BACK" deal in the mail within 30 days or so. I didn't think they would budge this much over the phone? Lady was really mean at first lol and it was like her personality changed? Like, she enjoyed giving free stuff to people. lol Made her feel special. ha!

    More than likely I will be purchasing the NBA League Pass.... when it becomes available (they'll make a little off of me ha!). I don't actually know the "True Cost" in regards to programming? Like what is the absolute rock bottom they would let a subscriber get it for? But, I can see how most people across the USA don't read satellite forum threads... they don't really investigate. And a lot of my friends hate calling customer service to be honest. So, I could imagine DirecTV still has quite a few customers paying well over $100.00+ for years.... and they simply never call for discounts. I guess in business... it all evens out??

    One day... I'm sure I'll upgrade to 4k programming. I don't even own a 4k TV yet. With all the pixelation problems.... didn't want to invest in more problems at the moment. I mean... they can't even get simple HD transmission to work consistently. And why or how on earth does every FSN Regional station look different and sound different? I mean... if you sell NBA League Pass... and you sell MLB Extra Innings... and you sell NHL Center Ice... wouldn't you want to make sure all the Fox Sports are aligned properly? They are all different! Fox example... the CLEAREST PICTURE... like CRYSTAL CLEAR is L.A. Laker Games (NBA)... I can't think of the network or channel at the moment? But that transmission... that picture... is RAZOR SHARP. But you turn to any other feed for basketball... you're like... it's not even close! lol Like night and day.
     
  5. compnurd

    compnurd Hall Of Fame

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    Directv doesnt own FSN.... So what would they have to do with the look and feel of each individual channel? and last i checked, MLB EI, NHL CI, and NBA LP are all packaged by InDemand who sells it various cable/sat companies
     
  6. whorne

    whorne New Member

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    I was able to extend my $60/month loyalty credit for an additional year-it was set to expire in August. I did this via the chat process. No luck with Sunday Ticket though. Was told to try back in a few weeks.
     
  7. Bob Coxner

    Bob Coxner Icon

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    Does anyone know if the 619 number is for DTV or for AT&T accounts? I was switched to AT&T at least a year ago and getting discounts has been a PITA. I've also been flat out lied to. A few months ago I talked to retention and got a $50/12 month discount. I made sure the agent put notes on the account. I even got an email confirming it. It never showed up on my bill and when I talked to CSRs they all claimed there was nothing in my account notes about it.

    People seem to be having better luck with chat. I still have the confirmation email, so maybe I'll try that.

    I've been with DTV for 20+ years but the increasing prices and the switch to AT&T has just about finally made even cable look attractive.
     
  8. armchair

    armchair Hall Of Fame

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    I'm still legacy DirecTV accounting but I think the 619 is for both? I know it's been asked but maybe not clarified? I mentioned that the 619 worked for me because the retention number mostly worked for me until this year. Try it and post back here if it worked.

    Last year, I cancelled because I didn't think DirecTV could be competitive with streaming but it's been that since I cancelled and came back. I didn't cancel this year but got the price down where I felt it was still competitive. I never used chat except for DTVN where that's all there was.

    If you have proof of a promised discount, didn't get it and still get any run around, tell them you're disputing this through BBB arbitration. Even if you don't have to, I can say it works rather quickly and no haggling. No headaches; worth the effort. I did have it use BBB last year. And I didn't know if I could just update the original dispute when DirecTV fell through the agreed resolution, but that worked too. Worked out well for me. AT&T Office of the President resolved the issue without having the 3rd party arbitration take part in resolution. That makes it go smoother and quicker.

    Sent from my PH-1 using Tapatalk
     
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  9. Bob Coxner

    Bob Coxner Icon

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    Actually I've been tempted to pursue it with the FTC. They carry more clout than the BBB.

    I miss the good old days when you could write to the DTV VP of Customer Relations and get super support. I remember writing one time and I got a call on Sunday morning from her assistant asking me what they could do for me.

    Here's the email I got, which they now claim doesn't exist. The return email address would appear to be from an individual.

