Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Aug 7, 2019 #1961 of 3019
    trufunk

    trufunk New Member

    16
    2
    Oct 8, 2014
    Called the 866 number but they couldn’t help since my acct was switched to ATT. She transferred me to another number but he could only offer a $15 discount. He said to call after the promo discount falls off next month. Boo!


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  2. Aug 7, 2019 #1962 of 3019
    Bitterman

    Bitterman New Member

    69
    14
    Jan 30, 2013
    Hudson...
    I got $15 yesterday... Must really be what's available now....

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  3. Aug 7, 2019 #1963 of 3019
    JimAtTheRez

    JimAtTheRez Legend

    264
    18
    May 9, 2008
    I just called the 619 number. My bill is $175/month. I have one credit of $25/month that rotates off this month and they would give me nothing. We have a local fiber company (C Spire) here whose 1G internet I am now using that I am going to switch to instead. Same channel lineups basically although streaming (wife will have to get used to that), but will save me around $75/month. Oh, and did I say I have been with Directv since 2003? That did not matter to them.
     
  4. Aug 7, 2019 #1964 of 3019
    Ms. J

    Ms. J Member

    138
    19
    Aug 12, 2018
    I called today to lower my bill after being told by Chat they had nothing for me. They actually told me to call Loyalty & they would have something for me. They did not other than trying to take Whole Home and a Advanced Receiver charge off, but the system was down so she credited me my bill $90. I then was transferred to the NFL Save department & was offered the $12.25 off that was all I could get last year. I actually had to ask her about discounts because she answered the phone willing to take it off my account. I had her cancel it but unlike before I didn't see it canceled under my transactions or the credit, which now takes 72 hours to show up. So I had to call back to confirm & was told the LCC wasn't compatible with my equipment then transferred back being told I should get a really good discount since I can't get CBS football games. That didn't happen. Now I was told there were no discounts, including the $12.25 discount. I then was transferred to Loyalty who explained that he couldn't add the $10 Advanced Receiver because I already have one on my account & it's not taking it, but he applied the $3 off the Whole Home service. And after swearing this would be my last call & he would see what he could do about other promotions & the Sunday Ticket he then comes back & says the LCC is compatible and available so sends that out. But after a brief hold comes back & gives me a $30 one time credit. So basically I got $90 plus $30 for 1 month. I also get $3 off monthly and an LCC that I hope will work.

    I will have my husband call in a few days since he always gets the better discounts. I will take the Sunday ticket for $12.25 off plus $10 off for a year, but right now with no CBS I won't pay the same with no incentive and less games. I currently have the Choice package for $88 a month & around $35 in equipment fees along with free HBO & $25 Loyalty credit through wireless.
     
  5. Aug 8, 2019 #1965 of 3019
    Microphone

    Microphone AllStar

    270
    43
    Jan 30, 2007
    Massachusetts
    Geez Ms. J that's an awful lot of work for low ROI $$ and time wise. Good luck and hope you get the value you want.
     
  6. Aug 8, 2019 #1966 of 3019
    Ms. J

    Ms. J Member

    138
    19
    Aug 12, 2018
    Right? That is usually my experience with them. I make several calls & get hardly anything. I was happy with getting $90 off though & didn't really have to work for that. I mean it wasn't $120 spread out over a year, but hopefully I can still get that sometime this month. They have definitely over the last year become more adept at handling people where you can't even play the song & dance from the beginning since they have caught on to exactly what our threats are. The NFL Save department is going to be the headache because those people seem new & clueless. They don't seem to understand the "save" part.
     
  7. Aug 8, 2019 #1967 of 3019
    peelpub94

    peelpub94 New Member

    38
    10
    Jun 14, 2007
    Long Island
    Just wanted to check in again.. 20 year Directv sub who cut the cord back in February after the CSR offered me $5 off a month for my $250/m bill. I'm saving over $1,000 a year and haven't thought or considered going back to Directv once.. wish I did this sooner. I equipped my house with appletvs, and the appropriate streaming packages and couldn't be any happier. Also ditched Directv Now, as You Tube TV gives me the exact same thing for $10 cheaper a month as well. Goodbye ATT/Directv for good!
     
    Microphone, Brian Hanasky and Ms. J like this.
  8. Aug 8, 2019 #1968 of 3019
    Ms. J

    Ms. J Member

    138
    19
    Aug 12, 2018
    That is the thing. For years I was paying for Premier package & not paying attention to the fact that we rarely watch those extra channels. They wouldn't give discount off NFL & kept suggesting I lower my package, so I did. But that made me start looking at or considering other options I didn't want to look into since I knew I was overpaying. But when they pushed me into it I started realizing that streaming may work for me & some of the stuff offered by Directv is available cheaper somewhere else. What streaming channels/packages do you have? Currently I have Hulu & got Netflix last month.
     
  9. Aug 8, 2019 #1969 of 3019
    peelpub94

    peelpub94 New Member

    38
    10
    Jun 14, 2007
    Long Island
    YouTube TV so I can watch MLB Network, local sports teams, etc.
    MLB.tv
    NHL.tv
    ESPN+
    Netflix

    Even without some of the 4K games that would appear every so often on Directv, I just don't care enough. 4K streaming is starting to become available on a few streaming platforms. Only a matter of time.
     
