Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Nomo1

    Nomo1 AllStar

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    Apr 16, 2007
    What are the magical words to say if they ask where you got the number? I was transferred to the regular Att operators.

    As a customer for 13 years i keep getting the runaround and offer for premium channels I have no interest in. Or they will lower my package. Also not interested. I’m ready to cancel. I have a cable offer on the table. Why do they play these games?
     
  2. TheRatPatrol

    TheRatPatrol Hall Of Fame

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    I would just tell them that you were transferred to them from the main number. Unless they have some way of knowing you were not?
     
  3. bjlc

    bjlc Icon

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    my wife gave me the number and she is boss..
     
  4. armchair

    armchair Hall Of Fame

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    Likewise, I'm still with DirecTV because the BBB dispute worked. Now that some of that disputed compensation exists (I was given one time discounts for months until resolved), I've got a split in discount coverage by about 6 months.

    So there's still yet another reason I'm still with DirecTV. The 619 number.

    And for those that haven't had success with the 619 or asking about its intent by account status, I'd say: because the 619 number worked when the loyalty department began to fail, I'm beginning to get the impression the 619 number is for legacy DirecTV accounts. I wasn't asked but I offered the explanation that I called because loyalty department claimed they couldn't find any offers after my biggest discount rolled off. They're all pretty slick with questioning how I know while they claim not to know until I refer them to what the 12 of 12 in my last bill means: I've gotten my last discount of that amount. Oh, they say; now I see it.

    Not only that but I was invited to call the same number in 6 months when my other discounts expire. It's only an impression I have but anyone knowing AT&T account holders can call the 619 number, please correct me. I'd like to think AT&T account holders can use it to because the estimations I heard earlier in the year was that all accounts would rolled over to AT&T by end of April. This hasn't happened for me, yet. I've been on auto pay for a long time and wonder if that has anything to do with the transition delay? Is there any reason for delays? I also have an ongoing discount in my "account ledger" that applies until my next receiver upgrade. I have an HR54 so I don't anticipate losing that discount any time soon. I had the 4K upgrade but returned it because the client box kept freezing. Hated it.

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  5. Aug 1, 2019 #1945 of 2300
    mrknowitall526

    mrknowitall526 Active Member

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    Lehigh...
    619 number does nothing for ATT accounts, apparently. I called and the guy couldn't even access my account. Transferred me somewhere, and I said I wanted to cancel. Guy answered and said he had no discounts to offer. I have $30 off that is expiring on the 8th. Guess I have to call back then. I was trying to do it while I had some time today, instead I wasted 20 minutes.

    You'd think they'd try a little harder to keep current customers given the fact that they lost so many in the last quarter.

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  6. Aug 1, 2019 #1946 of 2300
    Bob Coxner

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    I think that AT&T has buyer's remorse and wish they had never bought DTV. Based on what they say publicly they don't care about the loss of customers and that most were on promo pricing. They say they now only want the customers with the most expensive packages and premiums. If they're telling the truth then discounts are going to become even harder to get than they are now. I know I've found it much harder with AT&T CSRs than I ever did with DTV CSRs and I hate that my account was switched over.
     
  7. Aug 2, 2019 #1947 of 2300
    poppo

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    My $30 off for 12 months expired, so I first tried the chat and gave up after I waited for 45 minutes. So I called, and the best I could get was a one time $15 credit for complaining about the loss of channels under dispute and $20 off for 12 months. I also complained about the ads they show when paused (for all the good that will do). She did type it up and read it back to me, so I feel like the complaint will go "somewhere".

    FWIW, I have been a customer for 20 years.
     
  8. Aug 2, 2019 #1948 of 2300
    powerhouse1960

    powerhouse1960 Cool Member

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    Jun 10, 2008
    I have been a customer since 1999
    not what I would consider low in
    have had the premier package for years and last year bundle my phone and internet was paying 278.73 per month this time it when up to 333.00
    called and ask for some discount they told me none available now maybe in a month or two said I was going to investigate other opting they said OK guess they do not care if I stay or not .
    Its unbelievable to me almost like they want me to switch
     
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  9. Aug 3, 2019 #1949 of 2300
    JKUCSMA

    JKUCSMA New Member

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    Sep 9, 2003


    I have had the sunday ticket since it went off my big sat dish,plus cell phones ,and internet and they offered me nothing.
     
  10. Aug 4, 2019 #1950 of 2300
    AngryManMLS

    AngryManMLS Active Member

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    If this is like last year they didn't really start into handing out discounts (or even free) Sunday Ticket until close to the start of the season.
     
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  11. Aug 5, 2019 #1951 of 2300
    syphix

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    Wow. DIRECTV's offers for long time customers seems rather....pathetic.

    However, I'm finished with my first year of my 2 year contract, and my price went up from ~$62 to ~$152. I chatted with a CSR, stating that the competive nature of this industry means even with the $20/mo ETF, I'm still inclined to cancel and go elsewhere. She asked what my price range was, and I said that the DIRECTV XTRA package lines up with Playstation VUE's ELITE package, which, with the $20/mo ETF, would cost me $85. I asked if she could meet me somewhere south of $100/mo. She gave me credits to bring my bill to ~$88/mo before taxes/fees PLUS no contract extension (still expires 8/20), and she's sending me an LCC to pickup my lost CBS. I think being calm, cordial, flexible and prepared with facts was the key to my success.

