If so, how long was your account in that state? I found out by adding a HD DVR to my cart online that I had to pay an extra $50 fee because of my account status and payment history. Well, I never missed or was even late for a payment in 16 years, so I called to see what was what. I used to call in and was always greeted by "you're a 5 star, long standing valued customer, we love you" but now I find I am flagged and cannot receive any credits whatsoever, from anyone, no matter what. I'm OK with that, as I've received my share of discounts such as Sunday Ticket, free HD, HD Extra, some other monthly credits I don't even remember what they're for, etc. They told me their finance department caps your yearly credits, and if you somehow go over that you go into lockdown mode. Just wondering when they're gonna think I'm wonderful again?