  10. Aug 8, 2019 #1970 of 3019
    Ms. J

    Ms. J Member

    138
    19
    Aug 12, 2018
    Thanks for the info. I was thinking of Hulu Live TV since my kids mainly watch that & I watch the Hulu Originals, but there is no MLB network for hubby or Nickelodeon for the rare occasions the kids record something. What they will hate the most is all the Spongebob recordings they have, but I know some of these streaming services have a Cloud DVR. Going to check out YouTube TV or try it out to see how it works.

    I just spent 20 minutes on the phone with Directv to confirm my discounts only to speak with 2 people who could only tell me what I can find on my last bill. This is part of the frustration. Having to explain stuff to several people just to either get or be told no.
     
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  11. Aug 8, 2019 #1971 of 3019
    DrZ

    DrZ Godfather

    406
    6
    Nov 13, 2006
    It's about time for my annual discount call to Dtv. For somebody who has been moved over to AT&T for billing is there a direct line to get to some one or something like the retention dept or should I just call and tell them that I"d like to cancel?
     
  12. Aug 8, 2019 #1972 of 3019
    Ms. J

    Ms. J Member

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    19
    Aug 12, 2018
    And now after another 30 minutes I was told that the $10 Advanced HD receiver credit wasn't on there, maybe rep was reading the notes. She called the back office that didn't offer anything & then said she didn't see any notes about the credit! And the $5? Oh, that is if I do AutoPay where they make my pay date 16 days earlier than my paper bill so basically when I called I had $18 in credits then ended up with $3. She did give me a $60 credit though & said to call back in a month. I am finding they will hand out one-time credits like candy but recurring ones not so much.

    I am thinking after this NFL season I should cut the cord & just do like you and stream only. On the bright side, $190 in credits will almost pay for the NFL. If I can get hubby to get a recurring credit on there that will cover it. But this is just too much. The equipment fees alone are a killer. $2500 later, I don't own this stuff already?!
     
  13. Aug 8, 2019 #1973 of 3019
    Ms. J

    Ms. J Member

    138
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    Aug 12, 2018
    I have been given 800-288-2020 yesterday through Chat, but I am not sure. And 800-824-9077 gets me to someone directly, but I wasn't moved.
     
  14. Aug 8, 2019 #1974 of 3019
    BigCTM

    BigCTM Cool Member

    48
    9
    Jul 31, 2007
    I received $50 off a month for 12 months last month and just have the Entertainment Package with no extras like sports or premium channels. I also have their Internet 1000 Fiber Package. I have been getting this discount for the last 3 years. I just call and tell them I want the same discount I have now and they have always given me the discount. No desire to leave with a discount like this...
     
  15. Aug 8, 2019 #1975 of 3019
    Ms. J

    Ms. J Member

    138
    19
    Aug 12, 2018
    Well I just checked an hour ago & my CBS channels are back on.

    So what I had hoped was a little leverage has turned into completely no leverage. Not like it mattered when I called anyway.
     
  16. Aug 8, 2019 #1976 of 3019
    Ms. J

    Ms. J Member

    138
    19
    Aug 12, 2018
    Gonna tell hubby to say this when he calls. I should've tried this 1st time I called instead of asking if any promotions for me.
     
  17. dcwebman

    dcwebman New Member

    5
    0
    Aug 21, 2006
    Apparently I am unable to navigate the new DirecTV website. How do you get to a page where you can actually chat with somebody?
     
  18. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    10,986
    1,670
    May 17, 2010
    USA
    I'm guessing your DIRECTV account was converted to the myAT&T account. If so, after you sign in at the top of the page you will see "I'm looking for...". Type "Chat". This will bring up another page. At the top of the page you will see "Chat live". Click on that. Another page will appear. In about ten seconds a chat box will appear in the lower right corner.
     
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  19. dcwebman

    dcwebman New Member

    5
    0
    Aug 21, 2006
    Thank you! Yes, a 24 year DirecTV/Sunday Ticket customer (looks like you too) now fighting to use a new website and the layers of bureaucracy trying to get my yearly discount for ST. I'm not having any luck so far through a couple different phone numbers, and they have already sent me my bill which will be charged on 8/27.
     
  20. CMoore515

    CMoore515 New Member

    21
    1
    Aug 25, 2016
    Completed my yearly call/chat yesterday. My $25/12 had fallen off.

    The social media specialist I was working with offered $45/12, $8 off HBO for a year, and removed the $10 charges for HD and DVR services until I upgrade equipment plus my remaining discounts for Starz and Showtime at $7 each until January.

    Normal bill was around $220 for Xtra, Premiums with 2 discounts, 7 receiver fees, HD and DVR, RSN, and Protection plan.

    Discounts brought it down to $145 + tax. And in January I’ll probably remove Starz. Can’t remove Showtime because Homeland starts in February lol

    All in all, pretty happy and will put off cord cutting for a year.
     

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