    From: AT&T Services <att-services.cn.1544749953@emailff.att-mail.com>
    Prorated DIRECTV charges [​IMG]
    Promotions/Discounts:
    $50 Off for 12 Months ($600 Value) Loyalty Offer -$11.67
    Ongoing DIRECTV monthly charges [​IMG]
    ENTERTAINMENT $70.99
    Advanced Receiver Service - HD $10.00
    Advanced Receiver Service - DVR $10.00
    TV Access Fee $7.00
    Whole-Home DVR Service $3.00
    Promotions/Discounts:
    $7 off 1st TV -$7.00
    $50 Off for 12 Months ($600 Value) Loyalty Offer -$50.00
    Upcoming DIRECTV Bill Total [​IMG]
    TOTAL: $39.32
     
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  10. compnurd

    compnurd Hall Of Fame

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    When did you get in relation to your billing cycle. Directv doesn’t prorate bills anymore so that takes effect your next cycle
     
  11. dtv757

    dtv757 Icon

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    I need to call again lol

    Sent from my SM-N960U using Tapatalk
     
  12. Bob Coxner

    Bob Coxner Icon

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    This was basically in the middle of my billing cycle and I believe April was before they stopped prorating bills. There have been 4 bills since I supposedly received the discount and got the confirmation email. I think 4 billing periods is enough to know that it ain't happening. :)

    I did go ahead and fill out a complaint with the BBB. We'll see what happens. If nothing, then the FTC will be my next stop.

    I'm retired so I have nothing better to do than kick the kids off my lawn and follow up on legitimate complaints. :)
     
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  13. Spoonman27

    Spoonman27 Cool Member

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    Jul 12, 2009
    They've moved my account to ATT even though the only ATT service I have is directv. When I called 619 they asked how I got the number and transferred me to ATT. I hung up at that point.
     
  14. T.C.

    T.C. Member

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    Detroit, MI
    Never said they owned FSN. They are promoting a product. They are selling a product. They should back the product or not sell it. Furthermore, have their own techs do testing of the feed... and get on InDemand's ass. All DirecTV ever claims is "amazing HD signal" etc. It's not even close on those channels.
     
  15. compnurd

    compnurd Hall Of Fame

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    Do what testing? They cant make the individual channel owners use better cameras or increase bandwidth to them
     
  16. B. Shoe

    B. Shoe Mentor

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    Do not call expecting a discount on NBA League Pass. Maybe there are a few exceptions floating out here on the boards, but League Pass discounts don't occur often. I've subscribed to LP for the past several years. For $200, if you are an NBA/hoops fan, I'll still argue it's a better dollar-for-dollar value than Sunday Ticket is and it worth the actual cost. Give it a shot, and may the odds be ever in your favor.
     
  17. Bob Coxner

    Bob Coxner Icon

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    I'm in the same boat. DirecTV is my only AT&T service and it really bugs me that I have to do all my dealings with AT&T and their CSRs.
     
  18. dtv757

    dtv757 Icon

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    Issue with that is most TV providers have NBA LP, MLB EI , NHL CI

    Its NOT exclusive like NFL ST to DirecTV (in the USA)





    Sent from my SM-N960U using Tapatalk
     
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  19. MikeJW

    MikeJW Mentor

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    Aug 17, 2006
    If you're one of the people who have been switched to AT&T, you may have some luck trying the chat. I was on a $60.00 a month credit for 12 months and it had just expired. I talked to a rep via the chat and I was able to get that same offer extended for the next 12 months and they also gave me discount credits for sunday ticket max ($100 off). Good luck.
     
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  20. Bob Coxner

    Bob Coxner Icon

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    Update: I filed a complaint with the BBB last Friday. Today I got a call from an AT&T rep who not only gave me the promised $50/12 month discount but even backdated it to April (which is when it was originally promised). I hadn't asked for that and it actually makes it a 16 month discount. I guess I'll stick around for another year.

    Thanks to armchair for the BBB suggestion!
     
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