    Not sure how well the LCC will work as I'm in a secondary market (my OTA's come from repeaters not on the original channel #'s).
     
    Last edited: Aug 5, 2019
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  12. Aug 5, 2019 #1952 of 2300
    compnurd

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    Seems it depends. Looks like the people who have switched to ATT are having the hardest time
     
  13. Aug 5, 2019 #1953 of 2300
    powerhouse1960

    powerhouse1960 Cool Member

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    Jun 10, 2008
    Yes I agree Direct tv has always been good to me even above what I expected but last year I let att convenience me to bundle to save on my land line
    It was out of hand
    Now nothing except they did agree to send a lcc for a local disputed.
    they lost out thought I went from the top package 166.99 plus a 15.99 add on to the 70.99 package I would have kept it all for a small discount of coarse they still hit me 43.00 for equipment per month for now
     
  14. Aug 5, 2019 #1954 of 2300
    syphix

    syphix Hall Of Fame

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    My billing is AT&T. This was attained through AT&T chat on their website.




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  15. Aug 6, 2019 #1955 of 2300
    Bitterman

    Bitterman New Member

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    Jan 30, 2013
    Hudson...
    Customer since 2003 and my last promo ($45 off a month for a year) just ran out. That was the first promo I asked for in all these years, lol.

    Anyway, called 619 and that number is only for legacy DTV customers, not people that have been switched to AT&T. The lady I spoke with said their systems haven't been fully updated yet so they can't see all the AT&T account info, but that should be coming in the future. She then transferred me to AT&T loyalty.

    The woman at AT&T loyalty was very nice, I told her my previous promo ran out and I'd like to see what discounts are available. I also mentioned that we no longer get the local CBS channel because of the dispute between companies.

    On hold for a couple minutes and she came back with $15 off a month for a year and a free over the air antenna for the local channel. She also asked if I wanted to lower my package or get rid of the protection plan to save but I said no to t that.

    So I took the $15 off and she said to call the loyalty department back next billing cycle and they can check to see if there are other offers available and they can stack it onto my current discount. I passed on the OTA antenna since we need a big roof antenna to pick up any OTA stations here, and I'm not overly concerned about 1 local channel.

    Wish I did better but at least I got something I guess.

    D

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  16. Aug 6, 2019 #1956 of 2300
    Badlands

    Badlands New Member

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    Jul 23, 2018
    My promos fell off and I was up to $162, after negotiating down to $73 more than a year ago.. I tried caling the 619 number and, without even looking up my account, the agent immediately transferred me to the main number's menu hell. I called back and got the same agent. Crap! I went to the online chat. After half an hour of "checking," he said he had to hand me off to a "specialist" and would have to call me. He then transferred me right to... Menu Hell! When I finally got to an operator, she offered me the same deal I had been getting, which is $50 off per month for 12 months and $7 off each ($14 total) HBO/Showtime for 6 months. I already have $40 off per month on Xtra for as long as I keep the plan. So I'm back down to $86 a month and am pretty satisfied.
     
  17. Aug 7, 2019 #1957 of 2300
    Ms. J

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    Aug 12, 2018
    Well, I had the highest package with premiums. When I called about football, it was their suggestion several times to drop my package. They suggested it 2 years ago then last year. I finally listened this year. And now with the CBS issue, I have had to look into streaming more, which means I have no incentive to pay more for Directv. And I was just telling my husband the other day about paying for football when I can't even watch on CBS as of now.
     
  18. Aug 7, 2019 #1958 of 2300
    Ms. J

    Ms. J Member

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    Aug 12, 2018
    That was me around $30 less I think. I was asking for football free or even for $100, but they wouldn't do it. They suggested I lower my package. I finally took a good look at the fact that we don't really watch tv that much. Kids watch recorded stuff or stream. I watch my recorded local tv series for the most part & hubby watches MLB highlights. I was paying for years like that & was willing to continue to do so. Well after football fell off I am paying around $40 a month. I think it will go up to $80 before I call them again, but I am saving around $40-50 a month because they were willing to lose $80-100 a month just to not give me football for $100. Stupid. I took some of that money & upgraded to no ad Hulu & last month added Netflix. It really started to open my eyes.
     
  19. Aug 7, 2019 #1959 of 2300
    Microphone

    Microphone AllStar

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    Nearly a quarter of a century with Directv and AT&T/Cingular/SNET mobile phone. The cell phone people understood why I switched to Xfinity mobile as I spelled it out for them, the savings I would get ($300-$400 annually). But you're right, the TV people on the other end couldn't wait to tell me the procedure and give me the address to return my equipment to. The apathy shocked me.
     
    Last edited: Aug 8, 2019
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  20. Aug 7, 2019 #1960 of 2300
    jimmie57

    jimmie57 Hall Of Fame

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    Yep, their attitude is running people off in the thousands or millions. Last time I had it out with them, 3 years ? ago was over a land line. I left them and got an Ooma. It is not quite as good as the landline but for less than half the price and twice the features, I love it.
     
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